HeartCount Reviews & Product Details

HeartCount provides a clear and structured way to capture employee feedback and turn it into actionable insights. The platform stands out for its ability to highlight trends early and support timely decision-making.

The reporting is intuitive, and the option to create custom reports reduces manual analysis and brings consistency to how data is interpreted. It helps shift feedback from a one-time activity to a continuous process.

There is still value to unlock as more data is collected over time, but even at this stage, the platform already provides useful direction on where to focus. I would recommend it to organizations looking for a more practical and data-driven approach to employee engagement. Review collected by and hosted on G2.com.

HeartCount already provides great insights, and it could be even stronger with additional analytics and deeper data exploration options, especially for custom analysis. More flexibility when building and segmenting reports would help deliver even more tailored insights.

I’d also love to see a broader range of question types for custom surveys, so feedback can be more nuanced. More automation around generating insights, along with more visually engaging graphics, could improve usability and make results easier and faster to interpret. Review collected by and hosted on G2.com.

I’ve found HeartCount to be a very intuitive and practical tool for understanding how employees feel in real time. In my HR role, it helps me capture feedback at scale and get a clear sense of the team’s overall pulse.

I particularly value the “people at risk” feature and AI-driven insights, which make it easier to identify key risks early, recognize patterns, and focus on what truly matters.

From a performance perspective, the platform helps connect employee sentiment with team effectiveness, allowing for more proactive decision-making.

We’ve replaced paper-based onboarding and offboarding processes with customized surveys, saving time and supporting our shift toward digital HR practices.

I also value the support provided by the HeartCount team, which makes the overall experience smooth and reliable. Review collected by and hosted on G2.com.

While the overall experience with HeartCount is very positive, there are a few areas where further improvements could enhance usability and overall impact.

Firstly, some survey questions can feel too general and not fully adapted to specific industries or organizational structures. Employees sometimes interpret questions through the lens of their personal life rather than their work experience, which can impact the relevance of responses. More concise and context-specific questions would help ensure clearer understanding and more accurate insights.

Secondly, the export format for customized survey reports could be improved. Currently, questions are displayed as columns with responses listed below, which requires additional time to reorganize the data. A format where questions are structured in rows with corresponding answers next to them would be more practical and user-friendly.

Additionally, when exporting reports for a specific time period, it would be highly beneficial to have the option to filter by team and generate separate reports directly. At the moment, exporting data for all teams and then manually splitting it for each manager is quite time-consuming.

Another point relates to team changes. When an employee moves from one team to another, their previous responses continue to impact the original team’s results. A more dynamic and real-time update of team allocation in reporting would provide more accurate insights.

Finally, it would be valuable to introduce benchmarking specifically against companies within the same industry, as an additional option alongside the existing benchmarks. This would allow for more relevant comparisons and a better understanding of company positioning within the industry.

Overall, these improvements would further enhance efficiency, clarity, and the overall user experience. Review collected by and hosted on G2.com.

First, the application itself is easy to use and intuitive, with no need for additional explanations. Second, it is very important that every improvement coming from the user’s perspective is truly considered and implemented, including enhancements in reporting, the introduction of AI features, and improved communication with employees. Especially in our field, it is valuable that the application enables easier and more efficient real-time communication with employees who are located in different places.I would also highlight the customized surveys, which significantly help us collect relevant data, as well as the team-level reporting that provides a clearer insight into the state of the organization. Particularly important is the ability, when managing more than 2,000 employees, to identify challenges in time and respond to them promptly. Review collected by and hosted on G2.com.

When we started using the application, we provided feedback for improvements, particularly in the area of communication with employees, such as marking comments as read and enabling direct responses to employee comments. We also suggested improvements related to the customized survey format. In general, everything we identified as an area for improvement was communicated promptly, and a significant portion of these suggestions has been implemented. Review collected by and hosted on G2.com.

The simplicity of the survey, which can sometimes provide a lot of useful information if managers use the responses in the right way. It often happens that a question triggers an important topic that is current or has not been raised before. An excellent additional tool for tracking how employees feel, in real time. It’s great that the company can guide its strategies based on monitoring employee satisfaction and perspectives on decisions in the areas covered by the survey. Review collected by and hosted on G2.com.

Sometimes the questions are general and not fully adapted to the organizational structure, which confuses employees when answering. Also, the steps required to access and complete the survey (it arrives by email, and then you need to click several more times) can be too much for some people, which is why they don’t complete the survey. Review collected by and hosted on G2.com.

HearCount helps me in my daily work to track the satisfaction of the colleagues I work with. Since I am in an HR position, this tool allows me to gather feedback from a larger number of colleagues and gain a better understanding of the team’s overall “pulse.” Additionally, based on the insights I receive through this tool, I can respond in a timely manner and focus attention on the things that matter most. Review collected by and hosted on G2.com.

Although the tool has introduced AI, I believe that greater and better integration will help optimize the process of obtaining information, as well as the way we understand and process it. Review collected by and hosted on G2.com.

I really value Heartcount's "People at Risk" feature, which has been instrumental in retaining key team members. In the tech industry, where our success depends heavily on skilled personnel, this feature has been critical to our performance, helping prevent the loss of two essential employees over the past six months. Additionally, Heartcount has made me a better manager and enabled my managers to run their teams more effectively. I also appreciate the robust support provided by the Heartcount team during the initial setup, which ensured a smooth transition. The tool's integration with our employees' emails and SMS further enhances its utility, allowing seamless communication. I switched from using annual engagement surveys to Heartcount's pulse surveys, which has vastly improved my ability to monitor and engage my team effectively. Review collected by and hosted on G2.com.

I sometimes face challenges with employees expecting immediate reactions to every comment they make through Heartcount. Even though the tool allows us to respond directly, it still takes time to think through and act, which can lead to unmet expectations. Review collected by and hosted on G2.com.

I appreciate using Heartcount for over five years primarily to track how colleagues feel at work and how they resonate with company decisions. Its ease of setup is notable, as you just log into the platform, and there's an introductory navigation on the first page, making it uncomplicated to get started. The support team is genuinely helpful and essential for our use, providing valuable assistance when needed. One of the standout features is the ability to express honest opinions and receive insights through weekly changing questions, which encourages truthful feedback from colleagues. This functionality is crucial as it allows individuals to express opinions they might not otherwise share, greatly benefiting our company. Additionally, the AI analysis is extremely useful; it helps us track colleagues' feelings, identify potential issues, and allows us to understand our analysis comprehensively. Review collected by and hosted on G2.com.

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The analytics are simple, clean, and immediately actionable. The tool helps us see sentiment shifts early on, before issues escalate, which is especially useful for teams across multiple locations. Review collected by and hosted on G2.com.

At our scale (1000+ employees) it can be hard to decide who to focus on first. The new AI improvements help a lot, but I’d like even more clarity around employees and recommended actions. Also, I wish I could export some datasets to Excel for deeper analysis. Review collected by and hosted on G2.com.

HeartCount is a great app for any business that puts its employees first. As someone in HR, I appreciate having insight into their job satisfaction, even when our teams are spread across multiple locations. That really makes a difference. Also it is very easy to use for both managers and employees. Review collected by and hosted on G2.com.

At times, we encounter technical difficulties related to the distribution of questions. Review collected by and hosted on G2.com.

Our C-level leader replied directly to a comment I posted about an issue that bothered me for months before. I never even thought of raising it until I got asked about it in one of the HeartCount’s surveys. After that, a whole custom survey was launched based on that, and the company made significant changes. Review collected by and hosted on G2.com.

Wish we had a mobile app — it would be easier to use the tool on the go. Review collected by and hosted on G2.com.