# Heartland Dinerware vs Toast Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Toast excels in providing comprehensive reporting features, allowing users to analyze sales trends and manage payroll efficiently. Users appreciate the ability to generate labor and sales summary reports, which help streamline operations across multiple locations.
- **Users say** Heartland Dinerware stands out for its user-friendly interface, making it easy for restaurant staff to manage open tabs and communicate effectively between front and back of house. Reviewers highlight its capability to handle over 50 open tabs seamlessly, which is crucial for busy dining environments.
- **According to verified reviews** , Toast's offline mode is a significant advantage, ensuring that operations can continue smoothly even during network outages. This feature has been praised for enhancing reliability, especially in high-traffic settings where downtime can be costly.
- **Reviewers mention** that while Heartland Dinerware offers solid customer support, it faces challenges in meeting the specific workflow needs of some users. This has led to mixed experiences regarding configuration and customization, which can be a hurdle for some businesses.
- **Users highlight** that Toast's ease of setup and intuitive design contribute to a smoother onboarding experience, making it easier for new staff to adapt quickly. This is particularly beneficial in fast-paced restaurant environments where training time needs to be minimized.
- **G2 reviewers note** that Heartland Dinerware's pricing is competitive, which appeals to small businesses looking for cost-effective solutions. However, the overall satisfaction ratings suggest that users may find more value in Toast's broader feature set and higher quality of support.



| | Heartland Dinerware | Toast | 
|---|---|---|
| **Star Rating** | 3.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 14 | 368 | 
| **Largest Market Segment** | Small-Business (92.9% of reviews) | Small-Business (66.2% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $0.00 Per Month | 

---
## Top Pros & Cons

### Heartland Dinerware

**Not enough data**

### Toast

Pros:
- Ease of Use (87 reviews)
- Intuitive (33 reviews)

Cons:
- Poor Customer Support (24 reviews)
- Expensive (19 reviews)

---
## Ratings Comparison
| Rating | Heartland Dinerware | Toast | 
|---|---|---|
  | **Meets Requirements** | 7.2 (13 reviews) | 8.5 (271 reviews) | 
  | **Ease of Use** | 8.1 (13 reviews) | 8.8 (271 reviews) | 
  | **Ease of Setup** | Not enough data | 8.2 (183 reviews) | 
  | **Ease of Admin** | Not enough data | 8.5 (161 reviews) | 
  | **Quality of Support** | 6.5 (10 reviews) | 7.8 (261 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.3 (162 reviews) | 
  | **Product Direction (% positive)** | 5.5 (13 reviews) | 8.3 (261 reviews) | 

---
## Pricing

### Heartland Dinerware

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Toast

#### Entry-Level Pricing

Plan: Starter Kit

Price: Starting at $0.00 Per Month

Description: Ideal for small restaurants who need one or two terminals to get up and running.

Key Features:
- Cloud-based point of sale
- Hardware configuration including one terminal
- Real-Time Sales & Menu Reporting

[Browse all 3 editions](https://www.g2.com/products/toast/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **Heartland Dinerware** | N/A | N/A |
| **Toast** | 8.4/10 | 54 |

#### Core HR

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Organization Management** | Not enough data | 8.2 (14 reviews) | 
| **Time, Attendance, and PTO** | Not enough data | 8.9 (14 reviews) | 
| **Expense Management** | Not enough data | 8.3 (7 reviews) | 
| **Salary Structures** | Not enough data | 8.0 (11 reviews) | 
| **Compliance** | Not enough data | 9.0 (13 reviews) | 
| **Benefits Administration** | Not enough data | 8.5 (11 reviews) | 

#### Generative AI

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Platform

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Customization ** | Not enough data | 7.5 (36 reviews) | 
| **Integration APIs** | Not enough data | 7.3 (28 reviews) | 
| **Internationalization** | Not enough data | 8.1 (25 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (40 reviews) | 
| **Performance** | Not enough data | 7.9 (38 reviews) | 
| **Mobility** | Not enough data | 8.2 (34 reviews) | 
| **Reporting** | Not enough data | 8.1 (40 reviews) | 
| **Dashboards** | Not enough data | 8.1 (37 reviews) | 

### Payroll

| Product | Score | Reviews |
|---|---|---|
| **Heartland Dinerware** | N/A | N/A |
| **Toast** | 8.1/10 | 47 |

