# IBM Blueworks Live Reviews **Vendor:** IBM **Category:** [Business Process Management Software](https://www.g2.com/categories/business-process-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 76 ## About IBM Blueworks Live IBM Blueworks Live is a cloud-based business process modeling and management solution designed to help organizations identify, document, and improve their business processes through intuitive mapping and real-time collaboration. As a type of Business Process Management (BPM) software, IBM Blueworks Live is built for any company that needs a unified solution to document, analyze, and optimize their workflows. This tool serves as a single source of truth for business process documentation, providing comprehensive support for process discovery, modeling, and management. It is particularly valuable for companies looking to standardize operations, enhance collaboration, and ensure compliance in highly regulated environments. IBM Blueworks Live stands out by offering built-in support for industry-standard diagrams, such as BPMN 2.0, and real-time editing features, making it easier for teams to communicate, make decisions, and drive process improvements effectively from anywhere. Key Features and Benefits: Intuitive Process Discovery and Mapping: - Drag-and-drop interface with pre-built templates for easy process mapping. - Built-in support for BPMN 2.0 ensures standardized and clear process diagrams. - Simplifies the identification and documentation of processes, reducing time and effort. Unified Single Source of Truth: - Comprehensive process modeling and decision modeling capabilities. - Consistent and accurate documentation across the organization. - Enhances decision-making with reliable and standardized information. Real-Time Collaboration and Governance: - Instant visibility of changes, integrated chat, and audit trails for better governance. - Supports role-based access and process integrity management. - Facilitates collaboration with team members, ensuring that everyone stays aligned. Compliance and Standardization: - Helps manage regulatory compliance through structured process documentation. - Reduces the risk of compliance breaches with up-to-date and accurate process information. - Supports governance with audit trails and revision histories. Cloud-Based Accessibility: - No need for complex software installations; accessible from anywhere with internet connectivity. - Scalable and adaptable to suit both small teams and large enterprises. IBM Blueworks Live is ideal for businesses that need a reliable starting point for process improvement initiatives, enabling teams to work more efficiently while maintaining control over their operations. Its ability to provide a unified view of business processes with robust collaboration features sets it apart from other tools, helping organizations achieve higher productivity and smoother operations. ## IBM Blueworks Live Pros & Cons **What users like:** - Users find the **ease of use** in IBM Blueworks Live beneficial, especially with helpful templates and tutorials. (8 reviews) - Users value the **process management capabilities** of IBM Blueworks Live, enhancing efficiency and collaboration significantly. (8 reviews) - Users appreciate the **smooth team collaboration** facilitated by IBM Blueworks Live, enhancing communication and organizing workflows efficiently. (6 reviews) - Users value the **real-time cloud collaboration** of IBM Blueworks Live for efficient and effective process management. (5 reviews) - Users appreciate the **improved efficiency** of IBM Blueworks Live, enhancing collaboration and streamlining workflows seamlessly. (4 reviews) - Collaboration Ease (3 reviews) - Customization (3 reviews) - Users enjoy the **productivity improvement** from IBM Blueworks Live, enhancing collaboration and streamlining workflows effectively. (3 reviews) - Real-time Collaboration (3 reviews) - Cloud Services (2 reviews) **What users dislike:** - Users are frustrated by **missing features** in IBM Blueworks Live, hindering effective governance and workflow management. (5 reviews) - Users find the **importing functionality and collaboration tools** in IBM Blueworks Live quite limiting and outdated. (4 reviews) - Users find the **complexity** of IBM Blueworks Live challenging, noting a steep learning curve and occasional cluttered interface. (3 reviews) - Users find the product **expensive** , especially for smaller teams facing budget constraints and limited features. (3 reviews) - Users find IBM Blueworks Live has **limited features** , especially in customization and handling complex processes effectively. (3 reviews) - Limited Options (3 reviews) - Performance Issues (3 reviews) - Slow Loading (3 reviews) - Connectivity Issues (2 reviews) - Editing Limitations (2 reviews) ## IBM Blueworks Live Reviews ### 1. Intuitive Process Mapping with Acceptable Cost but Limited Advanced Features **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel D. | Process Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about IBM Blueworks Live?** ts cost is acceptable compared to other similar tools, the platform is in the cloud which make it easy to access anywhere and it's easy to customize according to the colors and logos of the organization. **What do you dislike about IBM Blueworks Live?** The functionality of importing diagrams or maps is so limited, it's not so modern and the reports are very basic, it's necessary to format them. **What problems is IBM Blueworks Live solving and how is that benefiting you?** In our organization there was no process modeling tool based on the BPMN notation. Having it has helped us standardize processes and give order to daily activities. ### 2. Simplifying our work with IBM Bluework Live. **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul C. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about IBM Blueworks Live?** I love how easy it is use and how it help our team collaborate smoothly. It simplifies our workflows and help us spot and fix issue quickly. It simplicity and powerful features make it joy to use. It keep our process organized and improve team communication. It's user friendly and help us optimize our workflow efficiently. **What do you dislike about IBM Blueworks Live?** The interface can sometimes feel a bit cluttered. It takes a while to used to it. Some features arent as user-friendly. The cost can be a bit high for smaller teams. It slows down with larger projects. **What problems is IBM Blueworks Live solving and how is that benefiting you?** It helps us run our processes more smoothly and cuts down on mistake. It make it easy to spot and fix workflow issue quickly. It enhances teamwork by making collaboration simple and effective. It keep everything organizes and ensure eveyone is on the same page. It simplifies our documentation, giving us more time to focus on important task. **Official Response from Laurence May:** > Hi Rahul, many thanks indeed for taking the time to write up this detailed and very positive review for IBM Blueworks Live. It is hugely appreciated and I take all of your observations and comments very seriously. I;m delighted you love the product and it is doing precisely what we intended in terms of workflow design and a single source of truth for your colleagues. I agree with you that the interface could be simplified and this is something we are focusing on for 2025, we intend to release the first phase of this in March this year. As part of this modernization process we are also looking at all the features and capabilities and exploring ways we can make them easier to use and more instinctive so this will hopefully also address the ' getting used to it' observation. In product education via walk throughs and tool tips is also on our roadmap for 2025. Thanks again ### 3. IBM Blueworks Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about IBM Blueworks Live?