--- title: ID.me Reviews meta\_title: 'ID.me Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 56 reviews by the users' company size, role or industry to find out how ID.me works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 56 scale: '5' date\_modified: '2026-08-07' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # ID.me Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ID.me but has limited features. Are you part of the ID.me team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million users, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. * * * Seller [ID.Me](https://www.g2.com/sellers/id-me-4d9ab807-7930-43cb-af3a-ac4e0d94bb33) Discussions [ID.me Community](https://www.g2.com/products/id-me/discuss) Languages Supported English, Haitian, Hindi, Japanese, Central Khmer, Korean, Spanish, Tagalog, Thai, Vietnamese, Chinese (Traditional) Solution Type All-in-One Overview by Lindsey Nolan Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/id-me/pricing) ## Top-Rated Alternatives [ ![Lightico](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lightico") Lightico 4.8/5(369) ](https://www.g2.com/products/lightico/reviews) [ ![LastPass](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LastPass") LastPass 4.5/5(2,078) ](https://www.g2.com/products/lastpass/reviews) [ ![Okta](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Okta") Okta 4.5/5(1,366) ](https://www.g2.com/products/okta/reviews) [ View All Alternatives ](https://www.g2.com/products/id-me/competitors/alternatives) ## User Insights Average based on 56 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Jordan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan D.") JD Jordan D. Website Manager Retail Small-Business (50 or fewer emp.) 4/30/2026 "Effortless Setup and Trusted Verification with ID.me" 5/5 What do you like best about ID.me? I use ID.me for military, student, and first responder discounts for my eCommerce storefront. It solves the issue of verifying military and student IDs to qualify customers for special discounts. What I enjoy most is that it's a set-it-and-forget-it type of program. It took me mere minutes to set up, and it works flawlessly on my Shopify store. I can easily add new customer segments with the click of a button. ID.me is also a recognizable name, and people trust it. Switching from GovX allowed us to include student and educator discounts, and the initial setup took me under 5 minutes. Review collected by and hosted on G2.com. What do you dislike about ID.me? I have not found anything that I dislike about ID.me so far. Review collected by and hosted on G2.com. What problems is ID.me solving and how is that benefiting you? ID.me solves the issue of verifying military and student IDs for discounts. It's easy to set up and works flawlessly on Shopify. I can add new customer segments with a click. We switched from GovX to include student and educator discounts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![April M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "April M.") AM April M. A woman of many hats Small-Business (50 or fewer emp.) 5/13/2026 "It hurts my heart that this website says "American"" 0/5 What do you like best about ID.me? I didn’t even get a chance to like anything. The site wouldn’t let me upload, and the “customer service” (lol) was less than helpful. Review collected by and hosted on G2.com. What do you dislike about ID.me? They put an invalid customer service phone number online and when you try to chat online with customer service (yeah right) they keep pushing you and dropping you till you just give up. It makes me sad for our elderly that don't know what to do. But I'm sure they don't really care... Bummer. Im not done though ; ) Review collected by and hosted on G2.com. What problems is ID.me solving and how is that benefiting you? They aren't, i sat on hold for over 2 hours after they cut me off TWICE! LOL! Its so terrible, it's funny! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jill T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jill T.") JT Jill T. Marketing Manager Small-Business (50 or fewer emp.) 6/1/2022 "Highly Recommend ID.me" 5/5 What do you like best about ID.me? ID.me is easy to use! Within seconds I can adjust the discount level, include or exclude products, and turn the feature on or off (not that we turn it off). After initial dev work, it is very low touch. I also appreciate the extra promotion ID.me provides via newsletters and promo, as well as our Customer Success Manager. Review collected by and hosted on G2.com. What do you dislike about ID.me? The initial installation did require some custom coding to get the buttons how I would like them. Review collected by and hosted on G2.com. Recommendations to others considering ID.me: Build a webpage dedicated to these discounts to get the most bang for your buck. Also, we found success creating buttons for certain discounts at checkouts to get more use. Review collected by and hosted on G2.com. What problems is ID.me solving and how is that benefiting you? ID.me allows us to give back to hard-working members of our community in a very easy way. We're able to reach and give discounts to so many people across many industries - it would have been impossible to verify identities and implement unique codes on our own. