The Automation Builder is probably the feature I use the most. When I first opened it, I honestly thought it was going to be another visual automation builder like so many others. After spending a little time with it, I realized it was far more flexible than I expected. Building customer journeys feels straightforward, the workflow is easy to follow, and making changes usually takes just a couple of minutes. Whenever the marketing team wants to adjust a condition or try a different path, I can update the automation without touching code or digging through documentation. That's something I really appreciate because it keeps everyone moving without turning every small change into a development task. Another thing I like is having so many tools in one place: landing pages, forms, newsletters, webinars, conversion funnels, and automations all work inside the same platform. That means fewer integrations to maintain, and as a developer, I'm always happy when a tool removes complexity instead of adding more. I've also had a really good experience with support. During one API integration, I had a few questions about events and automations. Instead of pointing me to another help article, they quickly understood what I was trying to build and suggested a much cleaner approach. Review collected by and hosted on G2.com.

Some areas aren't as advanced as dedicated tools built for a single purpose. Personally, I'm happy with that because it keeps our stack much simpler, but I can see why larger teams with more specialized needs might still prefer separate tools for certain parts of their workflow. Review collected by and hosted on G2.com.

I like the organization and the visuals for GetResponse. It makes it easy to ensure I'm sending emails to the right people and makes it easy to track my campaigns. The analytics are very efficient. I appreciate how GetResponse makes it easy to get organized when communicating with customers, especially for sending promotions, software updates, or special product releases. The pricing is very clear, with non-confusing tiers, which makes it easy for me to know what to choose as a business owner. GetResponse was pretty solid for the price compared to other services I've used before, like Kit, Constant Contact, and ActiveCampaign. Review collected by and hosted on G2.com.

The tagging system in GetResponse isn't very efficient. It's a bit complicated when working with different lists and tagging users, especially the way automation works. It was sometimes difficult to organize and follow through with. Review collected by and hosted on G2.com.

I like that we have been working with GetResponse for many years and the whole team is familiar with its usability and easy design level for our campaigns. The usability is high, and many functionalities are very easy to use. Additionally, when new members join the team, they find it easy to manage campaigns thanks to the interface it has. Review collected by and hosted on G2.com.

I think there is a lack of information and the functionality of custom fields or segments and automations could improve. I feel like there are many features of GetResponse that exist and no one has explained them to us. Sometimes we have errors or synchronization problems with different platforms or APIs that we have integrated, which takes up a lot of our time. We have had to adapt a lot to the limitations of GetResponse, and it is something we are reviewing to see if we should make some kind of change. Review collected by and hosted on G2.com.

What I like best about GetResponse is that it combines landing pages, contact management, email marketing, automation, and basic analytics in one platform. For small teams, it is helpful because you can launch a campaign quickly without needing too many separate tools. The landing page builder is simple enough to use, and the contact/list features make it easy to capture leads and follow up with them. I also appreciate that the support team helped provide the DNS records when I needed them, which made the setup process clearer. Review collected by and hosted on G2.com.

The main downside is that some technical settings are not easy to manage directly, especially DNS records for custom domains. Adding TXT, CNAME, MX, DKIM, or verification records often requires contacting support instead of being fully self-service. For basic landing pages this is fine, but when setting up analytics, email authentication, custom domains, and integrations, the process can feel slower than expected. It would be better if domain/DNS management was clearer and easier to control from one place. Review collected by and hosted on G2.com.

The true standout of my collaboration with GetResponse is Adam Motyl, our account manager, like none I've had before. Thanks to him, I feel truly cared for as a client, and at a level I completely did not expect. Contact with Adam is exemplary: he always answers, always replies, and always knows what to say, even to the most detailed (and dumbest :) ) questions.

When I don't understand something or can't do something, Adam patiently explains step by step, and then sends a ready cheat sheet so I can calmly manage on my own. This shows that he truly cares about the client succeeding, not just ticking off a task. Such an attitude is more than professionalism.

Adam combines a rare mix: competence, patience, and genuine empathy. In times when everything is moving towards automation and AI, having such a person on the other side is a real treasure and a strong argument for staying with GetResponse longer.

The tool itself also does a good job. I like the simplicity of the interface while maintaining advanced features, so the implementation went smoothly. But it's thanks to Adam that I feel I have someone on my side I can rely on. I hope we will collaborate for as long as possible! Review collected by and hosted on G2.com.

At the moment, I have not yet discovered such a function. Review collected by and hosted on G2.com.

The platform is intuitive, and setting up email campaigns is straightforward. I also really appreciate the customer support—the live chat is responsive, polite, and helpful when you need to resolve account or billing issues Review collected by and hosted on G2.com.

The billing policy regarding the contact limits can be very confusing. They count the total number of unique contacts "added" during a billing cycle rather than just the number of currently active contacts. What makes it worse is that there is no counter in the dashboard to monitor this specific metric, making it easy to accidentally exceed the limit. I also recently faced a technical glitch where a PayU payment was processed but failed to upgrade my plan automatically Review collected by and hosted on G2.com.

It’s very easy to use and has everything I need, from email marketing to webinars.GetResponse stands out for its intuitive interface and comprehensive feature set. Review collected by and hosted on G2.com.

I occasionally miss having more in-depth guides for advanced features, such as complex automation sequences. Review collected by and hosted on G2.com.

The best aspect of get response platform is it offers a very strong combination of email marketing automation landing pages webinar and a CRM style customer engagement tool all bringing under a single platform drag and drop email builder is very much intuitive and their automation workflows are also very flexible this platform is overall beginner friendly still supporting the advanced campaigns their features like auto responders and audience segmentation and AI assisted content generation 2 web hosting and conversion funnels make this platform very much useful for sales and marketing teams and the sales enablement team of growing businesses. Review collected by and hosted on G2.com.

Some of their advanced automation and ecommerce features are hidden behind the expensive high-tier plans, which significantly increases the cost at or business as it is scaling. Their user interface is generally clean, but certain workflow section needs to be polished, which is a bit complex for first-time users who are using a large number of tools in this space. Reporting customisation should also be deeper hints at certain areas. Review collected by and hosted on G2.com.

What I like most about GetResponse is how many marketing tools are available in one place. Email marketing, automation, landing pages, pop-ups, live chat, and forms work together seamlessly, making it much easier to manage campaigns without relying on multiple platforms.

The automation builder is intuitive and flexible, allowing us to create effective customer journeys, especially for abandoned carts and post-purchase communication. I also appreciate the clean interface, reliable email delivery, and the ease of integrating GetResponse with our e-commerce platform. Overall, it saves time and helps us run more efficient marketing campaigns. Review collected by and hosted on G2.com.

At the time of the pilot, I didn't have enough time to fully explore all of GetResponse's features, so it was difficult to identify any real downsides. The initial experience was positive, but I needed more time with the platform to form a fair opinion. Review collected by and hosted on G2.com.

Its native GDPR suite is unmatched for our diplomatic stakeholder work. Every opt-in logs timestamps and visitor IPs permanently for audits, plus ready German consent forms that pass local data authority checks. Consent-based list segmentation keeps cross-border partner data isolated to avoid unlawful processing violations. Review collected by and hosted on G2.com.

Large batch contact imports often break our custom compliance fields and require tedious manual fixes. There are no formal templates suited for policy brief newsletters, and German-speaking support only works standard hours—no help available for after-hours GDPR disclosure emergencies. Review collected by and hosted on G2.com.