# Grasshopper Reviews **Vendor:** GoTo **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.9/5.0 **Total Reviews:** 159 ## About Grasshopper Grasshopper is the virtual phone system built for small businesses that want to look and operate like pros - without the added complexity or high cost. Trusted by over 150,000 customers, Grasshopper is the app-based solution entrepreneurs rely on to stay connected and in control of their customer communications, while keeping their personal number private. With shared inboxes and shared numbers, collaborating with your team is easier than ever. Route calls, customize greetings, and keep customer conversations organized so nothing slips through the cracks. Setup is easy, simply set up your call tree, download the app, and start calling & texting customers – no technical headaches, and no complex configuration challenges. At Grasshopper we know the value of a dollar, that’s why we keep our plans low starting at just $14/month (and offer unlimited users!) to make your small business budget stretch big. Backed by decades of experience serving small businesses, Grasshopper provides reliable service, clear call quality, and effortless setup. The result? A polished, professional presence that builds trust, protects your privacy, and helps your business stay responsive, agile, and ready for every opportunity. ## Grasshopper Pros & Cons **What users like:** - Users find Grasshopper's **VoIP services** invaluable for seamless communication, especially for international calls and messages. (2 reviews) - Users love the **calling features** of Grasshopper, enabling seamless communication with clients across Canada and the USA. (1 reviews) - Users value the **easy connection** Grasshopper provides for international calling, maintaining client relationships effortlessly. (1 reviews) - Users find the **sign-up process intuitive** , making it easy to get started with Grasshopper. (1 reviews) - Users value the **robust messaging features** of Grasshopper, making communication seamless and efficient. (1 reviews) **What users dislike:** - Users report **difficulties with customer service** , highlighting complications in canceling accounts and poor support experiences. (3 reviews) - Users find **account management frustrating** , with complicated cancellation processes and unhelpful customer service experiences. (2 reviews) - Users are frustrated by the **high cost** and difficulty in canceling their Grasshopper service, facing a cumbersome process. (2 reviews) - Users face frequent **background issues** with Grasshopper, including freezing, failed updates, and dropped calls. (1 reviews) - Users report frequent **call drops** and freezing issues, requiring restarts and hindering effective communication. (1 reviews) - Users experience **long waiting times** that hinder service verification and lead to business losses. (1 reviews) - Users face **phone number issues** with Grasshopper, experiencing delays and frequent password resets that hinder usability. (1 reviews) - Technical Assistance (1 reviews) ## Grasshopper Reviews ### 1. Empowers Our Communication, Needs Better Scheduling Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Marisa M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Grasshopper?** I appreciate that Grasshopper allows us to have multiple extensions, and it does both calling and texting. Altogether, we haven't found another software that allows multiple extensions plus calling and texting. It's convenient to have private extensions as well as main phone menu extensions. We can set custom schedules for all users on all extensions. This feature helps us manage different types of calls, whether for homeowners, current guests, reservation inquiries, or after-hours emergencies (extremely important). The ability for managers to have their own extension where phone calls can be forwarded as needed is super convenient. Setting up Grasshopper was very easy, with easy onboarding, easy user addition, extension setup, and billing plan selection. **What do you dislike about Grasshopper?** With scheduling, when there are things like a shift change or multiple changes that need to happen, there is no bulk edit option. We have to go through each user and each extension separately, which can be very, very time-consuming. **What problems is Grasshopper solving and how is that benefiting you?** Grasshopper allows us to have multiple extensions for tailored communication, doing both calling and texting, which is nice for managing interactions with homeowners, guests, and vendors. It replaces having to use personal/individual cell numbers, offering professionalism and convenience for a growing team. ### 2. Easy to Use, Great Performance, and Reasonably Priced **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Grasshopper?** This application is very easy to use and genuinely user-friendly. It didn’t really require any training at all to get started. Performance-wise, it works well, and pricing-wise, it’s incredibly reasonable. **What do you dislike about Grasshopper?** Sometimes the application can lag a little bit; it doesn't seem to matter whether I use it on my phone or the desktop. **What problems is Grasshopper solving and how is that benefiting you?** This allows us to connect with our patient's via text message and phone call. It is easy to use on my phone so I can do this wherever I am at. ### 3. Great phone system for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Grasshopper?** It is easy to use and effective and affordable. Calls come through and the app is easy to navigate. We use it daily for our business and haven't had any communication issues since switching over to it. **What do you dislike about Grasshopper?** I dont like that the phone calls come in without showing caller ID or the name of the caller, even if the person is a saved contact. **What problems is Grasshopper solving and how is that benefiting you?