ID.me Reviews & Product Details

I use ID.me for military, student, and first responder discounts for my eCommerce storefront. It solves the issue of verifying military and student IDs to qualify customers for special discounts. What I enjoy most is that it's a set-it-and-forget-it type of program. It took me mere minutes to set up, and it works flawlessly on my Shopify store. I can easily add new customer segments with the click of a button. ID.me is also a recognizable name, and people trust it. Switching from GovX allowed us to include student and educator discounts, and the initial setup took me under 5 minutes. Review collected by and hosted on G2.com.

I have not found anything that I dislike about ID.me so far. Review collected by and hosted on G2.com.

Absolutely nothing Review collected by and hosted on G2.com.

I think it's completely ridiculous that we're forced to use ID.me instead of my existing gov.id login for accessing the IRS. As a veteran and elder, not having access to my old email address makes authentication impossible. I tried an alternate ID, and it didn't work, and this has been an issue for five years. The facial recognition is very bad, and being forced to use chat support is a problem. Review collected by and hosted on G2.com.

ID.me is easy to use! Within seconds I can adjust the discount level, include or exclude products, and turn the feature on or off (not that we turn it off). After initial dev work, it is very low touch. I also appreciate the extra promotion ID.me provides via newsletters and promo, as well as our Customer Success Manager. Review collected by and hosted on G2.com.

The initial installation did require some custom coding to get the buttons how I would like them. Review collected by and hosted on G2.com.

ID.me has helped us reach some of our best customer groups. By offering discounts to verified teachers, first responders, and military we have been able to provide a tangible offering that expresses our support and thanks of these groups. The ID.me integration to our Shopify store was very easy and seamless. Not only were we able to show our support of our existing customers in those groups, but we were able to reach many more potential customers. We started with the basic self-serve Shopify integration, and after seeing results, we were able to transition to a managed account easily. Review collected by and hosted on G2.com.

We are still near the beginning of our partnership with ID.me, so there is nothing we dislike at the moment. The self serve platform has been a breeze, and we only just transitioned to a managed account, so I don't think we have enough experience to speak to this question yet. Review collected by and hosted on G2.com.

The online simplicity to manage the eligibility of groups utilizing our product and services at OutFit has been a great benefit of working with ID.me. Their service provides an integrated mobile application that allows any of our users to seemlessly verify and validate their identity as first responders or military personnel. Not having to manually verify eligibility has proven advantageous in minimizing customer service requests and inquiries by qualified individuals. It has also protected us against having to manage potential fraudulent requests. Review collected by and hosted on G2.com.

The reporting. As our utilization of the ID.me platform continues to develop and user numbers increase being able to see a deeper level of reporting on the effectiveness of the platform would be helpful. The summary reports are good, but are somewhat lacking in some potentially important KPIs. Review collected by and hosted on G2.com.

Our goals with ID.me were to provide validation of eligibility for certain promotions on our hotel booking site - currently we have offers for medical personnel, military & veterans, law enforcement and first responders. We will be expanding soon to include teachers and college students. There is a great list of user groups ID.me can validate, so we can customize our programs by the audience we are looking to target, and ID.me includes our offers in their online store as well. Review collected by and hosted on G2.com.

We are only about a month and a half in, but we are seeing lots of guests using the program and the install was pretty seamless. We did have some challenges on our end with our booking system, but with a workaround or two the install wasn't bad. No concerns at this time, and I am happy to recommend ID.me. Review collected by and hosted on G2.com.

ID.Me makes it easy for us to provide discounts and offers to segments/groups that our company cares about and wants to support, at scale. It also helps make for a better user experience for the customer with easy verification and eliminating the need for codes/manual changes, which is always a plus. Review collected by and hosted on G2.com.

I do wish that the product allowed our offers to be more dynamic and scheduled in advance. At the moment, if we want to change the discount of our offer, we're going in and manually changing it at various points in time. Review collected by and hosted on G2.com.

Having a dedicated person to work with at ID.Me to help problem solve, address issues, find new opportunities.. an overall advocate for your business goals and objectives Review collected by and hosted on G2.com.

Not having a clear POV on the users who verify using the ID.Me tool and how to leverage those profiles using ID.Me would be a great way to identify how to target them Review collected by and hosted on G2.com.

What I like best about the ID.me platform is that it is a pretty easy integration. Getting customer groups through the verification process is a pretty simple task. Another thing I like about ID.me is that they offer such a wide variety of groups to be verified. Review collected by and hosted on G2.com.

What I dislike about the ID.me platform is the ease of use. We have two separate portals for dev and for analytics. If there were a way to merge information on one experience, that would be ideal. Review collected by and hosted on G2.com.

Originally we used ID.me to provide healthcare workers and nurses a special discount throughout the pandemic. Then, after learning that we had a significant customer base with a military background, we expanded our groups to include military professionals, as well. Being able to offer these audiences an easy and effective way to verify their status and make our product accessible to a more diverse demographic has been very valuable to us.

Additionally, it's clear that the ID.me team really cares about our partnership and our shared success. Review collected by and hosted on G2.com.

Not much to dislike here! Everything with ID.me has been easy - from implementation to working with our Customer Success Manager, we've had a pretty seamless experience. Review collected by and hosted on G2.com.