# Hawksearch Reviews **Vendor:** Bridgeline Digital **Category:** [Site Search Software](https://www.g2.com/categories/site-search-software) **Average Rating:** 4.2/5.0 **Total Reviews:** 79 ## About Hawksearch Hawksearch is an Artificial Intelligence driven personalized search and recommendations platform that powers success for any size business across all industries. Our goal is to ensure brands have innovative tools to deliver an accurate, relevant search experiences enabling users to find the relevant results for their needs in context, no matter the device, platform, or language. Having completed over 800+ implementations, Hawksearch is utilized for delivering engaging and personalized search experiences through our innovative features, which enable marketers, merchandisers and developers to accomplish their goals. Hawksearch's advanced machine learning and automation handle all the reactive and day-to-day monitoring allowing your team to focus on the big picture solution. Our conversion analyzer is built to understand your customer's keywords and convert them into phrases contained in your data. With built in metric families and libraries, you no longer need to have hundreds of synonyms to handle unit of measure and other metrics. ## Hawksearch Pros & Cons **What users like:** - Users value the **search efficiency** of Hawksearch, enjoying tailored results and improved customer experience. (11 reviews) - Users value the **AI-driven search results and customization** of Hawksearch, greatly enhancing their overall experience. (9 reviews) - Users find Hawksearch to be **easy to use** , with a user-friendly interface and accessible management tools. (8 reviews) - Users praise the **excellent customer support** of Hawksearch, highlighting the helpfulness of the team during onboarding. (7 reviews) - Users value the **personalization features** of Hawksearch, enhancing their search experience with tailored results and custom options. (7 reviews) - Users value the **customization and AI-driven results** of Hawksearch, significantly enhancing user experience and engagement. (6 reviews) - Search Technology (6 reviews) - Customization (5 reviews) - Features (5 reviews) - User Experience (5 reviews) **What users dislike:** - Users note that **improvement is needed** in AI integration, personalization, and reporting features within Hawksearch. (4 reviews) - Users find the **user interface outdated** , limiting the overall experience and expectations for modern functionality. (3 reviews) - Users express frustration with **software bugs** , experiencing frequent outages and inadequate support during integration challenges. (3 reviews) - Users face a **complex setup** process with Hawksearch, leading to frustration and wasted resources during integration. (2 reviews) - Users find the **difficult navigation** in Hawksearch frustrating due to overwhelming tools and frequent outages affecting usability. (2 reviews) - Expensive (2 reviews) - Feature Deficiency (2 reviews) - Increased Costs (2 reviews) - Integration Issues (2 reviews) - Users report **poor customer support** which hinders assistance, despite the software's lack of major bugs. (2 reviews) ## Hawksearch Reviews ### 1. A Powerful and Flexible Site Search Engine **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Hawksearch?** The platform has continued to perform reliably and has remained easy to maintain. The system has become easier to manage over the years as better information from our catalog has updated many of the fields the system uses to return results. The responsiveness of the support team, when questions arise, continues to be a highlight of our experience. The platform has also continued to release updates regularly, introducing stronger search capabilities and tools while keeping up with an evolving industry. It is clear the platform is actively being developed and enhancements regularly come out to improve its useability and overall customer experience. Our team is excited to see their continued advancements with Smart Search and Concept search. As AI-driven search becomes increasingly common, it is great to see HawkSearch continuing to invest in these capabilities. **What do you dislike about Hawksearch?** One area for future improvement could be the addition of an integrated AI-powered chatbot trained on Hawksearch's full documentation and best practices. As the platform continues to invest in AI search capabilities, having an interactive way to ask questions, troubleshoot configurations, or even accessing our own reporting and rules in our environment would make their tool even more accessible and easy to use. **What problems is Hawksearch solving and how is that benefiting you?** Hawksearch's engine helps streamline the order process for our customers. Previously, the primary method of order placement was through a sales person on the phone or at a store location. Our customers now have the ability to quickly access, find, and purchase our goods 24/7. A great improvement for both our business and our customers. ### 2. Excellent Overall Experience and ECommerce Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Robert M. | Ecommerce Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Hawksearch?** Hawsearch is the best in class search engine provider for our B2B organization. Their platform delivers the best experience to our customers with a very user friendly interface, not to mention their AI driven features that is constantly fine tuning itself based off trending site searches makes it a very low maintenance solution for any organization. Additionally, their development and support team is top notch and are quick to assist with any issues and enhancement/customization requests. **What do you dislike about Hawksearch?** A few of the OOTB system features were not functioning but was due to restrictions interfacing with our ecommerce platform and 3rd party systems. However, in a short period of time they were quick to collaborate with our 3rd party providers and get it implemented. **What problems is Hawksearch solving and how is that benefiting you?** By providing our ecommerce site with a finely tuned and relevant search experience that doesnt require a squad of developers to maintain. For people that are managing their own search engine it can be a very time consuming and tedious process, but with Hawksearch it can easily be administer by 1 person taking up minimal time of their work week. Also, their OOTB product recommendation feature makes is super easy to select a widget strategy to compliment any location on our website and has far exceeded our incremental revenue expectations. This alone covers the system cost + added revenue to the bottom line. ### 3. Easy to Navigate, Packed with Tools, and Backed by Supportive Hawksearch Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Hawksearch?** I really like how easy the Hawksearch platform is to navigate and use. It's easy to maintain on a daily basis. The platform also has a lot of tools that can enhance your site. The Hawksearch team is also very supportive. When we have ideas about new features for our site and need Hawksearch support, they are always helpful and willing to brainstorm with us. There is a lot of reporting available in the tool as well. **What do you dislike about Hawksearch?