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# Micro Focus Service Manager (formerly HP Service Manager) vs PaperCut Comparison - What are their main differences?

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Micro Focus Service Manager (formerly HP Service Manager)PaperCut[+ Add Product](#)

Reviews

**Micro Focus Service Manager (formerly HP Service Manager)**[

4/5(21)

](https://www.g2.com/products/micro-focus-service-manager-formerly-hp-service-manager/reviews#reviews)

**PaperCut** [

4.5/5(543)

](https://www.g2.com/products/papercut-mf/reviews#reviews)

Pricing

**Micro Focus Service Manager (formerly HP Service Manager)**
No pricing available

**PaperCut**
Free Trial

No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Micro Focus Service Manager (formerly HP Service Manager)**
Not enough reviews yet

**PaperCut**
1 month

Based on 26 responses

Return on Investment

**Micro Focus Service Manager (formerly HP Service Manager)**
Not enough reviews yet

**PaperCut**
13 months

Based on 20 responses

Perceived Cost

**Micro Focus Service Manager (formerly HP Service Manager)**
Not enough reviews yet

**PaperCut**
$$$$$

Average Discount

**Micro Focus Service Manager (formerly HP Service Manager)**
Not enough reviews yet

**PaperCut**
8%

 ![Micro Focus Service Manager (formerly HP Service Manager)](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_941cd0730b270362add8f6eec0776aab/micro-focus-service-manager-formerly-hp-service-manager.png "Micro Focus Service Manager (formerly HP Service Manager)")

 ![PaperCut](https://images.g2crowd.com/uploads/product/hd_favicon/0d5592275e06bd18983d5fa73cf8fce4/papercut-mf.svg "PaperCut")

G2 offers free advice on this comparison.

Chat with an expert

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Pros & Cons

**Micro Focus Service Manager (formerly HP Service Manager)**
Not enough data

**PaperCut**
[
Ease of Use (26)
](https://www.g2.com/products/papercut-mf/reviews?filters%5Bsentiment_snippet%5D=1858493&qs=pros-and-cons#reviews)[
Printing Management (17)
](https://www.g2.com/products/papercut-mf/reviews?filters%5Bsentiment_snippet%5D=1858392&qs=pros-and-cons#reviews)[
Poor Customer Support (8)
](https://www.g2.com/products/papercut-mf/reviews?filters%5Bsentiment_snippet%5D=1858977&qs=pros-and-cons#reviews)[
Printing Issues (8)
](https://www.g2.com/products/papercut-mf/reviews?filters%5Bsentiment_snippet%5D=1858424&qs=pros-and-cons#reviews)

Integrations

**Micro Focus Service Manager (formerly HP Service Manager)**
Not enough data

**PaperCut**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image")

ActiveDirectory Domain...

](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ebfae2a9075850f9fa094c23484ef258/microsoft-entra-id.jpg "Product Avatar Image")

Microsoft Entra ID

](https://www.g2.com/products/microsoft-entra-id/reviews)[
View all
](https://www.g2.com/products/papercut-mf/integrations)

Screenshots

**Micro Focus Service Manager (formerly HP Service Manager)**
No screenshot available

**PaperCut**
 ![PaperCut screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/174975/PaperCut-MF-Dashboard.png)

Ratings

Meets Requirements

**Micro Focus Service Manager (formerly HP Service Manager)**

7.1

7.113

**PaperCut**

9.1

9.1497

Ease of Use

**Micro Focus Service Manager (formerly HP Service Manager)**

8.3

8.313

**PaperCut**

9.0

9.0501

Ease of Setup

**Micro Focus Service Manager (formerly HP Service Manager)**
Not enough data

**PaperCut**

8.6

8.6274

Ease of Admin

**Micro Focus Service Manager (formerly HP Service Manager)**
Not enough data

**PaperCut**

9.1

9.1258

Quality of Support

**Micro Focus Service Manager (formerly HP Service Manager)**

7.8

7.813

**PaperCut**

8.8

8.8443

Has the product been a good partner in doing business?

