--- title: Growth Molecules, Customer Success Reviews meta_title: 'Growth Molecules, Customer Success Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 134 reviews by the users' company size, role or industry to find out how Growth Molecules, Customer Success works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 134 scale: '5' date_modified: '2026-07-13' parent_category: name: Professional Services url: https://www.g2.com/categories/professional-services-bd3033f2-37d6-456f-88bb-632ef5fc83f5 --- # Growth Molecules, Customer Success Reviews **Vendor:** Growth Molecules **Category:** [Managed IT Services Providers](https://www.g2.com/categories/managed-it-services) **Average Rating:** 4.9/5.0 **Total Reviews:** 134 ## About Growth Molecules, Customer Success Growth Molecules™ is a Customer Success Advisory firm, offering integrated, scalable solutions for B2B technology companies to protect and grow their recurring revenue. We are a management consulting and technology services firm that offers proven strategies, AI-driven workflows, and expert execution across the entire customer lifecycle journey. We help companies in three ways: 1. We Assess: We discover your current capabilities 2. We Prescribe: We define new solutions 3. We Execute: We implement revenue impact We have been in your shoes: Our team of award-winning strategists are former global revenue leaders who understand what it takes to protect and grow recurring revenue. Don’t take it from us, take it from our customers through case studies and G2 Reviews to prove it. Contact us today to get started on your customer success optimization journey. ## Growth Molecules, Customer Success Pros & Cons **What users like:** - Users praise the **expertise and collaborative approach** of Growth Molecules, making them a pleasure to work with. (27 reviews) - Users value the **highly engaging and consultative approach** of Growth Molecules, enhancing communication and confidence in outcomes. (25 reviews) - Users value the **exceptional support** from Growth Molecules, with a dedicated team enhancing their implementation experience. (23 reviews) - Users value the **interactive and tailored education** that significantly enhances their customer success skills and playbook development. (18 reviews) - Users value the **knowledge gain** from Growth Molecules, enhancing strategic focus and practical application in their roles. (17 reviews) - Experience (16 reviews) - Users commend the **professionalism** of Growth Molecules, noting their tailored solutions and engaging workshops that drive results. (16 reviews) - Team Collaboration (16 reviews) - Helpful (13 reviews) - Instructor Quality (13 reviews) **What users dislike:** - Users feel that **time management during sessions** could improve for better discussion and hands-on practice opportunities. (7 reviews) - Users find the **inefficiency** in the platform's rigidity and navigation affects their overall learning experience. (5 reviews) - Users experience **insufficient guidance** , feeling overwhelmed by the rigid structure and lacking intuitive support for first-time use. (4 reviews) - Users note that while Growth Molecules offers value, it comes with a **premium price tag** that may challenge budgets. (3 reviews) - Users find the **inefficient learning structure** can be overly complex, making it hard to implement effectively. (2 reviews) - Irrelevant Content (2 reviews) - Limited Interaction (2 reviews) - Navigation Issues (2 reviews) - Poor Collaboration (2 reviews) - Poor Visual Design (2 reviews) ## Growth Molecules, Customer Success Reviews ### 1. Responsive, Expert Support with Insightful Best-Practice Guidance **Rating:** 4.5/5.0 stars **Reviewed by:** Timmy D. | Director of Member Success, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Growth Molecules, Customer Success?** Responsive to questions, whether they were about technical help or about overall best practices. **What do you dislike about Growth Molecules, Customer Success?** Honestly nothing comes to mind, but with their experience, it would be helpful to continue to hear success stories on how other organizations successfully implemented new Customer Success platforms **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** When integrating a Customer Success platform, there are two major initiatives happening in parallel - the technical integration of upstream source systems as well as thinking through day-to-day interactions with the new platform and what this now unlocks. Growth Molecules helped us with both. With their technical expertise and deep knowledge of the Planhat platform, we were able to integrate all of our major source systems (CRM, usage stats, email, JIRA, etc) so that starting on day 1 for end users, all of this data was included and logically organized. In terms of forward-thinking use cases, Growth Molecules helped us think through customer health scoring, dashboard creation, workflows, and other best practices so we weren't starting from scratch. It was a huge help in making adoption a big success from day 1 ### 2. Revamped Our Customer Success with Expert Support **Rating:** 4.5/5.0 stars **Reviewed by:** Melanie R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Growth Molecules, Customer Success?** Growth Molecules provided a tremendous level of on-the-ground help, with Virginia willing to dive deep into our operations, communication, and client segmentation. Her effort to understand our processes and the customer journey was invaluable. It allowed us to rethink our onboarding and success strategies and set actionable goals for change. The opportunity to have working sessions to brainstorm and plan was a huge benefit. Additionally, Virginia's ability to build in-depth dashboards within our CS platform greatly improved our data cleanliness and visualization of client health. Her thorough step-by-step process planning, along with suggested message templates, significantly supported our transition from a manual to a digital customer success approach. **What do you dislike about Growth Molecules, Customer Success?** I think diving into our company's step-by-step processes for customer outreach a bit sooner in our discovery work together would have meant we could start to implement change earlier and then evaluate the results together. With that said, it was important for GM to gain a foundational understanding of our company approach first, so I don't regret spending time on that. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules is helping to revamp our onboarding process, digitize customer success efforts and improve data cleanliness. This boosts customer engagement and retention, and allows more effective client support by transitioning from manual to digital approaches. **Official Response from Karen Worthington:** > Thank you Melanie for such a thoughtful and detailed review! We’re especially glad to hear how impactful the hands-on collaboration and working sessions were for your team. Taking the time to deeply understand your operations, customer journey, and segmentation is something we care a lot about, so it’s great to know that translated into meaningful changes in your onboarding and success strategies. And we have to say, we completely agree with your praise for Virginia. We think she’s great too! Her ability to dig into the details, build structured processes, and translate insights into practical tools like dashboards and templates is something we value, and we’re glad that made an impact for your team. We also appreciate your honest feedback around timing. That’s a helpful insight, and we’ll continue refining how we balance early action with foundational discovery so teams can start seeing results even sooner. We’re grateful to be part of this journey with you! ### 3. Quick, Knowledgeable Gainsight Support That Fixed Integrations Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Kate S. | Sr. Client Success Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Growth Molecules, Customer Success?