Micro Focus Service Manager (formerly HP Service Manager) Features

Allow businesses to add and remove printers to networks.

Manage a network of printers.

Monitor printer queues.

Administer updates to printers.

Ensure employees' computers can connect to printers.

Organize print jobs by a variety of different requirements.

Bill users for print jobs through invoices, debit/credit card payments, or print credits

Help organizations to cut down printing waste.

Support the necessary business compliances.

Centrally delete print jobs from the queue

Route jobs to the most appropriate printer according to customizable rules

Hold print jobs and only release for printing once users have verified their identity at the printer

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Makes informed choices based on available data and objectives

Supports printing from multiple connected printers

Allow guests to print from their own device, without preexisting user accounts

At least a username and password is required to access the system

Graphical representation of data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Observe and track the demand, usage, progress or quality of a system, product, or user

Set up connections to third-party platforms to improve business processes

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Track and interpret metrics on the usage of company resources

Manage and track all job information and associated tasks

Allow users to access multiple services after entering their login credentials once

Manage and monitor spending to align with the financial constraints or goals

Create, manage, and send invoices or bills to customers

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Print from mobile devices

Set quotas or limits for printing from individual user accounts or groups

Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics

Verify the identity of users/devices to enable secure access

Track and visualize the status of an ongoing job and the time spent on tasks or projects

Print remote documents from multiple devices

Deploy updates or install new software remotely

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Define levels of authorization for access to specific files or systems

View and track various environmental indicators including material wastage, energy usage, and carbon footprint

View and track pertinent metrics to find patterns and gain insights from data

Manage and support multiple languages

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Track and document all activities across devices, networks, and other systems

Extra layer of security that requires not only a password and username but also something specific to that user

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

System alerts about the need to escalate an issue or request

Manage and support multiple locations

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Online portal through which end users can access the system, manage tasks, or obtain information

Assemble applications and processes by dragging over and arranging pre-built components

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Convert paper files into digital images

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12)

Setting up the amount/charge for per hour of work by a company or professional

Monitor the status of devices on the network

Use AI to generate content in the form of text, images, videos, etc.

Accept and process credit card transactions

Monitor wait time and abandonment for incoming requests that have not been routed

Helps control, track and monitor printing processes

Application programming interface that allows for integration with other systems/databases