#### Employee Self Service

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Web Portal** | Not enough data | 8.4 (38 reviews) | 
| **Benefits Manager** | Not enough data | 7.6 (22 reviews) | 
| **Mobile** | Not enough data | 7.7 (32 reviews) | 

#### Administration

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Payroll Entry** | Not enough data | 8.4 (41 reviews) | 
| **Time Off Accrual** | Not enough data | 8.1 (32 reviews) | 
| **Direct Deposit** | Not enough data | 8.6 (39 reviews) | 
| **Expense Reimbursement** | Not enough data | Feature Not Available | 
| **Pre-tax Deductions** | Not enough data | 8.1 (31 reviews) | 
| **Wage Garnishment** | Not enough data | 7.7 (30 reviews) | 
| **Approvals** | Not enough data | 7.8 (29 reviews) | 
| **Check/W-2 Printing** | Not enough data | 8.4 (37 reviews) | 
| **Check/W-2 Delivery** | Not enough data | 8.5 (36 reviews) | 

#### Taxes

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Tax Calculation** | Not enough data | 8.4 (38 reviews) | 
| **Tax Filing** | Not enough data | 8.2 (32 reviews) | 
| **Automatic Tax Payment** | Not enough data | 8.4 (30 reviews) | 

#### Integration

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **API / Integration** | Not enough data | 7.6 (28 reviews) | 
| **Time Tracking Integration** | Not enough data | 8.3 (33 reviews) | 
| **Accounting Integration** | Not enough data | 8.1 (26 reviews) | 
| **Core HR Integration** | Not enough data | 7.5 (25 reviews) | 

#### Platform

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Reporting and Dashboards** | Not enough data | 7.8 (45 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.3 (45 reviews) | 
| **Performance and Reliability** | Not enough data | 8.6 (45 reviews) | 
| **Scalability** | Not enough data | 8.2 (37 reviews) | 

### Retail POS

| Product | Score | Reviews |
|---|---|---|
| **Heartland Dinerware** | N/A | N/A |
| **Toast** | N/A | N/A |

#### POS

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Credit Card Payments** | Not enough data | Not enough data | 
| **Barcode Scanning** | Not enough data | Not enough data | 
| **Hardware Integration** | Not enough data | Not enough data | 
| **Price Adjustments** | Not enough data | Not enough data | 
| **Receipts** | Not enough data | Not enough data | 

#### Marketing

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Loyalty Programs** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 

#### Administration

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **E-commerce Integration** | Not enough data | Not enough data | 

### Restaurant POS

| Product | Score | Reviews |
|---|---|---|
| **Heartland Dinerware** | N/A | N/A |
| **Toast** | 8.5/10 | 190 |

#### Administration

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Menu Building** | Not enough data | 8.8 (148 reviews) | 
| **Inventory Management** | Not enough data | 8.0 (88 reviews) | 
| **Employee Scheduling** | Not enough data | 7.6 (71 reviews) | 
| **Accounting** | Not enough data | 8.3 (115 reviews) | 
| **Reporting & Analytics** | Not enough data | 8.6 (156 reviews) | 
| **Loyalty Management** | Not enough data | 8.1 (93 reviews) | 

#### Meal Service

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Payment Gateway** | Not enough data | 8.8 (147 reviews) | 
| **Table Management** | Not enough data | 8.9 (114 reviews) | 
| **Check Adjustment** | Not enough data | 8.7 (147 reviews) | 
| **Kitchen Tickets** | Not enough data | 8.9 (141 reviews) | 
| **Takeout & Delivery** | Not enough data | 8.7 (130 reviews) | 

### Restaurant Management

| Product | Score | Reviews |
|---|---|---|
| **Heartland Dinerware** | N/A | N/A |
| **Toast** | 8.5/10 | 94 |

#### Platform Basics

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Reporting** | Not enough data | 8.6 (74 reviews) | 
| **Interoperability** | Not enough data | 8.3 (58 reviews) | 

#### Back Office

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Accounting** | Not enough data | 8.7 (65 reviews) | 
| **Employee Management** | Not enough data | 8.1 (71 reviews) | 
| **Analytics** | Not enough data | 8.6 (72 reviews) | 
| **Inventory Management** | Not enough data | 7.8 (45 reviews) | 

