--- title: Atriuum ILS Reviews meta_title: 'Atriuum ILS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 109 reviews by the users' company size, role or industry to find out how Atriuum ILS works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 109 scale: '5' date_modified: '2026-06-15' parent_category: name: Education url: https://www.g2.com/categories/education --- # Atriuum ILS Reviews **Vendor:** Book Systems, Inc. **Category:** [Library Management Systems](https://www.g2.com/categories/library-management-systems) **Average Rating:** 4.9/5.0 **Total Reviews:** 109 ## About Atriuum ILS Atriuum is a cloud-based Integrated Library System (ILS) solution designed to assist libraries of all sizes in managing their operations efficiently. With over 30 years of library technology and automation expertise, Atriuum offers a comprehensive suite of tools tailored to enhance the user experience for library staff and patrons. This system is particularly beneficial for libraries seeking to streamline their processes while providing a modern user interface. The target audience for Atriuum includes public libraries, K12 schools and districts, academic institutions, and special libraries that require a robust system to manage their collections, patron interactions, and administrative tasks. The software is designed to meet the diverse needs of these libraries, enabling them to effectively manage resources, track circulation, and facilitate user engagement. Specific use cases include managing eBook collections, providing mobile access to library resources, and generating customizable reports that inform decision-making. Key features of Atriuum include its configurable user interfaces, which allow libraries to tailor the look and functionality of their online catalog to better serve their patrons. The introduction of the Gallery OPAC interface enhances this experience by providing a modern, mobile-responsive catalog that showcases enriched content, making it visually appealing and user-friendly. Patrons can easily navigate the catalog, access resources, and manage their accounts through self-service options, including renewals and reservations. Atriuum also supports industry-standard protocols such as SIP2, NCIP, and Z39.50, ensuring compatibility with a wide range of library systems and services. Additionally, the integration of LDAP and Google Single Sign-On (SSO) simplifies the authentication process for users, enhancing security and ease of access. With these advanced features, Atriuum stands out in the market by offering an affordable solution that does not compromise on functionality or user experience. In summary, Atriuum is a versatile and powerful ILS that caters to the evolving needs of libraries. Its advanced features, user-friendly design, and cost-effectiveness make it a valuable tool for libraries aiming to enhance their service delivery and operational efficiency. By leveraging Atriuum, libraries can better engage with their patrons and optimize their resource management, ultimately fostering a more dynamic and accessible library environment. ## Atriuum ILS Reviews ### 1. Very user friendly and really easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria V. | Library Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Atriuum ILS?** Once you are familiar with the system it becomes easy to use. **What do you dislike about Atriuum ILS?** Getting used to using all the different modules within the system. **What problems is Atriuum ILS solving and how is that benefiting you?** Have yet to run into problems that need assistance from Atriuum. ### 2. Scale-able ILS System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Atriuum ILS?** Book Systems Atriuum is incredibly intuitive to use. The in-person training so just phenomenal and the customer service is super responsive and kind. We're a small library, so we don't need all of the features the ILS offers, but it's great that it can be scaled for any size library. **What do you dislike about Atriuum ILS?** The only thing I would suggest is allowing a little more independence between shared catalogs. Being able to customize messages on the catalog home page to each library or branch would be amazing. **What problems is Atriuum ILS solving and how is that benefiting you?** We need an ILS system that both patrons and staff feel comfortable using. The comfort level among staff compared to our last ILS is markedly improved. **Official Response from Barton Eby:** > We're thrilled that you find Atriuum ILS intuitive and that our in-person training and customer service have been exceptional. We appreciate your feedback about customizing messages on the catalog home page for the branch locations and will definitely consider it for future updates. ### 3. request for printing reports **Rating:** 4.0/5.0 stars **Reviewed by:** Kellie H. | Elementary Teacher Librarian, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Atriuum ILS?** I feel that Atriuum does everything that my students and I need. It's useful and helpful. **What do you dislike about Atriuum ILS?** Sometimes I get lost in the "Click Paths" to get to certain things I need to do. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum helps me to track everything going on in my library! It's been helpful for all areas in our K-2 building. ### 4. Atriuum is Awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Atriuum ILS?** Atriuum is easy to use and has excellent features. The company listens to feedback and includes ideas in their updates. Their customer support is helpful and responds quickly. **What do you dislike about Atriuum ILS?** Sometimes I can't figure out how to create a report that I need. **What problems is Atriuum ILS solving and how is that benefiting you?** We use Atriuum to manage the library's collection, patrons, material borrows, and search for library materials. ### 5. I have been using Atriuum for several years and I am very happy with the product. **Rating:** 5.0/5.0 stars **Reviewed by:** Karen E. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Atriuum ILS?** The fact that it is so easy to use for the library staff and our students and patrons also. **What do you dislike about Atriuum ILS?