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GoZen Forms Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find GoZen Forms incredibly easy to use, appreciating its intuitive setup and seamless integration options. (13 mentions)
Users love the endless integration options of GoZen Forms, making it easy to connect and utilize on multiple platforms. (11 mentions)
Users love the user-friendly interface of GoZen Forms, making form creation quick and highly efficient. (7 mentions)
Users love the easy integrations of GoZen Forms, enabling quick setup even for non-web designers. (6 mentions)
Users value the beautiful and diverse templates in GoZen Forms, streamlining form creation and enhancing productivity. (6 mentions)
Users express frustration with poor customer support, reporting unresponsive communication and unresolved issues with their accounts. (4 mentions)
Users face layout issues in GoZen Forms, making form creation confusing and less flexible than desired. (3 mentions)
Users find the learning curve steep due to confusing UI and integration challenges, requiring time and experimentation. (3 mentions)
Users note the limited customization options in GoZen Forms, wishing for more flexibility in design and features. (3 mentions)
Users find the missing features in GoZen Forms, especially in integrations and whitelabel options, frustrating. (3 mentions)

5 Pros or Advantages of GoZen Forms

1. Ease of Use
Users find GoZen Forms incredibly easy to use, appreciating its intuitive setup and seamless integration options.
See 13 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Simple setup, decent features for custom forms"

What do you like about GoZen Forms?

The setup of forms is really intuitive, and easy enough to collate and access form responses. Decent customer support. Easy to implement and integrate

Jason S.
JS

Jason S.

Small-Business (50 or fewer emp.)

5.0/5

"This software is newer to me, but all I can say is WOW. I wished I purchased it sooner."

What do you like about GoZen Forms?

It is so simple to use. I needed to generate a quick survey and wow, it was done, and looks & functions wonderfully. It was very easy to implement

2. Integrations
Users love the endless integration options of GoZen Forms, making it easy to connect and utilize on multiple platforms.
See 11 mentions

See Related User Reviews

FR

Fernando R.

Small-Business (50 or fewer emp.)

1.0/5

"Easy and fast to set up - Not so great afterwards"

What do you like about GoZen Forms?

I love the user-friendly interface and the extensive range of templates available, which make form creation quick and efficient. Additionally, the sea

John H.
JH

John H.

Small-Business (50 or fewer emp.)

4.0/5

"Great form/quiz creator for Wordpress"

What do you like about GoZen Forms?

Great solution for form captures and quizzes. Seamless WP integration.

3. User Interface
Users love the user-friendly interface of GoZen Forms, making form creation quick and highly efficient.
See 7 mentions

See Related User Reviews

FR

Fernando R.

Small-Business (50 or fewer emp.)

1.0/5

"Easy and fast to set up - Not so great afterwards"

What do you like about GoZen Forms?

I love the user-friendly interface and the extensive range of templates available, which make form creation quick and efficient. Additionally, the sea

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Amazing tool"

What do you like about GoZen Forms?

What I like most about GoZen Forms is its user interface, it has an exquisite UI, it is very easy to use and with its templates that cover all the pri

4. Easy Integrations
Users love the easy integrations of GoZen Forms, enabling quick setup even for non-web designers.
See 6 mentions

See Related User Reviews

John H.
JH

John H.

Small-Business (50 or fewer emp.)

4.0/5

"Great form/quiz creator for Wordpress"

What do you like about GoZen Forms?

Great solution for form captures and quizzes. Seamless WP integration.

Jason S.
JS

Jason S.

Small-Business (50 or fewer emp.)

5.0/5

"This software is newer to me, but all I can say is WOW. I wished I purchased it sooner."

What do you like about GoZen Forms?

It is so simple to use. I needed to generate a quick survey and wow, it was done, and looks & functions wonderfully. It was very easy to implement

5. Templates
Users value the beautiful and diverse templates in GoZen Forms, streamlining form creation and enhancing productivity.
See 6 mentions

See Related User Reviews

FR

Fernando R.

Small-Business (50 or fewer emp.)

1.0/5

"Easy and fast to set up - Not so great afterwards"

What do you like about GoZen Forms?

I love the user-friendly interface and the extensive range of templates available, which make form creation quick and efficient. Additionally, the sea

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Amazing tool"

What do you like about GoZen Forms?

What I like most about GoZen Forms is its user interface, it has an exquisite UI, it is very easy to use and with its templates that cover all the pri

5 Cons or Disadvantages of GoZen Forms

1. Poor Customer Support
Users express frustration with poor customer support, reporting unresponsive communication and unresolved issues with their accounts.
See 4 mentions

See Related User Reviews

OS

Oliver S.

