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Compare IBM Maximo IT and ServiceNow IT Service Management 
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At a Glance
Market Segments
Small-Business (33.3% of reviews)
Enterprise (74.0% of reviews)
Entry-Level Pricing
$315.00
No pricing available
IBM Maximo IT
Star Rating
(16)4.1 out of 5
Market Segments
Small-Business (33.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$315.00
Browse all 4 pricing plansServiceNow IT Service Management
Star Rating
(1,203)4.4 out of 5
Market Segments
Enterprise (74.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IBM Maximo IT excels in Asset Management with a score of 9.6, highlighting its robust capabilities in tracking and managing assets effectively, while ServiceNow IT Service Management scores 8.9 in this area, indicating a solid but less comprehensive approach.
- Reviewers mention that IBM Maximo IT offers superior Knowledge Base integration with a score of 9.7, allowing for seamless access to information during ticket resolution, whereas ServiceNow's Knowledge Base integration scores 8.7, suggesting room for improvement in this functionality.
- G2 users indicate that ServiceNow IT Service Management shines in Ticket Prioritization with a score of 9.0, which helps teams manage urgent issues more effectively, while IBM Maximo IT scores slightly lower at 8.9, reflecting a less dynamic prioritization process.
- Users on G2 highlight that IBM Maximo IT provides excellent Reporting capabilities, particularly in Dashboards and Time Tracking, both scoring 9.2 and 9.4 respectively, which are praised for their clarity and usability, while ServiceNow's corresponding scores are lower at 8.7 for Dashboards and 8.7 for Time Tracking.
- Reviewers say that both products have comparable Help Desk functionalities, each scoring 9.1, but users note that ServiceNow IT Service Management offers a more intuitive interface, enhancing the overall user experience.
- Users report that IBM Maximo IT has a slight edge in Change Management with a score of 8.7, as it provides a more structured approach to managing changes, while ServiceNow IT Service Management leads with a score of 9.2, indicating a more flexible and user-friendly change management process.
Pricing
Entry-Level Pricing
IBM Maximo IT
Concurrent users
$315.00
Starting at 315.00 per month per Concurrent user
- Full-featured service management solution
ServiceNow IT Service Management
No pricing availableFree Trial
IBM Maximo IT
Free Trial is available
ServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
8.7
13
8.9
773
Ease of Use
8.3
14
8.5
992
Ease of Setup
Not enough data
8.1
552
Ease of Admin
Not enough data
8.6
298
Quality of Support
8.5
12
8.5
701
Has the product been a good partner in doing business?
Not enough data
8.8
294
Product Direction (% positive)
9.1
13
8.8
751
Features by Category
Administration
8.7
9
9.0
233
|
Verified
9.6
9
8.7
223
|
Verified
9.0
8
8.8
235
|
Verified
Service Desk
9.1
9
9.1
243
|
Verified
9.1
9
9.2
244
|
Verified
9.1
9
9.0
234
|
Verified
Management
9.0
8
8.9
225
|
Verified
9.0
8
8.9
213
|
Verified
8.8
8
8.8
215
|
Verified
9.4
8
8.8
210
|
Verified
8.8
8
8.5
198
Functionality
9.2
8
9.3
230
|
Verified
9.0
8
8.8
220
9.2
8
8.7
220
|
Verified
8.5
8
8.8
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
42
Not enough data
7.5
41
Not enough data
7.7
42
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Monitoring
Not enough data
8.9
223
|
Verified
Not enough data
9.0
232
|
Verified
Not enough data
9.1
235
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
235
|
Verified
Not enough data
9.0
227
Not enough data
8.7
219
|
Verified
Generative AI
Not enough data
8.3
106
Not enough data
8.3
120
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Incident Management
9.4
6
9.0
302
8.9
6
8.9
301
8.9
6
9.1
307
9.7
6
8.7
296
9.7
6
8.7
289
Reporting
9.2
6
8.7
300
9.4
6
8.7
278
9.4
6
8.4
172
Access & Usability
8.9
6
8.0
235
9.4
6
8.7
288
9.4
6
8.5
256
9.2
6
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Categories
Categories
Shared Categories
IBM Maximo IT and ServiceNow IT Service Management are categorized as Service Desk and IT Service Management (ITSM) Tools
Unique Categories
IBM Maximo IT has no unique categories
ServiceNow IT Service Management is categorized as Incident Management and Configuration Management
Reviews
Reviewers' Company Size
IBM Maximo IT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Computer Software
20.0%
Telecommunications
6.7%
Staffing and Recruiting
6.7%
Internet
6.7%
Other
26.7%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
IBM Maximo IT has no discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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