** Nothing!! I have loved everything in Atriumm. **What problems is Atriuum ILS solving and how is that benefiting you?** I am not sure of any problems with Atriuum **Official Response from Barton Eby:** > We are happy to hear that you have had a great experience with Atriuum ILS! We strive to make our product easy to use and beneficial for both library staff and patrons, and we are glad to hear that it has met your expectations. ### 6. Continuous Growth and Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Lola D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Atriuum ILS?** We started on Atrium back in 2010. It was an easy transition to download the system. We use this circulation system 7 days a week! The ease of switching to this system was painless. One of the best perks was our ability to make patron bar codes along with our own Library cards. We also print own barcodes for item checkouts. And they were always improving the system for example the credit was added to personal accounts, the online card catalog, adding book covers to OPAC, the book bags and patrons able to reserve or renew, able to email notifications and now texting notifications. They have great Tech Support and the reports are awesome! Atrium is always listening to the customers and continuely add new features. **What do you dislike about Atriuum ILS?** The only thing is I would love to have email so if we needed to send a personal message that is not about a item notification we could just touch on their account and send the email without having to copy it and then go send the message **What problems is Atriuum ILS solving and how is that benefiting you?** The system has grown and improved every year and has been a big plus as our circulation system. ### 7. Using this system at my library has been easy to use. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Atriuum ILS?** The ability to use it with very little training. **What do you dislike about Atriuum ILS?** Haven't found something I dislike right now. **What problems is Atriuum ILS solving and how is that benefiting you?** Ability to check out and keep track. ### 8. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Atriuum ILS?** It is easy to use and very simple for students to use the self check in/out feature **What do you dislike about Atriuum ILS?** Creating fines/fees and forms has been a little difficult to me. **What problems is Atriuum ILS solving and how is that benefiting you?** It helps me keep track of everything (tech, books, resources) in one place. **Official Response from Barton Eby:** > We're glad to hear that you find Atriuum ILS easy to use and that it helps you keep track of everything in one place. We're sorry to hear that you're having difficulties creating fines/fees and forms. Video tutorials are available to assist you with better understanding the process. You can access these tutorials by logging into Atriuum. Then, go to Administration | Library | Downloads. From there, you can access the Atriuum eLearning Tutorials. Our support team can also assist you by contacting us at 888.289.1216 or emailing support@booksys.com. Please let us know if there's anything else we can do to help. Thank you. ### 9. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2023 **What do you like best about Atriuum ILS?** It is easy to use and visually appealing on both the staff side and the patron side. **What do you dislike about Atriuum ILS?** I cannot identify anything right now because I am satisfied so far. **What problems is Atriuum ILS solving and how is that benefiting you?** We were having issues with our old ILS changing PIN numbers. Reports were not great in our old ILS. The final straw was the terrible customer service I received from our previous ILS. **Official Response from Barton Eby:** > Thank you for your review. We're happy to hear that switching to Atriuum was able to solve the issues you were experiencing with your previous library system, such as changing PIN numbers and generating better reports. We are always here to help you with excellent customer service. Let us know if you need any assistance, and we'll support you every step of the way. ### 10. Perfect system for our library **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Atriuum ILS?** It does exactly what we need it to do without a lot of complications and gives us all of the data and reports that we want. **What do you dislike about Atriuum ILS?** We had some frustrations during our installation with integration, but once that was fixed we have been very happy. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum is giving us a lot of data that we were missing with our old system. **Official Response from Barton Eby:** > Thank you for sharing your positive experience with Atriuum ILS! We're thrilled that our system meets your library's needs, providing the data and reports you need. We apologize for your frustrations during the installation process. We are glad to hear that they were resolved and that you are very happy with Atriuum. If you ever encounter any issues or have further feedback, please don't hesitate to contact us. ### 11. Atriuum is one of the best companies we work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Alayna J. | IT Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Atriuum ILS?** The software is easy to use, and it is built very well. You can tell that it was constructed with libraries in mind. There are always improvements being added. The customer service is excellent, and any problems or questions we have are handled very quickly, usually in the same day and sometimes in the same hour. **What do you dislike about Atriuum ILS?** Our librarians find the report maker somewhat confusing, especially if they are making custom reports. This is important because we like using the numbers in our reports. Our patrons would also like to rate the books they read and get suggestions based on those ratings, but Atriuum is constantly improving, so I have no doubt they will include something like that in the future. **What problems is Atriuum ILS solving and how is that benefiting you?