** I liked the tutorials associated with IBM Blueworks, they were very useful and informative to get started. The ability to start creating the process workflows with limited use was easy to pickup, importing visio process workflows as a starting point, and viewing the ability to see other workflows in the system provided a meaningful way to increase the use of Blueworks. **What do you dislike about IBM Blueworks Live?** The ability to create 3 branches from a decision flow is there, however the ability to branch to more than 3 options was not easy to create in the process flows. I was trying to create a process workflow for an intake form that would start off with a question and have more than 3 options to select from and was unable to create the flow in IBM Blueworks **What problems is IBM Blueworks Live solving and how is that benefiting you?** I used Blueworks to map out intake forms to be developed in ServiceNow. It did facilitate the process for simple to medium size intake forms where there would be 3 or less branching from decisions; however for complicated intake forms it was easier to create a visio process flow. ### 4. IBM Blueworks Live an important tool in organizing and maintaining business processes. **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed S. | Senior Design Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2024 **What do you like best about IBM Blueworks Live?** IBM Blueworks Live has a ton of benefits over its alternatives which includes tools for visual representations of the complex processes and its collaborative nature with other softwares. You can also automate all the repetative tasks for the improvements of your business efficiencies. **What do you dislike about IBM Blueworks Live?** Although Blueworks live is very helpfull and cost and time saving tool, it has some minor drawbacks over its competitors which includes limited customizations for process diagrams and report generations, also it is highly cloud based software which might need connection to internet all the time. though these are minor drawbacks over its vast advantages, they are worth noting. **What problems is IBM Blueworks Live solving and how is that benefiting you?** Visual representations for a variety of tasks helps with planning and process flow though which we can manage our day to day tasks very efficiently. ### 5. Huge step up from Visio, but some functionality needs improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about IBM Blueworks Live?** Mapping functionality to allow linking of processes and capturing metadata. **What do you dislike about IBM Blueworks Live?** Not a fan of the community recommendations/voting system for new features. Can be hard to find similar ideas and group them. The governance module was an improvement but needs some enhancements to align with organizational needs. There are some 3rd party offered elements (Salient Process - Insights) that seem like they should be native available functionality. Examples like RACI and journey maps. **What problems is IBM Blueworks Live solving and how is that benefiting you?** Offering us a central repository, connecting processes, and capturing tribal knowledge. Helping us to scale our efforts across the organization and manage our complex ecosystem of process. We use this to discovery pain points and opportunities and to visualize future changes. ### 6. IBM Bluework Live - A Practicle Review. **Rating:** 4.0/5.0 stars **Reviewed by:** Avinash G. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about IBM Blueworks Live?** what I like best about IBM Bluework Live is how easy it is to map processes and collaborate with the team in real time. it also helps a lot with documenting processes and finding ways to improve them. **What do you dislike about IBM Blueworks Live?** it can feel a bit limited when handling complex processes and sometimes the performence slows down with more data load. **What problems is IBM Blueworks Live solving and how is that benefiting you?** IBM Blueworks Live simplifiescomplex process mapping, enables real time collabrations and ensures consistence documentation. it helps optimize business processes by identifying inefficiencies, improving visibility and ensuring complience. ### 7. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Anirudh S. | Senior Software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about IBM Blueworks Live?** The interface was user friendly and the pre defined templates were easy to start mapping **What do you dislike about IBM Blueworks Live?** Nothing. Everything was great. Maybe the offline aspect could be taken care of **What problems is IBM Blueworks Live solving and how is that benefiting you?** It helped solve the real time collaboration with team members and with the process documentation ### 8. IBM Blueworks Live : Streamlining process management in the cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Yogendra K. | Analyst / Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about IBM Blueworks Live?** What is most helpful and what I like best about IBM Blueworks Live is its real time cloud collaboration and ease of use for efficient process management. **What do you dislike about IBM Blueworks Live?** Lack of advanced customization features and sometimes its slow performance with large process diagrams is what i dislike about IBM Blueworks Live. **What problems is IBM Blueworks Live solving and how is that benefiting you?** IBM Blueworks Live simplifies process mapping and team collaboration, helping to improve workflow efficiency and decision-making. **Official Response from Laurence May:** > Hi Yogendra, many thanks indeed for taking the time to post this positive review of IBM Blueworks Live ! I'm delighted that you like our real time cloud collaboration for process management! I am really interested in your thoughts on what kind of customization features you would like to see in the future ? If you have a moment please do raise specific ideas as an 'Idea' in our IBM Ideas portal. I review these every week with my Dev team and we always respond, and often, these ideas get converted to roadmap items. So I do listen and act on our customer feedback. Idea portal is here --> https://www.ibm.com/support/pages/welcome-ibm-ideas-portal. I also note that you have experienced slow performance with large process diagrams. This should not be happening, at least from a hosting perspective. Again if you have a specific outage or slow response, please raise a support ticket and we will help resolve it. From a service stance this should not happen. Thanks again. ### 9. The solution is very user-friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Sergio E. | Especialista em Processos e Qualidade, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about IBM Blueworks Live?** The diagrams look nice and the auto-diagramming intelligence helps most of the time. **What do you dislike about IBM Blueworks Live?** It lacks some features that allow better control of the diagram version (production/elaboration for example) **What problems is IBM Blueworks Live solving and how is that benefiting you?** The possibility of sharing objects between different browser tabs (copy and paste) and the possibility of transforming sections of the diagram into linked processes. ### 10. Blueworks Live Review **Rating:** 3.0/5.0 stars **Reviewed by:** Caitlin S. | Business Process Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about IBM Blueworks Live?