# Grasshopper Reviews **Vendor:** GoTo **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.9/5.0 **Total Reviews:** 159 ## About Grasshopper Grasshopper is the virtual phone system built for small businesses that want to look and operate like pros - without the added complexity or high cost. Trusted by over 150,000 customers, Grasshopper is the app-based solution entrepreneurs rely on to stay connected and in control of their customer communications, while keeping their personal number private. With shared inboxes and shared numbers, collaborating with your team is easier than ever. Route calls, customize greetings, and keep customer conversations organized so nothing slips through the cracks. Setup is easy, simply set up your call tree, download the app, and start calling & texting customers – no technical headaches, and no complex configuration challenges. At Grasshopper we know the value of a dollar, that’s why we keep our plans low starting at just $14/month (and offer unlimited users!) to make your small business budget stretch big. Backed by decades of experience serving small businesses, Grasshopper provides reliable service, clear call quality, and effortless setup. The result? A polished, professional presence that builds trust, protects your privacy, and helps your business stay responsive, agile, and ready for every opportunity. ## Grasshopper Pros & Cons **What users like:** - Users find Grasshopper's **VoIP services** invaluable for seamless communication, especially for international calls and messages. (2 reviews) - Users love the **calling features** of Grasshopper, enabling seamless communication with clients across Canada and the USA. (1 reviews) - Users value the **easy connection** Grasshopper provides for international calling, maintaining client relationships effortlessly. (1 reviews) - Users find the **sign-up process intuitive** , making it easy to get started with Grasshopper. (1 reviews) - Users value the **robust messaging features** of Grasshopper, making communication seamless and efficient. (1 reviews) **What users dislike:** - Users report **difficulties with customer service** , highlighting complications in canceling accounts and poor support experiences. (3 reviews) - Users find **account management frustrating** , with complicated cancellation processes and unhelpful customer service experiences. (2 reviews) - Users are frustrated by the **high cost** and difficulty in canceling their Grasshopper service, facing a cumbersome process. (2 reviews) - Users face frequent **background issues** with Grasshopper, including freezing, failed updates, and dropped calls. (1 reviews) - Users report frequent **call drops** and freezing issues, requiring restarts and hindering effective communication. (1 reviews) - Users experience **long waiting times** that hinder service verification and lead to business losses. (1 reviews) - Users face **phone number issues** with Grasshopper, experiencing delays and frequent password resets that hinder usability. (1 reviews) - Technical Assistance (1 reviews) ## Grasshopper Reviews ### 1. Empowers Our Communication, Needs Better Scheduling Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Marisa M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Grasshopper?** I appreciate that Grasshopper allows us to have multiple extensions, and it does both calling and texting. Altogether, we haven't found another software that allows multiple extensions plus calling and texting. It's convenient to have private extensions as well as main phone menu extensions. We can set custom schedules for all users on all extensions. This feature helps us manage different types of calls, whether for homeowners, current guests, reservation inquiries, or after-hours emergencies (extremely important). The ability for managers to have their own extension where phone calls can be forwarded as needed is super convenient. Setting up Grasshopper was very easy, with easy onboarding, easy user addition, extension setup, and billing plan selection. **What do you dislike about Grasshopper?** With scheduling, when there are things like a shift change or multiple changes that need to happen, there is no bulk edit option. We have to go through each user and each extension separately, which can be very, very time-consuming. **What problems is Grasshopper solving and how is that benefiting you?** Grasshopper allows us to have multiple extensions for tailored communication, doing both calling and texting, which is nice for managing interactions with homeowners, guests, and vendors. It replaces having to use personal/individual cell numbers, offering professionalism and convenience for a growing team. ### 2. Easy to Use, Great Performance, and Reasonably Priced **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Grasshopper?** This application is very easy to use and genuinely user-friendly. It didn’t really require any training at all to get started. Performance-wise, it works well, and pricing-wise, it’s incredibly reasonable. **What do you dislike about Grasshopper?** Sometimes the application can lag a little bit; it doesn't seem to matter whether I use it on my phone or the desktop. **What problems is Grasshopper solving and how is that benefiting you?** This allows us to connect with our patient's via text message and phone call. It is easy to use on my phone so I can do this wherever I am at. ### 3. Great phone system for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Grasshopper?** It is easy to use and effective and affordable. Calls come through and the app is easy to navigate. We use it daily for our business and haven't had any communication issues since switching over to it. **What do you dislike about Grasshopper?