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic GS Gretchen S. Digital Marketing Coordinator Mid-Market (51-1000 emp.) 12/16/2021 "Great service, great product" 5/5 What do you like best about ID.me? ID.me has helped us reach some of our best customer groups. By offering discounts to verified teachers, first responders, and military we have been able to provide a tangible offering that expresses our support and thanks of these groups. The ID.me integration to our Shopify store was very easy and seamless. Not only were we able to show our support of our existing customers in those groups, but we were able to reach many more potential customers. We started with the basic self-serve Shopify integration, and after seeing results, we were able to transition to a managed account easily. Review collected by and hosted on G2.com. What do you dislike about ID.me? We are still near the beginning of our partnership with ID.me, so there is nothing we dislike at the moment. The self serve platform has been a breeze, and we only just transitioned to a managed account, so I don't think we have enough experience to speak to this question yet. Review collected by and hosted on G2.com. What problems is ID.me solving and how is that benefiting you? Our customers who fall into the ID.me groups (military, first responders/healthcare workers, teachers) are among our best customers. ID.me has provided us with an opportunity to easily reward those customers with a discount while ensuring that only verified members of the groups are granted access. By utilizing their paid placements, we have been able to reach more potential customers. The customers are confident in our brand based on our affiliation with ID.me, and we are thrilled to have another way to reach our best customer groups. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Jeff R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff R.") JR Jeff R. Co-Founder & President Small-Business (50 or fewer emp.) 12/15/2021 "ID.me verification was right solution for our business application" 4.5/5 What do you like best about ID.me? The online simplicity to manage the eligibility of groups utilizing our product and services at OutFit has been a great benefit of working with ID.me. Their service provides an integrated mobile application that allows any of our users to seemlessly verify and validate their identity as first responders or military personnel. Not having to manually verify eligibility has proven advantageous in minimizing customer service requests and inquiries by qualified individuals. It has also protected us against having to manage potential fraudulent requests. Review collected by and hosted on G2.com. What do you dislike about ID.me? The reporting. As our utilization of the ID.me platform continues to develop and user numbers increase being able to see a deeper level of reporting on the effectiveness of the platform would be helpful. The summary reports are good, but are somewhat lacking in some potentially important KPIs. Review collected by and hosted on G2.com. What problems is ID.me solving and how is that benefiting you? Qualified users of our service that should receive a discount and effectively verifying who they are in a secure and trustworthy way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Chris C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris C.") CC Chris C. Corporate Director of Leisure Travel Enterprise (\> 1000 emp.) 12/1/2021 "Easy to Implement and End-User Friendly" 5/5 What do you like best about ID.me? Our goals with ID.me were to provide validation of eligibility for certain promotions on our hotel booking site - currently we have offers for medical personnel, military & veterans, law enforcement and first responders. We will be expanding soon to include teachers and college students. There is a great list of user groups ID.me can validate, so we can customize our programs by the audience we are looking to target, and ID.me includes our offers in their online store as well. Review collected by and hosted on G2.com. What do you dislike about ID.me? We are only about a month and a half in, but we are seeing lots of guests using the program and the install was pretty seamless. We did have some challenges on our end with our booking system, but with a workaround or two the install wasn't bad. No concerns at this time, and I am happy to recommend ID.me. Review collected by and hosted on G2.com. What problems is ID.me solving and how is that benefiting you? Lots of hotels want to offer closed-loop offers to certain user groups not in their database, but we also faced a common challenge of guests booking discounts that they are ineligible to receive. ID.me took care of that for us, and for any questions ID.me provides us great client support as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AJ Angela J. Director, eCommerce Sales Mid-Market (51-1000 emp.) 11/17/2021 "Helping Us Support Audiences We Care About" 4/5 What do you like best about ID.me? ID.Me makes it easy for us to provide discounts and offers to segments/groups that our company cares about and wants to support, at scale. It also helps make for a better user experience for the customer with easy verification and eliminating the need for codes/manual changes, which is always a plus. Review collected by and hosted on G2.com. What do you dislike about ID.me? I do wish that the product allowed our offers to be more dynamic and scheduled in advance. At the moment, if we want to change the discount of our offer, we're going in and manually changing it at various points in time. Review collected by and hosted on G2.com. What problems is ID.me solving and how is that benefiting you? We were previously offering military personnel a discount to our online store, but we were using customer care resources to manually verify each individual. With ID.me, we're able to automate that process and free up resources to tackle other customer care inquiries and business priorities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") AC Verified User in Consumer Electronics Enterprise (\> 1000 emp.) 6/17/2022 "Program Manager" 5/5 What do you like best about ID.me? Having a dedicated person to work with at ID.Me to help problem solve, address issues, find new opportunities.. an overall advocate for your business goals and objectives Review collected by and hosted on G2.com. What do you dislike about ID.me? Not having a clear POV on the users who verify using the ID.Me tool and how to leverage those profiles using ID.Me would be a great way to identify how to target them Review collected by and hosted on G2.com. What