Small-Business (50 or fewer emp.)

0.0/5

"Unethical business practices"

What do you dislike about GoZen Forms?

Unethical business practices. I've been purchasing Gozenforms and Optinly through the company since October 10, 2022. Positive reviews were more or le

FR

Fernando R.

Small-Business (50 or fewer emp.)

1.0/5

"Easy and fast to set up - Not so great afterwards"

What do you dislike about GoZen Forms?

Improving the onboarding process and simplifying user interactions could enhance overall usability. Customer service is pretty much non-existence, the

2. Layout Issues
Users face layout issues in GoZen Forms, making form creation confusing and less flexible than desired.
See 3 mentions

See Related User Reviews

John T.
JT

John T.

Small-Business (50 or fewer emp.)

3.0/5

"Promising Form Builder with Potential"

What do you dislike about GoZen Forms?

The s/w seems to still be a bit buggy, but the developer is responsive and clearly committed to improving the software. Some of the UI is confusing ar

TK

Thorsten K.

Small-Business (50 or fewer emp.)

4.0/5

"Easy to set up and get going"

What do you dislike about GoZen Forms?

It would be great if I would have more flexibility on the layout options of each page in the form.

3. Learning Curve
Users find the learning curve steep due to confusing UI and integration challenges, requiring time and experimentation.
See 3 mentions

See Related User Reviews

John T.
JT

John T.

Small-Business (50 or fewer emp.)

3.0/5

"Promising Form Builder with Potential"

What do you dislike about GoZen Forms?

The s/w seems to still be a bit buggy, but the developer is responsive and clearly committed to improving the software. Some of the UI is confusing ar

DR

Dennis R.

Small-Business (50 or fewer emp.)

4.0/5

"Alternative to Typeform (not quite sure) yet"

What do you dislike about GoZen Forms?

Some things are difficult to figure out as a non-technical guy. Like the connection to Integromat is not that smooth, as it could be. You can use the

4. Limited Customization
Users note the limited customization options in GoZen Forms, wishing for more flexibility in design and features.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Simple setup, decent features for custom forms"

What do you dislike about GoZen Forms?

Customising the URLs isn't super simple.

Thomas L.
TL

Thomas L.

Small-Business (50 or fewer emp.)

4.0/5

"Intuitive and powerful form creation with GoZen Forms.AI"

What do you dislike about GoZen Forms?

Although I am very happy with GoZen Forms.AI overall, there is one small area for improvement: While the design customization options are good, they c

5. Missing Features
Users find the missing features in GoZen Forms, especially in integrations and whitelabel options, frustrating.
See 3 mentions

See Related User Reviews

Donovan W.
DW

Donovan W.

Small-Business (50 or fewer emp.)

5.0/5

"Great experience overall. Happy with GoZen Forms."

What do you dislike about GoZen Forms?

I struggled to get a webhook from Make.com working and support still hasn't responded to my chat for help. I routed around it by selecting a generic w

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great alternative to Typeform, not quite as polished but extremely functional and alot cheaper!"

What do you dislike about GoZen Forms?

It still seems buggy, a few functionalities not as polished as it could be. Also, whitelabel isn't quite there, still shows "GoZen" brand on initial f

Top-Rated Alternatives

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Typeform
4.5/5(1,027)
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4.6/5(5,712)
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Microsoft Forms
4.4/5(475)

GoZen Forms Reviews (274)

Reviews

GoZen Forms Reviews (274)

4.4
274 reviews
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MG
Mirco G.
Founder / CEO
Small-Business (50 or fewer emp.)
"After several weeks, the support team was unable to resolve my issue and stopped contacting me."
0/5
What do you like best about GoZen Forms?

The first impression was good, forms look good. Review collected by and hosted on G2.com.

What do you dislike about GoZen Forms?

Terrible customer support. Six weeks ago, I contacted support for the first time to request a GDPR addendum. At the time, they said it was not a problem. After several more attempts, I heard nothing but excuses. I now assume that there are probably critical data protection gaps at the company, which is why the company does not want to issue an addendum. I have now received no further response to my request for a refund. Review collected by and hosted on G2.com.

Cynthia A.
CA
Cynthia A.
Small-Business (50 or fewer emp.)
"A great tool to enhance your business"
4.5/5
What do you like best about GoZen Forms?

I really love that GoZen provides a great alternative to the more popular form "Typeform" without the high price. It truly helps me provide a professional experience that looks great too! Review collected by and hosted on G2.com.

What do you dislike about GoZen Forms?

There isn't much I can say about that right now. It meets my current needs. I may have more to say once my needs change. Review collected by and hosted on G2.com.