** I dont like that the phone calls come in without showing caller ID or the name of the caller, even if the person is a saved contact. **What problems is Grasshopper solving and how is that benefiting you?** Our old phone system was also VOIP but much much more expensive and the cost was unnecessarily high. It was also very hard to navigate and overcomplicated. I appreciate that Grasshopper is very straightforwrd. ### 4. Straightforward UI and Fair Pricing, but Limited Functionality **Rating:** 3.0/5.0 stars **Reviewed by:** Walter A. M. | Agente de tráfico, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Grasshopper?** Pretty straight forward UI. Phone number, messages, alerts and that’s it. That makes it easy to operate, performance wise it doesn’t require too many stuff like nowadays phones. Pricing is fair for what you pay. **What do you dislike about Grasshopper?** Functionality wise, limited. In case you want to add integrations to send is not that friendly. **What problems is Grasshopper solving and how is that benefiting you?** Getting a simple phone to dial and get your customers together. ### 5. Grasshopper’s Dedicated Business Line Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Conimby . | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Grasshopper?** Grasshopper offered a dedicated business line **What do you dislike about Grasshopper?** No dedicated Crm included with grasshopper **What problems is Grasshopper solving and how is that benefiting you?** Dedicated business line is beneficial to small businesses ### 6. Terrible **Rating:** 0.0/5.0 stars **Reviewed by:** Justin B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Grasshopper?** I hate grasshopper but if I had to come up with one nice thing to say it would be that it was easy to sign up. Everything else was terrible. **What do you dislike about Grasshopper?** The software is terrible and hard to use but what motivated me to leave a review is how difficult they make it to cancel their service. You can't cancel through the website or the app. You have to call customer service and answer a bunch of questions. Then they put me on hold for 6 minutes while they were "canceling the account" and they give BS excuses for why it is so hard to cancel the account. This is a trully terrible company. **What problems is Grasshopper solving and how is that benefiting you?** They offer a phone service but it doesn't work well and they make it super hard to cancel. ### 7. Very good **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel M. | Team Lead (Supervisor), Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Grasshopper?** It is a powerful tool to make calls and receive text messages, along with listening to faxes and voice messages after calls. **What do you dislike about Grasshopper?** It freezes a lot. It asks for multiple updates, and it does not update. Sometimes calls drop without a notice, and if they close the call, then it freezes and we have to restart the app. **What problems is Grasshopper solving and how is that benefiting you?** Is solving the problem of the company I work with as a main application to receive and make phone calls, along with text messages and faxes. ### 8. This app keeps forgetting everything. **Rating:** 0.5/5.0 stars **Reviewed by:** Kathleen B. S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Grasshopper?** Not much. I got a number and *thought* it was going to be a useful tech to have for my business. **What do you dislike about Grasshopper?** Where to begin... Not knowing that I was going to have to go through all kinds of legal crap with my PLLC and such, it took longer to register this number because of all of that, which was then longer than the free trial. Then it keeps forgetting who I am, and I have to reset password when I go into the app because I don't use it enough to count. Overall, tech support has been not so supportive. **What problems is Grasshopper solving and how is that benefiting you?** I needed a business number. I got one. ### 9. Dumpster Fire that needs to be put out **Rating:** 0.0/5.0 stars **Reviewed by:** Stewart S. | Owner + Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Grasshopper?** Canceling the service was the the best thing to do with Grasshopper. **What do you dislike about Grasshopper?** Every aspect of everything. Even customer “service” couldn’t solve their issues. **What problems is Grasshopper solving and how is that benefiting you?** Causing and creating more problems. Nothing beneficial about Grasshopper. ### 10. I was surprised at how badly this turned out **Rating:** 0.0/5.0 stars **Reviewed by:** Chrystal C. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Grasshopper?** That the dialer works consistenly and access to verfication as a business,.. in the long run a better result **What do you dislike about Grasshopper?** The support function was a nightmare as was the signup process. They closed my account fo rnon payment,.. then issued a blanket statement saying their policy doest allow for refunds of any kind, and finally the support function just goes in circles. It was really, really bad.I was surprised given the reviews I had from fellow business owners. It was like of the three items you need to set up an account- all three went as poorly as possible. **What problems is Grasshopper solving and how is that benefiting you?** Access to VOIP sservices in CA and USA ### 11. Worst experience ever! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2025 **What do you like best about Grasshopper?