** -The admin fleixiblity -The inexpensive license cost -The collaboration between different users -The BPMN format -Customizable metadata fields **What do you dislike about IBM Blueworks Live?** -Governance workflow limitations -Incapable of bulk uploading users -No way to view work history -Difficult to import Visio maps -Limit space creation at the highest level **What problems is IBM Blueworks Live solving and how is that benefiting you?** consistent process mapping tool that the whole organization can use while also being a repository for all of our process maps. providing common business terms and glossary for the whole organization ### 11. The tool is basic and gets the job done but lacks some nice to have collaboration features **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about IBM Blueworks Live?** It follows the standard BPMN language and has the ability to provide essential/critial details for a task that can be used as a training aid for new users. **What do you dislike about IBM Blueworks Live?** The lack of collaboration tools and the lack of ability to drill up/down multiple levels. **What problems is IBM Blueworks Live solving and how is that benefiting you?** It is a central respository for our Business processes and is used as a training/process communication tool for new users. ### 12. Blueworks Live is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about IBM Blueworks Live?** I thinks their process mapping is one of their awesome features. **What do you dislike about IBM Blueworks Live?** The learning curve and complexity with starting out. **What problems is IBM Blueworks Live solving and how is that benefiting you?** They are working on collaboration challenges. We struggled with collaboration on projects. **Official Response from Laurence May:** > Many thanks for your awesome review and feedback ! I'm thrilled you love our process mapping features. I completely understand your observations on both the learning curve and the collaboration features, we are working on modernising our collaboration capabilities this year to provide a more contemporary and easy experience when working with colleagues. In terms of learning curve, we are also looking at how we can build in the product onboarding capabilities that can help users learn all the features quickly and instinctively through ' how to's', tool tips and guided walks, best next steps etc. I'm looking forward to you experiencing some of these developments over 2025. Thanks again for taking the time to review IBM Blueworks Live. ### 13. Laser Focussed Process Modelling **Rating:** 4.0/5.0 stars **Reviewed by:** Simon L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about IBM Blueworks Live?** Simple tool that focuses on everyday process modelling and doesn't get bogged down in competing with other technologies, keeps the total cost of ownership down and allows the users to take a steady learning curve but also leverage more advanced functionalities if needed. As a standalone SaaS tool, that doesn't need any integration in your enterprise, but does offer secure API connectivity if you need it, it helps appease the controls and governance teams leveraging the infrastructure expertise that IBM provide. So simple to purchase and implement in the enviroment, just buy the licenses and go. We have rolled Blueworks to 100s of users who use the tool daily and are using it to help understand the process engine of our organisation. We very rarely need to contact the IBM after sales and support teams on the occasions we have had to the responses have been clear and timely. **What do you dislike about IBM Blueworks Live?** Blueworks Live has very limited interoperability with other BPMN supporting products in the marketplace, both putting things in or out. Limited ability to add metadata to the folder (space) heirarchy which means you need a separate tool or manually creating analytics of how processes intersect or are structured e.g. process owner for all processes at a given level. Bulk editing of attributes is also rather inefficient and requires a lot of manual hand holding. The product has recieved technical and functionality updates but really hasn't changedor expanded at all in 6+ years, so starting to look dated. There is a relatively active community of users and IBM experts, but the ideas don't ever seem to come to the roadmap in a reasonable lenght of time. **What problems is IBM Blueworks Live solving and how is that benefiting you?** Documenting 1000s of business processes using BPMN standard language and providing a single source of truth, allowing linking of related processes and analytics of documented meta data. Understanding the End to End business operations across our enterprise is enabled via Blueworks Live. **Official Response from Swpanil Agrawal:** > Simon, thank you for the detailed review on IBM Blueworks Live. We are glad that you have 100s of users who are able to leverage the capabilities of the product. Your review is very timely as we just had a release come out on March 30, 2024 that contains new APIs to help with your pain points. For example, we now have an API to update the activity details which will help you with the bulk editing of attributes across multiple activities and processes. Please see more information in our release announcement here: https://community.ibm.com/community/user/automation/blogs/drew-sens/2024/03/22/ibm-bwl-march-available-now. We are also looking at modernization options right now and would love to collect feedback on what you’d like to see improved. Our goal is to not just update the look and feel but also to enhance existing capabilities as a part of the modernization effort. Please feel free to submit your ideas and feedback on ideas.ibm.com as always. There is a renewed focus on making sure that the ideas submitted are included in the roadmap and all submissions are being looked into and prioritized for our upcoming releases. You’ll be happy to know that some of the ideas you have voted on are already being worked on for our Q2 release. Looking forward to hearing from you! ### 14. High quality process maps in one place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about IBM Blueworks Live?** Process modelling tool to BPMN standards and the ability to add meta data. The collaboration features are very good **What do you dislike about IBM Blueworks Live?** Not many organisations in UK use it so support network and client base is small **What problems is IBM Blueworks Live solving and how is that benefiting you?** Consistent quality process maps makes standardisation and presentation much easier ### 15. Great niche tool for planning **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about IBM Blueworks Live?** The tool is easy to learn and implement. I was able to pick up the tool and create documents quickly with no special training or background knowledge. Lends itself well to process design projects looking at high level processes and creating initial documentation. Customer Support was helpful when I ran into roadblocks and needed assistance. **What do you dislike about IBM Blueworks Live?** While it worked great for planning and that specific type of project, it was not ideal for existing processes. I wish it had worked better in reverse where I could take an existing documented process. We tried integrating with our process documentation AI tool for our documented processes and it caused rework and extra time to create the docs in Blueworks. Updates will be cumbersome. **What problems is IBM Blueworks Live solving and how is that benefiting you?