** We use it for reports, checking in and out, keeping track of patrons, reminding patrons, and so much more. If we didn't have Atriuum, we would need to use multiple programs to achieve the same effect. **Official Response from Barton Eby:** > Atriuum provides the ability for patrons to Review/Rate Items through the OPAC. The Review/Rating settings are located under Administration | OPAC | Patron Accounts. When enabled, the library can require reviews to be "Approved" prior to posting to the general public. Additional settings are available that control the ability to specify which patron classes are authorized to write reviews, rate items only or none at all. If you need assistance with enabling these settings, please contact us at support@booksys.com or call us at (888) 289-1216. ### 12. Easy for a Brand New Librarian **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Atriuum ILS?** The support staff has been the best! They've helped teach me how to do things within the software. As a brand new librarian/director, I found the software incredibly easy to pick up on. **What do you dislike about Atriuum ILS?** Hmmm if I have to choose something, I would say that I wish there were more fields to use when creating a custom report. That's the only thing I've found frustrating at all with the software. There are several pre-made reports and a handful of options to use to customize your own reports, but still several fields that I wish were included. **What problems is Atriuum ILS solving and how is that benefiting you?** The web-based system allows us, as a small rural library, to ensure our data is safe and backed up offsite. It's easy to use and easy to train others to use whether they be full time staff or part time student workers. ### 13. Small school district switched to Atriuum 4 years ago; exceeding our expectations! **Rating:** 5.0/5.0 stars **Reviewed by:** Justine T. | Director of Library Media Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2023 **What do you like best about Atriuum ILS?** The ability to quickly customize the OPAC display for our students is fantastic. We can arrange blocks of content, create quick book lists and display external links with graphics to support navigation. I frequently add or change links and lists on the fly while teaching classes. Atriuum seamlessly integrates with our Sora collection, providing students and teachers with one search query to find print and ebooks. From the admin side, I can customize an infinite number of reports and overdue notices. Importing patron records is a breeze; I can even import student pictures easily, which helps at the start of each school year. The implementation process was painless, and the trainer was patient and professional. She followed up with additional resources to make sure we were ready to hit the ground running on day one. Any time that I have needed support, the folks on the technical side have quickly answered my questions and solved any issues. We are thrilled to be saving thousands of dollars compared to our past system, with top-notch customer service, more control of the features, and much better reporting. **What do you dislike about Atriuum ILS?** I'm not sure I would describe this as a downside - but there are so many customizations and controls available on the admin side that it takes some time to learn where everything is in the different menus etc. Thankfully a quick chat, email or phone call to support results in friendly assistance! **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum is helping us manage our budget while providing our patrons easy access to our library assets. Atriuum also sends automated email reminders to our patrons when items are coming due or overdue, something that never worked correctly with our past ILS. ### 14. Very EXCELLENT CUSTOMER SERVICE!!! If you need help, they will help you. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Atriuum ILS?** They are willing to listen to you and how to service you. How they explain and where to go step by step is unbelieveable. I am very happy with them and the product. This company and customer service, I believe is excellent! No question is a dumb question!! They know their product. If they can't find the answer that you are looking for or it's not working correctly, they will find someone that can or see how they can fix the problem. EXCELLENT!! **What do you dislike about Atriuum ILS?** When they updated OPAC, you have a choice between keeping the "What's coming", "What's new", "What's hot" and you can change the background theme. The new version where you don't keep the What's coming and ect. and you background is the same. My patrons love "what's coming, "What's new" , and "What's hot". **What problems is Atriuum ILS solving and how is that benefiting you?** When Robin was telling me about the new OPAC, I explain why I like the old one little better but I love that new one is a lot bigger to see about the book information and it has "You may like". She explain to me that other libraries are saying the same thing. The company is looking into it. I love that when libraries ask Atriuum if the company can do this for us, the company will try their best. **Official Response from Barton Eby:** > Thank you so much for your kind words! We take pride in our customer service and expertise. Your satisfaction is our top priority, and we're delighted you had an excellent experience with us. The updated OPAC interface now displays recently added items, trending materials (previously labeled as "What's Hot!"), and specially curated lists made by library staff. Examples of these lists include "On Order Items," "Library Staff Picks," "New DVDs or Movies," "New Large Print, "New Adult or Children Fiction or Non-Fiction," and many others. If you need help configuring the new Gallery OPAC interface, we are happy to offer our help and support. ### 15. Atriuum is easy to use and patrons love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Atriuum ILS?** I love all the different reports I can customize for our library's needs. **What do you dislike about Atriuum ILS?** I have not experienced anything to dislike about Atriuum. **What problems is Atriuum ILS solving and how is that benefiting you?