Affordable documentation software with various integrations (such as NinjaOne, Microsoft 365, and Cloudflare). It also receives regular updates and is very clear and easy to use!

A technician license is needed if you want to let a client update some own documentation.

Gives me a single view over multiple products and makes it easier to manage.

Best benefit is having all client information on one Paine of glass, no more searching through un-secure spreadsheets.

No Edge extension, there is one for Chrome but not Edge, at least the last time i checked.

Hudu has centralized and secured out client's documentation. Technicians are more productive and can respond to client request in a more efficient manner.

Hudu brings all our IT documentation, passwords, SOPs, configs into one clean, organized hub. It’s fast, searchable, and easy to use, which means my team isn’t wasting time hunting for info. The permission controls, versioning, and structure make it perfect for maintaining security and consistency across our MSP.

There’s no native integration (yet) with ConnectWise ASIO RMM, which means we can’t automatically sync assets, device details, or site data into Hudu. We’re stuck doing manual updates or building custom workarounds, extra friction for an MSP that lives on current data. I’d love to see a supported, bi-directional integration.

Hudu eliminates the problems of managing documentation across multiple tools. It gives us one secure, structured place for SOPs, credentials, client info, and internal processes

-Ease of use

-Intergration ease

-Intuitive

-Flexibility and scalability

Would benefit from more integration with more tools.

Centralized business documentation management

The look and feel of it is amazing. So easy to document everything in our environement. Lots of customization, and always great to see constant work being done on the product.

Product is still pretty young, dev team is doing great work at releasing new features.

password management and sharing, standardization with SOPs and documents, secure pasword generation for new users (instead of using some template password)

Instead of having a messy file library for customer documentation, Hudu is a great product that allows us to bring content, knowledge bases and processes into the one spot.

The user interface could do with a bit more love to make it look fresh

When a customer calls our MSP, Hudu is our directory where it allows a technician to be able to support very quickly and have information at their fingertips. This tool allows us to provide better customer service to our customers and get our tickets finished quicker.

Hudu's reasonably priced, and constantly innovating. Significantly better than its peers in the industry.

There's a few features that I would consider base-line that are missing. That said, the platform is constantly adding new features and responding to community feedback. I have no doubt that in a couple of years, all my gripes will be addressed.

Having clear documentation, that's relationally linked has been a game changer. Being able to edit KBA's at the HTML source level has allowed me to create documents very quickly with creative use of LLM Agents.

Lightweight, flexible, responsive product with a development team that releases new features/fixes at a steady pace. We were nervous about switching documentation platforms, but our team instantly adapted to using it and never missed a beat. New hires are able to find the information they need with minimal training.

Permissions/group management could use a little maturing, but it works fine for our needs.

Managing all documentation across MSP clients.

We were looking to consolidate several projects into a centralized IT management tool. Hudu is perfect. We use it for our passwords, documentation, and inventory. It's very customizable and flexible for our uses. Our team uses it every day. We've self-hosted it, and it's extremely easy to set up and start configuring. Any time we've needed support, they've gotten back to us the same day.

It could use more integrations. The few they have are useful, but most don't apply to our organization. Hudu seems to be structured for MSPs, but I would like a way to structure it for one company instead.

We now have one platform that the entire IT team can access to view everything we need to do our jobs. Hudu makes it easier to share documentation and passwords.

Its very fast, the search is good too. We have it integrated into a few systems so it automatically gets fed information.

Nothing really, it does what it says on the tin.

It keeps all our kit in one place, and helps us manage passwords and shares passwords via links to clients etc.