** There were several service partners available for the type of operational support we were seeking, but Growth Molecules stood out immediately. Sabina Pons, CEO/CCO responded to our outreach quickly, provided clear and well-defined service offerings, and made the contracting process seamless and straightforward. She also stayed engaged throughout the entirety of our partnership and made us feel as important as their largest client, despite a relatively small engagement. We were paired with Caitlin Ankney as our fractional Gainsight administrator, and she exceeded expectations from day one. Caitlin’s depth of expertise was evident immediately and onboarding her into our instance was fast and completely painless. We had several broken integrations that required urgent attention, and Caitlin knew exactly how to diagnose and resolve the issues. With thoughtful problem-solving and efficiency, everything was fully operational again within two business days. This turnaround was critical to our ongoing operations. Growth Molecules’ partnership enabled us to maintain our customer-facing workflows, protect the integrity of our data, and ultimately preserve a strong customer experience. We were extremely grateful for their responsiveness, professionalism, and expertise, and would highly recommend them to any team in need of reliable, high-impact operational support. **What do you dislike about Growth Molecules, Customer Success?** I can’t say that I had any dislikes about the partnership. **Recommendations to others considering Growth Molecules, Customer Success:** Growth Molecules is a fantastic choice for fractional CSP administration support. While we didn't use any of the other services offered, I would absolutely engage with Growth Molecules for any of their other services based on what I observed from Sabina and her team during our engagement. I've witnessed Sabina in professional forums sharing her experience in Strategic & Business Process Design and Customer Journey workshops and have had the opportunity to meet some of the other consultants and experts on her team. If you need support for your Customer Success strategy in any form, you would be in great hands with Growth Molecules. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** We had turnover on our CSOps team and needed operational support, specifically with our Gainsight administration until we confirmed a go-forward hiring plan. **Official Response from Karen Worthington:** > Kate, Thank you so much for this incredibly thoughtful and generous review. We truly appreciate you taking the time to share your experience. We've shared your review with the team and it made everyone smile! From the very beginning, our goal was to make your engagement feel seamless, supportive, and high-impact. It means a great deal to hear that you felt valued and well supported throughout the partnership. We’re thrilled to hear that your fractional Gainsight administrator (Caitlin) was able to onboard quickly, resolve critical integration issues, and restore your workflows in such a short timeframe. Thank you as well for your kind words about our broader team and services. Knowing that our expertise, professionalism, and approach to Customer Success strategy made an impression is incredibly rewarding. It was a pleasure partnering with you, and we’re grateful for your trust and recommendation. We wish you continued success and would be happy to support you again in the future. — The Growth Molecules Team ### 4. Very capable in training and consistent in customer success strategy execution **Rating:** 5.0/5.0 stars **Reviewed by:** James K. | Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Growth Molecules, Customer Success?** The entire team is client-centric, driven, and a joy to work with. They provide the best practices, processes and solutions for customer onboarding and they are very committed to achieving client satisfaction. **What do you dislike about Growth Molecules, Customer Success?** Nothing that I dislike at this moment I have been amazed by how consistently they execute strategies towards customer satisfaction. **Recommendations to others considering Growth Molecules, Customer Success:** They offer in-depth training sessions tailored to your organizational needs which lays the foundation for value selling whilst also simultaneously refreshing core segmentation and customer success concepts. They helped with situational coaching and gave a lot of great customer journey insights. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Their expertise ensured our customer journey mapping processes are done in more efficient ways making sure that customers continue to receive great service and they built better processes for renewals. The training sessions are practical and this helped us effectively apply the knowledge acquired in maintaining good relationships with our customers. ### 5. User-Friendly Team with Impactful Training Scenarios That Truly Prepare You for Quick Outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Travis S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Growth Molecules, Customer Success?** The team is user friendly and very knowledgeable in customer journey mapping and what I like most about their training courses is that they helped us create scenarios with customers exactly like our marketing team will face. **What do you dislike about Growth Molecules, Customer Success?** We haven’t run into any situations where the service provider was not reliable, they created very unique training opportunities for us. **Recommendations to others considering Growth Molecules, Customer Success:** The team greatly helps offer training to employees to support growth and development which has been extremely impactful in client onboarding and outreach. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** The service provider helped us manage our organizational training, covering various aspects like marketing automation, customer segmentation and marketing collateral creation which helped our marketing team in being able to effectively face situations from a real life customer. ### 6. Structured guidance that helped our CS team scale! **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Growth Molecules, Customer Success?** The workshops and playbooks gave our team a clearer direction. Before this we were handling customer onboarding and renewals in a very scattered way. The training broke things down into steps that we could actually follow and apply. The best part is that the examples felt close to real situations rather than theory. **What do you dislike about Growth Molecules, Customer Success?** Sometimes the sessions moved faster than expected and we had to circle back with questions. A bit more time for deeper discussion would have been helpful. **Recommendations to others considering Growth Molecules, Customer Success:** If someone is considering Growth Molecules for customer success I would say it is worth it if you want a structured way to grow and retain accounts. The playbooks and training help make conversations with clients smoother and more focused. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Our customer health tracking was weak and we were losing track of accounts that needed attention. With the framework they provided we built better processes for renewals and upsells. Now our team has more confidence and consistency and management has a clearer view of pipeline risks. **Official Response from Karen Worthington:** > Thank you Nathan for sharing your experience with Growth Molecules! We’re thrilled to hear that the workshops and playbooks gave your team clearer direction and practical steps that helped strengthen onboarding, renewals, and overall account health. It’s especially rewarding to know that the examples felt relevant and applicable to real-world situations. We also appreciate your feedback about pacing. This is very helpful and something we’ll keep in mind to allow more time for deeper discussions in future sessions. We’re so glad the frameworks have brought more confidence, consistency, and visibility to your team’s work. Thank you again for the thoughtful review and for trusting us as a partner in scaling your customer success organization! ### 7. Practical platform for building stronger customer success **Rating:** 4.5/5.0 stars **Reviewed by:** Sumit K. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Growth Molecules, Customer Success?** The thing I like most is that it’s very practical. The frameworks and playbooks are easy to apply, and they help my team handle customer situations more confidently. The training sessions are also engaging and full of real-life examples, not just theory. **What do you dislike about Growth Molecules, Customer Success?** At times, the platform feels a bit too rigid, especially if you want to tweak things for your own style. The interface could also be a little more polished, as some parts aren’t very intuitive when using it for the first time. