Hubble Reviews & Product Details

Hubble is a unified user research software for product teams to continuously collect feedback from users. Hubble offers a suite of tools including contextual in-product surveys, usability tests, prototype tests and and user segmentation to collect customer insights in all stages of product development.

Seller

Hubble Technologies Inc

Discussions

Hubble Community

Languages Supported

English, Korean, Spanish

Solution Type

Best-of-Breed

Overview by

Jin Jeon

Used by VisualDx and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Hubble Integrations

(4)

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UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

Originally submitted 1/25/2024

"Best tool for product teams to conduct user research"

5/5

What do you like best about Hubble?

We have been using it for our pop over surveys as well as Figma prototype tests. Their SDK is really easy to install and it integrates well with our Segment account. They also offer a really large pool of testers that have been really helpful for our usability testing projects. We get great support from their customer success team and product is really easy to use. We used to use UserTesting and we decided to switch. Highly recommend for teams looking for a more unified tool that can help them with different types of user research. Review collected by and hosted on G2.com.

What do you dislike about Hubble?

Nothing specific thus far. Maybe adding better documentation to guide our developers with the in-product SDK would be good. Review collected by and hosted on G2.com.

What problems is Hubble solving and how is that benefiting you?

We were having some trouble with the existing provider for our in-app surveys, so we decided to give Hubble a try and it's been working really well. We increased our NPS data collection by more than 60% on a weekly basis after using Hubble. In addition, we use their prototype usability testing feature to collect feedback on our new designs. We use this every time we have to test a feature on a project because its really easy to set up and it can help us get something in front of our users. Review collected by and hosted on G2.com.

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명학 .

Front-end Engineer

Mid-Market (51-1000 emp.)

1/28/2024

"Awesome"

5/5

What do you like best about Hubble?

We use Hubble to collect continuous feedback from our customers. It's web SDK has been really helpful in launching in-product surveys and recruiting research participants from our product so that our team can rapidly collect insights and make data driven decisions Review collected by and hosted on G2.com.

What do you dislike about Hubble?

No complaints. Keep doing great work! I like this product. Review collected by and hosted on G2.com.

What problems is Hubble solving and how is that benefiting you?

Our company operates one of the biggest independent seller networks, and I'm responsible for building the software tools that they use to market and sell their products. Before, we were having trouble collecting real-time feedback from users, and it was really hard to get real-time interviews with them. Hubble provides the tools that we need to collect feedback from our sellers in all stages. We heavily use their in-product surveys as well as their prototype tests and participant recruitment features for rapid iteration and design testing. Review collected by and hosted on G2.com.

JS

Jihoon S.

수석 디자이너

Small-Business (50 or fewer emp.)

9/13/2024

Guest users or non-business users of the software, not included in G2 scores.

"Good holistic product"

5/5

What do you like best about Hubble?

Ease of use and many customization options Review collected by and hosted on G2.com.

What do you dislike about Hubble?

Tutorial and onboarding for new user can be improved Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/26/2024

"Intuitive user experience, makes it easy to get powerful insights"

5/5

What do you like best about Hubble?

Platform is very to use and team is extremely responsive to feature requests or questions about the product. I am able to quickly set up and launch surveys that provide powerful insights. Review collected by and hosted on G2.com.

What do you dislike about Hubble?

Overall I've had a pretty positive experience, no downsides Review collected by and hosted on G2.com.