** Our old phone system was also VOIP but much much more expensive and the cost was unnecessarily high. It was also very hard to navigate and overcomplicated. I appreciate that Grasshopper is very straightforwrd. ### 4. Straightforward UI and Fair Pricing, but Limited Functionality **Rating:** 3.0/5.0 stars **Reviewed by:** Walter A. M. | Agente de tráfico, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Grasshopper?** Pretty straight forward UI. Phone number, messages, alerts and that’s it. That makes it easy to operate, performance wise it doesn’t require too many stuff like nowadays phones. Pricing is fair for what you pay. **What do you dislike about Grasshopper?** Functionality wise, limited. In case you want to add integrations to send is not that friendly. **What problems is Grasshopper solving and how is that benefiting you?** Getting a simple phone to dial and get your customers together. ### 5. Grasshopper’s Dedicated Business Line Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Conimby . | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Grasshopper?** Grasshopper offered a dedicated business line **What do you dislike about Grasshopper?** No dedicated Crm included with grasshopper **What problems is Grasshopper solving and how is that benefiting you?** Dedicated business line is beneficial to small businesses ### 6. Terrible **Rating:** 0.0/5.0 stars **Reviewed by:** Justin B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Grasshopper?** I hate grasshopper but if I had to come up with one nice thing to say it would be that it was easy to sign up. Everything else was terrible. **What do you dislike about Grasshopper?** The software is terrible and hard to use but what motivated me to leave a review is how difficult they make it to cancel their service. You can't cancel through the website or the app. You have to call customer service and answer a bunch of questions. Then they put me on hold for 6 minutes while they were "canceling the account" and they give BS excuses for why it is so hard to cancel the account. This is a trully terrible company. **What problems is Grasshopper solving and how is that benefiting you?** They offer a phone service but it doesn't work well and they make it super hard to cancel. ### 7. Very good **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel M. | Team Lead (Supervisor), Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Grasshopper?** It is a powerful tool to make calls and receive text messages, along with listening to faxes and voice messages after calls. **What do you dislike about Grasshopper?** It freezes a lot. It asks for multiple updates, and it does not update. Sometimes calls drop without a notice, and if they close the call, then it freezes and we have to restart the app. **What problems is Grasshopper solving and how is that benefiting you?** Is solving the problem of the company I work with as a main application to receive and make phone calls, along with text messages and faxes. ### 8. This app keeps forgetting everything. **Rating:** 0.5/5.0 stars **Reviewed by:** Kathleen B. S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Grasshopper?** Not much. I got a number and *thought* it was going to be a useful tech to have for my business. **What do you dislike about Grasshopper?** Where to begin... Not knowing that I was going to have to go through all kinds of legal crap with my PLLC and such, it took longer to register this number because of all of that, which was then longer than the free trial. Then it keeps forgetting who I am, and I have to reset password when I go into the app because I don't use it enough to count. Overall, tech support has been not so supportive. **What problems is Grasshopper solving and how is that benefiting you?** I needed a business number. I got one. ### 9. Dumpster Fire that needs to be put out **Rating:** 0.0/5.0 stars **Reviewed by:** Stewart S. | Owner + Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Grasshopper?** Canceling the service was the the best thing to do with Grasshopper. **What do you dislike about Grasshopper?** Every aspect of everything. Even customer “service” couldn’t solve their issues. **What problems is Grasshopper solving and how is that benefiting you?** Causing and creating more problems. Nothing beneficial about Grasshopper. ### 10. I was surprised at how badly this turned out **Rating:** 0.0/5.0 stars **Reviewed by:** Chrystal C. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Grasshopper?** That the dialer works consistenly and access to verfication as a business,.. in the long run a better result **What do you dislike about Grasshopper?** The support function was a nightmare as was the signup process. They closed my account fo rnon payment,.. then issued a blanket statement saying their policy doest allow for refunds of any kind, and finally the support function just goes in circles. It was really, really bad.I was surprised given the reviews I had from fellow business owners. It was like of the three items you need to set up an account- all three went as poorly as possible. **What problems is Grasshopper solving and how is that benefiting you?** Access to VOIP sservices in CA and USA ## Grasshopper Discussions - [What is Grasshopper connect?](https://www.g2.com/discussions/what-is-grasshopper-connect) - 1 comment - [What is Grasshopper software used for?](https://www.g2.com/discussions/what-is-grasshopper-software-used-for) - 1 comment - [View Grasshopper pricing details and edition comparison](https://www.g2.com/products/grasshopper/reviews/grasshopper-review-53232?section=pricing&secure%5Bexpires_at%5D=2026-05-24+12%3A37%3A27+-0500&secure%5Bsession_id%5D=cefaf680-94aa-4f93-95ac-9319b3eb0a1e&secure%5Btoken%5D=51d3f9068b1282b0e0976580493b4a4e5e9aab9bafac0c4ef06fb872ff73baeb&format=llm_user) ## Grasshopper Integrations - [Basecamp](https://www.g2.com/products/basecamp/reviews) - [Grammarly](https://www.g2.com/products/grammarly/reviews) ## Grasshopper Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Grasshopper Alternatives - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,004 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,517 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,348 reviews)