** There is not a single thing I like so far about this service **What do you dislike about Grasshopper?** Unreasonable hold times, inability to verify for SMS texting capabilities despite having all required information, loss of business due to these things **What problems is Grasshopper solving and how is that benefiting you?** It has only hurt my business ### 12. It is a user friendly and can be accessed from around the world **Rating:** 5.0/5.0 stars **Reviewed by:** Mary A. | Ops Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Grasshopper?** I work overseas but I still get to call our clients in canada and USA because of this app **What do you dislike about Grasshopper?** Nothing I think. Everything else look good **What problems is Grasshopper solving and how is that benefiting you?** I have to call some clients in Canada and USA but I work overseas, so with this app, I have the ability to call them now ### 13. Grasshopper good for what you need **Rating:** 4.0/5.0 stars **Reviewed by:** Alex R. | Business Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Grasshopper?** Grasshopper was very user friendly. It was easy to use and never really had a need to contact customer support. We used it for a few years and were very satisfied. The implemenation was easy and we loved that we can use it on a line line/VOIP or also log into the Grasshopper app and answer on the go. Grasshopper app is slightly better than our current company. **What do you dislike about Grasshopper?** Downside was that we grew rather quickly and needed to switch to another company to meet our needs. Other than that, we would've stayed. Plus I believe our new company has better perks when using an 800 number with them. **What problems is Grasshopper solving and how is that benefiting you?** The need to answer mutliple calls at once plus the ability to have mutliple answering the phones. Not to mention, the ease of forwarding the call or forwarding a line to another phone. ### 14. Helping to Separate Work From My Personal Life! **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan W. | Account Manager, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Grasshopper?** The ability of having another phone number without carrying around two phones! **What do you dislike about Grasshopper?** The contacts feature has been pretty glitchy but since we got it there has been a ton of updates regarding the contacts feature so I know they are working on it! **What problems is Grasshopper solving and how is that benefiting you?** The ability of having a work number seperate from my personal number as well as the ability of being able to have multiple away greetings! ### 15. Grasshopper for HR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Grasshopper?** It's very user friendly and easy to navigate. **What do you dislike about Grasshopper?** Sometimes copy pasting doesn't work properly on the chat feature. **What problems is Grasshopper solving and how is that benefiting you?** It has solved the need for different phone numbers and lines within the same company. ### 16. A wonderful solution for our clients and our team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Grasshopper?** It has made it super simple to make our clients aware of our schedule, and to customize information being provided to them **What do you dislike about Grasshopper?** It can be difficult to find support and manage your account **What problems is Grasshopper solving and how is that benefiting you?** We can now utilize away messages, auto responses, and more ### 17. Great for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Grasshopper?** Grasshopper is cost effective and easy to use. **What do you dislike about Grasshopper?** I wish it would show the caller ID and allow us to transfer calls to different extensions. **What problems is Grasshopper solving and how is that benefiting you?** We use grasshopper for call forwarding and texting. ### 18. NO SECURITY CHANGE SERVICE IMMEDIATELY! **Rating:** 0.0/5.0 stars **Reviewed by:** Greg P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Grasshopper?** Adequate service. Most companies require some level of security to change primary information... Not this company. **What do you dislike about Grasshopper?** No Security. All anyone needs to steal your account and phone number is your credit card information. They will not return the service or business phone number back to you without a court order.They send an email to inform you that your information and account email was changed, but never sent one prior to authorization. Move your number while you can! **What problems is Grasshopper solving and how is that benefiting you?** NONE! ### 19. A simple calling system **Rating:** 4.0/5.0 stars **Reviewed by:** Luke P. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Grasshopper?** Easy to use Nice Help Scout intergration Transcription feature **What do you dislike about Grasshopper?** Web app could use a redesign Text messaging should be included Not the easiest to set up **What problems is Grasshopper solving and how is that benefiting you?** Grasshopper makes it easy to take phone calls from customers that need assistance. Voicemail and transaction of voicemails make missing calls even easier. ### 20. Grasshopper was ok **Rating:** 2.5/5.0 stars **Reviewed by:** Robert K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Grasshopper?** It was easy to sign up and get the phone number forwarded. **What do you dislike about Grasshopper?** When switching numbers, there was a huge delay in when the forwarding would actually become active. Features to ring certain numbers at certain times was confusing and time intensive. **What problems is Grasshopper solving and how is that benefiting you?