The platform is easy to use and offers an unlimited range of documentation variables. It also serves as a more secure replacement for browser-saved passwords. Additionally, the browser plugin is very useful and even allows for screen captures. The fact that it integrates with DUO MFA to ensure safe, secure logins.

The process area needs a little work. It's kind of clunky to setup.

Before we began using this software, there was no IT documentation at all. Now, I find myself working with it throughout the entire day.

I use Hudu for technical documentation, processes, domains, and app information. What I like most about Hudu is that it's easy to navigate, and it's easy to create documents and link them together. I generally find the platform to be useful with regular updates. It's integrated into our ticketing system and we have linked the Knowledge base into Microsoft Copilot, so we can query information in natural language. Hudu has more features and is easier to use compared to IT Glue.

Importing our documentation from IT Glue was not great and could have been better. I don't think there was a native migration tool.

I use Hudu for technical documentation management. It's easy to navigate and create documents, linking them efficiently. It's integrated with our ticketing system and Microsoft Copilot, making access seamless.

I really like Hudu's integration with other apps, which helps make our data integrate and stay consistent across our stack. I find it great that Hudu offers similar features to competitors but at a cheaper price. Also, the initial setup was super easy; it was almost ready out of the box.

I would like the ability to have more file types for uploads in the knowledge base.

I use Hudu for documenting complex client setups and it keeps our team up to date on client information. It integrates well with other apps, ensuring our data is consistent across our stack.

I really like Hudu's password generator; it's very helpful for generating passwords when needed. It puts everything in one place with a very easy-to-use interface. I love that there's an on-premise version which allows us to save all of our infrastructure info on our hardware inside our network securely without outside internet connection. The simplicity and ease of use are fantastic. Unlike other software, we've had zero issues with Hudu in the ~2 years we've been using it; we haven't even needed to restart the Linux server it's running on. The search function is great, letting me use the documentation vault like Windows with the search bar. I also like how customizable it is, being able to add custom fields in assets or custom folders to sort things has been helpful. Additionally, the initial setup was very easy.

I'm not really sure how to answer that as we haven't updated our Hudu instance since install. I'm sure there have been a ton of improvements in the last 2 years that I simply don't see because we haven't updated. Which I guess would be one thing is a "updating Hudu on Linux for dummies" document would be incredibly useful. We installed Hudu on a Linux VM for stability (and because that's what was recommended) but none of us here are very well-versed or comfortable with Linux CLI and so we just...haven't updated it.

I use Hudu for documentation and password management. It centralizes everything easily and securely with an on-prem version, ensuring my infrastructure info is safely stored internally. Hudu's simplicity, search functionality, and customization options make it incredibly user-friendly and efficient for organizing information.

Basic Function. Ease to add documents and management of them.

Wish it had integration with NinjaOne RMM

A centralized place to store IT Documents

I use Hudu as a replacement for IT Boost for our internal documentation as an MSP. It helps us keep an easily maintainable knowledgebase solution, and has fantastic features that make life easier for an MSP. I really like the new process runs feature, which is a game changer. The existing integrations are great, and we integrate it with all of our other MSP tools like Unifi, Meraki, and Connectwise. I found the initial setup of Hudu extremely easy.

The existing integrations are great, but can be a little complicated to set up. I would like to see a lot more integrations added too.

I use Hudu for an easily maintainable knowledgebase solution with fantastic features, making life easier for an MSP.

The service is solid. It offers great flexibility and works well. It integrates with lots of different services.

If I had to give some constructive criticism, maybe the webpage layout could be revamped to be a little more user friendly (maybe more tile-like for ease of navigation).

Hudu helps with documentation (and sharing the documentation) for us (we are an MSP).

The amount of details that can be documented in Hudu are incredible. You can customize fields, forms, and tables to fit your needs.

Sorting by numbers, specifically IP addresses, doesn't always go as planned. 10 comes before 2 for example

We lacked a central repository for all of our servers and network equipment. We are now able to keep track of configurations and do change logs for each device.

The platform is very comparable to the likes of IT Glue, which I've used previously, and yet the pricing model avoids long and pricing contracts, is competitive, and the support team are response to issues.

Overall, I like the platform very much, there are some minor improvements that could be carried out, primarily around the use of dropdowns and primary fields. For example, when creating a new record under a flexible asset, the first field is awkward, you can select from a drop down but after save the drop-down doesn't reappear which is frustrating.

It also has integration with UniFi, but doesn't seem to work with cloud controllers, which is quite a disappointment. We have on-prem controllers that we can sync to the cloud, but this doesn't seem to work sadly.

Another improvement would be a better alert system with more customised workflows, i.e. trigger for XYZ, unless X.

Overall though, these things are minor, and I like the platform.

We needed somewhere central to document our IT setup, but having previously used IT Glue, we wanted something with relationships mapping but without the hefty 3 year contracts, this is exactly what Hudu has provided us.

Easy to use and navigate. Search function makes documentation easy to find

We are a single Enterprise customer rather than MSP and having a way to display records without having to go into Customers then companies name would be better for us

Single source of truth for all assets and documentation