** The inventory is so much easier to do with Atriuum. We now have an accurate accounting of our collection. **Official Response from Barton Eby:** > Thank you for your positive feedback! We're happy to hear that Atriuum is meeting your library's needs with customizable reports and improved inventory management. ### 16. Atriuum ILS is easy to get in touch with when you have any problems. **Rating:** 5.0/5.0 stars **Reviewed by:** Martha N. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Atriuum ILS?** Atriuum ILS is most helpful when getting an answer to finding a report. They will make a report for you and set it up. I have many times when I have not found report I needed but they came through. **What do you dislike about Atriuum ILS?** Sometimes it make take them a day a two to get back when you need an answer, but maybe it is where they are looking for the answer. They always do call you back. **What problems is Atriuum ILS solving and how is that benefiting you?** The main reason I get in touch with Atriuum ILS is to find the reports I need. Generally the Desktop run great. No problems. ### 17. Easy transfer with great service. **Rating:** 5.0/5.0 stars **Reviewed by:** Beth M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Atriuum ILS?** Switching over to Atriuum was very easy and painless. The system is easy to read and understand. All of our employees were really surprised with how they were able to pick it up so fast. **What do you dislike about Atriuum ILS?** We were unable to come up with anything negative about the Atriuum ILS. That sounds cheesy but we really are 100% happy with this product. **What problems is Atriuum ILS solving and how is that benefiting you?** Artiuum is a great tool not only for library staff but for patrons also. We struggled with our old ILS moving forward with trends like text messaging and emailing. Since switching to Atriuum we feel this is another area we have been able to move our library forward. ### 18. A Year on Atriuum **Rating:** 4.0/5.0 stars **Reviewed by:** Miria W. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Atriuum ILS?** Honestly, the best thing is the customer service you get from Book Systems. We had been on our previous ILS for a decade, and change can be hard. However, they were there every step of the way to help us solve problems at implementation and frequently checked in with us afterward to ensure there wasn't something else we needed from them. **What do you dislike about Atriuum ILS?** We initially had issues accessing enough cataloging resources, particularly for local history collection items. Some of my staff wish there were ways to get to their most used features with fewer clicks. **What problems is Atriuum ILS solving and how is that benefiting you?** Book Systems always looks to improve Atriuum and takes suggestions readily and easily. Their newest version of their OPAC is very mobile friendly, which was high on our wishlist when we converted last year, as many of our patrons only use our ILS on their phones or tablets. Not only were they already compliant, but they've made strides in the last year to make it compliant, modern, and attractive. Our patrons are finding it easy to use as well. ### 19. Atriuum Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie T. | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Atriuum ILS?** I am the library supervisor of a very large school district. We are changing from Destiny to Atriuum. Our implementation process has been wonderful. We were assigned an Atriuum implementation team, and everyone has been committed to making this process run smoothly. We had to make the change from Destiny to Atriuum during the school year, and I was worried that this would be a huge disruption. Our implementation team worked with me to ensure there were only minimal disruptions to our libraries' day-to-day operations. Our implementation of Atriuum included two days of professional development for the school media specialists. This professional development and the trainer were phenomenal. All the media specialists left the training ready to use Atriuum in their libraries the next day. Many media specialists said this training was the best professional development they had attended in a long time. As we have been working in Atriuum for several weeks, we have only encountered a few small issues. Atriuum tech support has responded to the calls quickly and resolved the issues immediately. I am incredibly pleased with the implementation process and impressed with how easy Atriuum is for the media specialists and students to use. Overall, I am thrilled with everything about Atriuum and happy that we made this change. **What do you dislike about Atriuum ILS?** I don't have any dislikes about Atriuum. If I could change one thing, it would be having Atriuum work as a union catalog. Because there are many schools in my district, it would be easier for me as the District Supervisor if our catalog records were connected, but all the other wonderful things about Atriuum outweigh our need for this. **What problems is Atriuum ILS solving and how is that benefiting you?** In our District, we are using Atriuum for library management, cataloging and reporting. The reports in Atriuum are phenomenal. We are able to pull reports that support usage and show where we have needs in the OPAC. We are also using Atriuum to increase student use of the OPAC. Atriuum is extremely user-friendly. Students are no longer frustrated searching for and finding what they need in the OPAC. ### 20. An easy to use system with highly responsive customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany S. | Head of Youth and Tech Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Atriuum ILS?** Fairly easy to run reports with whatever parameters you would like. **What do you dislike about Atriuum ILS?** There are a few things I would improve about the cataloging aspect of Atriuum. **What problems is Atriuum ILS solving and how is that benefiting you?