# IBM Maximo IT vs Jira Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jira Service Management excels in user satisfaction, boasting a significantly higher G2 Score compared to IBM Maximo IT. Users appreciate its **ease of use** for both IT and non-IT teams, which facilitates seamless customer support and integration with the Atlassian suite.
- **According to verified reviews** , IBM Maximo IT is praised for its ability to manage a **multivendor multicloud environment** , making it a strong choice for organizations needing comprehensive IT service management. Users highlight its centralized space for managing services and software, which enhances usability.
- **Reviewers mention** that Jira Service Management benefits from a robust number of recent reviews, indicating a vibrant user community and ongoing product development. This is contrasted with IBM Maximo IT, which has not received any recent reviews, raising concerns about its current relevance and support.
- **Users say** that while both products offer solid features, IBM Maximo IT stands out in **asset management** and **knowledge base integration** , with users noting its versatility in unifying IT service management with control features. However, Jira Service Management is recognized for its strong ticketing system and reporting capabilities.
- **Reviewers highlight** that Jira Service Management's integration with the Atlassian suite is a significant advantage, allowing teams to easily track the development lifecycle and manage tasks. In contrast, IBM Maximo IT's strengths lie in its comprehensive control features, which some users find essential for their specific needs.
- **According to recent user feedback** , both products have their strengths in support quality, but IBM Maximo IT edges out slightly with a higher score. Users appreciate its responsive support, which is crucial for organizations relying on effective IT service management.



| | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 15 | 977 | 
| **Largest Market Segment** | Small-Business (35.7% of reviews) | Mid-Market (43.2% of reviews) | 
| **Entry Level Price** | $315.00 | 0/agent/month   | 

---
## Top Pros & Cons

### IBM Maximo IT

**Not enough data**

### Jira Service Management

Pros:
- Ease of Use (46 reviews)
- Integrations (32 reviews)

Cons:
- Learning Curve (33 reviews)
- Complexity (28 reviews)

---
## Ratings Comparison
| Rating | IBM Maximo IT | Jira Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.6 (12 reviews) | 8.7 (865 reviews) | 
  | **Ease of Use** | 8.2 (13 reviews) | 8.2 (872 reviews) | 
  | **Ease of Setup** | Not enough data | 8.0 (478 reviews) | 
  | **Ease of Admin** | Not enough data | 8.0 (366 reviews) | 
  | **Quality of Support** | 8.3 (11 reviews) | 8.4 (748 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.7 (343 reviews) | 
  | **Product Direction (% positive)** | 9.0 (12 reviews) | 8.7 (830 reviews) | 

---
## Pricing

### IBM Maximo IT

#### Entry-Level Pricing

Plan: Concurrent users 

Price: $315.00

Description: Starting at 315.00 per month per Concurrent user

Key Features:
- Full-featured service management solution

[Browse all 4 editions](https://www.g2.com/products/ibm-maximo-it/pricing)

#### Free Trial

Yes

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **IBM Maximo IT** | N/A | N/A |
| **Jira Service Management** | 8.6/10 | 103 |

#### Ticket and Case Management

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.0 (85 reviews) | 
| **Ticket response user experience** | Not enough data | 9.1 (81 reviews) | 
| **Workflow** | Not enough data | 8.9 (85 reviews) | 
| **Response Automation** | Not enough data | 8.9 (80 reviews) | 
| **SLA Management** | Not enough data | 8.8 (82 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.8 (82 reviews) | 
| **Ticket Collaboration** | Not enough data | 9.2 (81 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.5 (77 reviews) | 

#### Generative AI

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (54 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (53 reviews) | 

#### Agentic AI - Help Desk

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (41 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (40 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (40 reviews) | 

#### Communication Channels

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.9 (81 reviews) | 
| **Email to Case** | Not enough data | 8.9 (80 reviews) | 
| **Chat/Live Support** | Not enough data | 8.3 (73 reviews) | 
| **Social Integration** | Not enough data | 8.1 (71 reviews) | 
| **Voice** | Not enough data | 7.9 (68 reviews) | 

#### Platform

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (84 reviews) | 
| **Customization ** | Not enough data | 8.4 (86 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (89 reviews) | 
| **Integration** | Not enough data | 8.8 (84 reviews) | 
| **Reporting** | Not enough data | 8.7 (84 reviews) | 
| **Dashboards** | Not enough data | 8.7 (81 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **IBM Maximo IT** | 8.9/10 | 9 |
| **Jira Service Management** | 8.7/10 | 204 |

#### Administration

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Change Management** | 8.5 (8 reviews) | 8.9 (166 reviews) ✓ Verified | 
| **Asset Management** | 9.6 (8 reviews) | 8.5 (160 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.8 (7 reviews) | 8.9 (171 reviews) ✓ Verified | 

#### Service Desk

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Help Desk** | 9.0 (8 reviews) | 8.9 (178 reviews) ✓ Verified | 
| **Incident Reports** | 9.0 (8 reviews) | 8.8 (178 reviews) ✓ Verified | 
| **Process Workflow** | 9.0 (8 reviews) | 8.8 (179 reviews) ✓ Verified | 