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** It helps us bring structure to customer success. Instead of everyone working in their own way, we now follow the same process for onboarding, renewals, and check-ins. This consistency has reduced mistakes, improved communication with customers, and overall helped in keeping retention rates higher. **Official Response from Karen Worthington:** > Thank you for sharing your thoughtful feedback! We’re so glad to hear that the frameworks, playbooks, and training sessions are helping your team feel more confident and structured. Consistency is key to stronger customer relationships, and it’s wonderful to know Growth Molecules is supporting you in that. We also really appreciate your input on flexibility and usability. Our team is continuously working on improvements, and feedback like yours helps us prioritize what matters most. Thank you for being part of the journey with us! ### 8. Helped us build a structured and proactive customer success process! **Rating:** 4.5/5.0 stars **Reviewed by:** Lucas C. | Social media analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Growth Molecules, Customer Success?** I like that they don’t just give generic training but work closely with our team to build tailored playbooks and workflows that fit how we work. The sessions are interactive and practical so it’s easy to apply what we learn right away. Their advice on segmentation and journey mapping also helped us identify which accounts needed more attention. **What do you dislike about Growth Molecules, Customer Success?** It would be nice to have a bit more follow up after the main workshops. Also sometimes the templates could include more examples for smaller SaaS teams. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Before our customer success process was mostly reactive and depended on each manager’s style. Growth Molecules helped us design a consistent approach, define KPIs, and build playbooks so the team works more consistently. This reduced churn and improved how quickly we spot risks. **Official Response from Karen Worthington:** > Thank you for sharing your experience Lucas! We’re so glad our tailored playbooks, segmentation, and journey mapping helped your team build a more consistent, proactive CS process. We also appreciate your feedback on follow-up and templates, it's helpful as we strive for exceptional work. We are thrilled to see the impact on reducing churn and spotting risks earlier! ### 9. Customer success helps build strong long-term relationships **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Growth Molecules, Customer Success?** I like that Growth Molecules, Customer Success makes things easier to understand and gives clear steps to keep customers happy. They focus on building strong relationships and making sure customers get real value, which helps us keep clients for longer and grow steadily **What do you dislike about Growth Molecules, Customer Success?** Sometimes the process feels a bit too structured and takes extra time to follow. It can also be hard to apply everything at once, and managing all the steps for different customers can feel overwhelming **Recommendations to others considering Growth Molecules, Customer Success:** I’d recommend Growth Molecules, Customer Success to anyone who wants to keep customers happy, reduce churn, and grow their business with clear strategies. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules in Customer Success is solving the problem of retaining customers and improving their overall experience. It helps us understand customer needs better, reduce churn, and build stronger relationships. By offering clear strategies and structured processes, it makes our customer interactions more meaningful and results-driven. This benefits us by increasing customer loyalty, boosting renewals, and driving overall company growth while keeping clients satisfied and engaged **Official Response from Karen Worthington:** > Thank you for the wonderful feedback! We’re so glad our strategies and structured approach are helping your team strengthen customer relationships, reduce churn, and drive growth. We also appreciate your note on balancing structure with flexibility as feedback like this helps us improve our services. ### 10. Superb Product For Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Shreya B. | Technical Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Growth Molecules, Customer Success?** It provides the superb courses and sessions as well as some practical example that enhance our teams skills and motivate us. Easy to share thoughts, concern and doubts without any hassle. It gives the Intuitive dashboard so that any one can use and improves their skills. **What do you dislike about Growth Molecules, Customer Success?** I don't have any issue yet, we are happy with their services. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** It helps a lot in improving our teams skills by giving training or seminars. It provides the wonderful sessions and playbook that boost customer experience. **Official Response from Karen Worthington:** > Thank you Shreya for your thoughtful review! We’re thrilled to hear that our courses, sessions, and playbooks are helping your team grow skills and elevate the customer experience. Creating a space where teams can openly share ideas and strengthen their expertise is exactly what we strive for, and your feedback means the world to us. We’re so glad Growth Molecules is supporting your success, and we look forward to continuing this journey with you! ### 11. Experience Meets Execution **Rating:** 5.0/5.0 stars **Reviewed by:** Susan G. | Director, Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Growth Molecules, Customer Success?** Growth Molecules brings experience. I know that they work with professionals in my industry all the time. I feel confident that if I have a question or problem to solve they have the experience to help me see it in a new light and guide me toward a solution. The I work with primarily, James Scott, excels at quickly understanding a situation or issue and adding collaborative value early on. He is patient and able to work with people at all levels of an organization. He is extremely well known and respected in Customer Success circles, and that gives me confidence when I work with him. **What do you dislike about Growth Molecules, Customer Success?** I haven't experienced anything I don't like about working with Growth Molecules. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules helps me stay informed about trends and best practices in customer success as environments and economics change. They help me be more efficient to create stronger output with the same resources. ### 12. Impactful & Transformative! **Rating:** 5.0/5.0 stars **Reviewed by:** Donna M. | Sr. Director, CX - DevOps, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Growth Molecules, Customer Success?** My experience with Growth Molecules has been exceptional. Their thoroughness and professionalism were evident in every interaction. They took the time to fully understand our business model, products, and customer success framework, ensuring their solutions were precisely tailored to our needs. One of their standout qualities was their ability to keep our team focused and on track, especially under tight deadlines—something we deeply appreciated. Additionally, their in-person workshop was incredibly effective, offering actionable insights that helped us align our efforts with our customers' needs and drive measurable outcomes. For anyone considering Growth Molecules, I can confidently highlight three key takeaways: 1. They offer a deep understanding of your business to provide customized solutions. 2. Their focus on efficiency helps teams meet deadlines without sacrificing quality. 3. Their action-driven workshops provide insightful, results-oriented solutions that align your efforts with customer needs. **What do you dislike about Growth Molecules, Customer Success?** There was nothing I disliked about Growth Molecules. They continually met or exceeded our expectations. **Recommendations to others considering Growth Molecules, Customer Success:** Do your due diligence on your business to ensure that you are providing complete and comprehensive information for their team. Be clear on your challanges including root cause when possible. Be fully present for their workshops as they are incredibly valuable for identifying key improvement areas. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules helped us address the challenge of optimizing our customer success model to drive greater value realization and retention during the critical mid-lifecycle phase. We needed to streamline processes, improve customer engagement, and ensure that our team could meet tight timelines while delivering measurable outcomes. ### 13. Impactful & Actionable CSM Training! **Rating:** 4.5/5.0 stars **Reviewed by:** Kaitlin R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2024 **What do you like best about Growth Molecules, Customer Success?