Micro Focus Service Manager (formerly HP Service Manager) Reviews & Product Details

What I liked best compared to other cheaper tools is the processing of SNMP traps with the distributed agent on the monitored hosts themselves, so the traps didn't have to be sent across the network. And the interpretation of the traps with the Trap to policy function was also great. Review collected by and hosted on G2.com.

Expensive -> with the sale, the license prices rose extremely

Migration: There was no migration path from HP Openview to Service Manager Review collected by and hosted on G2.com.

HP service manager is very easy to use and you can customise it according to your need. It is fast and has simple UI. Its very powerful tool in the industry. Many new features are there and best thing is they are customisable. Review collected by and hosted on G2.com.

Some times it feels slowness in navigation. Review collected by and hosted on G2.com.

I like the integration of different types of options and range of areas where it can be tailored for any need. Review collected by and hosted on G2.com.

Sometimes it goes down and causes issues enterprise wide. Review collected by and hosted on G2.com.

I was fortunate to be an early user of HP service desk before it grew into HP Service manager. It is simple to navigate and works with a CMDB, It allows sufficient information to manage, incidents and changes. Review collected by and hosted on G2.com.

It is not as powerful as Service Now, or BMC remedy (with its dedicated approval system based on impacted system/application owners), for change implementation management, but for smaller companies, it's sufficient. As for Service calls, its as good as any product I have seen. Review collected by and hosted on G2.com.

Incidents and Change Orders are easy to raise and close in the HP Service Manager tool. Fetching status reports is easily manageable via custom filters and queries. Review collected by and hosted on G2.com.

The request management, Life Cycle Management topics could have been embedded in HP Service Manager tool. Searching could have been simplified by "general search" instead of "type search". Review collected by and hosted on G2.com.

offers a wide range of features, including incident management, problem management, change management, service level management, asset management, and more. Review collected by and hosted on G2.com.

HP Service Manager has a steep learning curve, and the initial setup and configuration can be time-consuming. Additionally, the software requires a significant investment of resources, both in terms of hardware and personnel, to properly implement and maintain Review collected by and hosted on G2.com.

It is a good ticket management tool for a midsize company which is quite easy to use and comes with most of the features one would need for end-to-end ticket and incidence management. Review collected by and hosted on G2.com.

It is adequate for a mid-size company that needs a cost-effective tool but lacks advanced features like in Service Now. Review collected by and hosted on G2.com.

That is able to tell you when the cartridge is about to be depleted Review collected by and hosted on G2.com.

Thatit doesn't do a lot more than these features Review collected by and hosted on G2.com.

Fast and stable ticketing tool

Scrutinized Role based Access Control

Captured all ITIL framework in the service catalogue.

Detailed change management workflow. Review collected by and hosted on G2.com.

Reporting needs crystal reports which is a pain area.

Integration with other tools such as SOAR, SIEM is still not straight forward.

Technical support needs to be improved. Review collected by and hosted on G2.com.

Simple and easy to use with good features. Has cloud support for end-to-end incident management. The UI is easy to navigate and contains most of the needed features Review collected by and hosted on G2.com.

Difficulty in integration with third-party apps. Also not very powerful but adequate. It serves the purpose. Review collected by and hosted on G2.com.