** It easily tracks all of our circulation and even includes an offline component for when our internet is down. Helps us keep statistics and easily run reports to help with evaluation. **Official Response from Barton Eby:** > Thank you for your positive feedback. We're glad to hear that you find Atriuum ILS easy to use and that our customer service is highly responsive. We are constantly improving our system, and your input helps us identify areas for enhancement. If you have any specific suggestions on how we can improve the cataloging feature, we would love to receive more specific details from you. Please feel free to reach out to your Atriuum sales representative. They will facilitate forwarding your suggestions to our development team for future enhancement considerations. ### 21. Atriuum ILS keeps our library running efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** Angela S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Atriuum ILS?** I like that the Atriuum ILS is simple and easy to use, with all the features and functions we need to run our small library efficiently. The features that I find easy to use are quick cataloging, Snapshot, the administration panel and how easy it is to integrate other resources into the system, and all of the customizable features to make managing our library processes smooth and trouble-free. Another feature I frequently use is the detailed help guide, and the downloadable materials are a life-saver for those items you don't often do or when new updates are added. In addition, their customer service is responsive and willing to help with every issue, even just how to line up spine labels to print correctly. Both Atriuum ILS and its staff have been great resources for our library. **What do you dislike about Atriuum ILS?** Two items (in my opinion) could be improved upon in Atriuum: the OPAC interface and the Watchlist feature. The old OPAC interface needed an update. It was not very user-friendly, had multiple layouts and widgets to choose from and required a lot of time to ensure that the result was what you wanted or expected. This feature was recently updated with a new streamlined OPAC interface option called Gallery, and I am very grateful for the update. The Gallery option is much easier to edit and search for items in the online catalog. The second item I'm not thrilled with is the watchlist feature. It is a great feature but not as simple as other features. When an item that fits the watchlist terms is added to the catalog, it is not instantly added to reserve lists; the reserve does not show until the following day after the system or server reboots or refreshes. It causes staff confusion about whether the item should be placed on the reserve shelf or displayed. It also keeps new books from being circulated the same day they are processed and ready to go. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum ILS provides a system for libraries that is easy to use and helps our staff manage daily library interactions efficiently. Managing the library is also easier with Atriuum, with built-in reports for all library areas to see circulation and usage trends. ### 22. Atriuum ILS has been a breath of fresh air **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy L. | Technology Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Atriuum ILS?** The support has been great. I have had far fewer questions from my co-workers after implementation than I did with the system that was in place when I started working at the library. **What do you dislike about Atriuum ILS?** I'd say I'm only 95% satisfied with how things print on our receipt printers. We have two machines at the front desk. One is on Windows 10 and one on Windows 11. Once they are both on the same version of Windows, I'll be able to address this issue completely and get it resolved. At this point. When we changed things for the Windows 11 machine, it threw off the settings that had worked great for the Windows 10 machine. **What problems is Atriuum ILS solving and how is that benefiting you?** Ease of Use. Having all the staff getting trained. Better OPAC for patrons. All of these items that have been addressed with Atriuum are a huge improvement from our previous solution. Switching ILS vendors was a little stress-inducing for a brief period, but overall the switch was well worth the effort. ### 23. Streamlined Library Service for multi branch System **Rating:** 5.0/5.0 stars **Reviewed by:** Leigh H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Atriuum ILS?** Atrium is very user freindly. Training for new employees is quicker and more efficeint because of it's ease of use. Staff time has been impacted by Atrium's efficientness. **What do you dislike about Atriuum ILS?** There are some issues with reserves from a patron placing to Atrium processing them effectively across our multi branches. Some processes don't complete across all our branches. **What problems is Atriuum ILS solving and how is that benefiting you?** More of our library services are put in the hands of our patrons to peruse our catalog and place reserves for themselves. This frees up staff time for more duties. ### 24. Extra help **Rating:** 5.0/5.0 stars **Reviewed by:** Christine C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Atriuum ILS?** When I took the Library Director position, I already knew how bad the records were. So with no training, I was struggling to figure it out until someone from this office. They walked me through how to run reports and showed me where to find training videos. Made my job much easier. **What do you dislike about Atriuum ILS?** I have not found anything that I just do not like. From the program on our computers to the customer service reps that I have spoken with I do not have a complaint **What problems is Atriuum ILS solving and how is that benefiting you?** Atrium has so many ways to update our records that it has made my job so much easier. When I took over I knew that the program needed weeding. As I have said before, learning how to run reports has made a tremendous difference in how we have updated and to keep the files updated ### 25. Atriuum ILS suits our needs very well **Rating:** 5.0/5.0 stars **Reviewed by:** Susan R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Atriuum ILS?** We like Atriuum's features, the quick and thorough response of customer service, and the price point. I like how you can customize the library's OPAC in a lot of ways, too. **What do you dislike about Atriuum ILS?