GoFundMe Pro Reviews & Product Details

We made the switch to Classy from another fundraising platform in October 2018. The year prior, from October to December, we raised about $80,000. This year we raised more than double that, and I know that a big reason for that is because of Classy. The site is much easier to use for donors but it also is more aesthetically pleasing. It invites people in and engages them. Creating a page that transitions seamlessly from our own website was very easy to do with Classy. Page setup is user-friendly and I like that you can see the changes that you are making in real time, instead of having to make a change, save it, then go preview it, then go back and change it again (which is what we had to do on our old platform). Classy customer service has been very helpful as well. They are responsive and knowledgeable, and finding answers to my questions, or solutions to my problems, has been simple and pleasant. We have integrated Classy with our Salesforce database, which is a huge plus for us. There were some kinks but their support team was very helpful. Though more expensive that our former platform, I feel that the investment was definitely worth it. Review collected by and hosted on G2.com.

It is significantly more expensive, both the annual subscription and transaction fees, than the last platform we were using, and that platform also guaranteed that we wouldn't pay more than 1.5% in fees in any quarter or they'd refund us. That was a tough choice to make but so far it's worth it and we haven't gotten too many complaints from donors about the fee. Review collected by and hosted on G2.com.

We had been using Classy for a few years and then decided to switch to a different platform. That was a HUGE mistake. We ended up switching almost immediately (even paying for two platforms at once). We love Classy's modern design for its fundraising and event pages. We love how simple it is to edit the design of these pages. The best part of Classy is how smooth the integration is with Salesforce. While we have had some issues with certain data not being pushed in, the team is always responsive in trying to correct the error. The chat function is especially useful when I have small questions to ask. Additionally, I enjoy their blog posts and resource emails and can always count on their site to have resources to download for all our communication and fundraising needs. Overall we have had a great experience using Classy and will continue to use their platform for our online giving. Review collected by and hosted on G2.com.

We do wish there was a bit more flexibility in the kinds of things we can edit for the designs but it gets the job done well as is. For example, we often wish to customize certain colors on one button vs. a theme but are unable to do so. Review collected by and hosted on G2.com.

Classy offers an easy-to-use (back-end and front-end) software for our small organization. We have tried 4-5 other event softwares and Classy is our favorite by far. Price negotiations were fair and the Classy staff was fantastic during our onboarding experience. It truly felt like they were intending the best for us and that felt great. The customer support team is phenomenal. Any time we have had questions we have had them resolved and more in 20 minutes or way less. Review collected by and hosted on G2.com.

Sometimes I run into features that I think are missing (it is important to realize that one software will not solve all of your problems). Classy has a great "suggestions" feature though that you can add tips for their developers. Review collected by and hosted on G2.com.

Our organization has been using Classy as a platform for registration and fundraising for nearly 4 years. During that time, we have been most impressed by the customer service provided by the Classy team. The staff at Classy is always eager to help, which makes for a better experience for us, and for our users. Review collected by and hosted on G2.com.

It has taken some of our users time to get on board with our new platform (prior to using Classy beginning in 2016, we had used a different platform for years). We find Classy to be user friendly, but worry that some of our supporters do not. Review collected by and hosted on G2.com.

Classy has been a game changer for us here at The Launch Pad. It felt like a scary investment because we are a very small non-profit and it can be risky to spend money on things other than programming. However, Classy helped us reach a broader audience, it engaged younger families in what we do, and it gave us a much more professional look. Classy is user friendly, it communicates to our donor database so our Salesforce account stays up to date, it sends receipts automatically, and as a team of only 3 people serving 100s of teens a month, that helps us out so much. We are classy customers for life! Review collected by and hosted on G2.com.

The only complaint I have is that I wish we could switch between campaign templates without having to rebuild the design. It's not a huge ordeal, that would just make it a little more efficient. Review collected by and hosted on G2.com.

I've used Classy to run fundraising campaigns for 4 years now and it couldn't be an easier user interface. They offer everything a non-profit needs to raise money, including ticketed events, crowdfunding and peer to peer. On top of that, their reporting capabilities are top notch and they are continuing to bulk up their marketing communications option within the platform as well. Classy is always thinking of new ways to make the job of non-profits easier! Review collected by and hosted on G2.com.

Would like more marketing automation tools built in. Review collected by and hosted on G2.com.

I am impressed with the variety of design options in the most recent Classy Manager update. It allows nonprofit's without a dedicated design person to create dynamic, attractive campaigns. I also appreciate the ability to set up email responses for various fundraising goals. And I have to mention the customer service...I have never walked away from a situation where I wasn't able to get my question answered or my issue resolved. Review collected by and hosted on G2.com.

I do feel like it is a bit more cumbersome to find information in the new Classy Manager. Even though there is a Report option, I am not in love with it being a bit more like Salesforce. But it might just be me and I have a love/hate relationship with Salesforce. Review collected by and hosted on G2.com.

Classy has been an excellent tool for our org. It has changed the way we are able to raise funds. In the past two years, we have been with Classy, we have seen a big increase in new donors. The ease of the platform is great. Any time I have had a question, it is answered quickly via their chat feature. Our rep is amazing and always has great feedback and ideas to help our campaigns get better and better.

As a non-profit, cost is always our biggest factor. The Classy platform has paid for itself and we will never look back. Review collected by and hosted on G2.com.

I really can't say anything that I dislike. Customer service is the best I have ever experienced. There are constant updates to the platform. It is one of the best product experiences I have ever had. Review collected by and hosted on G2.com.

Classy has a beautiful interface, which makes the fundraising process MUCH simpler and enjoyable for all users. Classy greatly improves the donor's giving experience with simple, intuitive, and compelling donation forms and campaign landing pages, making it more likely for donors to engage with us as an organization in the future. Classy also simplifies the back-end process for fundraisers and makes it easy to create donation forms and campaign landing pages, as well as track donors and gifts as they come in. Classy also provides the organizations they work with with great resources - like blogs, guides, webinars, etc. - that are helpful for continued learning and improvement. Review collected by and hosted on G2.com.

We have had some challenges with organizing our different funds on our donation forms. We have dozens of funds, which we are unfortunately unable to re-order in our donation forms. It would be ideal to be able to determine the order in which they appear in order to prioritize our general fund and make it an easier and more intuitive process for the donor to find the correct fund. The other downside is the high fees associated with Classy - they take too much of a cut of donations, in my perspective. Review collected by and hosted on G2.com.

I understand that as a not for profit, you might be put off by the software and transaction fees, however, the fees more than pay for themselves in the inordinate amounts of time the software saves the associates or volunteers at your organization. The time savings are a huge plus. The record keeping is also amazing. You know the donor who asks, "how much did I give last year?" Or who asks, "How much have I given so far this year?" The record keeping is very valuable. The ability to pass records from associate to associate is also very helpful. Review collected by and hosted on G2.com.

In absence of ecommerce "store" features, our organization still uses tools like Shopify to run charity "sales." Review collected by and hosted on G2.com.