Many tools within one environment for documentation and information management including password manager.

The cost per user license seems to be the most difficulty for my team.

Password Management, Granular access to documentation for certain staff based on custom defined roles and groups.

I appreciate the versatility and useability of Hudu. I was able to import all of our previous data with no issues. You can create a parent company, and have child companies underneath it. The ability to create custom assets with whatever fields you want is great. I love the fact that there's a built in temporary share function where I can send credentials out and decide when the link expires. Customer support has always been helpful with whatever issues come up. I use it daily. I have integrated with our RMM to pull over assets, and it was very easy. The price is great, with no minimum users.

While there's a function to have "view only" portal members, each portal member can only be allowed to view one company. This causes difficulty in that if you needed a user to be able to view more than one company they would have to have separate logins. From my understanding this is a requested feature that may be resolved in the future.

Secure Documentation. Password Management and Sharing. Asset Management.

The ease of use and the information that can be stored.

I feel like the interface still looks kind of old.

I like I can export the information and pass it on if needed.

One of the most useful features is the ability to archive information: devices, passwords, and people. It provides a rich history for my clients to retrieve information from past users and devices, without cluttering up the current information. I found that many new users delete or edit the information stored, as that is what they are used to doing. But we don't have to do that in Hudu. Create the person and link everything to them. Archiving singular data points is powerful.

The iPhone app is not as useful as the webpage interface. The first change I would implement would be making the password field visible in the app.

Hud gives our team a perfect location to store and access client information and processes. We provide technical onboarding, and each client or department has a unique environment and set of tools. Hudu allows us to document that and provides a place to note the deployment dates, changes, and history. We update the processes in the knowledge base for each client, providing overall how-to-do steps for various processes.

Hudu offers an intuitive and centralized platform tailored for managed service providers (MSPs) to organize, standardize, and secure critical client documentation. I particularly appreciate its seamless integration with tools like IT Glue, Active Directory, and Autotask, which allows for automated syncing and reduced manual entry. The password vault, flexible asset layouts, and global search capabilities make knowledge retrieval quick and efficient. The documentation portal is customizable, user-friendly, and ideal for internal teams and client-facing documentation. Regular updates and responsive support make it a dependable long-term solution.

While Hudu has significantly matured, there are areas that could benefit from refinement. The mobile app experience is limited in terms of functionality and performance. Integration depth with some third-party PSA/RMM tools is still evolving. Role-based access controls could use more granularity for enterprise-level deployments. Additionally, the learning curve for advanced templating and custom scripting may require some initial ramp-up time for new users without prior documentation platform experience.

Hudu centralizes and standardizes our IT documentation, significantly improving operational efficiency, especially for onboarding/offboarding clients and employees. Before implementing Hudu, documentation was scattered across various platforms, leading to inconsistencies and wasted time. With Hudu, we now have a single source of truth for network diagrams, credentials, SOPs, and asset management. The platform helps enforce documentation best practices, ensures compliance with internal and external audits, and reduces our mean time to resolution (MTTR) by enabling faster knowledge access. This has directly improved team productivity, client satisfaction, and overall documentation quality.

I like the easy operation of Hudu, it is adaptable to our needs, affordable, easy to understand, and dynamic in development. We can customize the assets and methods so that they fit perfectly for us and our customers. The mobile app allows quick access on-site with the customer, and Hudu has connections to most of the systems we use, such as NinjaOne, CIPP, and Unifi. The initial setup was also very simple and only took 15 minutes.

Hudu fits perfectly

Hudu solves customer documentation, password management, and provides a quick overview for our dispatch and technicians.

Product and support teams are responsive, the product does not stop evolving, and it receives regular (every quarter) updates.

Nothing specifically, they are the best vendor.

Convininent way to capture and access internal KB articles

I like the integrations it supports. I also like the ability to self host.

I dislike how some features seem to be on the list for development for a long time.

Its allowing us to quickly search all documentation.

I really think the Magic Dash is phenomenal and can't do without it! It allows you to map information pulled from API requests into visible data, which I find very useful. The easy access to 365 is a great feature, along with the custom field information that is mapped to simple color-coordinated tiles for quick glance information. This setup is super helpful for account management and billing tracking. I also appreciate that setting up Hudu initially took no time at all, thanks to the various online video resources and community guides. Switching from ITBoost to Hudu was a great decision because it provided us with all the features and integrations we needed.

I wish the Magic Dash was configurable outside of Powershell to make it easier to make visible changes before committing to publishing. The ability to integrate the Unifi UI API to allow Site Manager sites to be mappable to tenants instead of a single on-prem only.

I use Hudu for automatic mapping from my PSA, network documentation, and easy access to Office 365 details. The Magic Dash configures to map API data, making it super helpful for account management and billing tracking.

I like using Hudu for client information, including notes, passwords, and configurations. It makes my life easier by centralizing all my client data in one place. I really appreciate the ease of access and the ability to share with team members, which was a hassle before when everything was scattered and required multiple logins. The initial setup was very easy, and our assistant was able to input everything. I also feel confident recommending Hudu to others.

I guess it would be nice if it could integrate with RepairShopr.

I use Hudu to centralize all my client data in one place, making my life easier. It provides ease of access to notes, passwords, and configurations, while allowing me to easily share information with team members. Before, data was scattered and hard to access.