** We used it to document proceses for sales and service teams. Having documented processes provides common language and understanding for multiple teams in diverse locations. **Official Response from Swpanil Agrawal:** > Hello! Thank you for your review and feedback on IBM Blueworks Live. We are glad that you found the tool easy to use and that it helped you with documenting and standardizing your processes. Your review is very timely as we just had a release come out on March 30, 2024 that contains new APIs to help with your pain points. For example, we now have an API to import Processes via BPMN which will help you with the bulk import of Processes. Please see more information in our release announcement here: https://community.ibm.com/community/user/automation/blogs/drew-sens/2024/03/22/ibm-bwl-march-available-now. We would love to collect feedback on what else you would like to see improved. Please feel free to submit your ideas and feedback on ideas.ibm.com. Looking forward to hearing from you! ### 16. An excellent tool for the Discovery and Definition of processes **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Ramón G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about IBM Blueworks Live?** It allows following the DiMoDAR (R) methodology, which consists of covering the stages of Discovery, Modeling, Document, Analysis, and Repository, enabling companies to follow an efficient and effective method for process definition that includes the 5 necessary stages of the methodology. **What do you dislike about IBM Blueworks Live?** The written font of the activities has always been too small, which sometimes makes reading difficult. **What problems is IBM Blueworks Live solving and how is that benefiting you?** Definition of the company's processes, communication of the company's operations, documentation of the company's processes (e.g., measurement indicators) ### 17. superior usability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2024 **What do you like best about IBM Blueworks Live?** -1 It is very easy to create business flows using in interactive manner -2 Methods for simplifying flowcharts are also available: subgroup, flow-line connection -3 Relevant documents for business are also attached, can be displayed in the format of WIKI. -4 In printing in PDF format, the Overview page can be inserted in the first page. **What do you dislike about IBM Blueworks Live?** The style, color, and size of the characters cannot be changed. **What problems is IBM Blueworks Live solving and how is that benefiting you?** -1 Previously, business flows were created using Excel or PowerPoint, which made it difficult to proceed due to the time required for new creations or modifications. This has been dramatically improved, leading to saving time and extend to more business flow creation. -2 It is possible to reference related documents or internal regulations, resulting in the business flow more practival in daily transitions. **Official Response from Swpanil Agrawal:** > Hello! We are glad that IBM Blueworks Live is helping you with your process transformation journey. Our goal is for users to be able to easily create business flows and sounds like you are taking full advantage of that. The documentation tab available in different areas of the product allow you to change the font style, color, and size of the text within it. We would love to collect feedback on what you’d like to see improved. Please feel free to submit your ideas and feedback on ideas.ibm.com. Looking forward to hearing from you! ### 18. Blue works for business processes **Rating:** 2.5/5.0 stars **Reviewed by:** Lukasz M. | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about IBM Blueworks Live?** Easy to colaborate while building business processes. **What do you dislike about IBM Blueworks Live?** It is not that intuitive and could be more modern in look and feel. **What problems is IBM Blueworks Live solving and how is that benefiting you?** Definition and documenting of business processes ### 19. friendly experience **Rating:** 4.0/5.0 stars **Reviewed by:** marìa gabriela q. | SAP Consultant MM, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about IBM Blueworks Live?** It is of great help in creating the pdds **What do you dislike about IBM Blueworks Live?** It has no index or possibility of including it **What problems is IBM Blueworks Live solving and how is that benefiting you?** Help in creating flowcharts and documenting PDDs ### 20. IBM Blueworks Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about IBM Blueworks Live?** IBM blue work live is a cloud base business process modeling **What do you dislike about IBM Blueworks Live?** Basic reporting features,It have more cost as compared to other product **What problems is IBM Blueworks Live solving and how is that benefiting you?** Process discovery and mapping **Official Response from Laurence May:** > Many thanks for your feedback! I am delighted that you have awarded IBM Blueworks Live 5 stars ! We're glad you like the fact we are cloud based tool. Also thank you for your thoughts on the Basic reporting features, I agree with you and this is something we are looking to improve in the future. However, If you have specific reporting you would like to see please raise it as an idea in our IBM idea portal --> https://www.ibm.com/support/pages/welcome-ibm-ideas-portal and we will review and respond to you. In terms of cost, its always difficult to compare solutions unless they have precisely the same features & capabilities, however we will always strive to improve our offerings to ensure we meet and exceed our customers expectations. ### 21. Would hate to try to design without it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about IBM Blueworks Live?** Blueworks is simply the easiest tool to show a great deal of complexity to multiple teams. It's intuitve, does exactly what is should and does it well. It helps us from process design all the way through training and support, in a fraction of the time, and with better results. **What do you dislike about IBM Blueworks Live?** We would like to have more than one start bubble. And we tend to add images to our flows so we run out of space. We'd rather pay more for filespace because that's easier to add to a budget than try to create more users since we are a small company. **What problems is IBM Blueworks Live solving and how is that benefiting you?** We are planning multiple large software programs that touch multiple teams, geographies and personel levels. We also have many new team members and limited tribal knowledge. Blueworks is letting us document As-IS processes in real time, and leverage that work to design new processes. We use the audit capabilities to ensure thoroughness. We use the problems tabs instead of a project issue list - this saves time because we aren't all scratching our head about what an issue in a spreadsheet was supposed to mean. We can see right in the flow where the question is relevant. We're sharing the systems with the architecture design teams, and using the experts to build resource plans. We're using experts to look for where we only have a single expert and need to train. And we can share high level processes with executive level participants and drill in to detailed questions using the documentation sections. Everyone understands the whole process and can visualize what's happening. It's just a more intutive, functional way to collaborate. ### 22. Have 3 years of experience in TCS **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about IBM Blueworks Live?