Very professional team that delivered great training to our sales and marketing team covering all business development processes. They were able to keep good track on the employee course completion progress as part of our yearly KPI and goal setting.

There were several service partners available for the type of operational support we were seeking, but Growth Molecules stood out immediately. Sabina Pons, CEO/CCO responded to our outreach quickly, provided clear and well-defined service offerings, and made the contracting process seamless and straightforward. She also stayed engaged throughout the entirety of our partnership and made us feel as important as their largest client, despite a relatively small engagement. We were paired with Caitlin Ankney as our fractional Gainsight administrator, and she exceeded expectations from day one. Caitlin’s depth of expertise was evident immediately and onboarding her into our instance was fast and completely painless. We had several broken integrations that required urgent attention, and Caitlin knew exactly how to diagnose and resolve the issues. With thoughtful problem-solving and efficiency, everything was fully operational again within two business days. This turnaround was critical to our ongoing operations. Growth Molecules’ partnership enabled us to maintain our customer-facing workflows, protect the integrity of our data, and ultimately preserve a strong customer experience. We were extremely grateful for their responsiveness, professionalism, and expertise, and would highly recommend them to any team in need of reliable, high-impact operational support.

The team is user friendly and very knowledgeable in customer journey mapping and what I like most about their training courses is that they helped us create scenarios with customers exactly like our marketing team will face.