** Some areas of Hawksearch can have a lot of "stuff" created in it and there isn't a great way to organize rules. **What problems is Hawksearch solving and how is that benefiting you?** Hawksearch has greatly improved search results on our site through the standard tools within the work bench but also working with our team on other ways to better search results. There are a lot of areas/tools in Hawksearch that can help with search results- queriable data, synonyms, keyword replacement and much more. ### 4. Easy to Use, Feature-Rich Search with Fast Implementation and Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Raza . | E-Commerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Hawksearch?** Ease of use, variety of features including merchandising, pinning, boost/bury rules or rules tied to specific attributes etc. Implementation was quick and we had our sandbox and production environments up and running in no time. Our PM along with the technical experts at Hawksearch are quick to address issues that come up and offer solutions and not just temporary Band-Aids. I am pleased with the search engine and our choice to go along with Hawksearch as our vendor. **What do you dislike about Hawksearch?** I do not have any cons for Hawksearch, a year ago I would have said Reporting but the Reporting feature now includes everything we need. **What problems is Hawksearch solving and how is that benefiting you?** Hawksearch helps our user get to the item they need in the least amount of clicks, with dropdowns that we can adjust and popular search queries that we can point to the right product groups we are converting and not chasing leads. ### 5. B2B-Accurate Search with Powerful Merchandising and Recommendations **Rating:** 5.0/5.0 stars **Reviewed by:** Darryl M. | Director, eCommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Hawksearch?** What I like best HawkSearch combines B2B-accurate relevance with strong merchandising control and recommendations, so discovery improves customer experience and becomes a measurable performance lever across our multi-brand environment.” **What do you dislike about Hawksearch?** HawkSearch is powerful, but maximizing value requires discipline around attributes, synonyms, and merchandising governance. **What problems is Hawksearch solving and how is that benefiting you?** HawkSearch is solving a core B2B problem: customers can’t reliably find the right SKU fast enough in a complex, spec-driven catalog, especially when they search by part number, complex dimensions, finish/core/grade, brand terms, or they need an equivalent/substitute. Basic search tends to create zero results, irrelevant ranking, and too much filtering friction, which pushes buyers to call, email, or abandon. ### 6. Easy to Use and Delivers the Search Results We Need **Rating:** 4.0/5.0 stars **Reviewed by:** John D. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Hawksearch?** It's very easy to use and delivers the search results we are looking for **What do you dislike about Hawksearch?** We have occasional outtages where it goes down. **What problems is Hawksearch solving and how is that benefiting you?** In the electrical industry there are a lot of the same terms to describe different products. (ex. amps, volts, poles, gang, lumens etc.) Hawk search makes it easy to still get the desired search results even with those common keywords ### 7. Easy-to-use Product and a Responsive HawkSearch Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Hawksearch?** We have an amazing working relationship with the team behind HawkSearch. They are responsive to questions as well as open to figuring out how to improve the product for new innovative features. The integration process was seamless, delivered on time, and within budget. The all-in-one, easy-to-use product does the job well for daily searchandising needs. **What do you dislike about Hawksearch?** There are a lot of new AI innovations, which our business does not see a need for at this time. **What problems is Hawksearch solving and how is that benefiting you?** HawkSearch knows our B2B business and how our customers shop, which makes it easy to work with them to find searchandising solutions that fit their specific needs. ### 8. Incredibly Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Josh S. | Cart Path Cop, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Hawksearch?** Ease of use. Unit of measure conversion! **What do you dislike about Hawksearch?** Nothing. Everything you would want in a search agent is included **What problems is Hawksearch solving and how is that benefiting you?** UOM conversion ### 9. Solid tool that works well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Hawksearch?** It’s easy to get the hang of and works well for day-to-day use. We’ve found it to be both reliable and flexible. Overall, it does what we need it to do without being overly complicated. **What do you dislike about Hawksearch?** Reporting could be more detailed. Some tasks take more steps than expected, which can slow things down a bit. **What problems is Hawksearch solving and how is that benefiting you?** Hawksearch has allowed us to combine search across our store, marketing site, and blog, making it easier for users to find what they need in one place. ### 10. Robust, Innovative, and Highly Scalable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Hawksearch?** The software is robust and innovative. It has great scalability in the form of features and add ons. **What do you dislike about Hawksearch?** We struggled getting a clean Magento integration. **What problems is Hawksearch solving and how is that benefiting you?** We are revising some shortages in the contract and looking to work together to rebind settings ### 11. Works Exactly as Promised, Reliable and Hassle-Free **Rating:** 4.0/5.0 stars **Reviewed by:** Samantha F. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Hawksearch?** It functions as promised and expected without issue. **What do you dislike about Hawksearch?** High pricing (which is subjective) to get support ongoing **What problems is Hawksearch solving and how is that benefiting you?** Smarter search for our website ### 12. Outstanding Product with Exceptional Support and Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Drew J. | Website Strategy and CRO Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Hawksearch?** Great product with cutting-edge features, responsive support and well organized onboarding process. **What do you dislike about Hawksearch?** The tuning and feature buildout takes time and effort, but definitely worth it! **What problems is Hawksearch solving and how is that benefiting you?** Responsive AI-driven site search that answers customer questions quickly and effectively. ### 13. My Review for G2 **Rating:** 5.0/5.0 stars **Reviewed by:** Moeez Q. | Sustainability Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Hawksearch?