Gorilla Dash Reviews & Product Details

Gorilla Dash brings together the core functions needed to operate and grow a franchise or multi-location business into a single platform. Instead of managing separate systems for websites, marketing, operations, reporting, and integrations, everything is accessible through one centralized dashboard. The platform is purpose-built for franchising rather than adapted from a single-location business solution, which makes it easier to support both franchisor oversight and franchisee needs. It also integrates well with existing systems through APIs, helping eliminate data silos and reducing the complexity and cost of maintaining multiple vendors and disconnected tools. Review collected by and hosted on G2.com.

As a comprehensive platform, Gorilla Dash has a lot of functionality available, which can create a learning curve for new users during onboarding. Because it centralizes website management, marketing, operations, reporting, and integrations in one place, it can take some time for users to fully understand all the capabilities and configure the platform to match their specific business processes. That said, the continuous enhancements and responsive support team have helped address gaps and improve the overall experience over time. Review collected by and hosted on G2.com.

I like using Gorilla Dash as my central dashboard for our brand's marketing efforts. The ability to edit our website, see Google Analytics, schedule social media posts, run email campaigns, and manage our online reputation all in one place is fantastic. With Gorilla Dash, we have simplified our processes by consolidating everything we need at the corporate level and for our franchisees into a single login. It's great to have everything in one place and to be able to see performance across web, social, and email for each location or the whole system from one dashboard. I also appreciate that Gorilla Dash support made the initial setup very easy and helped us through every step. Plus, the fact that it offers SSO and can sync with other third-party tools if needed is a huge bonus. Review collected by and hosted on G2.com.

I find there can be limitations to what I can edit on the website through Gorilla Dash, and the analytics on social are not always as in-depth as I would like. Review collected by and hosted on G2.com.

It's been a game-changer for us as a franchisor. The platform provides so much autonomy and tools for our franchisees to grow their businesses locally, whilst also giving us controls and insights at a global level. Review collected by and hosted on G2.com.

The platform is always being updated, and until recently it has been difficult to keep up with new features or tweaks to existing. The new weekly features update has helped to overcome that though. Review collected by and hosted on G2.com.

I value Gorilla Dash for its excellent customer support and how it focuses on client feedback to develop its features. The platform is managed by a great team that understands the industry thoroughly and remains human-centric. I find the analytics and insights especially valuable, as they can be viewed at a group level or broken down to a single business level, providing an excellent view on effectiveness and informing growth strategies. Additionally, Gorilla Dash efficiently handles complex multi-level structures by combining marketing, sales analytics, and communications in one platform, which is highly beneficial for franchise businesses. I also appreciate that they manage the entire onboarding process, making the initial setup hassle-free. Review collected by and hosted on G2.com.

The platform already tackles more capabilities than most other platform, which also means it's packed with functionality and features that can take time to fully utilise. Introducing micro-walkthroughs would be a great addition for self-paced training. That said, the team provides an excellent client support and leave no stone unturned. Review collected by and hosted on G2.com.

I like how Gorilla Dash is set up to be a one-stop shop for sharing information with franchisees easily. The AI-powered knowledge base and resource library are also really valuable because they allow people around the world to access and ask questions at any time. Plus, it ensures consistency across every franchisee. Review collected by and hosted on G2.com.

The initial setup is somewhat labor-intensive, which was a bit of a challenge, but it functioned well afterwards and saves the franchisees from too much effort. Review collected by and hosted on G2.com.

Gorilla Dash is very easy to use, and there are multiple resources available to help if you have any questions. Review collected by and hosted on G2.com.

We’ve run into a few bugs, but the Gorilla Dash team has always addressed them promptly whenever we’ve reported them. Review collected by and hosted on G2.com.

Gorilla Dash acts as a centralized dashboard to compile data from across numerous touchpoints. It has been valuable in sharing real time insights with franchisees and organizing resources. Review collected by and hosted on G2.com.

Finding specific resources can sometimes be challenging, especially as the library grows. Improved search, filtering, and tagging capabilities would make it easier to quickly locate assets. Review collected by and hosted on G2.com.

I absolutely love how the AI is integrated into the helpdesk—it makes the whole experience feel smoother and more intuitive. Review collected by and hosted on G2.com.

It is sometimes hard to find things. The menus appear disorganized to me. Review collected by and hosted on G2.com.

Fantastic CRM software, excellent Google and social media integrations and capabilities to send bulk mailers to clients. The software is reliable and support superb. Review collected by and hosted on G2.com.

I have no complaints about Gorilla Dash. Review collected by and hosted on G2.com.

They pack a lot of functionality into the product Review collected by and hosted on G2.com.

software updates are deployed without notice Review collected by and hosted on G2.com.