#### Management

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Reporting** | 8.8 (7 reviews) | 9.0 (154 reviews) ✓ Verified | 
| **Administration Console** | 8.8 (7 reviews) | 8.9 (147 reviews) ✓ Verified | 
| **Access Management** | 8.6 (7 reviews) | 8.7 (148 reviews) ✓ Verified | 
| **Asset Management** | 9.3 (7 reviews) | 8.6 (144 reviews) ✓ Verified | 
| **Policy Dictation** | 8.6 (7 reviews) | 8.6 (139 reviews) ✓ Verified | 

#### Functionality

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Ticketing System** | 9.0 (7 reviews) | 9.2 (160 reviews) ✓ Verified | 
| **Performance Logging** | 8.8 (7 reviews) | 8.8 (150 reviews) | 
| **Alerting** | 9.0 (7 reviews) | 8.7 (154 reviews) ✓ Verified | 
| **Automation** | 8.3 (7 reviews) | 8.9 (154 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (80 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (79 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (82 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (79 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (80 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (80 reviews) | 
| **Decision Making** | Not enough data | 8.3 (81 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **IBM Maximo IT** | N/A | N/A |
| **Jira Service Management** | 8.7/10 | 164 |

#### Monitoring

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.9 (145 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.0 (149 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 9.1 (147 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 8.5 (69 reviews) | 

#### Management Tools

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.1 (150 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 9.0 (148 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 9.0 (135 reviews) ✓ Verified | 

#### Generative AI

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (76 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (74 reviews) | 

#### Agentic AI - Incident Management

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (60 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (60 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (59 reviews) | 
| **Adaptive Learning** | Not enough data | 8.6 (60 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (60 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (60 reviews) | 
| **Decision Making** | Not enough data | 8.5 (60 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **IBM Maximo IT** | N/A | N/A |
| **Jira Service Management** | 8.6/10 | 25 |

#### Generative AI

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (25 reviews) | 

#### Agentic AI - IT Alerting

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 8.7 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (24 reviews) | 
| **Decision Making** | Not enough data | 8.7 (24 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **IBM Maximo IT** | 9.2/10 | 6 |
| **Jira Service Management** | 8.4/10 | 361 |

#### Incident Management

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Automate Ticket Routing** | 9.3 (5 reviews) | 8.7 (308 reviews) | 
| **Ticket Prioritization** | 8.7 (5 reviews) | 8.8 (314 reviews) | 
| **Ticket Notifications** | 8.7 (5 reviews) | 8.8 (327 reviews) | 
| **Knowledge Base** | 9.7 (5 reviews) | 8.5 (281 reviews) | 
| **Knowledge Base/Ticket Integration** | 9.7 (5 reviews) | 8.5 (275 reviews) | 

#### Reporting

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Dashboards** | 9.0 (5 reviews) | 8.5 (311 reviews) | 
| **Time Tracking** | 9.3 (5 reviews) | 8.4 (301 reviews) | 
| **Surveys** | 9.3 (5 reviews) | 8.2 (231 reviews) | 

#### Access & Usability

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Mobile** | 8.7 (5 reviews) | 8.1 (226 reviews) | 
| **Self Service** | 9.3 (5 reviews) | 8.6 (281 reviews) | 
| **Active Directory** | 9.3 (5 reviews) | 8.5 (235 reviews) | 
| **Multi-Channel Access** | 9.0 (5 reviews) | 8.4 (232 reviews) | 

#### Agentic AI - Service Desk

| Feature | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (73 reviews) | 
| **Multi-step Planning** | Not enough data | 8.2 (73 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (76 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (73 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (72 reviews) | 
| **Proactive Assistance** | Not enough data | 8.4 (73 reviews) | 
| **Decision Making** | Not enough data | 8.6 (73 reviews) | 

---
## Categories
**Shared Categories (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)


**Unique to Jira Service Management (3):** [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | IBM Maximo IT | Jira Service Management | 
|---|---|---|
| **Small-Business** | 35.7% | 18.9% | 
| **Mid-Market** | 35.7% | 43.2% | 
| **Enterprise** | 28.6% | 37.9% | 

### By Industry

#### IBM Maximo IT

- **Information Technology and Services:** 35.7%
- **Computer Software:** 21.4%
- **Staffing and Recruiting:** 7.1%
- **Internet:** 7.1%
- **Information Services:** 7.1%
- **Human Resources:** 7.1%
- **Computer & Network Security:** 7.1%
- **Automotive:** 7.1%

#### Jira Service Management

- **Information Technology and Services:** 31.0%
- **Computer Software:** 16.3%
- **Financial Services:** 4.9%
- **Internet:** 4.4%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Hospital & Health Care:** 1.7%
- **Computer & Network Security:** 1.7%
- **Other:** 30.4%

---
## Alternatives

### Alternatives to IBM Maximo IT

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (590 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12419 reviews)
- [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) — 4.5/5 stars (5561 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (952 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)

---
## Top Discussions

### IBM Maximo IT

No discussions available for this product.

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ibm-maximo-it-vs-jira-service-management)