** I particularly like its ability to provide personalized search results and recommendations based on user behavior. This can lead to more relevant and engaging interactions for visitors, ultimately helping businesses improve customer satisfaction and conversion rates. **What do you dislike about Hawksearch?** the cost can be a concern for smaller businesses or those with limited budgets. Sometimes, the extensive customization options might require significant time and resources to fully leverage, which might be a barrier for some organizations.d **What problems is Hawksearch solving and how is that benefiting you?** Relevance of Search Results: Hawksearch helps improve the relevance of search results by using advanced algorithms and machine learning to understand user intent and preferences. This leads to more accurate and useful search outcomes. Personalization: By analyzing user behavior and preferences, Hawksearch provides personalized search experiences and recommendations. This enhances user satisfaction by showing content and products that are more aligned with individual interests. Improved Navigation: It enhances site navigation through features like faceted search and filtering, which makes it easier for users to find what they’re looking for quickly and efficiently. ### 14. Using Hawksearch for Business Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Husain K. | Reliability and Assurance Specialist - Track, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Hawksearch?** Upside - It helps me analyze the datasets. Also, see the trends in the products so as I order my shipments it can help me see which prodiucts are trending in the market and help me tap in those products. **What do you dislike about Hawksearch?** Use interface can be something on which Hawksearch can work more on in order to provide intuitve environment **What problems is Hawksearch solving and how is that benefiting you?** Recommending me top searches of the products Click conversation ratio ### 15. didn't really help me **Rating:** 2.0/5.0 stars **Reviewed by:** Marcelo M. | Sales Representative Analyst , Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Hawksearch?** I love the idea of AI search and Image Search. but when I did use it I didn't have the best experience. wasn't getting the results I expected. Nevertheless, it was a while a go so I would be open to trying again. **What do you dislike about Hawksearch?** not the results I was expecting. Needs to be more up to date. **What problems is Hawksearch solving and how is that benefiting you?** Helps me get information on clients and companies I need to approach ### 16. Building the Boat whilst at sea..... **Rating:** 5.0/5.0 stars **Reviewed by:** Tom R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Hawksearch?** - The level of control over search results, and the merchandising/marketing potential of such control, is outstanding. - The ability for the engine to learn and "undersrtand what you are trying to accomplish" - Customization of your Search Results - They were great in implementing the Hawksearch engine on a production build of the site without major disruption. **What do you dislike about Hawksearch?** Caveat: We are heavily multi-tasking the launch and troubleshooting of a new multi-storefront website. - There was an initial disconnect about the sites being live and in production, instead of sandbox, but that was quickly overcome and solutions offered. **What problems is Hawksearch solving and how is that benefiting you?** Our initial Search Engine was BigCommerce, out of the box, with only partial built in support by the initial developement team, resulting in the broadest of results that had little to do with the initial search query. Hawksearch's engine, and its tools, lets us completely tailor the results that we want our customers to see when they enter a search query. ### 17. Hawksearch Review: Powerful Yet Needs Refinement **Rating:** 5.0/5.0 stars **Reviewed by:** Steven C. | Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Hawksearch?** Hawksearch offers excellent customization and AI-driven search results, enhancing user experience. Its integration capabilities with various platforms are also a strong advantage. **What do you dislike about Hawksearch?** The user interface feels outdated, and the setup process can be challenging for beginners. Additionally, technical support could be more responsive and efficient. **What problems is Hawksearch solving and how is that benefiting you?** Hawksearch boosts sales with relevant, fast, and personalized e-commerce search. ### 18. Incredibly powerful, easy-to-use search tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Hawksearch?** Hawksearch is feature-rich, easy-to-use, and has improved the search function on our website immensely. I especially like that we can tailor the results for individual search terms, easily set up synonyms, and design custom banners to show for specific search terms or results. Customer service is excellent as well! **What do you dislike about Hawksearch?** There are so many tools in the backend that it's easy to forget where things are if you don't use it very often. **What problems is Hawksearch solving and how is that benefiting you?** No problems! I find myself using it to navigate our website on a daily basis because of its ease and effectiveness. I'm a big fan of the boost/bury rules. I also really appreciate that when a search yields no or poor results, we can have a "contact us" banner and text pop up, urging the user to contact us for more help. **Official Response from Michael Benedict:** > Thank you so much for the great review and we are so happy you are having such a positive experience with our product. As always, please don't hesitate to contact your account manager for anything you need. And stay tuned for our upcoming roadmap webinar so you can see what other exciting things are bringing to you in 2020 ### 19. Great Search Engine **Rating:** 5.0/5.0 stars **Reviewed by:** Werner v. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Hawksearch?** User friendly search engine that provides all answers and more that I need **What do you dislike about Hawksearch?** color scheme is a little harsh- i wish there was options to change it **What problems is Hawksearch solving and how is that benefiting you?** able to curate my searches and tailor to the best fit for me and my company ### 20. Nice UI and easy to integrate **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro F. | Marketing Communications Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Hawksearch?** It integrates with shopify very well, and their customer support team is great. **What do you dislike about Hawksearch?** The user interface is a bit outdated. I liked it but i understand it could be better. **What problems is Hawksearch solving and how is that benefiting you?** Hawksearch benefits me because it helps me avoid irrelevant search results. ### 21. Useful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Livet F. | Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Hawksearch?** It was easy to use. I did not have any complications **What do you dislike about Hawksearch?