** There was no resolution. ### 21. So simple to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy Steinbach M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Grasshopper?** It is very reliable and can always grab the call for you...even when you are too busy to. In business you aren't always available to grab the call, but you also can't miss it! **What do you dislike about Grasshopper?** I haven't had any feature that I dislike. It gives you plenty of options that you can streamline for your particular business needs. Nothing to dislike about that. **What problems is Grasshopper solving and how is that benefiting you?** Grasshopper can always pick up those calls for you, even when you aren't able to yourself. The auto-reply text to missed calls is so helpful and let's the customer know they are important. ### 22. Worse support I've ever experienced in my lifetime **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Grasshopper?** They were cheap at the time but has since been out gunned by phone.com. **What do you dislike about Grasshopper?** Their support ignores e-mails sent by paying customers. **What problems is Grasshopper solving and how is that benefiting you?** Business Phone number ### 23. Super powerful plugin for Rhino3D **Rating:** 4.5/5.0 stars **Reviewed by:** Rishikesh B. | Sr. Technical Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Grasshopper?** The best part of the software is the ability to design any object with mere points and customize the shape of the objects. It's revolutionary. Amazing! I love it. **What do you dislike about Grasshopper?** It is a very difficult software to learn if you don't have a basic level of understanding of the 3D world. It takes time to learn how to use the software. But once you learn it, it's an wonderful software. **What problems is Grasshopper solving and how is that benefiting you?** I created beautiful 3D shapes that couldn't be designed using any conventional 3D CAD tool. The designs were then 3D printed. I used topology optimization to it's fullest potential using Grasshopper ### 24. Just Do It **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony I. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about Grasshopper?** I like that it's a set it and forget it solution. I've never had an issue and it separates my personal from my business calls. **What do you dislike about Grasshopper?** I'd like to be able to text more than one picture at a time. **What problems is Grasshopper solving and how is that benefiting you?** The ease of call forwarding to a call center is huge. It allows my business to operate in a professional manner and helps us to appear bigger than we are. ### 25. Lied about refund! **Rating:** 0.0/5.0 stars **Reviewed by:** Dan L. | Programmer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2022 **What do you like best about Grasshopper?** Grasshopper is a great service ... until you cancel. Then ... not so much! **What do you dislike about Grasshopper?** I cancelled my account and requested a refund as they withdrew $464.78 from my account on June 25th, 2022. I called on that date and they confirmed a refund. Fast forward to July 02, 2022, and the rep had no record of a refund OR a cancelled account. He stated he would process the cancellation and refund and confirmed this would all be sent via email. No email came. Grasshopper owes me almost half a grand. Called twice and was told both times a refund would be issued. I am now going to file a chargeback against them in order to reclaim the money they very clearly stole. **What problems is Grasshopper solving and how is that benefiting you?** None. They lied to me twice. ### 26. If you are looking for a good phone system for small business move on. This platform is not it! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about Grasshopper?** Unified phone system. We are a mobile service company and it allows us to have the technicians keep using their own phones and customize our on call schedule. The call blasting is great to make sure no call gets missed. **What do you dislike about Grasshopper?** Poor call quality. Often it takes several attempts to make an outgoing call. The voice mails do not stay on the system for more than 30 days. The name of the caller is visible on the windows app, but it does not get recorded in the call log. While the messaging system could handle pictures it seemed to be limited to that and no other file types. The worst part, in my opinion, is that when porting our numbers away from grasshopper we would be losing access to our SMS/MMS records, with the only way to retrieve them is by taking screen shots. With thousands of messages from the past few years, it is not a feasible task, so we will either lose access to our records or continue to pay a hostage fee. Some of their support staff were somewhat sympathetic to our issue, but there was nothing they could do. **Recommendations to others considering Grasshopper:** There are many better platforms out there that have considerably more features and interoperability. **What problems is Grasshopper solving and how is that benefiting you?** A couple of years ago I was traveling and didn't have a roaming package and I missed some calls and texts because of it. Grasshopper was a good solution, for next time I traveled, I could keep up with my texts, phone calls, voicemails. ### 27. Great value **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher W. | Senior Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Grasshopper?