** Impoeved efficiency and improved readability **What do you dislike about IBM Blueworks Live?** More costly as compared to others product present in market **What problems is IBM Blueworks Live solving and how is that benefiting you?** Discover and document business processes and decisions by using an easy-to-use interfac ### 23. Powerful and easy solution for process discovery and management **Rating:** 4.5/5.0 stars **Reviewed by:** jorge t. | Business process consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2024 **What do you like best about IBM Blueworks Live?** I like that it is an online solution that does not require to have a server or repository for process artifacts. **What do you dislike about IBM Blueworks Live?** I don´t like that sometimes it is difficult to format or modify process flows and the export options. PPT artifact could include more things. **What problems is IBM Blueworks Live solving and how is that benefiting you?** It helps me to document, analyze and show, to our internal/external customers, how we understand an specific business process and what are our options to improve them with other solutions. **Official Response from Swpanil Agrawal:** > Thank you for your review, Jorge. We are glad IBM Blueworks Live is helping you understand specific business processes and help you improve them. We would love to collect feedback on what you’d like to see improved. Please feel free to submit your ideas and feedback on ideas.ibm.com. Looking forward to hearing from you! ### 24. Where has this tool been all our corporate lives? **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about IBM Blueworks Live?** Starting with IBM Blueworks Live, Im really impressed by how intuitive the interface is, I especially love the mapping features!!! We feel the collaboration tools will be a huge game changer for our team, and we are hopeful! **What do you dislike about IBM Blueworks Live?** So far my only challenge has been the learning curve associated with some of its more advanced features. It is so large, its hard to grasp its full capabilities! **What problems is IBM Blueworks Live solving and how is that benefiting you?** We were drawn to IBM BWL due to how easily it allows us to visualize our plans all the way to execution. We can have a clear path built out in half the time, leaving additional time to work on things that matter – rather than basic tasks. **Official Response from Swpanil Agrawal:** > Hello! Thank you for your review. We are glad that IBM Blueworks Live is helping you with process mapping and with visualizing your processes. If you’d like to know more about the product and how to use it, you can click on the Help button on the upper-right corner inside Blueworks Live and it will point you to our documentation, product support, tutorials (including guided videos), training, and our user community where you can read and participate in discussions with other Blueworks Live users. ### 25. Process and business modelling for any scale **Rating:** 4.5/5.0 stars **Reviewed by:** Ted I. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about IBM Blueworks Live?** IBM Blueworks live doesnt try to be more than what it is. The best and most widely used structured process modelling platform for enterprise. **What do you dislike about IBM Blueworks Live?** A more modern user experience, and more control of the graphical layout would bring this product up to a 10 in my book **What problems is IBM Blueworks Live solving and how is that benefiting you?** Building referencial models for how the business operates; Making plans for change and as a common language for change options and impact **Official Response from Swpanil Agrawal:** > Hey Ted! Thank you for your positive review. We are glad IBM Blueworks Live is helping you in your process modelling journey and helping you with impact analysis. We are currently looking into modernization options especially with the graphical editor. We would love to collect feedback on what you’d like to see improved. Please feel free to submit your ideas and feedback on ideas.ibm.com. Looking forward to hearing from you! ### 26. Easy Modeling App **Rating:** 5.0/5.0 stars **Reviewed by:** Domingos Q. | Analista de sistema IBM, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2024 **What do you like best about IBM Blueworks Live?** The ease of modeling a process and its tools **What do you dislike about IBM Blueworks Live?** make snapchat of the modeling process I find sometimes complicated **What problems is IBM Blueworks Live solving and how is that benefiting you?** Blueworklive gives me many tools that make it easier for me to model my business processes. As long as I am familiar with the business, I can model it easily and convey the idea to clients with a presentation made in Blueworklive. ### 27. Easy to learn, simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about IBM Blueworks Live?** I personally found the tool to be very intuitive. Having come from using tools like Visio blueworks was very simple for me to pickup and run with. Training the rest of my team was super simple, with collaboration between team members being in real time making documentation a breeze. **What do you dislike about IBM Blueworks Live?** I feel that the exporting documentation is overly complex. There needs to be a way to share content produced on the platform for others to view without necessitating licenses or license fees. **What problems is IBM Blueworks Live solving and how is that benefiting you?** It saves time. We're a small team, working in a complex and global organisation. The ability to quickly capture and visualise processes and ways of working enhances our ability to collaborate in real time, and shortens the problem analysis phase. It's also much easier to communicate these challenges to senior decision makers in a visual form, rather than "death by powerpoint". **Official Response from Swpanil Agrawal:** > Hello! Thank you for your positive review of IBM Blueworks Live. We are glad that you find the tool intuitive and that you are able to use our collaboration features to help with problem analysis and visualize your processes. We have a fairly low-priced viewer license available today that can help your users view the processes. In addition to the viewer licenses, there are various export capabilities and APIs that you can use to share documentation and processes outside of Blueworks Live. These are documented here: https://www.ibm.com/docs/en/blueworks-live?topic=share-exporting-printing#export_print and here: https://www.ibm.com/docs/en/blueworks-live?topic=live-blueworks-api. Please feel free to reach out to our support team if you have any questions about this: https://www.ibm.com/mysupport/s/?language=en_US. We would love to collect feedback on what else you would like to see improved. Please feel free to submit your ideas and feedback on ideas.ibm.com. Looking forward to hearing from you! ### 28. A nice support tool for business process discovery **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about IBM Blueworks Live?** - Offered as a SaaS, so no concerns with installing and maintaining it on prem. - Very easy to invite collaborators. . Very easy to collaborate on the tool. - Synthesis of process documentation (e.g., as Word files) from the pieceneal information introduced in the various screens of Blueworks Live. **What do you dislike about IBM Blueworks Live?** - I really dislike that it does not support the Safari browser on Macintoshes. I use Safari for everything else, except Blueworks Live! **What problems is IBM Blueworks Live solving and how is that benefiting you?