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GrowthHero Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the dedicated customer support who patiently assists in resolving issues and improving user experience. (3 mentions)
Users find GrowthHero's interface mostly easy to navigate, appreciating the user-friendly configuration for starting affiliate programs. (2 mentions)
Users love the user-friendly features of GrowthHero, making it easy to launch successful affiliate programs. (2 mentions)
Users enjoy the easy-to-navigate interface of GrowthHero, enhancing their experience on both merchant and influencer sides. (2 mentions)
Users value the frequent software updates that enhance their experience and improve functionality over time. (2 mentions)
Users find difficult learning curves challenging, especially for beginners, complicating their experience with GrowthHero. (1 mentions)
Users report inaccuracies with GrowthHero, experiencing data outages and unrecorded influencer referrals frequently. (1 mentions)
Users experience unreliable platform issues, including performance problems and data outages affecting influencer management. (1 mentions)
Users find the learning curve steep, making it challenging for beginners to navigate the features effectively. (1 mentions)
Users report limited data availability with GrowthHero, causing unreliable performance and missed tracking of influencer referrals. (1 mentions)

5 Pros or Advantages of GrowthHero

5 Cons or Disadvantages of GrowthHero

GrowthHero Reviews (19)

Reviews

GrowthHero Reviews (19)

4.3
19 reviews
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Behram B.
BB
Behram B.
Founder, CEO
Small-Business (50 or fewer emp.)
"Not reliable at all"
0/5
What do you like best about GrowthHero?

Lot's of useful features, amazing user interface for both merchant side and influencer side. Very responsive customer service. Review collected by and hosted on G2.com.

What do you dislike about GrowthHero?

Unreliable platform. There are big performance issues, pages do not load up for influencers and merchants. We've seen data outages many times, influencer referrals weren't recorded. Development team is not working well. Review collected by and hosted on G2.com.

Melissa C.
MC
Melissa C.
Event Manager and Coordinator
Small-Business (50 or fewer emp.)
"Complicated service with a lot of functionality"
3.5/5
What do you like best about GrowthHero?

You can do A Lot with this program. They are continually updating to improve. The interface looks nice and is mostly easy to navigate but remembering how to get around and do what you need has been time-consuming, especially with the constant changes. Karolina spent a lot of time helping us work through an issue that was not connecting properly. Because of the email only back and forth, it took a lot of time to iron everything out but she stuck with us until a solution was provided. Review collected by and hosted on G2.com.

What do you dislike about GrowthHero?

Not easy to use for a beginner or even someone with general skills trying to get over the learning curve. Customer service is email Only and can take time. Review collected by and hosted on G2.com.

Adam R.
AR
Adam R.
Chief Executive Officer
Small-Business (50 or fewer emp.)
"Worst software ever, has terrible integrations and can't do anything we wanted."
0/5
What do you like best about GrowthHero?

nothing, its trash. Can't integrate with anything and they refused to give me a refund. what a joke. worst customer service ever. The software did absolutely nothing for us we didnt even start our campaign and they charged us. Review collected by and hosted on G2.com.

What do you dislike about GrowthHero?

I dislike everything, its trash. They refused to give a refund that they should have because of how much time and money we wasted. But the strong armed me and wouldnt give me refund when it was a complete failure and didnt even work with our site. We didnt even start it and they still charged us. what a joke. Review collected by and hosted on G2.com.

Response from GrowthHero Contact of GrowthHero

Hi Adam,

We're really sorry you've come away with a negative impression of GrowthHero.

As per your review, we can see you had some issues with payment gateway integration. We wish you would have reached out to us here at support, so we could have tried to help navigate issues and speed up the onboarding and program launch.

Our 14 day trial is setup to help you decide whether GrowthHero is right for you. In this situation, had you reached out to support, we would have been happy to extend your trial to make sure everything was ready for the program launch.

We absolutely value all customer feedback, so your suggestions will be reviewed for future product improvements. We wish you success with your future affiliate efforts.

All the best,

Karolina, GrowthHero customer success

WW
Wendy W.
Small-Business (50 or fewer emp.)
"Outstanding customer service!"
4.5/5
What do you like best about GrowthHero?

Enables affiliate partnerships. Very easy to set up the partnerships and create unique accounts as needed. Karolina is an amazing help for a techno-dummy like me. Response times are amazing, always within a couple of hours. None of the automated messaging and run-around that so many help centres use. GrowthHero has real people helping real people. How refreshing! And very much appreciated! Review collected by and hosted on G2.com.