** Occasionally, there will be a report I ask customer service to design and it isn't possible, but most often, they can. I'd say that's the only negative, but it's not that big a deal, usually. The standard reports they have are very useful for stats, weeding and seeing what circulates when I have a question about ordering a title from a specific author or genre. **What problems is Atriuum ILS solving and how is that benefiting you?** They showed me how to upload a dust jacket scan when there is no photo for a bib record - often, it's for a locally-published item and/or we've cataloged an item ourselves. ### 26. New to Atriuum **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Atriuum ILS?** I have used three different systems before Atriuum and have been so impressed with the Atriuum system for my small library. The product is easy to maneuver across all aspects of the school library. The Help tab is so very helpful when trying to learn something new and when you need an answer you cannot answer on your own, tech support will handle everything for you including assistance with global needs across all patrons/library materials! I'm so happy our campus chose Atriuum for the library system when the library was not manned by a certified librarian. They researched well and chose the perfect system for our needs! **What do you dislike about Atriuum ILS?** For simple questions that I cannot answer from the help tips, it takes hours to often get an answer. However, Bruce just taught me that the chat line could really help me manage this! I will be utilizing this option next week when I return from convention!!! And... he also showed me how to access the library of video links and webinars to help me learn more! **What problems is Atriuum ILS solving and how is that benefiting you?** Just providing an easy to use library system for my tiny private school library. ### 27. As a small library, Atriuum was a great choice for our ILS. **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Atriuum ILS?** It's easy for staff to use; they especially like not needing to have familiarity with MARC standards to catalog materials for circulation. Unlike our previous ILS provider, they didn't charge us extra money for cloud-based storage. We don't have to pay extra for modules we don't need. We like that there's a customizable workspace for staff where we can provide helpful links and messages. **What do you dislike about Atriuum ILS?** The process for billing patrons for lost/damaged items is slightly more complicated in this system than with our previous ILS. It would be helpful if that process were simplified. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum accepts enhancement requests. It's helpful that whenever they issue an update, they provide us with information on what's new and how to implement and utilize any new features. ### 28. Customer service is not dead it is alive and well in Book Systems Inc. **Rating:** 5.0/5.0 stars **Reviewed by:** Janine C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Atriuum ILS?** Over the years, I have been with several companies that left me frustrated and feeling unimportant. Atriuum has the best customer service. I do not call often but when I ask for help they are friendly, fast and informative and answer from the US. I am tired of companies outsourcing. Besides customer service, the updates. They listen to their customers and only add to the software, never taking anything away from us. **What do you dislike about Atriuum ILS?** There is nothing to dislike. Once you learn the software, it is smooth sailing. **What problems is Atriuum ILS solving and how is that benefiting you?** Annual and monthly reporting, cataloging and monitoring of usage save me time. The ease of use makes training new employees easy. ### 29. Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Atriuum ILS?** Easy to use, easy to learn, especially cataloging. Great customer service whenever there is an issue; speedy and knowledgable. **What do you dislike about Atriuum ILS?** Not able to separate holding records into separate bibliographic records on the administration side, have to contact Book Systems. **What problems is Atriuum ILS solving and how is that benefiting you?** Separating bibliographic records so that all materials are appropriately identified. We are special library where we have large print, braille, twin vision, and regular print items. ### 30. Excellent Library Circulation Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Atriuum ILS?** There are a variety of helpful reports and patron letter templates. **What do you dislike about Atriuum ILS?** I love Librista, however lately I have noticed that it isn't synching our new materials as frequently. **What problems is Atriuum ILS solving and how is that benefiting you?** It is helping me manage my library's circulation. It also helps me with the reporting tools I need to remain fully accredited through the State Library of Iowa. **Official Response from Barton Eby:** > We're glad to hear that you find Atriuum ILS helpful for managing your library's circulation and reporting needs. We apologize for any inconvenience caused by the syncing issue with Librista, and we will look into it to ensure a smoother experience for you. ### 31. Great software! Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Atriuum ILS?** Easy to use and find what you need. This software allows staff to gain access to our library statistics quickly and easily. All reports can be adjusted in the date range; patron lists are at your fingertips, and it's a reliable software for libraries. **What do you dislike about Atriuum ILS?** When using the software to develop letters say for fines, the format is not my favorite. **What problems is Atriuum ILS solving and how is that benefiting you?** Since the library has got Atrium, our cataloging of materials is much simpler and faster. We can keep track of items more efficiently and can adjust the setting for out particular library needs with out confusion. ### 32. The Atriuum Integrated Library System is wonderful tool for libraries! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelley P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Atriuum ILS?** It is very user friendly! I love the downloads and video tutorials for learning to use. I also like the PD offered and tech support. **What do you dislike about Atriuum ILS?** There is so much information, bells and whistles, sometimes it's hard to navigate where to find info needed. **What problems is Atriuum ILS solving and how is that benefiting you?** The enhanced features offered for OPAC are user friendly and making searching more efficient. ### 33. Does everything I need and looks great doing it! **Rating:** 5.0/5.0 stars **Reviewed by:** Donna C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Atriuum ILS?** I love the OPAC version the public sees that looks so bright and colorful! **What do you dislike about Atriuum ILS?** It has alot of defaults that must be set before using. **What problems is Atriuum ILS solving and how is that benefiting you?** Does a great job of keeping all of our library materials organized and up to date. It is much easier to use than my previous system, therefore I am able to get more accomplished. ### 34. This system does so much more than our previous one. It is sensible, and very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Joyce G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Atriuum ILS?** It is very user friendly/great cust serv **What do you dislike about Atriuum ILS?** nothing. you have great customer service **What problems is Atriuum ILS solving and how is that benefiting you?** Cataloguing books with previous system was near impossible. When my staff member that catalogues is off for the day, I can easily step in and handle that function ### 35. Best system we've ever had! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Atriuum ILS?** The best thing is the number of things you can do with it. I don't have to manually keep track of anything for my reports anymore, and it's so easy to use! **What do you dislike about Atriuum ILS?** I haven't really encountered a downside with Atriuum. **What problems is Atriuum ILS solving and how is that benefiting you?** Details for the processing of a book are easily accessible and plugged in automatically. No more manual entry for each and every aspect of an item, which saves so much time! ### 36. Great product with incredible customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Elisabeth S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Atriuum ILS?** Atrium is easy for both staff and patrons to use and the customer service is exceptional. **What do you dislike about Atriuum ILS?** There are a few processes that make workflow harder than it needs to be. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum ILS provides an excellent product for far less than the larger ILS companies. We did not trade functionality when we switched and the savings are important for a small budget. ### 37. 13 years with Atriuum and I'd do it all over again! **Rating:** 4.5/5.0 stars **Reviewed by:** Kathryn H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2023 **What do you like best about Atriuum ILS?** It's easy to use, the screens are large and easy to see and use. the buttons for all of the necessary daily tasks, are handy and very helpful. **What do you dislike about Atriuum ILS?** The computer jargon necessary to modify reports is cumbersome, but necessary to produce the reports and letters. **What problems is Atriuum ILS solving and how is that benefiting you?** It makes the daily operation of school libraries easy. ### 38. Superior Service and Products for More than 14 Years **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Atriuum ILS?** I love the friendly and fast tech support that Book Systems offers. Even though I seldom have to use it. They are the BEST! **What do you dislike about Atriuum ILS?** Honestly, I don't have any dislikes. Overall the product and service are superior; I would never consider changing. **What problems is Atriuum ILS solving and how is that benefiting you?** Whenever I need to run a very specific report I can count on them to provide a quick answer. ### 39. I am still learning Atrium and appreciate all the help I have received. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Atriuum ILS?** I feel it is an extensive system with many helpful features. The new Gallery interface will improve the patron experience - especially once we know how to use it better ourselves. **What do you dislike about Atriuum ILS?** It's not about disliking the system. It's about not understanding everything it can do for our patrons, volunteers, and me. **What problems is Atriuum ILS solving and how is that benefiting you?** We have a big problem with overdue books, so the Atrium help desk walked me through setting up text messages for our patrons to receive alerts when their books are due. ### 40. Atriuum from Book Systems, Inc.: a great decision! **Rating:** 5.0/5.0 stars **Reviewed by:** Mary C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Atriuum ILS?** The Atriuum system is very flexible, easy to learn and easy for your patrons to use. **What do you dislike about Atriuum ILS?** So far I haven't found anything to dislike about Atriuum. **What problems is Atriuum ILS solving and how is that benefiting you?** I can catalog faster, print labels more quickly to cut down on end processing and it's easy to teach my patrons how to use the OPAC. ### 41. Top Rate Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Connie Ann R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Atriuum ILS?** It has been an adjustment learning everything as a new librarian. Whenever I call for help they get back to me right away and are so helpful! **What do you dislike about Atriuum ILS?** I have not had any problem with them so far. **What problems is Atriuum ILS solving and how is that benefiting you?** It takes care of our daily library needs. ### 42. Atriuum ILS **Rating:** 5.0/5.0 stars **Reviewed by:** DeAun I. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Atriuum ILS?** Their excellent customer service. Atriuum is a very professional company. They continue to make improvements to keep up with changes in libraries. They are always helpful if a problem arises. **What do you dislike about Atriuum ILS?