** Desktop and mobile apps. Great for working at home. **What do you dislike about Grasshopper?** Texting is limited. Contacts are not available in the desktop app. **What problems is Grasshopper solving and how is that benefiting you?** Always have access to my phone number ### 28. Perfect phone solution for the very small company! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2022 **What do you like best about Grasshopper?** Ease of set up and maintaining, changing settings. **What do you dislike about Grasshopper?** Lack of scalability and user interface - does not grow easily with company needs. **What problems is Grasshopper solving and how is that benefiting you?** Very responsive customer service team and very diligent in solving problems and answering questions. ### 29. Wonderful Call Channeling Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Amber S. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Grasshopper?** Grasshopper allows me to use my very own cellphone as a work phone day in and day out. It can plug in and work with slack and Hubspot to channel all the call information to our CRM to collect the data too. What I love most is that every voicemail comes with a written transcription so that I do not have to listen to every voicemail if I do not have the time. It also allows texting with customers, as well as several lines to be added for our support team. My supervisor is also able to monitor the texts and calls that come through. **What do you dislike about Grasshopper?** The only thing that I dislike is that sometimes the call does not always come through. This issue has to do with service in the area I'm in as well, though. It can drop calls just like a standard provider. **Recommendations to others considering Grasshopper:** I am a huge advocate for Grasshopper! I think it will be a great asset to any team. **What problems is Grasshopper solving and how is that benefiting you?** Grasshopper allows customers the ability to text Customer Support if they cannot call and also lets me send an automated response text to them if I am on the other line asking them to write in what their request is while they wait. On heavy call days, this alleviates the stress of juggling multiple calls tremendously. ### 30. Switched from Grasshopper to OpenPhone **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Grasshopper?** Grasshopper was functional via smartphone app and web browser. **What do you dislike about Grasshopper?** The Grasshopper platform was slow, visually outdated, and the smartphone app had multiple glitches while in use - it was often easier to close the app and start over when attempting to make a second or third call in a row. **What problems is Grasshopper solving and how is that benefiting you?** Grasshopper had good security through the VOIP need to hide your personal number. ### 31. Cool for Experimentation in Design **Rating:** 4.0/5.0 stars **Reviewed by:** Avery C. | Interior Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Grasshopper?** Grasshopper is a neat plug-in for Rhinoceros that allows for some smart, complicated math to create experimental design. It requires some almost "coding" but for those with a puzzle-minded brain, it's enjoyable to work with and try different options. **What do you dislike about Grasshopper?** It can be a little complicated at times to understand how to use and put the various bits of code together. It could be easier to use if there were more helpful hints about how to create the flow of your program, or to see things change live as you manipulate. **Recommendations to others considering Grasshopper:** Grasshopper is a neat program that allows you to expand your design horizons! But be prepared to spend some time troubleshooting your program and understanding the effects of your changes. **What problems is Grasshopper solving and how is that benefiting you?** Grasshopper takes the difficulty of complicated math and algorithms out of your hands while designing and lets you maintain focus on what piece of design you are experimenting with. ### 32. Good System, Some Limitations **Rating:** 3.0/5.0 stars **Reviewed by:** Curtis g. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Grasshopper?** Easy interface, no dropped calls, app ok **What do you dislike about Grasshopper?** no call recording, no xfer outbound call **Recommendations to others considering Grasshopper:** Great system for smaller business, decent pricing, some limitations as your business grows and has different needs. Unfortunately, they do not have a way to submit suggestions for feature upgrades and had no idea when or if any of those features ever would be available. **What problems is Grasshopper solving and how is that benefiting you?** It was great for our small-medium business with 3 employees. The few limitations listed above were things we needed. They were not working to offer those anytime soon ### 33. Overall a good VOIP service for small businesses **Rating:** 3.0/5.0 stars **Reviewed by:** Adlai A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Grasshopper?** Easy, intuitive setup. Website interface was not so impressive, but the functionality was there. Mobile app is very useful. Desktop app was also useful. Great to be able to see text messages and voicemails across all users. **What do you dislike about Grasshopper?** I am based in Hawaii. Which apparently is not part of the United States. In order to call people in Hawaii, and forward calls to phone numbers in Hawaii I need to activate international calling and then I get charged international calling for calling someone down the street in Hawaii and get charged international calling when someone down the street calls me. I dislike that very much. **What problems is Grasshopper solving and how is that benefiting you?