Self-hosted control and ownership of documentation data, combined with a clean API that makes it straightforward to integrate with automation platforms like n8n. The asset layout system is flexible enough to model MSP-specific relationships (clients → agreements → devices), and the KB structure keeps operational docs accessible without fighting the editor. For an MSP managing sensitive client environments, having the documentation platform on our own infrastructure rather than SaaS is a significant advantage.

The permissions model could be more granular.

Centralising all client documentation — passwords, asset records, KB articles, and network diagrams — in a single self-hosted platform. For an MSP managing dozens of client environments, having one source of truth that integrates with our RMM and PSA tooling eliminates the scattered spreadsheets and tribal knowledge problem. It means any tech can pick up a ticket and find what they need without chasing someone down on Teams.

We use Hudu as our single source of truth for all customer IT documentation. It allows all our engineers to access everything they need from one single platform. I like the simplicity of password, asset, and documentation management, as well as the easy linking between passwords, assets, and KB articles. I also appreciate the version history logging. The initial setup was really straightforward thanks to plenty of online documentation, which helped us configure our custom assets in about a month. Hudu's sync with our ticketing system HaloPSA led us to switch from ITGlue, and it's been valuable for our needs.

I wish there were more native automation and integrations in Hudu, instead of having to rely on API push and pull requests. They also promote Magic dashboards, but they don't provide enough details on how to set them up.

I use Hudu as a single source of truth for IT documentation, simplifying password, asset, and documentation management, and linking between them. It streamlines access for our engineers, keeps documentation standardized, and provides version history logging.

I like how Hudu offers all of the company information and passwords in a more simplified way, so I don't have to go searching for it. I also appreciate that there's an app for when I'm in the field, allowing me to have all the information right in my hands!

Nothing

Hudu solves the problem of consolidating KB, passwords, and assets into one app, simplifying company information access. I like that it simplifies finding information and offers an app for instant access in the field.

I am a big fan of the intuitive interface and ease of navigating between clients and assets. The huidini AI has also been great for refining documents. 10/10

There have been some minor performance issues but other than that, nothing.

Hudu is making information retrieval very easy and fast.

Clean interface, easy to manage, easy to integrate

Some of the integrations we leverage are a little bit limited in fields we can sink, but those are all the roadmap to be addressed

Unified documentation platform, everyone gets access to everything

I like that Hudu is easy to use, which is a big plus for me. I also value the ability to send passwords directly into ScreenConnect and the feature that allows for web fills for clients. The integration with other systems keeps all our documentation in one place and always up to date, which makes managing everything much simpler.

There's a need for more consistency in creating subfolders.

I use Hudu for documentation and client password management, keeping all the documentation in one place and easily updating from our systems so it's always current.

Its autometically dials customer numbers, connects answered call to available agents, and helps manage call campaigns, reporting and productivity.

I would suggest that UI/UX could be more user friendly.

Basically it solve the problem of manual calling and catering of leads in unorganized way.

Easy documentation and great UI. the magic cards are great once understood.

Documentation and examples of magic cards could be better. I would also want the ability to upload word documents.

Password and documentation for clients

We use Hudu as one of our main software, so everyday and multiple times a day. We can customize almost everything and it's very user friendly. There is also a lot of intergration options with a lot of different software, and it's pretty easy to setup. The customer service is great, we usually have fast answer for issues, and it's easy to request new feature and they actually listen to their customer.

Some feature requests take really long before being added. Also, since the software seems relatively "new" there is a lot of little "quality of life" changes that would need to be done, for instance being able to export a document directly in pdf with images, or having the images show up when we print a document.

We needed a software where we could have all of our clients informations, wether it's documents, password or assets about their network and Hudu works pretty well for that.

I love the custom columns and asset layouts in Hudu. They really give us a place to store all the data centrally, which is super helpful. The leaderboards are great too, letting us know what clients need some love to bring them up to speed. Plus, compared to our previous tool ITGlue, Hudu is more intuitive, and the initial setup was easy.

I can't handle wildcard certificates in Hudu.

Hudu gives us a place to store all the data centrally, like passwords and client info. The custom columns and asset layouts help us see which clients need updates.