Atriuum ILS Reviews & Product Details

I love how easy it is to use, and their customer support is always fantastic. We’ve had no issues with connection or downtime, which keeps everything running smoothly. Our patrons also love the new look of the OPAC and how simple it is to navigate. The features Atriuum offers work really well for our library’s needs. Review collected by and hosted on G2.com.

Honestly, nothing comes to mind. I’ve been working with Atriuum for seven years and have never considered switching. It consistently meets our needs and has been a reliable system for our library. Review collected by and hosted on G2.com.

Atriuum is a reliable, user-friendly library system that makes everyday tasks like cataloging, circulation, reporting, and patron management simple and efficient. Its web-based design allows access from any device, and the modern catalog and mobile app make it easy for patrons to engage with library resources. The system integrates smoothly with eBook platforms and student information systems, reducing extra work for staff. Reporting tools are strong and useful for tracking circulation, inventory, and administrative needs. Regular updates keep the system current, and customer support is consistently responsive and helpful. Overall, Atriuum offers excellent value for schools and small-to-mid-sized libraries, providing a well-rounded solution without unnecessary complexity. Review collected by and hosted on G2.com.

The reports can be difficult to navigate, but the support offered by Booksytems offsets this negative. If you are new to the library and Atriuum, it can be a steep learning curve. Review collected by and hosted on G2.com.

Atriuum is a spectacular library automation software that has significantly streamlined our library management processes. One of the features I truly appreciate is how seamlessly it integrates with our student management system. This integration makes accessing student information quick and effortless, while still giving me the autonomy to adjust student records as needed—something that adds a lot of flexibility to my workflow.

The user interface is intuitive, and the software is robust enough to handle everything from cataloging to circulation smoothly. It has made managing our resources and student checkouts much more efficient and reliable. The program contains extra features, but works "like it has common sense" that allows me to easily complete any task I ask it to perform.

What truly sets Atriuum apart, however, is the outstanding customer service. Suzanne Lewis is always personally available to answer any questions I have, and her support has been invaluable. I’ve also attended several workshops she has conducted, which have helped me tremendously in my role as a librarian.

Overall, Atriuum is an outstanding tool that combines power, flexibility, and ease of use, making it an essential part of our library’s daily operations. It is the first program I turn on in the morning and the last I use in the afternoons. Review collected by and hosted on G2.com.

There are no downsides, but I do have one thing I would like to incorporate. The only enhancement I would love to see in future updates is integration with Renaissance. Being able to view a student’s test records and automatically import their ZPD (Zone of Proximal Development) would be a game-changer, enabling even more tailored support for our students’ reading growth. I currently have to toggle between the two programs or import the information from a CSV file. I realize that is a lot to hope for because it would require two independent companies to share data. Review collected by and hosted on G2.com.

It is very intuitive and easy to use. New staff are up and running in no time!

My second favorite thing, as the manager of the tech side of our ILS, is that I can use RegEx in my reports. This makes it very powerful for getting information (and also for making the occasional mass-edit of our data).

I also love that it gets updated frequently and meaningfully. Book Systems is always making improvements to an already great product. Our last ILS hadn't changed anything in years.

Switching to Atriuum was painless. Review collected by and hosted on G2.com.

It is not the most visually appealing: there are some menus that are just plain text links all lined up and it takes a few extra moments to find what I want every time. Fortunately, this is mostly a problem for less common tasks. Common tasks have much friendlier buttons and icons. Review collected by and hosted on G2.com.

Not only is the software for the ILS impressive, but the customer service and IT response is phenomenal!! Review collected by and hosted on G2.com.

If I have to say anything negative, it would be that occasionally required software downloads for applications, like the receipt printer, do not want to behave with staff workstations and require IT or staff to review and change settings. Review collected by and hosted on G2.com.

I love the customer support and my salesman/vendor, Bruce Price, is amazing. Any time I have a question, they get me to the appropriate tech person in no time. Uploading records and maintaining the database is super easy. The themes for the OPAC are always a hit. Review collected by and hosted on G2.com.

Patron picture upload can be a little sketchy - I usually end up calling a tech person to walk me through it. They are so very helpful each time I call. Review collected by and hosted on G2.com.

Home Screen is easy to use for my staff and myself. The implementation process was very informative and easy to guide us through the steps. If I had any questions, I called and received my answer the same day. Customer support was very helpful . There are so many great features when using Atriuum . I like the statistical reports, adding or editing a new patron, and when cataloging, the process is very easy. The integration process was very easy. I liked the timeline. This way I knew where we were in the steps on becoming live. Patrons and staff both are liking the mobile app. They can look at their account, put a reserve on a title, put a hold on a book or look up a title to see if we have it. The patrons can use Atriuum anytime and often. They are able to see their history, etc. Review collected by and hosted on G2.com.

I have not really found a dislike when using Atriuum. The only thing I have found is the reports are a little hard to use. Review collected by and hosted on G2.com.

Any time I have had a problem with something I was trying to do and didn't know how to do it, they were there to help me out. When I have seen them at a conference and spoke to them about an issue I was having, Mrs. Susan would not let me walk away until she seen my issues were fixed. The people are very friendly and very willing to help. The system is easy to use and easy to understand. I highly recommend Atrium to anyone that has a library. Review collected by and hosted on G2.com.

I have not had an experience that I did not like Review collected by and hosted on G2.com.

Atriuum operates much like an iceberg—its surface presents a user-friendly and intuitive interface, making it easy to learn and navigate. However, beneath this simplicity lies a robust and highly versatile system with nearly limitless potential. As I explore its deeper functionalities, I continue to uncover its extensive capabilities. Additionally, whenever I encounter a challenge, Atriuum’s customer service team consistently provides exceptional support, going above and beyond to assist me. Review collected by and hosted on G2.com.

There are few aspects of Atriuum that I find challenging. Given its extensive capabilities, the wealth of information can sometimes feel overwhelming. However, I proactively reach out to support before frustration sets in, ensuring efficiency in locating the right report Review collected by and hosted on G2.com.

Atriuum provides church volunteers with all the resources necessary to provide a quality database and visually appealing, plus easy to use platform for church members at a reasonable cost. We are thrilled to transition our church database to Atriuum this fall and grateful for all the training and support to make this transition as smooth as possible. Review collected by and hosted on G2.com.

I don't have anything negative to say about Atriuum at this point in our transition. Review collected by and hosted on G2.com.