** My favorite topic within our Growth Molecules training was the PRESENT method, which is so versatile and can be applied internally or externally. It allowed me to identify areas of strengths and weaknesses when it comes to my role on our Enterprise CS team. It also helped me unlock the necessary skills and knowledge to embody my current role and continue to evolve as a professional. **What do you dislike about Growth Molecules, Customer Success?** Honestly, nothing major comes to mind! This is super minor, but maybe more short breaks throughout the training. Overall, no big dislikes to call out here. **Recommendations to others considering Growth Molecules, Customer Success:** If a CS team is looking for an impactful, collaborative, meaningful, and sticky training, Growth Molecules offers that! **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules equipped our team with enterprise-level strategies and methodologies to improve our day-day motions as a fast-paced CS organization. It's beneficial because it empowers and allows our team to slow down and be more strategic in our customer interactions and internal team collaboration. ### 14. CX Experts, Problem Solvers, Easy to do Business With **Rating:** 5.0/5.0 stars **Reviewed by:** Michael T. | Chief Customer Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Growth Molecules, Customer Success?** Expertise and how easy they are to work with. They are a true team of experts in the space, posessing some of the best thought leaders and practitioners anyone will work with. More importantly, they leverage a highly engaging, consultative approach towards scoping and execution with a high degree of transparency and communication throughout. This makes them very easy to work with, and provides everyone a high degree of confidence of successful outcomes. **What do you dislike about Growth Molecules, Customer Success?** There is nothing to dislike about working with Growth Molecules. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules have worked with me across multiple use cases: from finding the right fit for a CX solution, to driving implementation and additional managed services, and to bring current best practices to the table to make sure that my team's are making the right strategic decisions to drive our programs forward. ### 15. Turning frameworks and concepts into action **Rating:** 5.0/5.0 stars **Reviewed by:** Meg M. | Team Lead, Enterprise Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Growth Molecules, Customer Success?** The professionalism and the structure of the course drove participants to action. Annie, the instructor, was so engaging. I loved that my team got home from the off-site and still reference their notes and take home booklet while preparing for customer calls! It means that the frameworks have stuck with them! **What do you dislike about Growth Molecules, Customer Success?** The process of working with Growth Molecules from start to finish was seamless. I have nothing to say about dislikes. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules gave our team (a new team that was uniting under one leader for the first time) a common language which is creating the foundations for the way we work and communicate with each other. In addition, they brought enthusiasm and legitimacy to simple (yet extremely important and effective) frameworks that my team is still buzzing about. They are ready and excited to incorporate them into their work ASAP and this is invaluable. ### 16. incredible partner, resource and wealth of CS knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Danka B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Growth Molecules, Customer Success?** It has allowed me to take my foot off the gas for some tasks that were just too huge to handle. Its allowed me to focus on more strategic aspects of my job without sacraficing the quality and integrity of my clients' instances. **What do you dislike about Growth Molecules, Customer Success?** I can't think of a negative comment at this time. **Recommendations to others considering Growth Molecules, Customer Success:** Make sure that your organization is operationally ready to partner with Growth Molecules. A partnership only works when there are 2 invested parties. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Our organization handles a lot of customer success teams, and in a normal "wear and tear" of any company we have seen accounts get passed between a few CSMs and you end up with a bit of a disorganized, decentralized mess. Growth Molecules has come through for us in a clutch when we needed them the most. From extremely complex onboardings, to account optimizations, they have been an incredible partner to us. They managed to learn our platform very quickly and provide meaningful insight into each account they work with. James and Emilia exude professionalism, strong work ethic and CS industry wisdom. ### 17. Helping transform junior CSM teams! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Growth Molecules, Customer Success?** Our trainer Shannon was amazing, showing lots of preparedness for our sessions and excelling at keeping the team engaged and collaborative throughout the course. **What do you dislike about Growth Molecules, Customer Success?** I would like to have seen more hands-on practice on multiple scenarios. The time allocation between theory and practice could be reviewed in my opinion. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules was truly helpful in providing our CS team (where the majority of CSMs don't truly have a CS background) with the foundations to become successful CSMs and help drive value for our customers. ### 18. Great way to improve your client success skills and gain fresh ideas from your instructor and peers. **Rating:** 4.5/5.0 stars **Reviewed by:** Kiley K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Growth Molecules, Customer Success?** The most helpful aspect of Growth Modules was the variety of methods that can be used to excel in your roles such as the TONE methodology, RRR, and the PRESENT method. **What do you dislike about Growth Molecules, Customer Success?** This class is most effective if you are leading client meetings, if not some of the tips may not apply. **Recommendations to others considering Growth Molecules, Customer Success:** Take notes during sessions and try to apply the methods you learned each week to find which ones work best for you. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** How to effectively lead a meeting so time is not wasted and the agenda is accomplished. Additionally, the course instructs on how to stay present within your role and how to prepare for a meeting. ### 19. A collaborative and informative engagement demonstrating Growth Molecules' industry expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Holly W. | VP of Information Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Growth Molecules, Customer Success?** Working with Growth Molecules was easy - the team was organized, professional and efficient. They quickly felt like a partner through a collaborative and fun engagement **What do you dislike about Growth Molecules, Customer Success?** This was as much a learning for us as it is a recommendation for Growth Molecules - it would have been valuable to read Growth Molecules into more of the detailed plans/intentions of our organization to ensure the read-out provided more tailored and relevant recommendations for our business. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** In working with Growth Molecules on the Customer Experience Diagnostic Assessment our objective was two-fold: 1. Validate our direction and identified priorities as an organization in line with our long-term goals 2. Get input on how to best grow and scale our organization with operational excellence, predictability and proactivity in mind The assessment they delivered and recommendations they provided validated and reinforced existing motions in place and provided clarity on opportunities and planning initiatives for upcoming projects including the implementation of customer success management software. ### 20. Couldn't have asked for a better team and experience with Growth Molecules **Rating:** 5.0/5.0 stars **Reviewed by:** Paria O. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Growth Molecules, Customer Success?