** Affordable business VOIP phone system. Supports multiple users. Allows visibility to text messages and voicemails across users. Supports group texts and image transfers. ### 34. Serves its purpose **Rating:** 3.0/5.0 stars **Reviewed by:** Bethany B. | IDX Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Grasshopper?** I like that I am able to use grasshopper from my desktop or cell phone. This allows me to use the software more fluidly. **What do you dislike about Grasshopper?** The desktop interface is visually unappealing and it;'s not easy to notice when you are getting a call from your desktop. **What problems is Grasshopper solving and how is that benefiting you?** Using my personal phone for work calls. Since I work from home; it wasn't great calling clients from a blocked number and grasshopper solves that issue. Also; international calls! ### 35. Perfect Virtual Phone Solution for Startups **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy P. | Office Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Grasshopper?** The best thing about using Grasshopper for our phone system is the setup. Working in a startup, everyone is on mobile for calls, but using Grasshopper allows staff to continue using their personal phones without giving out their personal phone number to every person they contact. Since voicemails are also sent to each user's email, forwarding to the correct person is very easy to do. An optional feature is also voice to text for all voicemails. If you are in a meeting, it's very helpful to be able to read the transcribed messages in your inbox and respond to urgent messages instead of having to step aside to hear your voicemail. **What do you dislike about Grasshopper?** Some of the features are not intuitive because you are using your mobile phone, desktop, or the app on your phone. The most frequently used feature is call transfer, and I have to look up how to do it every time or give the caller the correct extension and ask them to redial. It would be very helpful to have a transfer option built into the app itself. **Recommendations to others considering Grasshopper:** Perfect for small businesses and startups. No need to invest in a full desktop phone system, use the power of the Grasshopper app on your mobile phone and present your business in a professional manner. **What problems is Grasshopper solving and how is that benefiting you?** A full phone system is very expensive and desk phones take up a lot of space. As a startup, it's much more cost effective to use Grasshopper's virutual phone system. It takes little to no time at all to learn the system since you are already using your own phone. Setting up a new user take 5 minutes and there is quite a bit of personalization (time zone, hours, how many rings, etc). ### 36. Grasshopper does what is says it will do. **Rating:** 3.5/5.0 stars **Reviewed by:** Kyle M. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Grasshopper?** The user interface is easy to navigate, listen to messages. **What do you dislike about Grasshopper?** Extra features are confusing or hidden behind additional costs. The ability to forward calls and messages elsewhere was lacking. Disconnecting service is not nearly as easy as set-up, usually a red flag. **Recommendations to others considering Grasshopper:** I would consider other options if possible. Costs for Grasshopper are reasonable, but you get minimum service. **What problems is Grasshopper solving and how is that benefiting you?** Community members have a manageable number to reach our organization. The set-up was quick and easy. Community members were able to reach us through the service quickly. ### 37. Poor Tech Support. Inbox not always accurate! **Rating:** 0.5/5.0 stars **Reviewed by:** Dennis . | Pilot, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Grasshopper?** Very affordable. I like that they have an app that you can use to access your voicemails and texts. **What do you dislike about Grasshopper?** Accuracy of the Inbox is VERY poor. Their tech support has told me that the app will log out automatically after not using for a while. The problem is there is no indication to the user. When they open up the app again, it shows several voicemails in the Inbox, but they are not all really there! This is very confusing to my users. Every other app that I have will automatically update the Inbox upon opening, or refreshing. Grasshopper does not. I strongly dislike this aspect! I may look for an alternative to this service. **What problems is Grasshopper solving and how is that benefiting you?** More graphical interface than calling in to retrieve audio voicemails. ### 38. Great VOIP service for SMBs! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Grasshopper?** User-friendly (easy to navigate), plus I love being able to use it both on my desktop and phone. **What do you dislike about Grasshopper?** The desktop interface seems slow at times. By slow I mean not crisp or not as responsive. Whenever I have my earphones on and Grasshopper rings, the ringtone startles me every time. **What problems is Grasshopper solving and how is that benefiting you?** Business calls are more streamlined now because of this tool. ### 39. Useful Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Grasshopper?** Decent interface, you can text, call, leave voicemails, multiple lines, and instant responses. Also, quick support bot in case you need any assistance. Plus the mobile app, it's a plus! **What do you dislike about Grasshopper?