What do you dislike about GrowthHero?

The overview for calculating affiliate commissions is not great. We screen shot the orders and create a new file for our affiliate, which does not look very professional. Review collected by and hosted on G2.com.

SK
Smriti K.
Digital Marketing Specialist
Mid-Market (51-1000 emp.)
"Great customer service and very user friendly!"
5/5
What do you like best about GrowthHero?

Growth Hero is a reasonable yet excellent solution to scale your affiliate or ambassador programs. We've been using them for under a year and have been able to scale our affiliates from 10 to 500 in 6 months. They also introduce new features to improve the experience regularly, and the customer service is absolutely on point! Review collected by and hosted on G2.com.

What do you dislike about GrowthHero?

I wish they had a messaging service to reach out to ambassadors directly and have a conversation within the platform. However, it does integrate with Klaviyo to tackle that problem. Review collected by and hosted on G2.com.

Christie K.
CK
Christie K.
Director of Venture Development
Small-Business (50 or fewer emp.)
"Don't pay more for less, this is the tool you need"
5/5
What do you like best about GrowthHero?

I am SO happy I found Growth Hero. I needed a simple but powerful tool to track my affiliates, ambassadors, etc in Shopify. Originally, I tried using Refersion since I have a subscription cart that doesn't sync with Growth Hero. But, it was so much more money for less functionality and that was so frustrating. If you don't have a subscription side (or are using Shopify's new in-cart subscription) then Growth Hero is all you will ever need and comes with the flexiblity to run multiple types of programs (affiliate commissions by group, ambassador coupon codes, even MLM-like functions and tiered rewards) and offers a nice interface for your partners to use. I especially liked that I could customize the sign-up forms so much. Obviously, to match my brand, but beyond that with helpful text in all the right places. Best of all, they don't take a freaking % of your sales just for being a part of your tracking tech. Love this tool!!! Review collected by and hosted on G2.com.

What do you dislike about GrowthHero?

I SO wished they had a proper tracking pixel available. I would have been able to get my subscription transactions to record via Google Tag Manager if they just had a tracking pixel that I could set to fire in my external cart. Because of that I had to manually track some transactions. But, now that the subscription tools are moving in-cart that shouldn't be a probelm for others. Review collected by and hosted on G2.com.

Diana A.
DA
Diana A.
Business development
Small-Business (50 or fewer emp.)
"A great referal program!"
4.5/5
What do you like best about GrowthHero?

The support team is always there for you. The configuration is pretty user-friendly, all the features are just what you need to start your affiliate program. Review collected by and hosted on G2.com.

What do you dislike about GrowthHero?

Another payment method is missing; bulk modifications on the orders could be a plus, especially with big companies. Review collected by and hosted on G2.com.

KK
Kate K.
Brand Development Manager
Small-Business (50 or fewer emp.)
"Makes handling influencers easy"
4/5
What do you like best about GrowthHero?

Set up and organization of all our influencers is made easy with the app and monthly payouts are a breeze. Review collected by and hosted on G2.com.

What do you dislike about GrowthHero?

I really don't like how if we run a sale there is no way for us to restrict influencer codes. BIG downfall. Review collected by and hosted on G2.com.

Rod C.
RC
Rod C.
Digtal Marketing Specialist
Small-Business (50 or fewer emp.)
"Hands down the best investment for any new ecommerce store"
5/5
What do you like best about GrowthHero?

GrowthHero's low monthly subscription model allows small to medium businesses to access a high-performance platform that takes care of all the necessary tasks to keep your affiliate program running smoothly. Review collected by and hosted on G2.com.

What do you dislike about GrowthHero?

Haven't found anything yet, and we've been using them for several years. The GrowthHero Support Team is super responsive. Review collected by and hosted on G2.com.

AC
Adam C.
Digital marketing manager
Small-Business (50 or fewer emp.)
"Extraordinary support"
5/5
What do you like best about GrowthHero?

This app is simply THE BEST CHOICE for affiliate marketing. It has TONS of great features (affiliate hunt being my favorite) and Karolina from support is quick to respond and help with the setup. I can even schedule a 1-1 call to better understand how each feature works and get recommendations regarding best practices. Review collected by and hosted on G2.com.

What do you dislike about GrowthHero?

The customization of some pages (such as partner's dashboard) isn't very intuitive, but help articles help a lot in understanding how to do this on my own without the need to contact support. Review collected by and hosted on G2.com.