** Teaching master students how to do Process Discovery and showing them a tool that matches the theory. **Official Response from Swpanil Agrawal:** > Hello! Thank you for your positive review of IBM Blueworks Live. We are glad that the collaboration and documentation capabilities of the product are helping you and your students with Process Discovery. Thank you for the feedback on Safari support. This is something we have in our backlog and is being assessed. We would love to collect feedback on what else you would like to see improved. Please feel free to submit your ideas and feedback on ideas.ibm.com. Looking forward to hearing from you! ### 29. No reply on my emails. **Rating:** 1.5/5.0 stars **Reviewed by:** Tanzeel T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about IBM Blueworks Live?** IBM is an amazing platofrm for BPM.Good . **What do you dislike about IBM Blueworks Live?** Inorder to get into more detail on process understanding , it would be better if we have an option to change the color of directional arrows. This will help to map or plot a process in more dimensions. **What problems is IBM Blueworks Live solving and how is that benefiting you?** All the areas are covered. **Official Response from Swpanil Agrawal:** > Thank you for the kind words and the feedback, Tanzeel. We are glad IBM Blueworks Live is helping you with your BPM needs. Today, we support colors in different elements of the Process flow and have a color legend that can further help add dimensions to your process. Here is a helpful link along with a YouTube video with further guidance on making your diagrams more effective: https://www.ibm.com/docs/en/blueworks-live?topic=process-making-your-diagrams-more-effective We are also sorry to hear that there are no reply to your emails. We currently don’t have a support email that is setup for receiving emails which is why you may not have seen any replies. However, our support team is available 24/7 via the support portal and can assist with any questions you may have about the product. Please open the ticket using the support portal at https://www.ibm.com/mysupport/s/?language=en_US. ### 30. is a good tool and information in courses are structured and easy to follow **Rating:** 5.0/5.0 stars **Reviewed by:** Ramiro S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2024 **What do you like best about IBM Blueworks Live?** easy to work colaborive and easy to export to difentes formats **What do you dislike about IBM Blueworks Live?** Sometimes in flowcharts is difficult put the box in the liked part **What problems is IBM Blueworks Live solving and how is that benefiting you?** the problem to show my customer process in a simple flowchart easy to walk and undestand ### 31. IBM Blueworks **Rating:** 4.0/5.0 stars **Reviewed by:** Bhumika C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2024 **What do you like best about IBM Blueworks Live?** Its is good for storing attributes and creating soaces in Blueworks is easy **What do you dislike about IBM Blueworks Live?** Export of process level by level is wuite not possible and creating reports option is also npt easy in Blueworks **What problems is IBM Blueworks Live solving and how is that benefiting you?** Process creation is easy ### 32. HUGE Timesaver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about IBM Blueworks Live?** Very easy to use. Organized. It moves things quickly as you need. If you've ever used Lucid, this is 100x better and saves more time. **What do you dislike about IBM Blueworks Live?** I haven't come across any issues yet, but I'll update my review if I do. **What problems is IBM Blueworks Live solving and how is that benefiting you?** Assisting to re-write some of our current processes. Process mapping. **Official Response from Swpanil Agrawal:** > Hello! Thank you for your glowing review. We are glad you like IBM Blueworks Live and that it is helping with your process mapping journey. Please feel free to reach out to us if you have any questions and we’d be glad to help and assist in any way we can. ### 33. Best BPMN2.0 tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ana M. | Head of Quality, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about IBM Blueworks Live?** The simple way of working but with features for complex requirements. Rarely down and robust. **What do you dislike about IBM Blueworks Live?** Some mass actions could be useful like selecting multiple activities and assing activity types, instead of one by one. **What problems is IBM Blueworks Live solving and how is that benefiting you?** Process designs **Official Response from Swpanil Agrawal:** > Hey Ana! Thank you for such an amazing review of IBM Blueworks Live. We are glad you think it is the BPMN 2.0 too (we think so too!). Mass actions on multiple activities is something that is a part of our backlog and is currently being assessed. We have an ideas portal available on ideas.ibm.com where you can vote on existing ideas and submit new ideas. We would love to collect feedback on what else you would like to see improved. Please feel free to submit your ideas and feedback on the ideas portal. Looking forward to hearing from you! ### 34. It is a great tool for Process documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2024 **What do you like best about IBM Blueworks Live?** The easy way to create and document business process. **What do you dislike about IBM Blueworks Live?** Sometimes to create new process activities and flow routes you need to create item that you are going to delete later. You spend a lot of time trying to fix the lines so the process looks good. **What problems is IBM Blueworks Live solving and how is that benefiting you?** Communication about the business process between the development team and the business unit. ### 35. Excellent and simple and ALMOST aligned with Shingo-Style Process Mapping. **Rating:** 5.0/5.0 stars **Reviewed by:** Wade H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about IBM Blueworks Live?** Short YouTube training. A delineation of Flow versus Work. **What do you dislike about IBM Blueworks Live?** I can't color code Milestones to align with Shingo-Style Mapping methods for PITS, Process/Inspection/Transportation/Storage. Although I can identify people/machines in process, but I can't count or create a matrix of Handoffs between personnel and machines, etc. **What problems is IBM Blueworks Live solving and how is that benefiting you?** Helping customers see Flow versus Work, Proportions of Process Steps versus Inspection/Transportation/Storage, Process Lead Times, Handoffs, etc. **Official Response from Swpanil Agrawal:** > Hey Wade! Thank you for a glowing review of IBM Blueworks Live. We are glad you enjoyed the YouTube training. If you’d like to know more, you can click on the Help button on the upper-right corner inside Blueworks Live and it will point you to our documentation, product support, tutorials (including guided videos), training, and our user community where you can read and participate in discussions with other Blueworks Live users. Today, we support colors in different elements of the Process flow and have a color legend that can further help add dimensions to your process. Here is a helpful link along with a YouTube video with further guidance on making your diagrams more effective: https://www.ibm.com/docs/en/blueworks-live?topic=process-making-your-diagrams-more-effective. This does not include colur coding milestones but you can add a color to all activities within the same milestone. We would love to collect feedback on what else you would like to see improved. Please feel free to submit your ideas and feedback on ideas.ibm.com. Looking forward to hearing from you! ### 36. Evaluating Blueworks Live **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos B. | Programador web, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about IBM Blueworks Live?