** The app itself doesn't have a built-in option section, so you'll have to use your browser to configure your stuff. The ringing sounds a bit cheap, I might say. Also mentioning a few bugs and having troubles with logged sessions. **What problems is Grasshopper solving and how is that benefiting you?** Multiple incoming calls, we have different extensions that help us divide the queue. We reduced our missed call rate due to its waiting system. You can also have the mobile option, which is convenient. ### 40. Grasshopper makes having a business line easier and cheaper! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2021 **What do you like best about Grasshopper?** I love being able to have an app on my phone for our business line and take calls from my cell phone, but I still have a separate business number, so I am not using my personal number. It makes it more professional, and I can take office calls from anywhere! Not only can I take calls from my office number, but I can also text as well. You just need the app, not even an actual landline phone. **What do you dislike about Grasshopper?** I wouldn't say I like that they don't seem to filter spam texts. They can sometimes crowd the inbox. **What problems is Grasshopper solving and how is that benefiting you?** I can now have my office phone with me wherever I go! I had to worry about missing important calls when we just had a landline office phone, but now I don't have to worry about that. It is also lovely to be able to set up different extensions for different staff members. The best part is that it is so much cheaper than a landline! ### 41. A platform with infinite possibilities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Grasshopper?** Grasshopper being open source is a platform with infinite possibilities. It's amazing that we get to design or simulation workflows and customise the visualisations. **What do you dislike about Grasshopper?** It was hard to get at first. I don't like that is not readable at full view of the script. Better zoom options would improve this. **What problems is Grasshopper solving and how is that benefiting you?** Building design optimization for daylight, energy and thermal comfort. ### 42. Robust Rhino Plugin **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2021 **What do you like best about Grasshopper?** Grasshopper has a very wide range of capabilities. It take a Rhino workflow to the next level and allows users to realize nearly any modeling imaginable. **What do you dislike about Grasshopper?** I dislike the way Grasshopper manages files. It would nice for a .gh file to be integrated into a rhino file so that you don't have to worry about coordinating multiple files. **What problems is Grasshopper solving and how is that benefiting you?** Grasshopper helps me to accurately and effectively model desired geometries for architectural designs. ### 43. Lost ownership of our phone number **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Grasshopper?** We used this service for almost 5 years without issue. It was reliable 99%. **What do you dislike about Grasshopper?** After almost 5 years, they lost ownership of our business phone number. We are now on week 2 of this issue and we don't have any solutions from them while people who call may think we are out of business. The customer service has been odd - we only speak to "level one" techs who dont know what is going on with the other levels. We told them when we called that our number appears to have been hijacked. They came up with another reason it wasnt working. Then a week later stated that the number was out of their possession. **Recommendations to others considering Grasshopper:** If you need a consistent number for your business, I cannot recommend Grasshopper. We have not received the level of support we should when such a tragedy has occurred. **What problems is Grasshopper solving and how is that benefiting you?** We realized that we need to move to another service. Their customer service doesn't seem to understand the urgency of this being out business line and what it means for our company. ### 44. Great service for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Myron L. | Senior Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2020 **What do you like best about Grasshopper?** I like the fact that I am assigned a toll-free number that forwards the caller to a main prompt. It forwards callers to either a particular extension or to a general extension such as the operator. These calls are forwarded to my cell phone so I can distinguish incoming calls a personal or business. **What do you dislike about Grasshopper?** Sometimes incoming calls appear as unknown caller as opposed to the company telephone number. For the most part, this is not a problem. **Recommendations to others considering Grasshopper:** If you currently do not have an office space or take incoming business calls while on the go, Grasshopper is definitely the service to consider. This eliminates the need to purchase multiple phones. **What problems is Grasshopper solving and how is that benefiting you?** The fact that I can distinguish business and personal incoming calls enables me to prepare to answer the phone accordingly. There are currently no actual issues to resolve with Grasshopper at this time. ### 45. Grasshopper saves our business during COVID **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin K. | Director , Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Grasshopper?** The simplistic approach to the admin portal. Anyone can use it. **What do you dislike about Grasshopper?