The customization options are impressive—this doco tool really lets your imagination set the boundaries!

The search function can still be rather finicky. While I have noticed definite improvements recently, I believe there is still significant room for further enhancement.

As an IT company operating in the medical sector, we have particular requirements for documentation. Hudu's customizable features allow us to document these items seamlessly, making the process much more efficient. It truly is an excellent product!

The ease of use and the price. I come from an ITGlue shop, and I am extremely happy to find a solid alternative that doesn't come with a 3-year commitment.

Integrations could be a bit stronger. I'd love to get more out of the Meraki integration and others. A Lansweeper integration would be nice.

Documentation and having it all be in a single pane of glass that is easy to navigate. Prior to this, we had a ton of spreadsheets and data spread everywhere. Now we have a central store that is easy to manage and track down what you need.

The relationship between the offered features and the price allows us to benefit from very professional software without having to spend a fortune.

The external portal for clients is not as organized as our internal portal.

He solves the problems of secure password storage for clients, the creation of a technical knowledge base per client, and the creation of standard processes.

Customizable and allows for a lot of organization. The password manager and KB documentation are our most used features. Hudu is constantly making improvements to their system and adding features.

I would like to see certain features able to be managed by assigning specific security roles instead of the admin role.

Process documentation, knowledge sharing, and controlling information in a central location.

I like how customizable Hudu is and its ease of use. In a fast-paced IT environment, having data at my fingertips is crucial, and Hudu excels at organizing all documentation in one area. For knowledge bases and documentation, Hudu is superior, and the initial setup was easy.

The 2FA autofill on browsers. If this could be as seamless as 1Password's offering, that would be great.

Hudu organizes all documentation in one area, and its customizability eases use. In fast-paced IT, instant data access is crucial.

What I appreciate most about Hudu is its clean and straightforward design. The layout is logical, so I never have to search through endless menus to find the information I need. Updating content is quick, and maintaining consistency is simple. Hudu genuinely feels like a tool that supports my work instead of hindering it, making documentation feel much less like a tedious task.

What I find most frustrating about Hudu is that certain features still seem somewhat limited or incomplete. Occasionally, I find myself wishing for a bit more flexibility or built-in automation. While these aren’t major issues, there are moments when the limitations become noticeable, particularly if you’re aiming to streamline workflows or customize beyond the standard options. Overall, it’s a solid product, but there’s certainly space for some quality-of-life enhancements.

Hudu has made a significant difference by providing us with a single, dependable source of truth for all our client information and procedures. Rather than wasting time searching through outdated tickets, scattered shared drives, or miscellaneous notes, we now have everything neatly organized and current. This level of consistency leads to fewer errors, quicker resolutions, and less frustration for the entire team. Ultimately, it cuts down on unnecessary distractions and allows us to concentrate on getting the actual work done, instead of spending time trying to assemble information from various places.

I like Hudu for its ability to integrate with other platforms like PSA and Microsoft 365/Entra ID, allowing us to see data in a single pane of glass. The password generator and OTP code storage/generator are particularly valuable features for us, as they allow us to access all the information we need without logging into different disjointed systems. Setting up Hudu was very easy for our team.

Nothing

Hudu solves the problem of keeping client documentation safe and secure. It integrates with our tools, creating a single pane of glass to access data, and features like a password generator and OTP code storage centralize information access.

Hudu is extremely easy to use day to day. The interface is clean, fast, and logical, so engineers can find what they need quickly, even under pressure. Implementation was straightforward, with clear documentation and sensible defaults that allowed us to structure client data properly from the start.

We make extensive use of SSO, and Hudu integrates cleanly into our existing identity and security stack. The flexibility of the platform stands out; assets, relationships, passwords, and documentation can all be tailored to match real-world environments rather than forcing a one-size-fits-all approach. Feature-wise, Hudu strikes a strong balance between depth and usability without becoming bloated.

Some integrations require additional configuration or external tooling rather than being fully native, and certain advanced features benefit from prior planning to get the most value from them. Reporting and automation could be expanded further, but these are areas of evolution rather than fundamental gaps.

Hudu solves the problem of inconsistent, fragmented documentation across teams and clients. It provides a secure, centralised source of truth that is used daily by our engineers. This has reduced reliance on tribal knowledge, improved onboarding, and shortened incident resolution times.

From a business perspective, the combination of ease of use, strong feature set, secure access via SSO, and solid integrations allows us to scale confidently while maintaining consistent service quality and security standards.

Great Pricing, many integrations, full feature set

I find the way locations or sites are managed could be improved. Personally, I would rather see them integrated as an extension of the client page, rather than being treated as a separate asset type.

I use this to manage documentation for multiple clients, which helps me stay organized and ensures I can easily find the information I need for each one.

Hudu is a very simple, very flexible system that has bags of power so you can customise as you need to. I'll be honest and say we were hesitant from signing up, but couldn't think how we'd manage without it now.

We were up and running very quickly and it's now a daily go to tool.

It's so powerful that it can capably overstep into more traditional PSA type functions. It's a really strength, but we sometimes have to remember to define and draw lines on what is responsible for what. It does mean every business can set their own limitations based on their own needs.

Would love to see SSO for the client portal from Entra accounts - clients don't need more passwords!

Hudu has allowed us to document all our processes, asset lists and manage domain expirations and SSL automatically. It does everything we need it to and more.