Hubble Reviews & Product Details

The tests we design with Hubble are fully automated which is a huge time saver. The test builder is super flexible and the results are easy to access and analyse. The community is growing and getting quick support is very easy. The new AI feature is also great. Thanks Hubble! Review collected by and hosted on G2.com.

Nothing major. A few small things to fix, but I am confident as the product grows these will be fixed. Review collected by and hosted on G2.com.

I do like the UI and the ease of use of the platform. Didn't feel like I ever needed support to hit the ground running. Review collected by and hosted on G2.com.

No major dislikes honestly. It's relatively new so the bugs are expected somewhat and the suite is a bit limited. Review collected by and hosted on G2.com.

Hubble provides a simple way for us to capture invaluable user insights. It has helped shave so much time off user research while simultaneously increasing our research scope. I love how hands-on the product team is as well. They are always listening to customers for ways to continue to improve the product. Review collected by and hosted on G2.com.

When we first started using Hubble there were limitations, but the product has grown and improved tremendously in the year and a half we have been using it. Review collected by and hosted on G2.com.

Hubble has been a game-changer for the way our product team conducts user research (without a dedicated researcher). The platform is packed with tools for everything from information architecture to usability testing, and it helps us cover all aspects of research in one place. I also love how easy it is to use, and the research templates make it simple to get started without having to start from scratch. We can conduct research for both existing users and prospective customers, which has opened up the possibility to test with the exact audience we need. Their team is super responsive and always helps us keep things moving fast, which is a huge plus. Overall, Hubble lets us run research quickly and make solid, data-backed decisions with confidence. Review collected by and hosted on G2.com.

None - there are always new features getting shipped, so the product keeps getting better over time. The team also iterates quickly when we give feedback. Review collected by and hosted on G2.com.

The team is very responsive to questions and feedback

UI is easy to understand and use

Lots of features already - Figma plugins, prototype testing, card sorts, and so on. Review collected by and hosted on G2.com.

Some small UI tweaks & edge cases that regularly get fixed Review collected by and hosted on G2.com.

I've used quite a few user testing tools over my career, and Hubble sits up there with the few tools that I prefer and recommend. Hubble offers ways to test your Figma prototype like most tools these day do. But you can also share links to a website or Axure prototype and create a study around that as well, which very few tools seem to allow for. That alone can be a deal breaker for some. There are lots of templates to choose from to help start you off but the UI is easy enough that you can create your own studies from scratch. The results are presented in a summary view or a more traditional tabular view, but you also have the option to export your collected data. For your unmoderated studies, you can recruit participants directly through the app for a certain amount of credit.

Hubble has their own Slack that their team is very active on, so it's really convenient to get support in a timely manner. They're very responsive to bugs, ideas, and suggestions which is much appreciated. Review collected by and hosted on G2.com.

There are some quirks in setup of unmoderated studies that could use some polish to make it more efficient. They're not show-stoppers by any means but does slow things down the more complex your studies become. The exporting of data to csv doesn't export some columns of data that shows up in the web UI, namely whether or not the participant completed the test/prototye or not. Review collected by and hosted on G2.com.

We've used Hubble for in-product surveys, and the experience has been seamless. The setup and integration were straightforward, allowing us to quickly implement it into our workflow. The clean, simple design ensures it blends effortlessly into any product interface. Additionally, their support team is highly responsive, consistently addressing our questions and requests in a timely manner. Hubble genuinely makes me do my job faster and more efficiently. I highly recommend it to anyone with research needs. Review collected by and hosted on G2.com.

Nothing in particular. The team has always worked hard to address customer requests. I know more features are on the way, and I’m looking forward to them! Review collected by and hosted on G2.com.

I usually don't give a perfect 10 on an NPS, and certainly rarely do product reviews, but Hubble really deserves it. The platform has been a game-changer for our UX needs, and the team is outstanding.

We used to juggle multiple tools for product feedback and user engagement. One for surveys, another for finding new users, and analytics that were hit or miss. Hubble simplifies the entire process. User recruitment is seamless, which is a huge relief for anyone in B2B. Finding users for work-related interviews used to be a nightmare, but Hubble’s integrated solution makes it easy to recruit and gather feedback. Their prototype testing is top-notch; it's so much easier to use compared to other platforms that require screenshots, Figma integrations, or struggle with certain browsers.

The product integrations are also impressive. In-product surveys are well-designed and timely, and the UX is solid and constantly improving. Plus, in Product we have no need to bug the engineering team to add features – it’s all very user-friendly.

And the team? They’re fantastic. Direct communication through Slack for support, guidance, and issues is a game-changer. They respond quickly and are incredibly helpful. This level of customer support is rare, but oh so refreshing.

Using Hubble has been a joy, and that’s why they get a 10 from me. Review collected by and hosted on G2.com.

Hubble is still a startup. I personally think there's a lot of benefits to that, like the super great communication and the rapid response times. I find that the be something I enjoy, but perhaps others would want a large, big company with 10+ years of product development. I've found those companies can be slow and outdated, but perhaps others would think differently.

So if that's something that would push you away, then perhaps something to consider. If you're in the startup game yourself though, I think you'll understand the benefits of working with a smaller team that's laser-focused on solving your issues, even if they haven't been around for a decade already. Review collected by and hosted on G2.com.

Brian and the team at Hubble really took the time to talk to me about my needs as a customer, and also was very considerate of our budgets and timeline.

The product was easy to install on our platform, and it was straightforward to get responses right away. It fulfilled our exact needs for the stage of our company, and I found the slack community very helpful to my experience. Review collected by and hosted on G2.com.

Some might find the features a little bare bones, but I know there are features that are coming through the pipeline that I wanted to try in the near future. An example of that is integrating user testers directly into the product. However, I think if you really want a key feature that others don't have (Unmoderated surveys that connect to Figma), then it's worth a shot just for that feature. Review collected by and hosted on G2.com.

Hubble has been a fantastic tool for running in-product surveys. The setup was incredibly simple, and integrating it into our system was quick and easy. Its intuitive design works seamlessly within our product, making it easy for us to gather insights without disrupting the user experience. The customer support team is excellent—always responsive and quick to help with any questions or issues. Hubble has significantly improved our efficiency, allowing us to get things done faster. I highly recommend it for anyone in need of research tools. Review collected by and hosted on G2.com.

No complaints. The team is always attentive to customer needs, and they're constantly working on new features, which I'm excited to see soon! You request features, they ship very quickly!! Review collected by and hosted on G2.com.