**Micro Focus Service Manager (formerly HP Service Manager)**
Not enough data

**PaperCut**

9.2

9.2246

Product Direction (% positive)

**Micro Focus Service Manager (formerly HP Service Manager)**

5.5

5.513

**PaperCut**

9.0

9.0498

Features

Print Management[Hide 63 FeaturesShow 63 Features](javascript:void(0);)

8.1

11

8.3

437

Hardware

New Printers

8.1

8

9.0(won by 0.9)

388

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Network

8.8

10

9.0(won by 0.2)

410

Queues

8.0

10

9.0(won by 1.0)

409

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Employee Computers

7.6

9

8.9(won by 1.3)

385

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Updates

8.0(won by default)

11

Feature Not Available

Logistics

Print Jobs

7.6

7

9.1(won by 1.5)

402

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Print Billing

8.1

8

8.5(won by 0.4)

377

Cut Waste

7.9

8

9.0(won by 1.1)

392

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Compliance

8.6

7

9.0(won by 0.4)

377

Print Job Deletion

Not enough data

Not enough data

Print Job Routing

Not enough data

Not enough data

Secure Print Job Release

Not enough data

Not enough data

Agentic AI - Print Management

Autonomous Task Execution

Not enough data

6.3(won by default)

27

Multi-step Planning

Not enough data

6.4(won by default)

27

Decision Making

Not enough data

6.7(won by default)

27

Additional Functionality

Multi-Printer Support

Not enough data

Not enough data

Guest Printing

Not enough data

Not enough data

Secure Login

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Usage Tracking/Analytics

Not enough data

Not enough data

Job Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Budget Control

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

Cost Tracking

Not enough data

Not enough data

Mobile Printing

Not enough data

Not enough data

Print Quotas/Limits

Not enough data

Not enough data

Multiple Authentication Methods

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Job Tracking

Not enough data

Not enough data

Remote Printing

Not enough data

Not enough data

Remote Update/Installation

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Environmental Metrics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Summary Reports

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Multi-Location

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Document Imaging

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Multiple Format Support

Not enough data

Not enough data

Billing Rate Management

Not enough data

Not enough data

Device Status Monitoring

Not enough data

Not enough data

Quota Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Credit Card Processing

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Print Management

Not enough data

Not enough data

API

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Micro Focus Service Manager (formerly HP Service Manager)](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_941cd0730b270362add8f6eec0776aab/micro-focus-service-manager-formerly-hp-service-manager.png "Micro Focus Service Manager (formerly HP Service Manager)")](https://www.g2.com/products/micro-focus-service-manager-formerly-hp-service-manager/reviews)

Micro Focus Service Manager (formerly HP Service Manager)

Small-Business(50 or fewer emp.)

15.0%

Mid-Market(51-1000 emp.)

35.0%

Enterprise(\> 1000 emp.)

50.0%

[![PaperCut](https://images.g2crowd.com/uploads/product/hd_favicon/0d5592275e06bd18983d5fa73cf8fce4/papercut-mf.svg "PaperCut")](https://www.g2.com/products/papercut-mf/reviews)

PaperCut

Small-Business(50 or fewer emp.)

22.9%

Mid-Market(51-1000 emp.)

55.8%

Enterprise(\> 1000 emp.)

21.4%

Small-Business

(50 or fewer emp.)

15.0%

22.9%

Mid-Market

(51-1000 emp.)

35.0%

55.8%

Enterprise

(\> 1000 emp.)

50.0%

21.4%

Reviewers' Industry

[![Micro Focus Service Manager (formerly HP Service Manager)](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_941cd0730b270362add8f6eec0776aab/micro-focus-service-manager-formerly-hp-service-manager.png "Micro Focus Service Manager (formerly HP Service Manager)")](https://www.g2.com/products/micro-focus-service-manager-formerly-hp-service-manager/reviews)
Micro Focus Service Manager (formerly HP Service Manager)

Information Technology and Services

33.3%

Telecommunications

14.3%

Health, Wellness and Fitness

9.5%

Computer & Network Security

9.5%

Retail

4.8%

Other

28.6%

[![PaperCut](https://images.g2crowd.com/uploads/product/hd_favicon/0d5592275e06bd18983d5fa73cf8fce4/papercut-mf.svg "PaperCut")](https://www.g2.com/products/papercut-mf/reviews)
PaperCut

Primary/Secondary Education

14.9%

Education Management

14.6%

Information Technology and Services

12.9%

Higher Education

9.6%

Computer Software

3.6%

Other

44.4%

Alternatives

**Micro Focus Service Manager (formerly HP Service Manager) Alternatives**

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PrinterLogic
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MyQ
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uniFLOW
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LRS Output Management
](/products/lrs-output-management/reviews)

**PaperCut Alternatives**

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[
MyQ
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uniFLOW
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Pharos Cloud
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