** What is best about Growth Molecules is the people you get to interact with. Sabina, Annie and James are truly pasionate and love what they do and it shows in every interaction and you cant help but leave energized after every discussion and feel inspired. I personally loved our group training sessions with Annie were the entire CS team was encouraged and welcomed to chime in and add in their expertiece and learn from one another while hearing industry best pracrices and expert feedback from Annie. You can tell they have put a lot of time and effort into fine toning their training and customize it to your organizations needs/gaps. Among the ways I could describe how great GM is, I'd like to highlith their problem solving skills. They're a open minded and knowledgable group of people and their "Yes" mindset to customize and hear our needs and mold into their trainings was exactly what we needed. Their optimisium to our challanges and problem solving attitude has set us up for long term success as a team and client facing efforts. **What do you dislike about Growth Molecules, Customer Success?** Nothing, the Growth Molecules team has exceeded every expectation. **Recommendations to others considering Growth Molecules, Customer Success:** I couldnt recommend this group of amazing people more. Any organization and CS team would be lucky to work with them in any copacity. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** It has been amazing to see our team work through challanges personally and professioaly and as a organization put our teams learning as a priorty. As a young startup we have been able to fine tone are skills and continue to evolve in our practices. ### 21. The Customer Success Training for Next Level CSM Work. **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen W. **Reviewed Date:** December 15, 2023 **What do you like best about Growth Molecules, Customer Success?** I really enjoyed the interactive nature and dialogue of the training. It was not the same old customer success monologues that too often are considered training. The instructor for our course ws great. **What do you dislike about Growth Molecules, Customer Success?** It is almost a backhanded compliment, but I really wanted more time to discuss the scenarios and have everyone share their experiences in relation to the material. But, that would probably turn each session into a 2 hour block. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules was a phenomenal way to get our entire team on the same page and speaking the same language around customer success retention, expansion, and growth. The training provided a framework for us to deliberately approach how we are interacting with our customers, from pre-onboarding through kick-off to renewal. If you are a good CSM you will be doing some of this, but probably not all of the strategies and tactics included in the training. Help break the stale QBR rut your teams get in and think about how to effectively work with the customers to hit their goals, AND yours. ### 22. Exceptional Customer Experience Training Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Growth Molecules, Customer Success?** Their personalized approach and expertise in empowering teams to deliver exceptional customer experiences. **What do you dislike about Growth Molecules, Customer Success?** I don't have any negative feedback to offer about Growth Molecules! Their service has been exemplary, and I have found no areas of dissatisfaction. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules provided exceptional customer experience training for our team. Their personalized approach, tailored to our specific needs, ensured maximum engagement and relevance. The expertise of their trainers was evident in their deep understanding of customer psychology and effective communication techniques. Post-training support was also outstanding, with ongoing guidance and resources provided to ensure continued success. Overall, Growth Molecules exceeded our expectations and I highly recommend them to any team seeking to elevate their customer experience skills. ### 23. Senior Customer Success Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan L. | Senior Manager Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Growth Molecules, Customer Success?** Growth Molecules creates an experience that is easy to get started but also characterizes itself by building quality customer relationships. Their platform allows for deep engagement by all participants through different mediums and assessments. Their team is always very responsive to requests and invests in our goals as a company. **What do you dislike about Growth Molecules, Customer Success?** My only feedback about Growth Molecules may be the adaptability within their certification assessments. Their courses are high quality with content. It would be nice to have even more challenges or choices by using concepts of branched learning. **Recommendations to others considering Growth Molecules, Customer Success:** Growth Molecules is an excellent choice for anyone considering education or advisory services for Customer Success. They are research-driven, holistic in their approach, and provide wonderfully related content. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules is helping solve a need for upskilling within our Customer Success team. I have personally benefited not from Growth Molecules learning courses in defining quality Customer Success practices and with the professional relationships it has provided me within their coaching models. ### 24. Strong partner **Rating:** 5.0/5.0 stars **Reviewed by:** Raleigh H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Growth Molecules, Customer Success?** Knowledge & expertise, active partner approach, and results/outcome focus **What do you dislike about Growth Molecules, Customer Success?** I don't have any dissatisfaction working with Growth Molecules **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules has been a critical partner in helping to scale our business. Evan from Emilia’s team joined at a critical transition point for our customer success organization. His knowledge and practical expertise enabled him to jump right in, build relationships & credibility with customers and our internal team, and drive success across a number of key initiatives. ### 25. Strategic thought partner to CS teams **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun D. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Growth Molecules, Customer Success?** One of Growth Molecules key strengths is their experience having operated across hundreds of other SaaS businesses thereby developing reusable IP while still being aware of what works for one business versus another. Being able to deliver stage-appropriate recommendations are key to working with any consulting partner. **What do you dislike about Growth Molecules, Customer Success?** See recommendation below. This is not entire on Growth Molecules but in the areas where we failed ot lean in heavily to provide subject matter expertise specific to our business ended up being more templated/standard than we would have liked. Hence the recommendation listed below. **Recommendations to others considering Growth Molecules, Customer Success:** Really critical to have knowledgable and opionanted internal enablement or CSM team/leader partners as a consulting irm always needs internal SMEs who know the product, the market, the customer better than Growth Molecules could possibly know. This involvement allows the content to be tailored and relevant. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** We hired Growth Molecules at Amplitude to reinvent and up-level our Success Planning motion, notably for the top end of the Enterprise Segment where business value alignment is critical. The GM team partnered with our internal CSM team to review current state (artifacts and methodology) and map out desired future state. They combined their own best practice approach with Amplitude specific requirements to design a much more rigorous and thoughtful Success Planning motion. The pre-discovery piece of this new approach leaned heavily on proven sales methodologies to do up-front account research, assess risks and opportunities and identify potential areas for growth with the customer. The customer-facing piece focused on a concise list of recommendations (or outcomes) tied to measurable metrics for joint success. The GM team also partnered with enablement to train the CSM teams on the new model including practical application. ### 26. Growth Molecules gave us the direction and confidence to strategize for the next 12-18 months **Rating:** 5.0/5.0 stars **Reviewed by:** Megan B. | Senior Vice Present of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Growth Molecules, Customer Success?** I like that the team at Growth Molecules all have CS leadership experience, are aware of industry trends and best practices, and are very organized. **What do you dislike about Growth Molecules, Customer Success?