HeartCount Pricing Overview

I really value Heartcount's "People at Risk" feature, which has been instrumental in retaining key team members. In the tech industry, where our success depends heavily on skilled personnel, this feature has been critical to our performance, helping prevent the loss of two essential employees over the past six months. Additionally, Heartcount has made me a better manager and enabled my managers to run their teams more effectively. I also appreciate the robust support provided by the Heartcount team during the initial setup, which ensured a smooth transition. The tool's integration with our employees' emails and SMS further enhances its utility, allowing seamless communication. I switched from using annual engagement surveys to Heartcount's pulse surveys, which has vastly improved my ability to monitor and engage my team effectively. Review collected by and hosted on G2.com.

I sometimes face challenges with employees expecting immediate reactions to every comment they make through Heartcount. Even though the tool allows us to respond directly, it still takes time to think through and act, which can lead to unmet expectations. Review collected by and hosted on G2.com.

I’ve found HeartCount to be a very intuitive and practical tool for understanding how employees feel in real time. In my HR role, it helps me capture feedback at scale and get a clear sense of the team’s overall pulse.

I particularly value the “people at risk” feature and AI-driven insights, which make it easier to identify key risks early, recognize patterns, and focus on what truly matters.

From a performance perspective, the platform helps connect employee sentiment with team effectiveness, allowing for more proactive decision-making.

We’ve replaced paper-based onboarding and offboarding processes with customized surveys, saving time and supporting our shift toward digital HR practices.

I also value the support provided by the HeartCount team, which makes the overall experience smooth and reliable. Review collected by and hosted on G2.com.

While the overall experience with HeartCount is very positive, there are a few areas where further improvements could enhance usability and overall impact.

Firstly, some survey questions can feel too general and not fully adapted to specific industries or organizational structures. Employees sometimes interpret questions through the lens of their personal life rather than their work experience, which can impact the relevance of responses. More concise and context-specific questions would help ensure clearer understanding and more accurate insights.

Secondly, the export format for customized survey reports could be improved. Currently, questions are displayed as columns with responses listed below, which requires additional time to reorganize the data. A format where questions are structured in rows with corresponding answers next to them would be more practical and user-friendly.

Additionally, when exporting reports for a specific time period, it would be highly beneficial to have the option to filter by team and generate separate reports directly. At the moment, exporting data for all teams and then manually splitting it for each manager is quite time-consuming.

Another point relates to team changes. When an employee moves from one team to another, their previous responses continue to impact the original team’s results. A more dynamic and real-time update of team allocation in reporting would provide more accurate insights.

Finally, it would be valuable to introduce benchmarking specifically against companies within the same industry, as an additional option alongside the existing benchmarks. This would allow for more relevant comparisons and a better understanding of company positioning within the industry.

Overall, these improvements would further enhance efficiency, clarity, and the overall user experience. Review collected by and hosted on G2.com.