** Ease of integration with BAW and compatibility of the flow when exporting for final modeling. **What do you dislike about IBM Blueworks Live?** Difficulty in Managing resources in flow modeling. **What problems is IBM Blueworks Live solving and how is that benefiting you?** Create a new workflow for opening an account at a local bank. ### 37. I have used it for 15+ years. I can’t imagine working without it. **Rating:** 4.0/5.0 stars **Reviewed by:** Kunal S. | VP, Enterprise Architecture, Operations Tech, Engineering, & Shared Platforms, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2024 **What do you like best about IBM Blueworks Live?** playback, analyze, auto sync of the different perspectives of the models, process hierarchy, library, glossary **What do you dislike about IBM Blueworks Live?** unable to conduct simulations for as-is vs. to-be states and help create business value case quantitative analysis for cost and efficiencies **What problems is IBM Blueworks Live solving and how is that benefiting you?** process modeling and analysis ### 38. Business Process Mapping Got Smooth with IBM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about IBM Blueworks Live?** Collaborative and helpful environment Brings a lot of clarity Standardized and methodical approach to documenting the processes **What do you dislike about IBM Blueworks Live?** It is a little difficult to operate at first, but when you get hold of it, it's great to use. **What problems is IBM Blueworks Live solving and how is that benefiting you?** standardizing the process management **Official Response from Swpanil Agrawal:** > Hello! Thank you for your positive review. We are glad IBM Blueworks Live is helping you gain further clarity and standardize your processes. If you’d like to know more about the product and how to use it, you can click on the Help button on the upper-right corner inside Blueworks Live and it will point you to our documentation, product support, tutorials (including guided videos), training, and our user community where you can read and participate in discussions with other Blueworks Live users. ### 39. Blueworks review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about IBM Blueworks Live?** I like that it is a live document in a central place. **What do you dislike about IBM Blueworks Live?** Sometimes it is too technical and it takes me too long to find what I am looking for **What problems is IBM Blueworks Live solving and how is that benefiting you?** Central place to store business processes is helpful. **Official Response from Swpanil Agrawal:** > Hello! Thank you for your review of IBM Blueworks Live. We are glad that the product is able to help you centralize your processes. If you’d like to learn more about the product, you can click on the Help button on the upper-right corner inside Blueworks Live and it will point you to our documentation, product support, tutorials (including guided videos), training, and our user community where you can read and participate in discussions with other Blueworks Live users: https://www.ibm.biz/BWLCommunityDiscussions ### 40. Great **Rating:** 4.0/5.0 stars **Reviewed by:** Ciprian A. | Manager, IT, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about IBM Blueworks Live?** The ability to process map our different processes **What do you dislike about IBM Blueworks Live?** Still explorings its capability and features **What problems is IBM Blueworks Live solving and how is that benefiting you?** How different systems, departments and processes tie in together. **Official Response from Swpanil Agrawal:** > Hi Ciprian! Thank you for your review. We are glad that IBM Blueworks Live is helping you with your process transformation journey. Our goal is for users to be able to easily create and document processes and sounds like you are already on your way of taking full advantage of the capabilities. If you’d like to know more, you can click on the Help button on the upper-right corner inside Blueworks Live and it will point you to our documentation, product support, tutorials (including guided videos), training, and our user community where you can read and participate in discussions with other Blueworks Live users. ### 41. Great tool to support Business Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about IBM Blueworks Live?** I like the way work is kept separate yet easy to share with team members. **What do you dislike about IBM Blueworks Live?** The License Price per seat. Is there anything that can be done to get a better price ? **What problems is IBM Blueworks Live solving and how is that benefiting you?** It provides a very structured way to gain insight into a business process. This accelerates the case requirements and facilitates solutions during problem solving or development or implementation. **Official Response from Swpanil Agrawal:** > Hello! Thank you for your positive review for IBM Blueworks Live. We are glad it is helping you structure, gain insights, and facilitate solutions into your business processes. For a discussion on pricing and possible solutions, please feel free to use the Contact Us button on our pricing page here: https://www.ibm.com/products/blueworkslive/pricing. This will help you get in touch with our sales team that can assist you further. Looking forward to hearing from you! ### 42. Makes Process mapping easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2024 **What do you like best about IBM Blueworks Live?** Easy to collaborate on process mapping and to publish to the whole working group **What do you dislike about IBM Blueworks Live?** There can be too many options for information. When filling in key points I shouldn't need to scroll past 10 entries if I don't need them. **What problems is IBM Blueworks Live solving and how is that benefiting you?** Collaboration thought the working group and whole organisation ### 43. IBM Blueworks live review by Quality Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Babu S. | Senior Consultant, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about IBM Blueworks Live?** IBM blue works live I have been using this for over few years over a few years now as an alternative for MS Visio. IBM blue works have a better user interface compared to MS Visio. It helped me to sketch the process map along with the process documents. IT also helped me to create a live document that allowed other users to edit the process flow. This also has inbuilt features to train yourself on the various options that is available in IBM live. The tool also has a very good user interface to make sure the user is able to navigate across the application swiftly. **What do you dislike about IBM Blueworks Live?** IBM blue works live has a lot of advantages. However, there are a few disadvantages 1. Lack of documentation 2. The symbols are confusing a bit at times 3. The edited flow doesn't reflect the changes **Recommendations to others considering IBM Blueworks Live:** User Community has to be checked before buying this product **What problems is IBM Blueworks Live solving and how is that benefiting you?