problems is ID.me solving and how is that benefiting you? Currently, our biggest problem is our ID.Me verifications are significantly down YoY and trying to figure out why and what we can do to fix this issue so we can improve our business KPI's Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AB Alex B. Associate Product Manager Enterprise (\> 1000 emp.) 11/18/2021 "Works Great for Verification and Discounts" 4.5/5 What do you like best about ID.me? What I like best about the ID.me platform is that it is a pretty easy integration. Getting customer groups through the verification process is a pretty simple task. Another thing I like about ID.me is that they offer such a wide variety of groups to be verified. Review collected by and hosted on G2.com. What do you dislike about ID.me? What I dislike about the ID.me platform is the ease of use. We have two separate portals for dev and for analytics. If there were a way to merge information on one experience, that would be ideal. Review collected by and hosted on G2.com. What problems is ID.me solving and how is that benefiting you? We needed a partner that would verify groups and provide special discounts, such as military members, students, etc. We have seen a high engagement with the button and use of the special discount across our site. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NL Nelle L. Marketing Coordinator Mid-Market (51-1000 emp.) 12/3/2021 "Great Tool for Our Company & Our Customers" 5/5 What do you like best about ID.me? Originally we used ID.me to provide healthcare workers and nurses a special discount throughout the pandemic. Then, after learning that we had a significant customer base with a military background, we expanded our groups to include military professionals, as well. Being able to offer these audiences an easy and effective way to verify their status and make our product accessible to a more diverse demographic has been very valuable to us. Additionally, it's clear that the ID.me team really cares about our partnership and our shared success. Review collected by and hosted on G2.com. What do you dislike about ID.me? Not much to dislike here! Everything with ID.me has been easy - from implementation to working with our Customer Success Manager, we've had a pretty seamless experience. Review collected by and hosted on G2.com. What problems is ID.me solving and how is that benefiting you? An easy and protected way to authenticate customers and reduce fraud. Customers can verify and apply their ID.me specific promotion right at checkout, without even having to contact our internal support team. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about ID.me? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ID.me ](https://www.g2.com/products/id-me/discussions/new) GU Guest User • Last activity almost 4 years ago Is ID.me legit and safe? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/is-id-me-legit-and-safe) [ View all Discussions ](https://www.g2.com/products/id-me/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/id-me/pricing) ID.me Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a63d7a8275ae5fe00edf0cfe15077c28/sheerid.png "Product Avatar Image") SheerID 4.3/5(124) [ Compare Now ](https://www.g2.com/compare/id-me-vs-sheerid) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c10548cfa77bc13940a8543a938c6439/govx-id.png "Product Avatar Image") GOVX ID 4.6/5(31) [ Compare Now ](https://www.g2.com/compare/govx-id-vs-id-me) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_738761599f7dfe3a41ea8e5c937e5e23/trulioo.png "Product Avatar Image") Trulioo 4.4/5(40) [ Compare Now ](https://www.g2.com/compare/id-me-vs-trulioo) ##### Categories on G2 [Single Sign-On (SSO)](https://www.g2.com/categories/single-sign-on-sso)[Multi-Factor Authentication (MFA)](https://www.g2.com/categories/multi-factor-authentication-mfa)[Biometric Authentication](https://www.g2.com/categories/biometric-authentication) [Single Sign-On (SSO)](https://www.g2.com/categories/single-sign-on-sso)[Multi-Factor Authentication (MFA)](https://www.g2.com/categories/multi-factor-authentication-mfa)[Biometric Authentication](https://www.g2.com/categories/biometric-authentication)[Passwordless Authentication](https://www.g2.com/categories/passwordless-authentication)[Customer Identity and Access Management (CIAM)](https://www.g2.com/categories/customer-identity-and-access-management-ciam)[E-commerce Fraud Protection](https://www.g2.com/categories/e-commerce-fraud-protection)[Identity Verification](https://www.g2.com/categories/identity-verification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which PHP IDE platforms offer the best debugging tools and perform reliably for small teams of 1 to 10 developers?](https://www.g2.com/discussions/which-php-ide-platforms-offer-the-best-debugging-tools-and-perform-reliably-for-small-teams-of-1-to-10-developers)[Top-rated platforms for mentoring and coaching programs](https://www.g2.com/discussions/top-rated-platforms-for-mentoring-and-coaching-programs)[What platform integrates IT alerting with monitoring systems?](https://www.g2.com/discussions/what-platform-integrates-it-alerting-with-monitoring-systems) [Most reliable cloud monitoring tools for my app](https://www.g2.com/discussions/most-reliable-cloud-monitoring-tools-for-my-app)[What are the highest rated insurance policy administration systems for managing complex policy operations at scale?](https://www.g2.com/discussions/what-are-the-highest-rated-insurance-policy-administration-systems-for-managing-complex-policy-operations-at-scale)[Which retail media advertising platforms have the best Amazon Marketing Cloud integration and advanced analytics for brands that want to go beyond last-click attribution?](https://www.g2.com/discussions/which-retail-media-advertising-platforms-have-the-best-amazon-marketing-cloud-integration-and-advanced-analytics-for-brands-that-want-to-go-beyond-last-click-attribution) [Show MoreShow Less](javascript:void(0);)