** I did not use it a lot, so for now, I do not have anything I dislike **What problems is Hawksearch solving and how is that benefiting you?** Find useful information ### 22. Great Search Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Olivia v. | Associate Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Hawksearch?** Very easy to use search tool - tailored to my company and my needs **What do you dislike about Hawksearch?** Customer service isn't the best but no major bugs in the software **What problems is Hawksearch solving and how is that benefiting you?** Learning more about the e-commerce environment ### 23. Such a nice company **Rating:** 3.5/5.0 stars **Reviewed by:** Jannat S. | Unemployed, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Hawksearch?** I like how it's not difficult to use and easy to access. **What do you dislike about Hawksearch?** Some things they can work on is fixing bug issues **What problems is Hawksearch solving and how is that benefiting you?** The level of control over search results. ### 24. **UPDATED** ABSOLUTE GARBAGE, Terrible Launch, and Terrible Support **Rating:** 0.0/5.0 stars **Reviewed by:** Brad S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Hawksearch?** Akanksha and the development team were helpful and thorough during onboarding. Even still, we were met with a lot of problems and quickly found out the service was unreliable. Furrthermore, the reporting and analytics is not very good. The reports do not provide much info. **What do you dislike about Hawksearch?** We were initially told integration was super easy with Handlebars, then came to find we were the first users of Handlebars on BigCommerce. Lots of errors in the beginning that burned up our available hours and time. We were the ones troubleshooting and finding solutions to their product. Even though we were doing the work, it resulted in us having to purchase more hours and they would not take ownership of any problems resulting from the Handlebars integration. Not long after going live we were experiencing outages of at least 15mins regularly and multiple times a day of at least 5 mins a time where search results and category/navigation would return no products at all. After multiple phone calls to troubleshoot, Hawksearch could not figure out what was going on and said they would move us to our own "server" so that we were not conflicting with other Hawksearch customers. They also requested we reduce the number of facets returned on the site to 15 and not sync our descriptions. Even after doing so, we continued to have problems. We only have 55k SKUs and not that many facets, but we still had to limit our scope. More calls and emails later we had found out that one of their biggest customers had increased their demand of the servers by syncing every second, causing all of the available resources to be used up by them leaving us with little to no working product. We are a new customer and had just gone live. 2+ months of issues and we find out that all of the available resources were being taken by another customer all the while they were asking us to limit ourselves. The initial SLA test returned an SLA of 99.54%, which is under the contracted rate of 99.9%. They did not offer any monetary compensation and put us through the regular "we're sorry" act. Finally they agreed to compensate us(~$50; still unknown) for going under SLA but we have not received anything yet. Furthermore, they are making us finish out our contract even though it is unusable. They don't care about new customers unless you are a fortune 500. Very dissapointed and I will be spreading this message far and wide. **What problems is Hawksearch solving and how is that benefiting you?** Hawksearch was supposed to allow dynamic search results and better results but all we were met with was problem after problem and support did nothing for us. Incredibly dissapointed by this mess and misdirection from Hawksearch. ### 25. A good business tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Hawksearch?** Decent costumer support team and number of features. **What do you dislike about Hawksearch?** I haven't really used it too frequently, so maybe I didn't like the accessibilty of it. **What problems is Hawksearch solving and how is that benefiting you?** Thinking of my business a bit different which helps with tunnel vision. ### 26. Solid software **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Hawksearch?** Found it to be useful and there was not too many bugs/major issues **What do you dislike about Hawksearch?** I believe that it would be nice to integrate it with other operating systems **What problems is Hawksearch solving and how is that benefiting you?** It allows me to quickly gauge the trending products within my niche ### 27. All in one powerful search functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Hawksearch?** Hawksearch is very powerful. The ability to pin items based on keywords and a wide, set of the functionality such as autocomplete and synonymous words is extremely helpful, especially in our industry where there are lots of acronyms used by our customers **What do you dislike about Hawksearch?** Some features may be confusing for first-time users but their documentation and training were very thorough and made using the system a very pleasant experience. **What problems is Hawksearch solving and how is that benefiting you?** Our previous search software had minimal features where customers had to type the exact phrase or keyword in to display results. With Hawksearch, we have been able to set up synonyms based on our customers' search habits. With Hawksearch, you have the ability to create synonyms, autocompletes, boost, and bury rules based on keywords used. As customers use the search, it gets smarter and delivers results based on previous searches. It also offers the ability to create marketing banners that are displayed based on the keywords the customer is searching to deliver quality results. It also has the ability to pin items to the top of the results which helps us to provide customers with the best search experience. ### 28. Robust Search, Autocomplete, Widget Recommendations & More **Rating:** 4.5/5.0 stars **Reviewed by:** Angela M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Hawksearch?** Hawksearch has helped us significantly improve our search functionality. We've tailored our top keywords and categories to redirect to our associated landing pages for a highly curated customer experience. Customer search complaints have been drastically reduced. **What do you dislike about Hawksearch?** Like many vendors, we have had a few representatives over the years. Some have been great and others just OK. Reporting is a known area that needs improvement. **What problems is Hawksearch solving and how is that benefiting you?** Search results and autocomplete search bar dropdown results have greatly improved our customer experience. Widget (recommended for you, customers also like, etc.) are easy to optimize and configure at product page and cart levels. Customers are finding what they are looking for and it's taking less clicks to get to them there. ### 29. Great search technology to integrate into an ecommerce site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Hawksearch?