** Business process modeling Process Map Creation Automate Process features User-Friendly Features Allocates the responsibility to other team members and we can review an entire process at one go Cross-functional review can be created at ease ### 44. IBM Blueworks - Tool for Process Analyst **Rating:** 3.5/5.0 stars **Reviewed by:** Muzammil A. | Software Engineer - Integration Frameworks, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2020 **What do you like best about IBM Blueworks Live?** IBM Blueworks Live is the best choice for Business Process Analyst to rapidly develop business process prototypes to help understand businesses about the technical implementation of complex business processes and their modeling. It helps organization to discover and document business processes in a collaborative manner. Business analyst can draft solutions based upon business requirements with document management enabled. **What do you dislike about IBM Blueworks Live?** One of the limitation of IBM Blueworks Live is its lack of integration with specific systems, it needs to be improved and the lack of documentation for BPMN. Currently Blueworks offer BPMN model execution for processing, it needs to add these modules to become a complete tool for modeling complex processes. It is missing a structured rule management, it needs to enable enhanced decisions to be able to make more complex decision as blueworks live is more process focused at the moment. **What problems is IBM Blueworks Live solving and how is that benefiting you?** I used it to model a financial process application, managing the expenditures of a financial organization. IBM Blueworks live helped me to clearly develop and help understand business by modeling process on cloud covering all the requirements of business for their particular use case. modeling, documentation, decision making and collaboration are the key benefits of this tool. ### 45. Blueworks for Process Flowchart **Rating:** 4.0/5.0 stars **Reviewed by:** Thi H. | Project Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2020 **What do you like best about IBM Blueworks Live?** I like the simple feature of "Add Milestones" and "Add Swimlane" feature. **What do you dislike about IBM Blueworks Live?** Shortcuts cannot be used, for example, "Cmd + Z" for Undo. **Recommendations to others considering IBM Blueworks Live:** Template Library is very useful. Make use of it, so that you don't need to start from the scratch. **What problems is IBM Blueworks Live solving and how is that benefiting you?** We use Blueworks to create process flowchart for our projects. It is simple, straight forward and easy to use. ### 46. Best flowcharting & requirements gathering tool **Rating:** 5.0/5.0 stars **Reviewed by:** austin a. | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2020 **What do you like best about IBM Blueworks Live?** All features needed, easy to use, collaborative, fast, & comprehensive **What do you dislike about IBM Blueworks Live?** Not enough companies know of or use this tool **What problems is IBM Blueworks Live solving and how is that benefiting you?** building strong flowcharts with active collaboration from all stakeholders in process ### 47. Most useful and good tool to document processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2020 **What do you like best about IBM Blueworks Live?** It is cloud based , user friendly , process diagram feature is the most useful with all documentation option and multiple users can contribute & review. **What do you dislike about IBM Blueworks Live?** connectors should be either imported or customized by us. **What problems is IBM Blueworks Live solving and how is that benefiting you?** I use to documents all the process which we automate. ### 48. BPM is better than Vizio **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen C. | Business Solution Architect, Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about IBM Blueworks Live?** BlueworksLive makes it easy to add meta data to process blocks. That data can automatically create swim lanes and connected flows. It also has smart arrows that promotes documenting different interaction types between processes. **What do you dislike about IBM Blueworks Live?** I have problems remembering all the different functions to use and the structure but I'm learning. If you are used to visio or powerpoint, you need to learn a new way to think about documenting process flows **Recommendations to others considering IBM Blueworks Live:** Get a good Partner for implementation **What problems is IBM Blueworks Live solving and how is that benefiting you?** Documenting all the operations process. Showing the differences between as-is and to-be flows ### 49. One of the best BPM tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2019 **What do you like best about IBM Blueworks Live?** Ease of use, multiple options to map processes and good customer service **What do you dislike about IBM Blueworks Live?** Cant think of any! one of the best BPM tools i ever used **Recommendations to others considering IBM Blueworks Live:** Very effective in process mapping and easy to learn **What problems is IBM Blueworks Live solving and how is that benefiting you?** Easy and efficient tool for mapping processes and collaborating with different teams by sharing maps. It helps in understanding the process and also in improving the business processes ### 50. Blueworks Live for process documeting **Rating:** 5.0/5.0 stars **Reviewed by:** Richard L. | Business Analysis Consultant via New Resources Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2019 **What do you like best about IBM Blueworks Live?** The ability to create integrated process map and SIPOC documents. Blueworks can capture all sipoc details behind each individual task. You can also capture time-motion information to to time individual task and entire processes. **What do you dislike about IBM Blueworks Live?** Blueworks isn't as flexible in moving tasks and connecting lines around like you can easily do in Visio. **Recommendations to others considering IBM Blueworks Live:** This is great for step by step process flows. Not recommended for things like context diagrams or user diagrams. **What problems is IBM Blueworks Live solving and how is that benefiting you?** Documenting current and future state processes. Analyzing bottlenecks. Creating training materials. ## IBM Blueworks Live Discussions - [What is IBM BlueworksLive used for?](https://www.g2.com/discussions/what-is-ibm-blueworkslive-used-for) - [View IBM Blueworks Live pricing details and edition comparison](https://www.g2.com/products/ibm-blueworks-live/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A09%3A03+-0500&secure%5Bsession_id%5D=f155e8ad-80da-4373-b229-ff21a7368102&secure%5Btoken%5D=7c3a9fdd32fb2fd668630c001b64d18bb1010f650b2a7ac523f6986d8e55a6ad&format=llm_user) ## IBM Blueworks Live Features **Logistics** - Integration - Analytics - Export - Upload - Employee Directory **Process Management** - Process Overview - Process Analysis - Real-Time Process Monitoring - Unstructured Processes - API Connection - Intelligence - Document Approval **Editing & Design** - Drag-and-Drop - Update - Customize - Details - Restructure **Customization** - Document Generation - Process Design - Process Repository - No-Code App Development - Low-Code App Development **Agentic AI - Org Chart** - Cross-system Integration - Proactive Assistance **Collaboration** - Permissions for Sharing - Data Unification - Accessibility - Process Routing **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Process Development** - Process Routing ## Top IBM Blueworks Live Alternatives - [Visio](https://www.g2.com/products/visio/reviews) - 4.2/5.0 (663 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews) - [Appian](https://www.g2.com/products/appian/reviews) - 4.5/5.0 (420 reviews)