--- title: Genea Security Reviews meta_title: 'Genea Security Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 101 reviews by the users' company size, role or industry to find out how Genea Security works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 101 scale: '5' date_modified: '2026-07-17' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Genea Security Reviews **Vendor:** Genea **Category:** [Physical Security Software](https://www.g2.com/categories/physical-security) **Average Rating:** 4.4/5.0 **Total Reviews:** 101 ## About Genea Security Genea Security is a cloud-native access control solution designed to provide IT and security teams with comprehensive oversight of access activities across global enterprises or building portfolios. This innovative technology combines advanced software capabilities with non-proprietary Mercury-based hardware, allowing administrators to monitor and manage access in real-time. With Genea Security, organizations can streamline their security processes while ensuring the safety and convenience of their users. Targeted at businesses of all sizes, Genea Security caters to a diverse audience, including facility managers, IT professionals, and security teams. Its versatile features make it suitable for various use cases, from managing access in large corporate offices to securing multi-building complexes. The platform's Custom Dashboard allows users to focus on specific access alerts, providing a clear view of who is entering and exiting facilities. This level of oversight is crucial for organizations looking to enhance security protocols and maintain a safe environment for employees and visitors alike. One of the standout features of Genea Security is its ability to integrate seamlessly with third-party software, including video management systems and identity management platforms. This integration enables organizations to automate user management processes, such as adding and removing users, which can significantly reduce administrative burdens. The provision of mobile keys further enhances security, allowing employees to access doors, gates, and elevators using their smartphones. This flexibility not only improves user experience but also minimizes the need for physical access cards and fobs. Genea Security also emphasizes health and safety through features like Safe Workplace, Building Sync, and Touchless Visitor Management. These tools help organizations navigate the complexities of maintaining a secure environment, especially in light of evolving health guidelines. Additionally, the self-service tenant portals streamline user management for building teams, making it easier to maintain accurate access records and respond to tenant needs efficiently. With a commitment to customer support, Genea Security offers 24/7 assistance, ensuring that users can access help whenever they need it. This dedication to service enhances the overall user experience, reinforcing the platform's reliability as a comprehensive access control solution. By combining advanced technology with robust support, Genea Security stands out as a valuable asset for organizations seeking to enhance their security infrastructure. ## Genea Security Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Genea Security, making management and real-time access seamless and simple. (6 reviews) - Users value the **remote access capabilities** of Genea Security, allowing for efficient control from anywhere. (4 reviews) - Users value the **robust control over mobile access** , enjoying the ease of management and real-time monitoring. (3 reviews) - Users enjoy the **simple and concise user interface** of Genea Security, making navigation and management effortless. (3 reviews) - Users commend the **robust and efficient access control** solution offered by Genea, praised for its simplified management. (2 reviews) - Users value the **robust and efficient access control** of Genea Security, appreciating its user-friendly interface and seamless integration. (2 reviews) - Management Ease (2 reviews) - Monitoring (2 reviews) - Navigation Ease (2 reviews) - User Interface (2 reviews) **What users dislike:** - Users experience **performance issues** with Genea Security, often facing challenges during setup and needing additional support. (6 reviews) - Users find Genea Security lacking in **limited features** , particularly missing functions for user management and hardware overview. (3 reviews) - Users express frustration with **poor customer support** when navigating complex software setup and functionality issues. (2 reviews) - Users find the lack of **easy access to user addition** on the dashboard inconvenient for frequent tasks. (1 reviews) - Users face **communication issues** with Genea's engineering team, leading to frustration over additional workload for bulk changes. (1 reviews) - Complexity (1 reviews) - Users feel the service is **expensive** with limited features and additional costs for essential capabilities. (1 reviews) - Integration Issues (1 reviews) - Poor Interface Design (1 reviews) - Time Limit (1 reviews) ## Genea Security Reviews ### 1. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Tori L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Genea Security?** Super simple and easy to use. The UI is easy to navigate and self-explanatory. **What do you dislike about Genea Security?** Our users often can not access our building and get locked out after hours. The reason I was given was because several tennants lease space in the building, we have overlapping badge numbers. If there is a badge number already assigned to another user, our users badge will not work. There is no way for us to know who will get locked out until an issue happens. **What problems is Genea Security solving and how is that benefiting you?