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Compare IBM Maximo IT and Jira Service Management 
Featured Products
At a Glance
Market Segments
Small-Business (33.3% of reviews)
Mid-Market (42.7% of reviews)
Entry-Level Pricing
$315.00
0/agent/month
IBM Maximo IT
Star Rating
(15)4.1 out of 5
Market Segments
Small-Business (33.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$315.00
Browse all 4 pricing plansJira Service Management
Star Rating
(961)4.3 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in user satisfaction, boasting a significantly higher G2 Score compared to IBM Maximo IT. Users appreciate its ease of use for both IT and non-IT teams, which facilitates seamless customer support and integration with the Atlassian suite.
- According to verified reviews, IBM Maximo IT is praised for its ability to manage a multivendor multicloud environment, making it a strong choice for organizations needing comprehensive IT service management. Users highlight its centralized space for managing services and software, which enhances usability.
- Reviewers mention that Jira Service Management benefits from a robust number of recent reviews, indicating a vibrant user community and ongoing product development. This is contrasted with IBM Maximo IT, which has not received any recent reviews, raising concerns about its current relevance and support.
- Users say that while both products offer solid features, IBM Maximo IT stands out in asset management and knowledge base integration, with users noting its versatility in unifying IT service management with control features. However, Jira Service Management is recognized for its strong ticketing system and reporting capabilities.
- Reviewers highlight that Jira Service Management's integration with the Atlassian suite is a significant advantage, allowing teams to easily track the development lifecycle and manage tasks. In contrast, IBM Maximo IT's strengths lie in its comprehensive control features, which some users find essential for their specific needs.
- According to recent user feedback, both products have their strengths in support quality, but IBM Maximo IT edges out slightly with a higher score. Users appreciate its responsive support, which is crucial for organizations relying on effective IT service management.
Pricing
Entry-Level Pricing
IBM Maximo IT
Concurrent users
$315.00
Starting at 315.00 per month per Concurrent user
- Full-featured service management solution
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
IBM Maximo IT
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
8.7
13
8.7
851
Ease of Use
8.3
14
8.2
858
Ease of Setup
Not enough data
8.0
464
Ease of Admin
Not enough data
8.0
366
Quality of Support
8.5
12
8.4
734
Has the product been a good partner in doing business?
Not enough data
8.7
343
Product Direction (% positive)
9.1
13
8.7
820
Features by Category
Ticket and Case Management
Not enough data
9.0
82
Not enough data
9.0
80
Not enough data
8.9
83
Not enough data
8.9
79
Not enough data
8.8
80
Not enough data
8.8
80
Not enough data
9.2
80
Not enough data
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
Not enough data
8.9
81
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Platform
Not enough data
8.1
83
Not enough data
8.4
86
Not enough data
8.9
87
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Administration
8.7
9
8.9
166
|
Verified
9.6
9
8.5
160
|
Verified
9.0
8
8.9
171
|
Verified
Service Desk
9.1
9
8.9
177
|
Verified
9.1
9
8.8
177
|
Verified
9.1
9
8.8
178
|
Verified
Management
9.0
8
9.0
154
|
Verified
9.0
8
8.9
147
|
Verified
8.8
8
8.7
148
|
Verified
9.4
8
8.6
144
|
Verified
8.8
8
8.6
139
|
Verified
Functionality
9.2
8
9.2
159
|
Verified
9.0
8
8.8
149
9.2
8
8.7
154
|
Verified
8.5
8
8.9
154
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Incident Management
9.4
6
8.7
307
8.9
6
8.8
315
8.9
6
8.8
325
9.7
6
8.5
281
9.7
6
8.5
276
Reporting
9.2
6
8.5
310
9.4
6
8.4
301
9.4
6
8.2
231
Access & Usability
8.9
6
8.1
227
9.4
6
8.6
277
9.4
6
8.5
236
9.2
6
8.4
232
Agentic AI - Service Desk
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Categories
Categories
Shared Categories
IBM Maximo IT and Jira Service Management are categorized as Service Desk and IT Service Management (ITSM) Tools
Unique Categories
IBM Maximo IT has no unique categories
Reviews
Reviewers' Company Size
IBM Maximo IT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Computer Software
20.0%
Telecommunications
6.7%
Staffing and Recruiting
6.7%
Internet
6.7%
Other
26.7%
Information Technology and Services
31.0%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Alternatives
Discussions
IBM Maximo IT has no discussions with answers
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
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