Generated from real user reviews
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Dave P.
Small-Business (50 or fewer emp.)
5.0/5
"Excellent PSA though workflow management can be confusing!"
What do you like about HALO?
Queue management, agent involvement, decent support and integration with our other stack products means that the PSA has become the centralised produc
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Great way to recognize hard work!"
What do you like about HALO?
Ease of use, customer support and the number of features provided make Halo a great employee recognition partner. We have a great representative, Nico
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Verified User
Enterprise (> 1000 emp.)
5.0/5
"Great way to recognize hard work!"
What do you like about HALO?
Ease of use, customer support and the number of features provided make Halo a great employee recognition partner. We have a great representative, Nico
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Helpful and responsive"
What do you like about HALO?
I appreciate the quick responses from them and the open communication style.
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Helpful and responsive"
What do you like about HALO?
I appreciate the quick responses from them and the open communication style.
JACKY L.
Enterprise (> 1000 emp.)
2.0/5
"Halo works but there is a lot of room for improvement."
What do you like about HALO?
The team is very responsive via email and they try to resolve issues within less than three days,
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Sanjay L.
Small-Business (50 or fewer emp.)
4.0/5
"HALO"
What do you like about HALO?
Halo UI was quite fast so that point i like in that
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Great way to recognize hard work!"
What do you like about HALO?
Ease of use, customer support and the number of features provided make Halo a great employee recognition partner. We have a great representative, Nico
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Great way to recognize hard work!"
What do you like about HALO?
Ease of use, customer support and the number of features provided make Halo a great employee recognition partner. We have a great representative, Nico
Verified User
Enterprise (> 1000 emp.)
2.5/5
"Basic Employee Engagement Platform"
What do you like about HALO?
Easy to send kudos and e-cards. Able to brand to the organization.
See Related User Reviews
Sanjay L.
Small-Business (50 or fewer emp.)
4.0/5
"HALO"
What do you dislike about HALO?
some process in the Halo are not easy to use like procurement one etc
Dave P.
Small-Business (50 or fewer emp.)
5.0/5
"Excellent PSA though workflow management can be confusing!"
What do you dislike about HALO?
Support can be a little circuitous, and problems/issues are not readily identifiable - lots of digging!
See Related User Reviews
Dave P.
Small-Business (50 or fewer emp.)
5.0/5
"Excellent PSA though workflow management can be confusing!"
What do you dislike about HALO?
Support can be a little circuitous, and problems/issues are not readily identifiable - lots of digging!
Drew M.
Small-Business (50 or fewer emp.)
4.0/5
"Halo: Where everything comes and goes!"
What do you dislike about HALO?
At times we feel left in the dust when API/integrations do not work and Halo points the finger at the other company out of the gate, rather than troub
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Drew M.
Small-Business (50 or fewer emp.)
4.0/5
"Halo: Where everything comes and goes!"
What do you dislike about HALO?
At times we feel left in the dust when API/integrations do not work and Halo points the finger at the other company out of the gate, rather than troub
Lori S.
Mid-Market (51-1000 emp.)
5.0/5
"Very Responsive and User Friendly"
What do you dislike about HALO?
I truly can't think of anything I dislike about HALO. Anytime I have requested something regarding the site, they have come through and adjusted it fo
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Verified User
Enterprise (> 1000 emp.)
5.0/5
"Helpful and responsive"
What do you dislike about HALO?
There are times where solutions seem to take longer than before.
Lauren C.
Enterprise (> 1000 emp.)
4.0/5
"Halo has been a pleasure to work with on our journey to improve employee satisfaction."
What do you dislike about HALO?
Launching a website with Halo is hugely time-consuming. This isn't something that Halo can necessarily fix, it's just something that companies should
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Helpful and responsive"
What do you dislike about HALO?
There are times where solutions seem to take longer than before.
Lauren C.
Enterprise (> 1000 emp.)
4.0/5
"Halo has been a pleasure to work with on our journey to improve employee satisfaction."
What do you dislike about HALO?
Launching a website with Halo is hugely time-consuming. This isn't something that Halo can necessarily fix, it's just something that companies should
Halo UI was quite fast so that point i like in that Review collected by and hosted on G2.com.
some process in the Halo are not easy to use like procurement one etc Review collected by and hosted on G2.com.
Queue management, agent involvement, decent support and integration with our other stack products means that the PSA has become the centralised product for the organisation. Review collected by and hosted on G2.com.