** The search technology and learning capabilities of Hawksearch is really well-designed. Recommendation engine is good as well. The administration portal is easy to use for non-technical people with a little training. The training and on-boarding process for Hawksearch is very attentive. Technical support is good as well. **What do you dislike about Hawksearch?** Documentation is not good for integration. No feature to pin feature products based on a certain page. This is in regard to the recommendation engine. If you have a particular product in the cart or on the product detail page, to then be able to pin other specific products. **Recommendations to others considering Hawksearch:** get it **What problems is Hawksearch solving and how is that benefiting you?** Being able to pin certain products based on a product for the recommendation engine. Not sure if its on the feature list. ### 30. great product with a wide range of capabilities & reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Holly W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Hawksearch?** the wide range of functionality, support/ticketing system responsiveness, and reports. **What do you dislike about Hawksearch?** not knowing every single thing there is to know! i dislike knowing there are so many underutilized features that would likely make a difference in the user experience **What problems is Hawksearch solving and how is that benefiting you?** hawksearch helps customers find what they are looking for, and by seeing what they are seeking, i am able to tune the results to hopefully result in more conversions which benefit the company. ### 31. A highly flexible, scalable onsite & personalization tool for all sized companies **Rating:** 5.0/5.0 stars **Reviewed by:** Osman A. | Innovation Programs Lead, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Hawksearch?** HawkSearch has a wide range of amazing features with an easy to use interface. But more importantly, they have one of the best teams I've ever worked with. **What do you dislike about Hawksearch?** Personalization aspects could be improved. Would be nice to see a bit more integrated A/B testing capabilities within the platform. **What problems is Hawksearch solving and how is that benefiting you?** HawkSearch allows us to streamline and automate most of our onsite search activities and achieve operational efficiency which wouldn't be possible with out of the box solutions from standard ecommerce platforms. ### 32. User Friendly Tools to Accelerate Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Nick C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Hawksearch?** Within several months we were able to transform our underperforming hard-coded search into a modern and high performing user experience with much room for growth **What do you dislike about Hawksearch?** Nothing at this point. The team has been easy to work with and the software has performed as advertised. **What problems is Hawksearch solving and how is that benefiting you?** Click through rate on keyword search results have improved significantly. ### 33. Great support and partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Ben D. | Lead Digital Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about Hawksearch?** Hawk's technical support is great. I've worked with them for over 3 years and it's been a great partnership. They are responsive and quick to resolve items or requests that come up. **What do you dislike about Hawksearch?** There are times where I'm unsure if the boosting/burying are working effectively. We would like more a/b testing with changes so we can verify the change is effective. **What problems is Hawksearch solving and how is that benefiting you?** Our customers need to find products in a fast manner. Hawksearch allows customers to grow/find/select products quickly. ### 34. Really enjoy the features of Hawksearch! Great functionality for all users. **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Hawksearch?** The features of Hawksearch allow our business to be able to filter and select on specific keywords, facets, and other useful tools to be able to better enhance the customer journey. This better allows us to be able to help our customers find what they're looking for, as well as increase conversion. **What do you dislike about Hawksearch?** The customer service of Hawksearch can be lacking. When our business needs customization, the turn around time is slow. **Recommendations to others considering Hawksearch:** While they have good features, the customer service can be lacking at times. Hawksearch overall is great to use, but keep in mind when asking for customization at any time! **What problems is Hawksearch solving and how is that benefiting you?** With our business, we need to be able to show certain items at the top of the queue, and Hawksearch allows for boosting certain products to show first. ### 35. Cost effective search platform with advanced search features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Hawksearch?** Accurate searching while also merchandising. **What do you dislike about Hawksearch?** Personalization and reporting tools could be improved. **Recommendations to others considering Hawksearch:** I would make sure to review Hawksearch's features/functionality and make sure that they align with your company's goals. Also integration is key. Review what it will take to implement Hawksearch into your enivronment, some search platforms can be easier to implement then others. Take the time to learn and train your team on how to use Hawksearch. It can be a very powerful tool but takes time to understand how it all works. Utilize their resources at Hawksearch as there are a lot of talented team members over there. **What problems is Hawksearch solving and how is that benefiting you?** Hawksearch allows for top products to be shown while customers are typing, which allows customers to find their products faster. We have found that utilizing their recommendations tools have brought customers to the products they are looking for faster as well as showing customers products they may not have heard of. Overall, we are seeing an increase in sales and customer satisfaction. ### 36. Search, personalization and more.. **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Hawksearch?** I like the way Hawksearch allows us to personalize the way our customer find the products they are looking for. It has multiple functionalities that help us to displays always the correct product to our customers. It have search, personalization widgets, e-merchandising features and much more. **What do you dislike about Hawksearch?** It's not a plug and play solution, it requires some development work to get it done, but it's totally worth it. **Recommendations to others considering Hawksearch:** Very good tool for search engine, recommendations and e-merchandising **What problems is Hawksearch solving and how is that benefiting you?