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Compare IBM Maximo IT and Jira Service Management 
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At a Glance
Market Segments
Small-Business (33.3% of reviews)
Mid-Market (42.8% of reviews)
Entry-Level Pricing
$315.00
0/agent/month
IBM Maximo IT
Star Rating
(16)4.1 out of 5
Market Segments
Small-Business (33.3% of reviews)
Entry-Level Pricing
$315.00
Browse all 4 pricing plansJira Service Management
Star Rating
(949)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IBM Maximo IT excels in Asset Management with a score of 9.6, highlighting its robust capabilities in tracking and managing assets effectively, while Jira Service Management scores lower at 8.5 in this area.
- Reviewers mention that IBM Maximo IT offers superior Knowledge Base integration with a score of 9.7, allowing for seamless access to information, compared to Jira's score of 8.3, which users feel could be improved for better support.
- G2 users indicate that IBM Maximo IT's Ticket Creation User Experience is rated at 8.9, providing a more intuitive interface for users, while Jira Service Management, although competitive, has a slightly lower user experience rating.
- Reviewers say that IBM Maximo IT shines in Incident Management with a high score of 9.4 for automating ticket routing, which users find significantly enhances their workflow efficiency, whereas Jira's score of 8.7 suggests room for improvement.
- Users on G2 highlight that IBM Maximo IT's Reporting features, particularly in Dashboards and Time Tracking, score 9.2 and 9.4 respectively, making it a preferred choice for those needing detailed insights, while Jira's scores of 8.4 in both areas indicate less comprehensive reporting capabilities.
- Reviewers mention that IBM Maximo IT's Self Service functionality is rated at 9.4, providing users with effective tools for managing their own requests, while Jira Service Management's score of 8.5 suggests it may not be as user-friendly in this aspect.
Pricing
Entry-Level Pricing
IBM Maximo IT
Concurrent users
$315.00
Starting at 315.00 per month per Concurrent user
- Full-featured service management solution
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
IBM Maximo IT
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
8.7
13
8.7
840
Ease of Use
8.3
14
8.2
847
Ease of Setup
Not enough data
8.0
455
Ease of Admin
Not enough data
8.0
358
Quality of Support
8.5
12
8.4
724
Has the product been a good partner in doing business?
Not enough data
8.7
335
Product Direction (% positive)
9.1
13
8.7
809
Features by Category
Ticket and Case Management
Not enough data
9.0
81
Not enough data
9.0
79
Not enough data
8.9
80
Not enough data
8.8
78
Not enough data
8.8
77
Not enough data
8.7
79
Not enough data
9.2
78
Not enough data
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
Not enough data
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Platform
Not enough data
8.1
83
Not enough data
8.4
85
Not enough data
8.8
84
Not enough data
8.8
80
Not enough data
8.6
82
Not enough data
8.6
79
Administration
8.7
9
8.9
165
|
Verified
9.6
9
8.5
159
|
Verified
9.0
8
8.9
170
|
Verified
Service Desk
9.1
9
8.9
176
|
Verified
9.1
9
8.8
176
|
Verified
9.1
9
8.8
175
|
Verified
Management
9.0
8
9.0
152
|
Verified
9.0
8
8.9
147
|
Verified
8.8
8
8.7
148
|
Verified
9.4
8
8.6
143
|
Verified
8.8
8
8.6
139
|
Verified
Functionality
9.2
8
9.1
157
|
Verified
9.0
8
8.8
149
9.2
8
8.7
154
|
Verified
8.5
8
8.9
151
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
79
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
148
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Incident Management
9.4
6
8.7
304
8.9
6
8.8
313
8.9
6
8.8
323
9.7
6
8.4
278
9.7
6
8.5
275
Reporting
9.2
6
8.5
307
9.4
6
8.4
301
9.4
6
8.2
231
Access & Usability
8.9
6
8.1
227
9.4
6
8.6
274
9.4
6
8.5
236
9.2
6
8.4
231
Agentic AI - Service Desk
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
73
Categories
Categories
Shared Categories
IBM Maximo IT and Jira Service Management are categorized as Service Desk and IT Service Management (ITSM) Tools
Unique Categories
IBM Maximo IT has no unique categories
Reviews
Reviewers' Company Size
IBM Maximo IT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Computer Software
20.0%
Telecommunications
6.7%
Staffing and Recruiting
6.7%
Internet
6.7%
Other
26.7%
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.6%
Telecommunications
3.2%
Other
40.3%
Alternatives
Discussions
IBM Maximo IT has no discussions with answers
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 Comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
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