I rely on Hudu as the main knowledge base repository for all our client's information and our internal processes and procedures documentation. I appreciate its excellent password sharing feature, which is easy to use, very secure, and configurable with additional security settings like onetime use and expirations. I like how all its features work well, and I'm impressed with the amount and frequency of good updates, features, and fixes in their release cycles. The related items feature is great for creating a web of clickable links that allow me to easily navigate between related information with single clicks. I find it dependable, as we use it all day and rarely encounter issues. Its integration with our RMM/PSA tool, SyncroMSP, works well too. Setup was pretty easy for us with the ability to import spreadsheets, which facilitated moving existing client information and our internal knowledge base over. And switching from ITglue to Hudu made us happy right from the start.

There is really not much that comes to mind. It is solid and just does what we need it to do.

I use Hudu as a single source of truth for client assets and internal documentation, and its password sharing is easy and secure. The related items feature helps us navigate effortlessly, enhancing our knowledge management.

Hudu’s stability and speed are exceptional. The platform responds instantly, no matter how much data we push into it, and its architecture feels purpose-built for MSP scale. The integration engine is industry-leading. We can pull data from Microsoft 365, Liongard, our RMM, and custom sources, then stack everything inside consolidated asset types that make sense for our workflow. Hudu gives us complete control over how documentation flows into the system, which is a dramatic upgrade from the rigid, cluttered structure we had in IT Glue. The API and automation capabilities are first-class, and the PowerShell module makes everything even easier. Combined with a clean UI, customizable branding, and a well-designed client portal, the platform strikes the perfect balance of power and simplicity.

Honestly, nothing significant. If anything, we find ourselves wanting even more modules to automate, because everything that exists works so well. The platform is growing quickly, so the things we would normally list as feature requests are already on their roadmap. They move fast and deliver consistently.

Hudu is solving documentation sprawl, inconsistent data, and time wasted updating multiple systems. By consolidating assets and stacking integration data, our engineers now have a single version of truth for each device, tenant, or system. Everything is synced, everything is searchable, and everything is fast. The platform improves customer visibility, strengthens our internal processes, and gives us confidence that our documentation reflects the real world at all times. It’s also eliminated friction during onboarding and migration work, since writing documentation is no longer a bottleneck.

I appreciate the fact that this organization continually adds new features. They integrate into our CRM platform and allow us to collaborate and store documents in a secure location. Also onboarding and off boarding clients is made easy with this product.

Not much things keep getting better. We have no complaints

We have been using Hudu for more than a few years for now and have loved the product. It easily integrates into our CRM/RMM and gives us the option to update our documentation. We love this product!

Affordable documentation software with various integrations (such as NinjaOne, Microsoft 365, and Cloudflare). It also receives regular updates and is very clear and easy to use!

A technician license is needed if you want to let a client update some own documentation.

Gives me a single view over multiple products and makes it easier to manage.

Best benefit is having all client information on one Paine of glass, no more searching through un-secure spreadsheets.

No Edge extension, there is one for Chrome but not Edge, at least the last time i checked.

Hudu has centralized and secured out client's documentation. Technicians are more productive and can respond to client request in a more efficient manner.

Hudu brings all our IT documentation, passwords, SOPs, configs into one clean, organized hub. It’s fast, searchable, and easy to use, which means my team isn’t wasting time hunting for info. The permission controls, versioning, and structure make it perfect for maintaining security and consistency across our MSP.

There’s no native integration (yet) with ConnectWise ASIO RMM, which means we can’t automatically sync assets, device details, or site data into Hudu. We’re stuck doing manual updates or building custom workarounds, extra friction for an MSP that lives on current data. I’d love to see a supported, bi-directional integration.

Hudu eliminates the problems of managing documentation across multiple tools. It gives us one secure, structured place for SOPs, credentials, client info, and internal processes

-Ease of use

-Intergration ease

-Intuitive

-Flexibility and scalability

Would benefit from more integration with more tools.

Centralized business documentation management

I like Hudu for its ease of use and ease of setup, which makes it simple for our team to get started quickly and efficiently. The great dev team behind Hudu really adds to the experience, fostering engagement among our technicians, especially in terms of documentation. These aspects make Hudu extremely valuable to me.

I think it would be cool to have 'copy' links for URLs in passwords. Also, maybe integrating with Ninja for password copying would be awesome.

I use Hudu for password and asset management, solving secure password storage and organization.

Instead of having a messy file library for customer documentation, Hudu is a great product that allows us to bring content, knowledge bases and processes into the one spot.

The user interface could do with a bit more love to make it look fresh

When a customer calls our MSP, Hudu is our directory where it allows a technician to be able to support very quickly and have information at their fingertips. This tool allows us to provide better customer service to our customers and get our tickets finished quicker.

Hudu's reasonably priced, and constantly innovating. Significantly better than its peers in the industry.

There's a few features that I would consider base-line that are missing. That said, the platform is constantly adding new features and responding to community feedback. I have no doubt that in a couple of years, all my gripes will be addressed.

Having clear documentation, that's relationally linked has been a game changer. Being able to edit KBA's at the HTML source level has allowed me to create documents very quickly with creative use of LLM Agents.