** Search, personalization, e-merchandising. ### 37. Hawk Search is diverse tool that offers complex solution to on-site search issues. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Hawksearch?** I really like the Hawk preview and ability to see why a search result set is populated as such. **What do you dislike about Hawksearch?** I wish there was an easier way for me to test and identify search issues without re-indexing and having to check multiple spots. Our items, attributes, and taxonomy files are massive so it's tough to use these to diagnose and solve a problem. **Recommendations to others considering Hawksearch:** I would tell others that Hawk Search offers both an on-site search solution as well as personalization and merchandising solutions to your website. **What problems is Hawksearch solving and how is that benefiting you?** We are solving issues with misspelled words, redirecting to landing pages, presenting facets on a landing page, and autocomplete. ### 38. Hawksearch has been a wonderful platform to use with my company. **Rating:** 4.5/5.0 stars **Reviewed by:** Alyson P. | E-Commerce Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Hawksearch?** The thing I like most is the help that is provided whenever I need it. **What do you dislike about Hawksearch?** There are some tools on Hawksearch that are harder to understand the uses of them. **What problems is Hawksearch solving and how is that benefiting you?** I mainly use Hawksearch to create landing pages for our store website, so working in this tool I continue to learn more. **Official Response from Michael Benedict:** > Thank you Alyson for taking the time to provide a review. We appreciate it. I agreed that merchandizing through search and recommendations can be a bit daunting with some of the capabilities provided by Hawksearch. I'm going to have your Account Manager reach out to you and schedule some time to get feedback on how to make it easier as well as set up some additional training for you. I hope that is ok. ### 39. Hawk Search Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Hawksearch?** Excellent account management. Easy to use dashboard. **What do you dislike about Hawksearch?** Some of the reporting is not as strong as I would like. **Recommendations to others considering Hawksearch:** Simple to use and relatively inexpensive. **What problems is Hawksearch solving and how is that benefiting you?** Site search improvements. Better user experience, better internal search results. ### 40. Solid and reliable search solution for your ecommerce website **Rating:** 4.5/5.0 stars **Reviewed by:** Juan B. | Free Lance Consulting, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Hawksearch?** Hawk is highly flexible and customizable. This was very important for us on a proprietary platform operating over 100 online businesses. Their customer service and response times are excellent. Their uptime and performance is also excellent. **What do you dislike about Hawksearch?** I would like to see better use of AI and machine learning technologies. Finding the things you are looking for or are popular can be difficult for shoppers on large-scale catalogs and leveraging ML to help improve that experience is something Hawk should invest more in. Having a large catalog can be a challenge at times specially when we need to re-index. Hawk actually indexes very fast, but having more controls and better options could be useful. **What problems is Hawksearch solving and how is that benefiting you?** We have had 5 different search solutions over the last 10 years and HawkSearch is by far the best. It allows our technical team to easily fire up new websites and also enable our marketers to do the merchandising job they need to do. We've been able to off-load quite a few CMS components to hawk which was pleasant surprise. **Official Response from Michael Benedict:** > Hey Juan, we are happy you enjoy the product but take heart in your feedback. We have some significant AI/ML and tuning capabilities and are always adding more. I'm going to have Gail, your Account Manager, reach out and see if we can address your feedback as well as get other desires added to our roadmap to make it even easier for you. We definitely recognize the challenges of merchandizing across a diverse product catalog and making that easier and have a better return is a key part of roadmap. ### 41. Best when you pay attention **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Hawksearch?** Many options can do lots of stuff and that seems like enough words. **What do you dislike about Hawksearch?** Too many options lots of stuff and that seems like enough words. **What problems is Hawksearch solving and how is that benefiting you?** Understanding and maximizing SEO, ### 42. Continuously Evolving With A Team That Cares **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Hawksearch?** Hawksearch provides functionality we need at a fair price, with tools developed both in mind of developers who will implement and business users that will administer them. They never stop in evolving their tools nor listening to customers to add to their roadmap. Working with them is a positive experience and one in which I feel like we have a true partner as oppose to just another technology vendor. **What do you dislike about Hawksearch?** Documentation for development, for more nuanced usage can sometimes be a bit lacking. That said, if you reach out to the team, they will help you understand or provide additional information. **Recommendations to others considering Hawksearch:** To work with the team and receive a demo. Hawksearch is very flexible and if they can meet my team's needs and wants, I suspect most would be quite thrilled working with them versus other vendors. **What problems is Hawksearch solving and how is that benefiting you?** We use Hawksearch to provide eCommerce product search, dynamic product recommendations, and refinements/filters within other parts of our catalog that search does not touch. We are planning to soon use it for content search. **Official Response from Michael Benedict:** > Thank you for taking the time to provide thoughtful feedback. We certainly strive to be work with every client as if it is our own site. As for documentation on more nuanced usage, we have an increased focus on this going into Q1, including adding crowd sourced learnings and more readily self help assessible tools directly in the UI. But without a doubt, don't hesitate to phone us any time. ### 43. Hawksearch empowers robust search. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Hawksearch?** We are looking forward to using Hawksearch to power our search and guided navigation in a way not possible with our current search solution. The ability for our non-technical team to influence the results on landing pages and search results is truly compelling. The team at Hawksearch is committed to making sure that E-retailers have the tools they need to stay nimble. **What do you dislike about Hawksearch?