#### Front of Office

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **POS** | Not enough data | 9.2 (81 reviews) | 
| **Table Management** | Not enough data | 8.7 (62 reviews) | 
| **Kitchen Ticketing** | Not enough data | 8.8 (76 reviews) | 
| **Reservations** | Not enough data | 7.3 (40 reviews) | 

#### Platform Data

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Dashboard** | Not enough data | 9.0 (72 reviews) | 

#### Agentic AI - Restaurant Management

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

### HCM Software

| Product | Score | Reviews |
|---|---|---|
| **Heartland Dinerware** | N/A | N/A |
| **Toast** | N/A | N/A |

#### Generative AI

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Restaurant Marketing Tools

| Product | Score | Reviews |
|---|---|---|
| **Heartland Dinerware** | N/A | N/A |
| **Toast** | N/A | N/A |

#### Customer Data and Insights

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Customer Analytics** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Marketing Automation** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **SMS & Push Notifications** | Not enough data | Not enough data | 

#### Engagement and Retention

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Offers Management** | Not enough data | Not enough data | 
| **Rewards Program** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Integration and Compliance

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Analytics and Reporting** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Compliance and Consent Management** | Not enough data | Not enough data | 

### POS

| Product | Score | Reviews |
|---|---|---|
| **Heartland Dinerware** | N/A | N/A |
| **Toast** | N/A | N/A |

#### Payments

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Credit Card Payments** | Not enough data | Not enough data | 
| **Partial Payments** | Not enough data | Not enough data | 
| **Split Payments** | Not enough data | Not enough data | 
| **Discounts** | Not enough data | Not enough data | 
| **Voided/Refunded Payments** | Not enough data | Not enough data | 
| **Store Credit Allocation** | Not enough data | Not enough data | 
| **Tip Adjustments** | Not enough data | Not enough data | 
| **Offline Payments** | Not enough data | Not enough data | 
| **Multidevice Payment Acceptance** | Not enough data | Not enough data | 
| **Next Day Deposits** | Not enough data | Not enough data | 

#### Employee Management

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Employee Accounts** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Commission Tracking** | Not enough data | Not enough data | 
| **Tab Allocation** | Not enough data | Not enough data | 
| **Log/Shift Notes** | Not enough data | Not enough data | 
| **Staff Scheduling** | Not enough data | Not enough data | 
| **Floor Plans** | Not enough data | Not enough data | 

#### Customer Management

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Loyalty Membership** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 
| **Credit Card Filing** | Not enough data | Not enough data | 

#### Inventory Management

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Track Inventory** | Not enough data | Not enough data | 
| **Inventory Notifications** | Not enough data | Not enough data | 
| **Product Organization** | Not enough data | Not enough data | 
| **Multilocation Inventory Tracking** | Not enough data | Not enough data | 

#### Integrations

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Accounting Integrations** | Not enough data | Not enough data | 
| **Inventory Management Integrations** | Not enough data | Not enough data | 
| **E-Commerce Integrations** | Not enough data | Not enough data | 

#### Analytics

| Feature | Heartland Dinerware | Toast | 
|---|---|---|
| **Sales Tracking** | Not enough data | Not enough data | 
| **Guest Counts** | Not enough data | Not enough data | 
| **End of Day Reports** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos)


**Unique to Toast (6):** [Restaurant Marketing Tools Software](https://www.g2.com/categories/restaurant-marketing-tools), [Retail POS Systems](https://www.g2.com/categories/retail-pos), [Restaurant Management Software](https://www.g2.com/categories/restaurant-management), [Core HR Software](https://www.g2.com/categories/core-hr), [Payroll Software](https://www.g2.com/categories/payroll), [HCM Software](https://www.g2.com/categories/hcm-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Heartland Dinerware | Toast | 
|---|---|---|
| **Small-Business** | 92.9% | 66.2% | 
| **Mid-Market** | 7.1% | 32.3% | 
| **Enterprise** | 0% | 1.5% | 

### By Industry

#### Heartland Dinerware

- **Food & Beverages:** 21.4%
- **Retail:** 14.3%
- **Restaurants:** 14.3%
- **Information Technology and Services:** 7.1%
- **Hospitality:** 7.1%
- **Hospital & Health Care:** 7.1%
- **Entertainment:** 7.1%
- **Design:** 7.1%
- **Computer Hardware:** 7.1%
- **Accounting:** 7.1%

