HaloCSM Pricing Overview

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HaloCSM Pricing Key Insights

Last updated on Apr 09, 2026

HaloCSM offers 1 pricing edition, starting at £40. HaloCSM pricing tiers are designed to support different usage levels and team sizes. HaloCSM also offers a free trial. Compare the HaloCSM pricing table below to figure out the best fit for your needs. Some plans may require you to contact Halo Service Solutions for custom pricing.

All Inclusive — £40 / Per User Per Month

*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.

All Inclusive

£40.00

Per User Per Month

HaloCSM is priced per agent, per month. An agent is a licensed user who signs in to handle conversations. End users and customers accessing the self-service portal are not charged, and pricing is driven by agent count alone rather than ticket volume, contact records or data storage. There are no feature tiers or editions. Omnichannel handling, the self-service portal and knowledge base, workflow and SLA automation, reporting and dashboards, integrations and AI are all included in the single per-agent price. AI agents sit within the licence rather than being metered per resolution. Two licence types are available. A Named licence is assigned to one individual. A Concurrent licence is drawn from a shared pool and counts how many agents are signed in simultaneously, which suits rota-based teams, round-the-clock coverage and occasional users such as escalation contacts or seasonal cover. Mixed licensing is supported. Billing is monthly or annual. Cloud hosting and on-premise deployment

There are no feature tiers or editions. Omnichannel handling, the self-service portal and knowledge base, workflow and SLA automation, reporting and dashboards, integrations and AI are all included in the single per-agent price. AI agents sit within the licence rather than being metered per resolution.

Two licence types are available. A Named licence is assigned to one individual. A Concurrent licence is drawn from a shared pool and counts how many agents are signed in simultaneously, which suits rota-based teams, round-the-clock coverage and occasional users such as escalation contacts or seasonal cover. Mixed licensing is supported.

Billing is monthly or annual. Cloud hosting and on-premise deployment are available at the same per-agent price, with a choice of data residency region.

Pricing information for HaloCSM is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase HaloCSM must be conducted with the seller.

Pricing information was last updated on September 28, 2026

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HaloCSM Alternatives Pricing

The following is a quick overview of editions offered by other Customer Service Automation Software

Product	Price	Features
Salesforce Service Cloud Starter Suite	Starting at $25.001 User Per Month	The simple CRM suite for marketing, sales, service, and commerce. Case Management Knowledge Management Salesforce Mobile App Customizable Reports and Dashboards Task Management, Activity Feed Lightning App Builder AppExchange App Integration
Freshdesk Freshdesk Growth	$19.00Per User Per Month	Ticketing, customer portal, reports and more. Ideal for small businesses that want to offer service on email. Help Desk and Ticketing OOB analytics and standard reports Self-service knowledge base Security, routing, SLA
Front Starter	$25.00Per User Per Month	Billed annually, up to 10 seats Shared inbox and ticketing AI Topics and up to 10 automation rules Basic analytics No-code public knowledge base Available AI add-ons: Copilot, QA, CSAT

Various alternatives pricing & plans

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Pricing information for the above various HaloCSM alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.