** They haven't given us much to dislike. Atriuum does a wonderful job helping us meet the needs of our patrons. **What problems is Atriuum ILS solving and how is that benefiting you?** They provide the software that keeps track of our entire library collections and how it is used in a year. The reports that we generate through Atriuum helps with our annual report and also weeding our library collection. ### 43. Tech support and customer service is the greatest! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Atriuum ILS?** It's very easy to use for both staff and patrons **What do you dislike about Atriuum ILS?** Tech support on the weekend would be a good thing **What problems is Atriuum ILS solving and how is that benefiting you?** Back up off-site, great OPAC that can be used anywhere ### 44. Atrium is very supportive **Rating:** 5.0/5.0 stars **Reviewed by:** Mary ann N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Atriuum ILS?** It is User friendly / quick cataloging. **What do you dislike about Atriuum ILS?** A lot to remember,but has good support. **What problems is Atriuum ILS solving and how is that benefiting you?** Getting books cataloged quickly/puts books in hands of students quickly. ### 45. Atriuum ILS - Comments from a long-term customer. **Rating:** 5.0/5.0 stars **Reviewed by:** Margaret M. | Educational Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Atriuum ILS?** The most beneficial aspect of Atriuum is the variety of reports available. The information can be customized to meet specific needs. Also, the videos are a great support. **What do you dislike about Atriuum ILS?** The least helpful aspect of Atriuum is the limited number of district reports. **What problems is Atriuum ILS solving and how is that benefiting you?** It is vital that our district complies with The Age-Appropriate Materials Act, T.C.A. ยงยง 49-6-3801 through 3803; therefore, we have been working in colloboration BSI and our district Information Technology department to ensure our schools are available to all our stakeholders to review. ### 46. Atriuum is all I use at the library for check-in & check-out, looking up books, & patrons info. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Atriuum ILS?** The information I can find in our catalog. **What do you dislike about Atriuum ILS?** I don't have any dislikes, this is the only system I have ever used. **What problems is Atriuum ILS solving and how is that benefiting you?** The need to do extensive searches on books. ### 47. Should have done this sooner. **Rating:** 5.0/5.0 stars **Reviewed by:** Susan K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Atriuum ILS?** User friendly, easy to use, love how quick i can catalogue items. Customer support is top notch! **What do you dislike about Atriuum ILS?** Sometimes i cannot find a book isbn i am cataloging but remedy it by looking on line. **What problems is Atriuum ILS solving and how is that benefiting you?** Currently don't have problems ### 48. Great user experience, awesome reports, and great OPAC **Rating:** 5.0/5.0 stars **Reviewed by:** Allison C. | Content Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Atriuum ILS?** shelf list reports for all data about users and materials (specifically item usage) **What do you dislike about Atriuum ILS?** I wish that I could see request history, for if it gets deleted on accident **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum allows us to communicate with other staff about patrons in the notes/alerts section for any reminders or issues ### 49. Atriuum is a fantastic system that works for our library. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Atriuum ILS?** The ease of use. Easy reports that can be customized with very little effort. The OPAC is great for our patrons making it very easy for them to find items in our collection. **What do you dislike about Atriuum ILS?** I am starting a new inventory and that is a small learning curve. Also, I am in the process of starting our RFID project which will take some time to implement. **What problems is Atriuum ILS solving and how is that benefiting you?** Great statistics and easy-to-create reports have really helped me a lot. I can maneuver through the system and find what I need very quickly. ### 50. Affordable, effective, and incredibly reliable! **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew A. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Atriuum ILS?** The reporting functionality is fantastic. **What do you dislike about Atriuum ILS?** Point of sale functionality could be more flexible. **What problems is Atriuum ILS solving and how is that benefiting you?** The inherent remote accessibility of Software as a Service allows us to develop a powerful and effective workflow without issues inherent to on-site hosted services. This allows us to quickly develop activities such as materials inventory in less than half the time it required with our previous ILS. The reporting functionality helps tailor and create policy for our employees to serve a large userbase to the best of our abilities. ## Atriuum ILS Discussions - [What is Atriuum ILS used for?](https://www.g2.com/discussions/what-is-atriuum-ils-used-for) - 1 comment - [View Atriuum ILS pricing details and edition comparison](https://www.g2.com/products/atriuum-ils/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-06-24+14%3A03%3A40+-0500&secure%5Bsession_id%5D=93b60e10-50b5-496c-876a-1b14bec258ae&secure%5Btoken%5D=12edd1ff7ac164abb10c38e2eb397fedf9e5bb606c98ae60f7aa0bb6098d0424&format=llm_user) ## Atriuum ILS Integrations - [Bibliotheca](https://www.g2.com/products/bibliotheca/reviews) - [PowerSchool SIS](https://www.g2.com/products/powerschool-sis/reviews) ## Top Atriuum ILS Alternatives - [Follett Destiny Library Manager](https://www.g2.com/products/follett-software-follett-destiny-library-manager/reviews) - 4.3/5.0 (430 reviews) - [Apollo ILS/LSP](https://www.g2.com/products/apollo-ils-lsp/reviews) - 4.8/5.0 (46 reviews) - [Alexandria](https://www.g2.com/products/alexandria/reviews) - 4.2/5.0 (15 reviews)