** The only downside was I wish we had purchased more of a full assessment instead of the light assessment, but I still saw a lot value and appreciated the insights from the light assessment. **Recommendations to others considering Growth Molecules, Customer Success:** If you're looking for CS consulting, Growth Molecules will be a great partner to you. They appropriately sell their services and they are great at keeping your project on track. Be sure you have the time to devote before getting started to get the most out of it. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules provides an external perspective of our CS team's maturity and direction and how we should prioritize certain initiatives to have the biggest impact on our retention goals and customer sentiment. ### 27. Valuable content, immediately-usable takeaways **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Growth Molecules, Customer Success?** The Growth Molecules courses provided usable frameworks and tidbits that could be applied immediately, including acronyms that served as an easy mental reminder (like START your meeting). **What do you dislike about Growth Molecules, Customer Success?** There weren't any downsides, overall a highly positive experience. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** We wanted to upskill our team of Customer Success Managers and Growth Molecules training content helped us do just that. ### 28. Amazing experience partnering with Growth Molecules! **Rating:** 5.0/5.0 stars **Reviewed by:** Annette H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Growth Molecules, Customer Success?** Working with Emilia and Sabina was easy - they listened to what our team was seeking in a companywide event and tailored it to our needs. If you seek speakers to motivate your team, we recommend Emilia and Sabina! They wrote a book about being tech moms, Pressing On as a Tech Mom, and have several workshops to select from. We selected one on mentorship and sponsorship. Our team was inspired and left with actionable items to consider for our growing and diverse organization. **What do you dislike about Growth Molecules, Customer Success?** If we do it again, I suggest a more extended workshop to have more time for breakouts amongst small groups to discuss what we learned and how to apply sponsorship initiatives at our organization. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** We selected a 55-minute workshop for our Diversity and Inclusion Initiatives at Auditboard. This workshop was meant to raise awareness about the importance of diversifying the workforce and dive into the mentorship and sponsorship layers for employee and customer success. We have a lot of new parents at our company as well, so Emilia and Sabina were able to share their experiences and advice with our team. ### 29. Sr Customer Success Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Growth Molecules, Customer Success?** The sessions were fun, upbeat, used practical examples and felt safe to share our thoughts and concerns. **What do you dislike about Growth Molecules, Customer Success?** I wish we had more in person training with Annie. **Recommendations to others considering Growth Molecules, Customer Success:** Growth Molecules training provided me with practical and easy to implement routines everyday to help me become a better CSM. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** The main problem I was having was time management. This course allowed me to create a frame work on how I would organize and attack my calander on weekly and daily basis. ### 30. Quality People, Outstanding Processes and Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Barry K. | VP of Success and Enablement , Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Growth Molecules, Customer Success?** Every individual we have come across at Growth Molecules has added value to our organization and enhanced our experiences. And you will not find a more credible, ethical or trustworthy organization. (they are just so darn nice, too!) **What do you dislike about Growth Molecules, Customer Success?** I don't dislike a thing about Growth Molecules. I wish we had more opportunities to partner with them! **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules impelmented Gainsight for us in early 2023. We could not have asked for a smoother process. Expectations were aggressive but reasonable, communication was efficient and effective, and deliverables were made on time, every time. I/we continue to stay in touch with Growth Molecules for opportunities to work with them on training, consulting and best practices for customer success. ### 31. Growth Molecules Experts Drive Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Dave L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Growth Molecules, Customer Success?** Solid frameworks and accomplished experts. **What do you dislike about Growth Molecules, Customer Success?** Nothing I can think of. The GM team is at the top of their game. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** 2023 was a transformational year for us and we needed accomplished experts to train our CSMs on industry best practices. It was helpful for our team to hear a new voice to supplement what they were learning. ### 32. Great experience with Growth Molecules! **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa P. | Head of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Growth Molecules, Customer Success?** The team, especially James, was fantastic and easy to work with - he was extremely consultative and really challenged the way we were thinking about implementing this tool, in addition to the associated change management. He really helped us stay on track while we had many other priorities on the go. He also worked really well with the Planhat team so there was no duplication of sharing information we had already provided. He acted as an extension of our team for the 5 week period which was more than I could ask for! **What do you dislike about Growth Molecules, Customer Success?** Nothing! I wish the engagement was longer so we could get more time with them post launch :) **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** We partnered with GM to implement our new CS tool (Planhat) - this was something we had struggled with getting across the finish line due to our lean team and internal resourcing. Despite my initial doubts on the aggressive timeline, we were able to get the implementation across the finish line and launched to our CX team. ### 33. Objection Handling Masterclass **Rating:** 5.0/5.0 stars **Reviewed by:** Dan E. | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Growth Molecules, Customer Success?** Growth Molecules tailors their training to our org's specific needs, while also leaning on a wealth of expertise and best practices to make sure we are getting industry-leading training. The combination of personalization and expertise is unparallelled. **What do you dislike about Growth Molecules, Customer Success?** There is nothing overly specific I can think of that didn't work well. **Recommendations to others considering Growth Molecules, Customer Success:** Come to them with your specific need in mind! They very much care about each individual organization and will make sure to tailor their training and content to whatever your org actually needs. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules worked to help our team get better at handling customer objections in an effective, yet human way. As a result of this team's training, our ability to de-escalate customerobjections has increased and we've grown more efficient as a reulst. ### 34. Transform your Team with Growth Molecules, Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha B. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Growth Molecules, Customer Success?** The space for discussion and collaboration on all of the key elements that go into Customer Success followed by a playbook on best practices and tools to use moving forward was so beneficial for my professional development. **What do you dislike about Growth Molecules, Customer Success?** There is nothing that I disliked about Growth Molecules, Customer Success. I wish for continued support/community following the end of our professional training sessions. **Recommendations to others considering Growth Molecules, Customer Success:** The absolute BEST professional development for Customer Success! Your team and customers won't regret it! **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules, Customer Success does an amazing job at supporting the growth of those that work with customers to ensure that everyone is gaining! They provide the structure and guidance to reflect on each and every aspect of a customer's lifecycle and follow through with strategies on how to best support. ### 35. Great partnership with Growth Molecules! **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie S. | Senior Manager, Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Growth Molecules, Customer Success?