Danijel M.
DM
Danijel M.
🦅 Co-founder and Conversion Copywriter
Small-Business (50 or fewer emp.)
"A nice survey tool for SMEs"
5/5
What do you like best about GoZen Forms?

It's drag and drop, intuitive, has a variety of templates and provides more features at an affordable price compared to bigger players on the market. Review collected by and hosted on G2.com.

What do you dislike about GoZen Forms?

Occasional software bugs (but really rarely and the support reacts promptly). Review collected by and hosted on G2.com.

KD
Koen D.
Small-Business (50 or fewer emp.)
"Game-changer for my website"
5/5
What do you like best about GoZen Forms?

I recently switched a few of my website forms to GoZen Forms and wow, what a difference! The ease of use is just amazing. It’s super user-friendly, and I was able to design and customize forms in no time at all.

I love how flexible it is too; whether it's contact forms, surveys, or booking forms, GoZen Forms handles it all smoothly. Embedding the forms into my site was easy, and they blend in perfectly with my layout.

Honestly, GoZen Forms has totally impressed me. Highly recommend it. Review collected by and hosted on G2.com.

What do you dislike about GoZen Forms?

Nothing negative to say yet. This team did a great job Review collected by and hosted on G2.com.

SV
Steven V.
Small-Business (50 or fewer emp.)
"GoZen Forms as possible replacement for all my contact forms"
4/5
What do you like best about GoZen Forms?

It is fast, clear, looks good and you can check everything perfectly thanks to the insights. Furthermore, it is easy to implement in your website. It is a tool that our customers can easily use every day and with which we can obtain the perfect information. Their customer support is also fast and really helpful. Review collected by and hosted on G2.com.

What do you dislike about GoZen Forms?

I would have liked to see this as a replacement for Gravity Forms (Wordpress plugin), but apparently the data from the form cannot be sent with the email notification. I reported this to support and was told they are currently working on this. Hopefully this feature will come soon. Review collected by and hosted on G2.com.

OH
Oliver H.
Managing Director
Small-Business (50 or fewer emp.)
"Typeform Substitutes Worth Trying"
4.5/5
What do you like best about GoZen Forms?

While searching for something better than Google Forms and more reasonably priced than Typeform, I came across GoZen Forms. It's an outstanding form and quiz builder with a great user interface and user experience. Review collected by and hosted on G2.com.

What do you dislike about GoZen Forms?

It would be great if we could customize the loading screen logo to replace the GoZen branding Review collected by and hosted on G2.com.

Jorge F.
JF
Jorge F.
CEO and General Manager
Small-Business (50 or fewer emp.)
"A superb solution for creating forms, surveys, and quizzes"
4/5
What do you like best about GoZen Forms?

The possibility to create conditionals in the answers and to be able to create a customized flow depending on the answers of the form. Review collected by and hosted on G2.com.

What do you dislike about GoZen Forms?

The interface of the tool could be improved. Sometimes it crashes and hangs. The customer service could be faster to solve the problems. Review collected by and hosted on G2.com.

EG
Evangeline g.
Founder
Small-Business (50 or fewer emp.)
"Gozen Forms is a great Typeform alternative"
5/5
What do you like best about GoZen Forms?

I like the user-friendliness of the interface and its advanced capabilities, especially the branch logic. Review collected by and hosted on G2.com.

What do you dislike about GoZen Forms?

So far, I do not have a dislike of Gozen Forms. Review collected by and hosted on G2.com.

Roberto A.
RA
Roberto A.
Director
Events Services
Small-Business (50 or fewer emp.)
"Simple, powerful, still improving"
4/5
What do you like best about GoZen Forms?

Simple and fast to create forms, I also love the integration options. Review collected by and hosted on G2.com.

What do you dislike about GoZen Forms?

I am not able to edit and keep them available at the same time. Review collected by and hosted on G2.com.

Kjel E.
KE
Kjel E.
Partner
Small-Business (50 or fewer emp.)
"Excellent tools for form creation, great value"
4.5/5
What do you like best about GoZen Forms?

I found the tool very intuitive to use. Setting up my first forms was straightforward. Understanding how the styling and logic tools functioned was very easy. I have yet to use any of the integrations, but have found everything on platform to be easy to manage. Review collected by and hosted on G2.com.

What do you dislike about GoZen Forms?

So far, logic is limited to only certain form styles. I expect this to change and look forward to when it does.

I appreciate that there is Stripe integration, but would love PayPal integration as well. I would also like more currency options. As a user in Canada, CDN is not a currency option. Review collected by and hosted on G2.com.
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