Support can be a little circuitous, and problems/issues are not readily identifiable - lots of digging! Review collected by and hosted on G2.com.
All the integrations! We picked it specifically to integrate all our tools. Review collected by and hosted on G2.com.
At times we feel left in the dust when API/integrations do not work and Halo points the finger at the other company out of the gate, rather than troubleshoot on the spot. Review collected by and hosted on G2.com.
Halo is often changing up the items offered in their catalogue. Halo's prices seem to be pretty fair for the cost of the item and their mark up. We have a dedicated assigned account manager. There are many different features that Halo offers that my company does not use. My coworkers do not have any issues accessing the site and finding the product they want. The emails alerting employees of their anniversary is automated, which takes our HR team almost entirely out of the picture, which is very nice. Review collected by and hosted on G2.com.
It took 4 years for us to be given an account manager, which led to a lot of back and forth and a delay in changes and corrections. The shipping and freight charges are often very high and despite requesting to be informed beforehand when they will be high, this never occurs. We have had 300+ charges on shipping of items. The online portal is not easy to navigate or administer. I cannot add or remove employees from the portal myself and must do so through data uploads manually emailed to Halo. Review collected by and hosted on G2.com.
Thanks for sharing your feedback with us, Kaitlyn. It's great to hear your team is benefiting from the automation and in good hands with a dedicated account manager now! We're sorry to hear you weren't getting the support you wanted for some time. Thanks also for voicing the issues you're having around the shipping charges and online portal. I'm connecting with your account manager to see how we may be able to improve this for you.
It allows us to be more aware of what we're doing well Review collected by and hosted on G2.com.
Low points per nomination. You can't redeem points for anything hardly. It's hard to Navigate at times and confusing at others. Review collected by and hosted on G2.com.
Large variety of gifts offered at each service level. Gifts ship out rather quickly & are exactly as described. The team at HALO are great at responding to my emails and providing service to employees when they need it. Review collected by and hosted on G2.com.
The shipping of service awards at the beginning of the quarter can be delayed at times. Part of that is my fault so I'm going to make sure data is turned in by the deadline for the 2024 Q1 awards to see if that helps matters. Review collected by and hosted on G2.com.
Thanks so much for taking the time to share your experience, Chrystal! We appreciate your partnership in producing your employee's awards in a timely manner.
I love the selection they have for our employees regarding recognition gifts. I know our employees use the site by the monthly invoice, and I can run reports as well. It's very nice having a company that provides recognition for anniversaries, birthdays, and spot gifts automatically. Review collected by and hosted on G2.com.
I truly can't think of anything I dislike about HALO. Anytime I have requested something regarding the site, they have come through and adjusted it for me. Pertaining to how employee updates are sent, I would love to see a feed go from our HRIS system to their system. This could be an issue with our HRIS provider and not HALO. Review collected by and hosted on G2.com.
Thanks for your kind review, Lori! We're so glad we can play a part in making your job easier and helping recognize employees for their special accomplishments. We'll also pass on your feedback about HRIS integration to internal teams.
The team is very responsive via email and they try to resolve issues within less than three days, Review collected by and hosted on G2.com.
1. They do not pick up the phone.
2. The website is extremely rudimentary. Review collected by and hosted on G2.com.
Thanks for taking the time to review us, Jacky. We're sorry to learn you're not having a great experience with our website or getting support on the phone. We'd love an opportunity to make this right. I'll be reaching out directly to you so we can connect on your feedback.
Wide variety of gifts for our employees. Review collected by and hosted on G2.com.
Longer than I would like shipping times... Review collected by and hosted on G2.com.
Halo is highly responsive to emails and calls. They are quick to offer best practices and ideas for projects and other initiatives. We met with one other company before signing with Halo and they weren't as personable or knowledgeable as Halo has been. Review collected by and hosted on G2.com.
Launching a website with Halo is hugely time-consuming. This isn't something that Halo can necessarily fix, it's just something that companies should be aware of when signing on to create a site. Review collected by and hosted on G2.com.
Thank you so much for sharing your experience, Lauren! We're so glad you're receiving responsive and personable support. We appreciate you sharing the feedback about the launch being time-consuming. Ease of use for our customers is a high priority for us and we'll continue to strive towards quicker and smoother launches. We look forward to continuing to support you in recognizing your employees!