** The small breakouts have benefited our teams, bringing different perspectives together. **What do you dislike about Growth Molecules, Customer Success?** We did not dislike anything in particular. **Recommendations to others considering Growth Molecules, Customer Success:** Growth Molecules has been an excellent partner to Salsify’s Customer Success team! The team at Growth Molecules efficiently and skillfully leveled up our CS organization by bringing experience, knowledge and best practices to each session. Our training facilitator, Shannon, structured the sessions to allow for collaboration and creativity, which our CSMs truly enjoyed. The course was organized and well executed while staying flexible to our needs. Each participating CSM earned a formal Customer Success certification at the end of the course, which many posted proudly on their LinkedIn accounts. We were so glad to be able to provide this meaningful opportunity for our CSMs to develop their CS skills and level up their resumes. We are looking forward to continuing our partnership by having our management team and future leaders participate in the Leadership Education Series. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** The team at Growth Molecules efficiently and skillfully leveled up our CS organization by bringing experience, knowledge and best practices to each session. We are also continuing our partnership by having our management team and future leaders participate in the Leadership Education Series. ### 36. Executive engagement training review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Growth Molecules, Customer Success?** I enjoyed the opportunity to work in groups and do role playing of typical work scenarios **What do you dislike about Growth Molecules, Customer Success?** In some instances, I think there should have been more focus specifically on executive engagement strategies and how to get an audience with the right senior leadership **Recommendations to others considering Growth Molecules, Customer Success:** Having access to the training material in an easy to use interface was really beneficial. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** This helped answer questions about how to effectively engage customers at the executive level. It also helped conceptualize the different responsibilities of a CSM and where time should be spent throughout the work day ### 37. Learning to be a better CSC **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Growth Molecules, Customer Success?** I loved the interactive activities being in groups with others and speaking through our responses. We were able to collaborate in our Zoom breakout rooms and share ideas, as well as troubleshoot any problems we face when speaking with our customers. **What do you dislike about Growth Molecules, Customer Success?** I loved Growth Molecules, but would have loved to be in person since I think it would have been more interactive, more than it was. **Recommendations to others considering Growth Molecules, Customer Success:** Do it! Expand your learning and grow your mindset and grow within customer success. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules is helping me to engage my customers, build relationships, and create long-lasting partnerships. In this way, I am able to assist instructors and create trust between us which also allows for expansion. ### 38. Incredible experience implementing Gainsight with the Growth Molecules team. **Rating:** 5.0/5.0 stars **Reviewed by:** Andy T. | Treasurer, Board Of Directors, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Growth Molecules, Customer Success?** I enjoyed the high level of expertise the team possesses and their impeccable communication. The team is a joy to work with. **What do you dislike about Growth Molecules, Customer Success?** I really can not think of any critical feedback, the team executed very well. **Recommendations to others considering Growth Molecules, Customer Success:** I recommend you spend as much time as possible with the Growth Molecules team; they are a wealth of knowledge. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules helped my business effectively implement Gainsight into our previous existing Customer Success operations. The GM team has a great process for designing the build of Gainsight; they kept us updated along the way and conducted weekly 'pulse check' calls to make sure we stayed on schedule with our implementation. There were many instances of the team going above and beyond for us during the design phase and the implementation phase. I can't say enough about the level of professionalism, the level of expertise, and the level of communication the team possesses. ### 39. Great service and learning experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Growth Molecules, Customer Success?** Growth Molecules was very easy to work with. They've seen it all! Emilia and her team actually listened to our requirements. **What do you dislike about Growth Molecules, Customer Success?** Absolutely nothing to dislike. Great people to work with. **Recommendations to others considering Growth Molecules, Customer Success:** Keep up the good work. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** We signed up with Growth Molecules to help our Customer Success team with best practices for renewal, expansion, having tough conversations, and time management. The Growth Molecules team created a curriculum that catered to our business and industry. Through a series of classes and sessions, our CS team was able to learn and collaborate with their interactive approach. ### 40. Excellent experience with GM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Growth Molecules, Customer Success?** I enjoyed the open dialog and scanarios. **What do you dislike about Growth Molecules, Customer Success?** The GUI has presented some minor problems **Recommendations to others considering Growth Molecules, Customer Success:** I highly recommend this course, whether you are a new CSM or a seasoned veteran looking to sharpen your saw. You will learn useful techniques and frameworks that empower you to serve customers and the interests of your company. Win win! **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** GMCS is helping me by presenting new tactics for dealing with scenarios that I encounter with clients on a regular basis. The skills and tips I've picked up have made me a more effective and confident CSM. ### 41. A great team building experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Growth Molecules, Customer Success?** I really emjoyed that the breakout prompts were created specificlly for our team's needs and the daily challenges we face so that we can collaborate together to come to the best possible solution. **What do you dislike about Growth Molecules, Customer Success?** I wish this course was longer! I want to continue the learning with my colleagues and dive deeper into customer success best practices. **Recommendations to others considering Growth Molecules, Customer Success:** I think this a great course to take to better your skills and feel confident in your practice as a Customer Success Manager. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules was a great way for our company to learn as a team and better our current practices. This gave us time as a team to collectively grow professionally and support each other. ### 42. Growth Molecules Client Success Foundations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Growth Molecules, Customer Success?** I liked the live sessions and getting to work with an actual instructor versus just recording online videos/classes. **What do you dislike about Growth Molecules, Customer Success?** Nothing, I think the course overall was extremely beneficial. **Recommendations to others considering Growth Molecules, Customer Success:** If you would like to enhance your knowledge and skills in being a dedicated and supportive client success professional, this is the course for you. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** GM helped me with how I can better have difficult conversations with clients. I speak with clients daily and I need to be able to articulate my words in an efficient and client-facing way. ### 43. Great Collaboration & Content **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Growth Molecules, Customer Success?