** While working in the dev environment there have been some hiccups, but the Hawksearch team is always quick to respond and resolve. True professionals. **Recommendations to others considering Hawksearch:** Make sure that you stay up to date on new features. If you need customizations, make sure both teams are aware of the ramifications to out of the box tools. Sometimes the customizations could cause downstream issues and you need to be aware up front. **What problems is Hawksearch solving and how is that benefiting you?** We have had to apply generic rules to landing page results where a more custom approach is necessary. Hawksearch gives us the tools to change this. **Official Response from Michael Benedict:** > Thank you for taking the time to provide a review and we are excited to work with you on a new chapter in search for your organization. We definitely support the recommendation to stay up to date on the latest functionality and we continue to create a product that provides significant customizability while protecting the upgrade path, especially with the latest releases moving forward. But working with us through any upgrade is advisable. Thank you again for choosing Hawksearch. ### 44. I will continue to use this program **Rating:** 4.0/5.0 stars **Reviewed by:** Dioesie W. | Commerce, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2019 **What do you like best about Hawksearch?** I will approach this survey more from an improvement side than a business-clients, enthusiastic about significance of results. The Hawk Search stage is extremely instinctive, eCommerce centered, and wealthy in highlights. The establishment the group has fabricated is a solid one, one that is certain to improve with time and refinement. The group itself is available to change, discourse, and working with the customer; from deals to extend the executives to improvement. **What do you dislike about Hawksearch?** We have discovered a couple of holes in their API, yet once more, the group has been exceptionally pleasing to rectifying those and working with us. We were additionally progressing from another item that their association gives, and found the change procedure somewhat more confused than we were left to accept from the attempt to sell something. Be that as it may, to both of these focuses, the group has proactively looked for criticism and made us feel esteemed for sharing legit input. **What problems is Hawksearch solving and how is that benefiting you?** We are endeavoring to tackle average to poor list items with our present stage, oversee the introduction/frontend improvement, and have a stage that we can construct onto with extra highlights. We are as of now observing information importance upgrades, just as dealing with the frontend advancement, giving us more prominent self-governance. **Official Response from Michael Benedict:** > Thank you for taking the time to provide your feedback. We always work to address customers issues as if it were an issue on our own site. I hope that your experience continues to met with rapid responses from the team. Please don't hesitate to push us if we are delivering in the timeframe desired or with as much detail as needed. ### 45. Hawksearch review Aug 19 **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Hawksearch?** I really like the dropdown feature when entering a search - before clicking - and how it shows preview pictures. If you enter a part number it shows the part so you can confirm before you choose it. **What do you dislike about Hawksearch?** I don't think it's features for spellcheck are very good or intuitive. I also think it could do a better job of understanding user intent, natural language processing, and other items. **What problems is Hawksearch solving and how is that benefiting you?** Working on trying to incorporate reviews as a component of search results and recommendations. Trying to incorporate search results and behavior into 3rd party products - specifically for CDP or product recs and to inform other pieces of tech stack. **Official Response from Michael Benedict:** > We are very disheartened to see a client have a negative view of our platform. As the General Manager of the business, I would love to hear from you directly @ Michael.benedict@hawksearch.com to see if we can address your needs. I know we always work hard to enable clients to see the value in Hawksearch and would love to see your experience with our product become much more positive. ### 46. Fast and Simple Redirects **Rating:** 5.0/5.0 stars **Reviewed by:** Paul W. | Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Hawksearch?** The Toolbox function is so easy to pick up. I went from logging in to knowing how to do synonyms and redirects in under 15 minutes. **What do you dislike about Hawksearch?** The Live Chat is sometimes disabled. The analytics are weak and it is impossible to drill down to specific keywords. **What problems is Hawksearch solving and how is that benefiting you?** Search bar redirects, marketing messages at the top of search results **Official Response from Michael Benedict:** > Hi Paul. Thanks for taking the time to provide a review. We will look into the live chat issue and be more clear about when that is available. As for analytics, we do try to provide some good analytics on the new release, but also recognize the great information available in the platform we aren't exposing yet and would love your feedback on what else you would like to see. Can you reach out to me at Michael.benedict@hawksearch.com so we can set up time with the product team to get additional feedback? Thanks ### 47. Knowledgeable, reliable,fast **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Hawksearch?** We're more than 5 years with Hawk and had maybe one service downtime. Very reliable. **What do you dislike about Hawksearch?** Sometimes it takes lot of back-forward emails to locate and get to the bottom of issue **What problems is Hawksearch solving and how is that benefiting you?** Hawk search-results is a big part of our website. Search-result pages well structured. Very low latency. Easy to manage from dashboard. **Official Response from Michael Benedict:** > Thank you for taking the time to review our product. We appreciate it. We will provide some feedback to the team about jumping on a call earlier if it seems emails are dragging on. Please let us know if we can help further and don't hesitate to provide any additional feedback to feedback@hawksearch.com. And if you haven't implemented personalized search or recommendations yet, we would love to help you do so. ### 48. Huge improvement to our website **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Hawksearch?** The ease of setting up items and ability for customers to find what they need. **What do you dislike about Hawksearch?** There's a lot to learn about what can be done. **What problems is Hawksearch solving and how is that benefiting you?