Godlan has a long history working within the SyteLine ecosystem and access to resources across consulting, development, implementation, and support. Having a single organization that can potentially provide assistance across those areas can be useful.

There have been individual consultants who have been helpful and have contributed positively to specific issues or projects.

However, our experience has varied significantly by resource, and I would not characterize the overall level of expertise we have encountered as consistently strong. The usefulness of the engagement has depended heavily on the particular person assigned and the nature of the problem. Review collected by and hosted on G2.com.

What do you dislike about Godlan?

Our biggest issue with Godlan has been inconsistency in execution, technical quality, and ownership. The value of an engagement can vary dramatically depending on the individual consultant assigned, and we have too often found ourselves spending significant internal time validating work that we expected the consulting partner to own.

We have experienced projects where requirements were misunderstood, solutions required substantial rework, defects were discovered during our own testing, or significant technical direction had to come from our internal team. In several cases, we became far more involved in troubleshooting and solution design than we expected when hiring a specialized SyteLine consulting partner.

Another concern is accountability. When an issue spans consulting, development, product limitations, and Infor itself, it can be difficult to get clear ownership of the problem and a definitive path to resolution. The customer can end up coordinating the investigation and repeatedly explaining the business requirement rather than having the partner drive the issue through to completion.

Project and commercial expectations have also not always been as clear as they should be. When work extends beyond an original engagement, there needs to be very explicit agreement about what is remediation of previously delivered work, what represents an outstanding commitment, and what constitutes new billable work. Ambiguity in those areas can quickly damage trust.

Most importantly, I expect a specialized consulting partner to reduce implementation risk and internal workload. Our experience has too often been the opposite: substantial internal oversight, repeated testing, follow-up, escalation, and sometimes redesign have been necessary to achieve an acceptable result.

There are capable individuals within Godlan, but the overall delivery experience has not provided the consistency, ownership, or confidence I would expect from a long-established specialist in the SyteLine ecosystem. Review collected by and hosted on G2.com.

Recommendations to others considering Godlan:

If you are considering Godlan, I would recommend evaluating the specific consultants who will actually be assigned to your project rather than assuming that the firm's specialization in SyteLine guarantees a particular level of expertise.

Define requirements, scope, deliverables, acceptance criteria, ownership, and responsibility for remediation very clearly. Because the consulting model is largely based on billable hours, I would also closely manage hours against actual deliverables and outcomes.

Plan for substantial internal involvement in requirements definition, testing, and validation. I would also retain enough internal technical knowledge to challenge recommendations and propose alternatives when necessary. In our experience, there have been situations where we had to suggest potential solutions or technical approaches ourselves when the consulting resource was unable to establish a clear path forward.

A specialized consulting partner should reduce uncertainty and provide expertise that the customer does not already possess. I would not assume that will happen automatically and would structure the engagement accordingly. Review collected by and hosted on G2.com.

What problems is Godlan solving and how is that benefiting you?

Godlan is intended to provide specialized implementation, consulting, development, and support expertise for Infor CloudSuite Industrial (SyteLine). Given the complexity of the product, there is a legitimate need for a partner that can help customers solve difficult technical and business-process problems without requiring the customer to develop that same level of specialized knowledge internally.

In our experience, however, the benefit has been limited. We have frequently had to invest significant internal effort defining requirements, validating proposed solutions, troubleshooting issues, testing deliverables, and driving problems through to resolution.

There have also been situations where our internal team has had to propose potential technical approaches or solutions when consultants appeared unable to identify a path forward. That is particularly concerning when engaging a firm specifically because of its claimed specialization in the product.

As a result, Godlan has occasionally provided useful assistance, but it has not consistently reduced the expertise gap, internal workload, or implementation risk that we expected a specialized SyteLine partner to address. Review collected by and hosted on G2.com.