** Collaboration was key throughout the entire process, and Growth Molecules was always receptive to our suggestions, questions, and concerns. They are great partners who take the time to understand your needs and deliver tailored solutions that yield results. The Client Success foundation sessions were manageable for our team to take on in addition to their current workload and the information provided was easy to digest and implement in their day-to-day activities. It was a great recap of Client Success basics that helped our team improve thier skills. Shannon, our instructor, was particularly outstanding! Her teaching style was engaging and informative, making the learning experience enjoyable. Overall, Growth Molecules has been a great partner to us and our employee learning and development initiatives. Their collaborative approach, personalized content, and excellent instructors make them a standout partner in this space. **What do you dislike about Growth Molecules, Customer Success?** We haven't found any downsides to work with Growth Molecules. They're constantly working on their platform and always willing to work with us to ensure they're delivering the right content to our team. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** We are working with Growth Molecules as a partner to our learning and development team to provide our team with additional learning opportunities specific to growing their client success skills. ### 44. Informative and in depth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Growth Molecules, Customer Success?** I liked that each class was broken down into a helpful way to remember. Lots of acronyms, lots of examples. **What do you dislike about Growth Molecules, Customer Success?** Trying to attend live classes was difficult, it was also hard to connect everything to current work but I do not feel as though that was Growth Molecule's issue. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** The different acronyms were so helpful in deciding how to approach conversations with clients. I also implemented ending meetings 5 minutes earlier in order to better be ready for my next calls. ### 45. Highly valuable learning experience. Our instructor was fantastic and Engaging. **Rating:** 4.5/5.0 stars **Reviewed by:** Zak R. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Growth Molecules, Customer Success?** The program was very engaging, our instructor Annie was a great facilitator to get our group talking and discussing the main topics for the day. **What do you dislike about Growth Molecules, Customer Success?** Not much to complain about, other than the platform module was little glitchy, one of my recordings oddly did not save. **Recommendations to others considering Growth Molecules, Customer Success:** It is a time commitment for everyone involved, just make sure your group has the bandwidth to slot time each week for the sessions and short homework. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** It was great forum for our GTM team to come together and share our pain points and discuss how to work through them with our customers while also confirming that our best practices and onboarding were aligned with Growth Molecules best practices. ### 46. A Worthwhile Experience for Aspiring Customer Success Leaders **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Growth Molecules, Customer Success?** The Growth Molecules teams come with credibility! They really do understand the challenges of Customer Success. **What do you dislike about Growth Molecules, Customer Success?** Timing can be difficult to carve out. I also think their website can be improved upon so it's easier to navigate to the next course / task. **Recommendations to others considering Growth Molecules, Customer Success:** This an effective team that can really help anyone in Customer Success level up and grow! **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** I think we all get caught in our own comfort zone in dealing with clients. Growth Molecules helped bring different stratgies and tactics to be more effective in supporting the business and the client! ### 47. Awesome experience with Growth Molecules! **Rating:** 5.0/5.0 stars **Reviewed by:** Thelma G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Growth Molecules, Customer Success?** Growth Molecules training courses are focused on ensuring we provide the best experience for our customers. It was so easy to follow and incorporate into our daily tasks! **What do you dislike about Growth Molecules, Customer Success?** There is literaly no downside to using this platform. It was great. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules Customer Succes Trainings give us insight into how to better organize and deliver our product services in a very professional and timely manner. ### 48. Fantastic & Engaging Training **Rating:** 5.0/5.0 stars **Reviewed by:** Theresa S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Growth Molecules, Customer Success?** It was obvious that a lot of preparation went into this training by our instructor. Everything she presented on through-out our training was relevant and helpful! **What do you dislike about Growth Molecules, Customer Success?** There is nothing I disliked about this training. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Our leadership team scheduled onsite training for our rather new CSM team and Growth Molecules hit it out of the park! The information provided felt well prepared, extremely relevant to our business, and super engaging and our instructor, Annie, also made it fun! In speaking with other members of my team and our leadership, we all agreed that this was one of the best trainings we'd all experienced! ### 49. Great experience to unify our GTM team **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly O. | Director of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Growth Molecules, Customer Success?** It was easy to customize the program working with our instructor, Annie, and we selected the courses that our team needed to build our skills in the most. The Growth Molecules team was flexible and worked with us on scheduling and incorporating our content into the courses. **What do you dislike about Growth Molecules, Customer Success?** Not much to speak of here, sometimes the LMS was a little glitchy but that happens with tech tools. Annie was responsive and always made it right. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** The CS foundations course helped align our CS, sales, and professional services team with a framework and shared approach for building and focusing on value and outcomes with our customers. ### 50. Valuable insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Growth Molecules, Customer Success?** I liked that there was no slide deck, and our live conversation mainly drove the presentation. Collaboration and active listening/learning were apparent throughout the entire session. **What do you dislike about Growth Molecules, Customer Success?** The training was executed well, and the team was easy to work with. I really can not think of any critical feedback. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules is facilitating engaging sessions around customer success team's development. Customer Success roles are innately siloed, so it's hard to know best practices for customer engagements when you're not sure what your colleagues are doing that is successful. The training from Growth Molecules gives you a foundation to increase your confidence as a CSM, collaborate with your colleagues on best practices, and increase value during customer engagements. ## Growth Molecules, Customer Success Discussions - [What is Growth Molecules, Customer Success used for?](https://www.g2.com/discussions/what-is-growth-molecules-customer-success-used-for) - 1 comment, 1 upvote - [View Growth Molecules, Customer Success pricing details and edition comparison](https://www.g2.com/products/growth-molecules-customer-success/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+20%3A49%3A18+-0500&secure%5Bsession_id%5D=3c4aeb0e-a0cc-46b9-bfe5-d8e4126bcc77&secure%5Btoken%5D=845b76b6e889fb2051e53887d9e65da9436e8fa87ecdda0d3a9ee83f11752b45&format=llm_user) ## Growth Molecules, Customer Success Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Growth Molecules, Customer Success Alternatives - [Winning by Design](https://www.g2.com/products/winning-by-design/reviews) - 4.8/5.0 (764 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (184 reviews) - [CIENCE](https://www.g2.com/products/cience/reviews) - 3.7/5.0 (181 reviews)