** The ability for customers to find exact parts. It's critical that parts are able to be found without an exact number being entered. **Official Response from Michael Benedict:** > Thank you for taking the time to review our product. We couldn't agree more that merchandizing your products through search and recommendations is frankly pretty darn hard. We have regular training sessions and work 1 on 1 with our clients on this. We would certainly like to invest time with you to makes you as proficient as possible. Please reach out to your Account Manager or send and email to feedback@hawksearch.com to get this scheduled. ### 49. Flexible, Easy-To-Use, Powerful site search engine tool in the hands of merchandising teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2016 **What do you like best about Hawksearch?** I like the responsiveness of the Hawk Search management teams. If we ever needed to try something new or different, or if we have bugs/issues and we need fixes ASAP, they are always available and on the case. They are really supportive in the strategies we want to develop for our websites, in addition to regularly providing suggestions to improve our current methodology in ways we may not have thought of before. **What do you dislike about Hawksearch?** There isn't really much I dislike about the tool. I have experience with a few other site search vendors and our own internally developed site search tool, and I can say that Hawk Search is the best one I've worked with so far. We were a little slower to onboard, but this was in no way attributed to Hawk Search, this was due to some internal issues. **Recommendations to others considering Hawksearch:** Why haven't you signed up for a demo yet? **What problems is Hawksearch solving and how is that benefiting you?** One business problem related to site search is the ability to capture top search queries that yield little to no results. This may indicate our customers have interests in these types of items, but we don't carry them. Is this an opportunity for us to add that item to our product catalog? We recently identified a few Beauty Branded products that fit this bill, and our current Beauty Brand Manager is looking into the feasibility of adding those types of items to our catalogs. **Official Response from Michael Benedict:** > Thanks for taking the time to write this thoughtful review. We have always believed and seen how the data that exists in search can help provide insights to product buyers and to see you taking advantage of that is great. We would love to talk more to you and the buyers to see if the reports we have added have helped and what additional out of the box reporting we could add. If you would be willing to reach out to us at feedback@hawksearch.com (goes to the product team) we would love to set up a follow up conversation. ### 50. Feature Rich **Rating:** 4.0/5.0 stars **Reviewed by:** Kurt I. | Owner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2016 **What do you like best about Hawksearch?** The features. Hawk has built a platform that is full of features - allowing us to customize the results to create a smooth customer experience while meeting our business goals. In the end, they have given us an integration that is seamless, a backend that allows us to merchandise more effectively and the ability to make changes in a moments notice. **What do you dislike about Hawksearch?** The reporting gives you just enough, leaving you wanting more details. They cover some of the basics such as queries, poor results, # of results, etc. but lack the ability to segment and filter further. Another challenge has been Hawk's support - critical issues are usually addressed in a timely fashion, but often questions will take longer than anticipated to be resolved. More often than not they are able to accommodate our needs through customization or the tools already built into the backend. **Recommendations to others considering Hawksearch:** I would recommend that you understand all of the features Hawk has available - there are a bunch and in many regards give you a lot of control. Based on the feature, make sure you address any additional requirements you want because Hawk was able to accommodate our needs in many ways during implementation. **What problems is Hawksearch solving and how is that benefiting you?** We needed a solution that could work within our static frontend environment, and Hawk was able to provide a solution that added dynamic capabilities. Their backend gives us a way to continually build out and merchandise our store in a way we weren't able to do beforehand. ## Hawksearch Discussions - [How does Hawk Search help SEO?](https://www.g2.com/discussions/seo-d353edd0-94c1-4f71-8558-6ed976ad2c2e) - 1 comment, 1 upvote - [What differentiates Hawk Search from other site search engines?](https://www.g2.com/discussions/other-search-engines) - 1 comment, 1 upvote - [What features does Hawk Search include?](https://www.g2.com/discussions/features-06f98bc5-1dae-4ec9-9f26-659f03be1fb3) - 1 comment, 1 upvote - [What is a hosted solution?](https://www.g2.com/discussions/hosted-solution-91fa7bf5-510c-44d1-b71f-96a08c69b29c) - 1 comment, 1 upvote - [What is Hawk Search?](https://www.g2.com/discussions/hawk-search) - 1 comment, 1 upvote - [View Hawksearch pricing details and edition comparison](https://www.g2.com/products/hawksearch/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+01%3A52%3A16+-0500&secure%5Bsession_id%5D=df14dab4-0211-4466-aec7-8375b4269de7&secure%5Btoken%5D=f8196c0c33c94a5585f86bc7fb29f10fb0fa6510c0ccac246cef395336837b0e&format=llm_user) ## Hawksearch Integrations - [Epicor Prophet 21](https://www.g2.com/products/epicor-prophet-21/reviews) - [Inriver](https://www.g2.com/products/inriver/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Optimizely Commerce Connect](https://www.g2.com/products/optimizely-commerce-connect/reviews) - [Optimizely Configured Commerce](https://www.g2.com/products/optimizely-configured-commerce/reviews) - [Optimizely Content Management System](https://www.g2.com/products/optimizely-content-management-system/reviews) - [ROC Commerce](https://www.g2.com/products/roc-commerce/reviews) ## Hawksearch Features **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Search Setup** - Indexing - Auto Complete - Product Information - Stemming **Agentic AI - Site Search** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Templates** - Library - Customization - Optimization **Analytics** - Reports & Analytics - Customer Data **Product Discovery** - Recommendations - Conversion - Personalization - Faceted Search - Ranking and Relevancy **Search Experience Management - Site Search** - Query Suggestions - Typo Tolerance - Synonyms - Natural Language - Rankings - Personalization **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Administration** - Integrations - Dashboard **Integration** - E-Commerce - PIM - Merchadising **Functionality - Site Search** - Search Analytics - Integrations - Federated Search - Multi-Language Support **Multichannel** - Web - Email - Mobile **Generative AI - Site Search** - Text Generation - Text Summarization **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance ## Top Hawksearch Alternatives - [Algolia](https://www.g2.com/products/algolia/reviews) - 4.5/5.0 (428 reviews) - [Athos Commerce](https://www.g2.com/products/athos-commerce-athos-commerce/reviews) - 4.5/5.0 (217 reviews) - [Coveo](https://www.g2.com/products/coveo/reviews) - 4.3/5.0 (142 reviews)