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Customer Quotes

David H.
DH
Operations Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()

"Excellent Documentation Solution, highly customisable to our requirements and it just works."

What do you like best about Hudu?

Hudu is always adapting and introducing new features that make documentation easier and simpler to access such as syncing documentation to Halo PSA.

What do you dislike about Hudu?

I still don't think there is anything Hudu can do to improve.

What problems is Hudu solving and how is that benefiting you?

Enabling new users to quickly get to grips with client IT environments.

Accurately documenting clients IT environments.

Secure Password Manager.

Verified User in Manufacturing
GM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

"Facilitate IT documentation efficiently"

What do you like best about Hudu?

What I like is that everything is really designed to facilitate the organization of documentation. I particularly like the ability to create custom object types, which allows you to choose the fields and attributes you can give them. It's much better than having "default" objects because Hudu really adapts to our use case. Another feature that works very well is the system of links between objects. This allows you to link objects to each other, like a server linked to the application it hosts, the password used, and the installed certificate, which makes it easier to navigate between information and find it easily. The initial deployment of Hudu was extremely easy, no friction, the instance was provisioned very quickly, and the configuration was intuitive. In a few days, I was able to customize and create the objects.

What do you dislike about Hudu?

I think the automations could be improved. Currently, it is possible to create them but it's very basic. Another significant point of friction is the lack of markdown compatibility in the editor. Copy-pasting or directly importing markdown files is not directly possible, which is quite unfortunate given that markdown is a stable and universal format.

What problems is Hudu solving and how is that benefiting you?

I use Hudu to document IT, inventory servers, and track certificates/DNS. Its custom objects and links improve our organization and facilitate documentation.

Verified User in Computer & Network Security
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"Intuitive UI and Admin Portal Backed by Great Documentation"

What do you like best about Hudu?

I like how intuitive the UI and administration portal is. The documentation is great also and helps me get through any task I have questions about

What do you dislike about Hudu?

I don't like how limited Hudu is when it comes to expirations. Manual expirations can be hard to keep up with. Auto discovery for this would be a nice addition

What problems is Hudu solving and how is that benefiting you?

We need a documentation platform and Hudu does that very well.

DP
IT Systems Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()

"Review of Hudu"

What do you like best about Hudu?

We have been using Hudu for about a year for our documentation internally and it has been fantastic, we used It Glue before and never looked back and it's completely changed our workflow

What do you dislike about Hudu?

The integrations have been abit slow but can understand from a dev point of view

What problems is Hudu solving and how is that benefiting you?

It is benefitting us as we are able to document everything that we are doing for our new engineers

David S.
DS
Operations Manager | Sr. Network Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"Highly Customizable Documentation Software with Responsive Support"

What do you like best about Hudu?

The best feature about Hudu, in my opinion, is that it’s entirely customizable—almost every aspect of it.

What do you dislike about Hudu?

The only thing that I dislike about Hudu is that it is not FREE> No really, in all honesty, there is really not much to dislike. It works and works well for a documentation software. Support is extremely helpful and very responsice to issues that arise. The integrations work as expected.

What problems is Hudu solving and how is that benefiting you?

Before Hudu, we were using MediaWiki. The UI of MW was very old and outdated and the proformaance was not always there. With Hudu, the interface looks very clean and professional and is very responsive.

James S.
JS
Shift Leader
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review

"Centralized Documentation, Easy Setup"

What do you like best about Hudu?

I use Hudu for documenting all of our customers' infrastructure and passwords. I love the layout the most. It allows a short learning curve for new technicians while providing seamless access to any assets throughout the system. They are quick to update the UI to make it as easy as possible. The initial setup of Hudu was super easy, and we didn't need to reach out to support for any of it.

What do you dislike about Hudu?

We had issues with getting the built-in S3 exports to work correctly and ended up using Linux commands on the host server to get the exports the way we wanted them. Adding the ability to use other data storage sources such as Backblaze would be tremendously helpful.

What problems is Hudu solving and how is that benefiting you?

I use Hudu to centralize documentation, making it easily accessible for technicians. The intuitive layout shortens the learning curve for new users and ensures seamless access to system assets, with quick UI updates to enhance usability.

Joey W.
JW
Systems adminsitrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review

"Intuitive and Affordable Asset Management Solution"

What do you like best about Hudu?

I find Hudu intuitive and feature-rich, which are big pluses for me. It's also inexpensive, making it a cost-effective solution. I appreciate how it integrates with many tools and systems and works well with local AD, which is important for my setup. The initial setup was very easy, saving me time and effort.

What do you dislike about Hudu?

could have better rack management

What problems is Hudu solving and how is that benefiting you?

I use Hudu for asset management, helping me track all my software, hardware, and network assets.

AY
Senior Solutions Architect
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()

"Effortless Documentation and Organization with Hudu"

What do you like best about Hudu?

Hudu has been integral in keeping our documentation organized and easy to find. The interface is clean and user-friendly, and it’s made a positive difference in how quickly our team can get the info we need. I love how simple it is to update things and keep everything consistent.

What do you dislike about Hudu?

We have very few complaints when it comes to using Hudu. Overall, we've been very happy with it.

What problems is Hudu solving and how is that benefiting you?

Hudu helps us keep important information, documents, and SOPs organized by client, making it simple to access what we need on a daily basis.

JY
Project Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"Secure Client Info Storage with Effortless Team Collaboration"

What do you like best about Hudu?

It’s an excellent tool for securely storing client information. Hudu also makes it easy for our team to collaborate and share details, whether we’re setting up new hires or passing along important information about clients.

What do you dislike about Hudu?

I have no complaints about Hudu. As a project manager, I’ve been very happy with its functionality and how well it supports my day-to-day work.

What problems is Hudu solving and how is that benefiting you?

Securely storing and accessing critical information about clients and internal processes.

EL
IT Support and Project Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review

"Hudu is awesome"

What do you like best about Hudu?

I like how you can pin your favorites to the right for quick access to your most common passwords that you use.

What do you dislike about Hudu?

You often have to upload a pdf file and it won't let you upload a different format.

What problems is Hudu solving and how is that benefiting you?

Easy access to kb articles, landing page for each client so you can see how their network ios broken down.

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