** I wish the branching extension could have sub branches **What problems is Grasshopper solving and how is that benefiting you?** During COVID, our team went remote and we are still working remote. Trying to answer our phones remotely was nearly impossible. Our customer service complaints went through the roof. We now have a robust process with nearly 100% answer compliance. Reporting feature is great to see how we are doing. ### 46. Very please with Grasshopper **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Grasshopper?** Ease of use for setting up company extensions **What do you dislike about Grasshopper?** Unreliability of mobile phone app could be improved **What problems is Grasshopper solving and how is that benefiting you?** Setting up individual extensions for all employees via our company number ### 47. Enabled us to make sure people are getting calls **Rating:** 4.5/5.0 stars **Reviewed by:** Justin B. | Vendor Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2020 ### 48. Poor Customer Service and Trial Experience **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2020 **What do you like best about Grasshopper?** I liked the idea of Grasshopper - a low-cost phone system where I could get up and running right away. **What do you dislike about Grasshopper?** The service and execution were poor. I signed up for a trial, configured everything and then went to upgrade to paid. I could not upgrade to paid. It continued to error out. I contacted support (phone and email) and was told that my trial was broken and that I needed to create a new account. When I called, the phone service was horrible and kept breaking up. I have used Vonage business for years from this same location and never had quality issues like this. I could not create a new account using my same email. I asked that they delete the account so I could create a new account. They told me they could not delete it and that I needed to call billing/account retention to delete it. If I did that, I couldn't just move over the number. I reached out to support again, sure that this craziness was a mistake. Nope. This is how they treat you. It went from being a solution to meet my needs to being about them and their sales numbers. I had been planning to sign up for an annual plan. I am so thankful this happened - after experiencing their support I have decided it it worth the additional cost and signed up with RingCentral instead. **Recommendations to others considering Grasshopper:** Look elsewhere. **What problems is Grasshopper solving and how is that benefiting you?** I was solving the need to have an external non-profit phone number with two users. ### 49. Horrible service **Rating:** 0.0/5.0 stars **Reviewed by:** Robert R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2020 **What do you like best about Grasshopper?** I paid for an annual account with them for less than 30 days. The account was opened on March 5th, i called today (April 3rd) to cancel my account because grasshopper lacks the features I need to operate my business. The rep on the phone asked why i wanted to cancel and after I told her i went with one of their competitors (ringcentral) she said refunds are not authorized. When asked to speak with a supervisor she said noone was available at the moment and hung up on me. This is the worst customer service!! **What do you dislike about Grasshopper?** Poor customer service - representative hung up on me **Recommendations to others considering Grasshopper:** stay away do not use them at any cost - you will be dissatisfied for sure **What problems is Grasshopper solving and how is that benefiting you?** no ### 50. Good Platform for a Business Phone Number **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Grasshopper?** The best thing was the simplicity. As a business owner I needed an easy way to get a business phone number so I did not have to give out my personal line. Also the call routing, VM functionality made it a professional solution for us while we were new and growing. **What do you dislike about Grasshopper?** There is not much I really disliked because it solved the issue for my business. I wish it was cheaper because you could leverage Google voice for free but the features you get make it worth it. **Recommendations to others considering Grasshopper:** If you need a business phone number with advanced routing, this will work for you! **What problems is Grasshopper solving and how is that benefiting you?** I needed a business line for my consulting business so I was not using my personal phone number. I needed this forwarded to my cell phone since I am always on the move. ## Grasshopper Discussions - [What is Grasshopper connect?](https://www.g2.com/discussions/what-is-grasshopper-connect) - 1 comment - [What is Grasshopper software used for?](https://www.g2.com/discussions/what-is-grasshopper-software-used-for) - 1 comment - [View Grasshopper pricing details and edition comparison](https://www.g2.com/products/grasshopper/reviews?source=search§ion=pricing&secure%5Bexpires_at%5D=2026-05-26+11%3A09%3A53+-0500&secure%5Bsession_id%5D=1b80a470-a487-4eea-ba52-56a2d9ce7c4d&secure%5Btoken%5D=5f2fa653e0bf3d23cab4bec815ce5741b4833bf45ef17d9c1e0f157f4447ce8e&format=llm_user) ## Grasshopper Integrations - [Basecamp](https://www.g2.com/products/basecamp/reviews) - [Grammarly](https://www.g2.com/products/grammarly/reviews) ## Grasshopper Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Grasshopper Alternatives - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,005 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,518 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,348 reviews)