#### Toast

- **Restaurants:** 51.2%
- **Food & Beverages:** 26.7%
- **Hospitality:** 6.4%
- **Accounting:** 1.8%
- **Financial Services:** 0.9%
- **Food Production:** 0.9%
- **Entertainment:** 0.9%
- **Information Technology and Services:** 0.9%
- **Consumer Goods:** 0.9%
- **Real Estate:** 0.9%
- **Other:** 8.5%

---
## Alternatives

### Alternatives to Heartland Dinerware

- [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) — 3.9/5 stars (337 reviews)
- [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) — 4.6/5 stars (1207 reviews)
- [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) — 4.8/5 stars (1258 reviews)
- [Petpooja POSS](https://www.g2.com/products/petpooja-poss/reviews) — 4.7/5 stars (288 reviews)
- [SpotOn](https://www.g2.com/products/spoton/reviews) — 4.4/5 stars (236 reviews)
- [TouchBistro Restaurant POS](https://www.g2.com/products/touchbistro-restaurant-pos/reviews) — 4.1/5 stars (108 reviews)
- [Clover](https://www.g2.com/products/clover/reviews) — 3.9/5 stars (106 reviews)
- [Revel Systems](https://www.g2.com/products/revel-systems-revel-systems/reviews) — 4.1/5 stars (146 reviews)
- [Upserve](https://www.g2.com/products/upserve-2019-05-21/reviews) — 4.1/5 stars (90 reviews)
- [Lavu](https://www.g2.com/products/lavu/reviews) — 3.8/5 stars (104 reviews)

### Alternatives to Toast

- [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) — 4.6/5 stars (1207 reviews)
- [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) — 3.9/5 stars (337 reviews)
- [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) — 4.8/5 stars (1258 reviews)
- [Owner.com](https://www.g2.com/products/owner-com/reviews) — 4.8/5 stars (374 reviews)
- [SpotOn](https://www.g2.com/products/spoton/reviews) — 4.4/5 stars (236 reviews)
- [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) — 4.2/5 stars (4209 reviews)
- [Restaurant365](https://www.g2.com/products/restaurant365/reviews) — 4.6/5 stars (318 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6364 reviews)
- [TouchBistro Restaurant POS](https://www.g2.com/products/touchbistro-restaurant-pos/reviews) — 4.1/5 stars (108 reviews)
- [Clover](https://www.g2.com/products/clover/reviews) — 3.9/5 stars (106 reviews)

---
## Top Discussions

### Heartland Dinerware

No discussions available for this product.

### Toast

- Title: [Is there any way to make toast work in a retail non restaurant](https://www.g2.com/discussions/37361-is-there-any-way-to-make-toast-work-in-a-retail-non-restaurant) — 2 comments, 1 upvote
  > **Top comment:** "I would advise against it. They are made for restaurants, and even that isn’t handled very well. "
- Title: [Does Toast require internet access?](https://www.g2.com/discussions/toast-specific-a075cbe2-630a-41fb-a0f3-0d1b019fd862) — 1 comment, 1 upvote
  > **Top comment:** "Yes"
- Title: [What are the benefits of a cloud based solution?](https://www.g2.com/discussions/cloud-based-software-36ccd898-5b15-4eb0-a71b-de5fc11eb3be) — 1 comment, 1 upvote
  > **Top comment:** "You can sit down at home;
- Check to reports & Sales
- Update menus
- Payroll
- Dispute charges or any credit card problem
- Great marketing opportinute"
- Title: [Is Toast just a point of sale system?](https://www.g2.com/discussions/toast-specific-99b36e8b-a723-484e-ab1e-ab312e30489f) — 1 comment, 1 upvote
  > **Top comment:** "yes, and much more. 
they can do inventory, payroll, & martketing
"
- Title: [What are the most important features to consider when buying a restaurant point of sale system?](https://www.g2.com/discussions/general-pos-f3766029-f7f9-47dc-8aa9-bb9a87b8e277) — 1 comment, 1 upvote
  > **Top comment:** "able to handle offline mode. 
This is very important that not many systems can do this. 
(toast is great offline)"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/heartland-dinerware-vs-toast)