# ID-Pal Reviews **Vendor:** ID-Pal **Category:** [Identity Verification Software](https://www.g2.com/categories/identity-verification) **Average Rating:** 4.6/5.0 **Total Reviews:** 8 ## About ID-Pal ID-Pal is a globally recognized identity verification provider, known for being GDPR-compliant and ISO 27001 certified, offering award-winning solutions. The platform utilizes 100% AI-driven technology for real-time identity and address verification, offering advanced biometric and database checks with flexible deployment options such as out-of-the-box solutions, API/SDK integration, and Salesforce AppExchange, all while maintaining zero access to customer data. ## ID-Pal Pros & Cons **What users like:** - Users commend ID-Pal for its **ease of use** , requiring minimal training while instilling confidence in ID verification. (4 reviews) - Users value the **verification efficiency** of ID-Pal, appreciating its streamlined, technology-driven process that minimizes errors. (4 reviews) - Users value the **confidence in authenticating ID documents** that ID-Pal provides through its easy setup and advanced technology. (3 reviews) - Users value the **efficiency** of ID-Pal, as it streamlines identity verification, saving time and reducing errors. (2 reviews) - Users value the **user-friendly technology** of ID-Pal, requiring minimal training for effective identity verification. (2 reviews) - Customer Support (1 reviews) - Customization (1 reviews) - Easy Setup (1 reviews) - Flexibility (1 reviews) - Fraud Prevention (1 reviews) **What users dislike:** - Users report **unreliable address verification** , making it challenging to ensure accurate client identification and due diligence. (1 reviews) ## ID-Pal Reviews ### 1. Great value, user friendly, easy to use Address verification software **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah S. | Head of Compliance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about ID-Pal?** The software is easy to set up and gives me confidence that the ID documents is real and not fake. Customer Service has been great every time i speak to them, either over teams or when they make an effort to talk to me at events i have attended. 100% recomend this to any business that requires any kind of ID Vertification. **What do you dislike about ID-Pal?** There is nothing i really dislike about the software. **What problems is ID-Pal solving and how is that benefiting you?** Clients no longer need to get an appropriate person to certifiy documents which makes it easier to onboard our clients. ### 2. Onboarding simplicity for client and provider **Rating:** 4.5/5.0 stars **Reviewed by:** Jack H. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about ID-Pal?** Modern companies should be working with modern solutions, ID-Pal brings identity and address verification into the modern era. **What do you dislike about ID-Pal?** No guaranteed results reagrding address verification. It sometimes would be easier to get the client to provide certified wet due diligence buyt it is difficult to know this until the client has gone through the verification process. **What problems is ID-Pal solving and how is that benefiting you?** Simplifying the process for the client by time and cost. Better client experience = happy service provider. ### 3. Fantastic App, great approach to security and privacy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about ID-Pal?** 5 ⭐️ We implemented ID-Pal after finding out our previous supplier was sending our customers data off-shore for manual reviews. ID-Pal are the only company we came across that don’t access our customers data as they don’t use humans for review, a big win for us as we are heavily regulated across multiple markets. The process is really slick and it is easy to use. We are very happy. **What do you dislike about ID-Pal?** Yet to come across any major cons but to be picky the capture experience in their app version is a better experience then the web version **What problems is ID-Pal solving and how is that benefiting you?** We implemented ID-Pal after finding out our previous supplier was sending our customers data off-shore for manual reviews. ID-Pal are the only company we came across that don’t access our customers data as they don’t use humans for review, a big win for us as we are heavily regulated across multiple markets ### 4. Excellent ID Screening Platform - Customer Service Excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Louise M. | Anti-Money Laundering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about ID-Pal?** Easy to use platform that requires little to no training for reviewer or end-user. Excellent technology and Customer Support is excellent. **What do you dislike about ID-Pal?** Nothing to dislike it is an excellent system **What problems is ID-Pal solving and how is that benefiting you?** Verifing Customer Identities, streamlining the process for customers so they do not need to provide certified copy documents. ### 5. A modern and secure solution for any business **Rating:** 5.0/5.0 stars **Reviewed by:** Diana C. | Software Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about ID-Pal?** Mostly I like the fact that it streamlines the identity verification process by leveraging advanced technology to reduce manual checks, saving time and minimizing human error. **What do you dislike about ID-Pal?** I don't have something that I don't like. **What problems is ID-Pal solving and how is that benefiting you?** Offers a smooth operation due to the integration and helps us oblige to the UK employment rules. ### 6. Good so far! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about ID-Pal?** Overall the option to choose which ID document types are allowed is very helpful. Good integration with Salesforce has simplified internal KYC alot. **What do you dislike about ID-Pal?** Nothing at this time to report as negative **What problems is ID-Pal solving and how is that benefiting you?** The option to only allow IDs that are required for our internal process and the integration with SF ### 7. Easy to use - clients love it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about ID-Pal?** how easy it is to use. the App and how it verifies mulitple address locations **What do you dislike about ID-Pal?** lack of space to write comments on reports **What problems is ID-Pal solving and how is that benefiting you?** Collection of CDD ### 8. Simple solutions, yet the security is questionable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2024 **What do you like best about ID-Pal?** The software really made the lives of customers and the businesses easy by solving the identity verification process. For customers, it is easy submission of documents and for businesses it is a reliable service with no need to develop themselves. **What do you dislike about ID-Pal?** One questionable aspect of it is the security issues. I'm not entirely convinced where the personal information go. **What problems is ID-Pal solving and how is that benefiting you?** simple solutions for identity verification which saves time answering questions manually - [View ID-Pal pricing details and edition comparison](https://www.g2.com/products/id-pal/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+14%3A22%3A58+-0500&secure%5Bsession_id%5D=9a65ffbf-2180-49d8-8801-8d3c907682a7&secure%5Btoken%5D=96726e8fa020ba9ec1e5a6ea384df1b6a18f581167b7722c59061b16fad1c765&format=llm_user) ## ID-Pal Features **Identity Verification Functions - Identity Verification** - Multi-Method Verification - AI Document Check - Biometric Face Match - Integration Options - Workflow Orchestration **Risk & Fraud Prevention - Identity Verification** - Liveness Detection - AI Risk Scoring - Document Forensics **Compliance & Governance - Identity Verification** - Standards Compliance - AML/PEP Screening - Global Coverage ## Top ID-Pal Alternatives - [Lightico](https://www.g2.com/products/lightico/reviews) - 4.8/5.0 (322 reviews) - [FullCircl](https://www.g2.com/products/fullcircl/reviews) - 4.5/5.0 (239 reviews) - [iDenfy](https://www.g2.com/products/idenfy/reviews) - 4.9/5.0 (214 reviews)