Hubble Reviews & Product Details

Honestly, I've had a lot of bad experiences with several user testing platforms, which is ironic. But Hubble is pretty slick, generally works well and we know our account exec personally at this point. He has *just the right amount* of involvement. Always available for questions of any kind and never harassing our team with his agenda. Review collected by and hosted on G2.com.

We've had some glitches when participants are logging in for interviews, but not often. There are some features lacking, but they're actively improving on a regular basis. I can see this platform having parody with the biggest players in short time. Review collected by and hosted on G2.com.

The Hubble interface is extremely intuitive, making it easy for anyone to put a study together quickly to get meaningful insight directly from their users. There is a great library of survey templates for both unmoderated and in-product research to help ensure you use the right format to glean the right type of feedback which is wildly helpful. Responses and results are easily exportable to organize on your own, and there is also a great feature that provides a helpful summary of key takeaways. As a product manager, it's a great tool to get feedback directly from users when, where, and how you need it. Love Hubble! Review collected by and hosted on G2.com.

I can't think of anything at the moment. Review collected by and hosted on G2.com.

The unmoderated tests I can conduct are incredibly powerful. The ability to directly link tests to Figma and website prototypes is further enhanced when I have the capability to record sessions and ask follow-up quantitative and qualitative questions. Ultimately, Hubble empowers small, underfunded teams with the functions and capabilities that larger, well-funded teams previously had exclusive access to. Review collected by and hosted on G2.com.

I’ve encountered some rather debilitating bugs that hinder the collection of accurate and comprehensive data from my surveys. Fortunately, the Hubble team promptly addressed these issues. However, when you invest time and resources in training users to conduct your surveys, only to discover at the end of all the testing that the data is missing or inaccurate due to a bug, it can be quite disheartening. The damage is done at that point, and the only option you have is to move on to the next survey. Review collected by and hosted on G2.com.

Hubble has been an excellent addition to our user testing and research processes. We are able to draft our studies, create recruitment parameters, draft participants, and publish all on the same platform, allowing us to streamline our workflow and spend that time and energy dissecting the insights. Setting up tests and recruiting is straightforward and efficient, allowing us to connect with the right audience, ensuring we can gather valuable insights for refining our designs.

Hubble stands apart from other platforms due to their team of industry experts and amazing support capabilities. They work with our team to ensure studies are maximizing their potential and we are able to pull valuable insights. It doesn’t just feel like a platform, it feels like an extension of our team.

Hubble's analytic dashboard features are a great way to get a high-level view of study insights and help uncover trends and areas needing attention. The video and transcription tools are key features our team utilizes frequently to dive deeper into usability tests and gather more qualitative feedback. Review collected by and hosted on G2.com.

As of now, I don't have any dislikes to share. Review collected by and hosted on G2.com.

Very intuitive and easy to setup a research study. There are templates and questions library to utilize. The Hubble team is very proactive in checking in with our team and answering any questions and support requests. Review collected by and hosted on G2.com.

There have been times when Figma prototype and Hubble didn't get along. Most of small issues have been immediately fixed or were already on their roadmap. So no real issues. Review collected by and hosted on G2.com.

Easy-to-use interface, seamless figma integration, ability to conduct unmoderated studies and recruit users with the click of a button. Review collected by and hosted on G2.com.

No ability to upload images to be used as multiple choice answers. I would also like to see Hubble implement a way to bulk summarize screen recorded feedback. Review collected by and hosted on G2.com.

Hubble's platform is both intuitive and user-friendly, which makes setting up studies easy and straightforward. I really appreciate the flexibility it offers to customize questions and tasks exactly how we need them, something that can be limited in other unmoderated testing tools.

I’ve found it especially helpful when working with Figma prototypes, because it allows participants to navigate different paths while recording their screens and audio, and provides insights into the flows users take, so it's easier for us to understand their journey.

Additionally, we really appreciate how responsive the Hubble team has been to our feedback. They've been proactive in helping us resolve issues and working on the improvements we've suggested. Review collected by and hosted on G2.com.

We've had users report that prototype testing can be slow, which makes it difficult for them to complete the entire flow. While some of this may stem from the components used in Figma, the overall lag affects the user experience and can reduce the motivation to finish the test. We’ve shared this feedback with the Hubble team, and they are actively considering improvements to address the issue. Review collected by and hosted on G2.com.

Hubble is an excellent value unmoderated user testing tool. You really can't beat it for it's price point in the market. Whilst still being in a relatively new start up mode, the team are constantly adding new functionality and improving existing functionality. The tool contains all the core functionality you'd expect from an established tool with more advanced features being added every couple of weeks. The team are also extremely accessible, open to feedback, and very prompt addressing any issues or improvements suggested from their customers. Review collected by and hosted on G2.com.

Hubble is still a relatively new player in the market of user testing tools, so whilst it delivers on all the basics you'd expect from such a tool, the team are still refining existing functionality whilst also regularly adding new functions. Whilst you're more likely to come across a minor 'bug' than some more established tools, the Hubble team are very accessible and prompt in addressing any issues (often with hours). This provided our company with the confidence needed to commit to the tool longer term. Review collected by and hosted on G2.com.

Hubble has made it easy for the product design team at Greenhouse to make data-driven decisions about our designs. Our team has had Hubble for less than a year, and in that time, they've added a lot of new testing functionality such as tree testing, stack ranking, image testing, etc. They've also added other benefits that make it easier for teams to gather data from participants (i.e. NDAs, legal screens, screen recording).

Recruiting participants has always been hard for us, but Hubble has also made this a breeze.

Their support team also acts on feedback swiftly. For example, once I was running a session with image testing. The UI confused our participants which caused them to enter incorrect data. When we brought this to the team at Hubble, they quickly modified the UI and updated our research data for us.

A+ customer support

A+ getting features out quickly

A+ easy onboarding and implementation Review collected by and hosted on G2.com.

Figma doesn't always play nice with Hubble - we've had some laggy prototypes and have had to create prototypes separate from our main design files in the past, but we've noticed Figma support getting much better! Review collected by and hosted on G2.com.

Hubble is incredibly user-friendly and intuitive to set up. I was able to launch an unmoderated study without needing to reference any external guides — it made sense right out of the box.

The team behind Hubble is also fantastic—super responsive and genuinely helpful. When I ran into an issue, they assisted me right away.

I’ve also been impressed by how quickly they roll out new features. Since my last study, they’ve added AI capabilities that make analyzing data and generating insights much more efficient. Once participants were invited, the process was seamless—by the next day, I had full participation and all the data I needed to get started. Review collected by and hosted on G2.com.

One area that could use a bit more polish is selecting participants for unmoderated studies. The process isn’t as smooth as the rest of the platform, but I’ve already shared this feedback with the team, and I have no doubt they’ll refine it. That said, once participants were invited, everything moved quickly, and the overall experience was still excellent. Review collected by and hosted on G2.com.