** I now have access to add new employees and assign them badges where prior to moving over to Genea, I had to reach out to building management and wait weeks before getting badges. ### 2. Best Review Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Charles H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Genea Security?** The convenience of twist and go. The manageability of users. **What do you dislike about Genea Security?** Every one in a while, another bluetooth device confuses the app and I have to restart it. No biggie. **What problems is Genea Security solving and how is that benefiting you?** We got rid of out locksmith. He charged wayyyy tooo much. ### 3. Genea Access Control helped us to be SOC compliant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Genea Security?** Genea Access Control offered an excellent dashboard UI and a good suite of REST API tools for us to automate auditing and reporting for SOC review. We are pleased about what it can do for our employee access analytics. The Rest API tool allows us to export the records to another data analytics tool to further analyze the employee access records. These records are then used for office activities and meeting room usage planning. **What do you dislike about Genea Security?** Not so much of a dislike but I would recommend the Genea Access Control dev team to develop features like event hooks processing or integration to an external logging system so we can review it via Splunk or Kibana, etc. **What problems is Genea Security solving and how is that benefiting you?** Genea Access Control solves the headache of physical premise access control and reporting for SOC review. This is very important to keep our organization compliant with access regulation and SOC compliancy. **Official Response from Kim Marchbank:** > Thank you so much for your 5 star review! I just wanted to share that Genea does allow the ability to share data via webhooks. I posted a copy of the help article below to help you program this feature. ### 4. System is not reliable and I haven't been able to get certain iOS versions to work ever. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Genea Security?** The interfaces are ok, mobile application works fine. **What do you dislike about Genea Security?** Interoperability with iOS versions, reliability. **What problems is Genea Security solving and how is that benefiting you?** Door swipe access. **Official Response from Melissa Hudlow:** > Hello! Thank you for the valuable feedback. We are sorry to hear your team is experiencing difficulties with different IOS versions. If you're able to provide details either here or directly to our support department, there may be some recommendations we can provide for more consistent mobile reads. ### 5. Genes Access Control **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Genea Security?** The ease of use when manipulating access control times, and users within the system. **What do you dislike about Genea Security?** The mobile app from time to time wouldn't work on various user devices; however, it worked for many of our users flawlessly. **What problems is Genea Security solving and how is that benefiting you?** Ensuring physical security of our place of business was paramount to our security policies of our enterprise. Genea allowed us to do that with ease. ### 6. Genea Access Control Review **Rating:** 4.0/5.0 stars **Reviewed by:** Tom O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Genea Security?** I appreciate the cloud-based platform, which provides real-time monitoring and reporting, and its mobile app allows me to manage access remotely. **What do you dislike about Genea Security?** The platform could offer more robust API capabilities. **What problems is Genea Security solving and how is that benefiting you?** The mobile key feature allows users to access the property without a physical access card. Also, it allows the building application to control doors remotely. ### 7. Easy to use and lots of new features often **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Genea Security?** Genea Access control provides a clear image of our resource's access and fine granular control. There have been some very useful improvements in the product in the last 12-18 months as well, such as custom administrative roles, that really improved its usefulness for our team. **What do you dislike about Genea Security?** Unfortunately, some of the new features depend on specific hardware that we do not employ. We've had problems sourcing hardware for new locations as well which is understandable, but still frustrating. **What problems is Genea Security solving and how is that benefiting you?** Genea allows us to limit access and provide access to the needed resources in a way that's easy to interpret and set up. Knowing who is on site, and who has the ability to enter which door, and be able to also provide good features like NFC/bluetooth mobile-based badges has been a great benefit. ### 8. Advanced Cloud Access Control System **Rating:** 4.5/5.0 stars **Reviewed by:** Ram A. | Director, Global IT & Information Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Genea Security?** As a cloud solution, it allowed us to move the last computer from the server room. **What do you dislike about Genea Security?** There are many local integrators they work with and some of these contractors are less professional. **What problems is Genea Security solving and how is that benefiting you?** Unified access control system that allows all employees access to all offices globally. ### 9. Genea Access Control **Rating:** 5.0/5.0 stars **Reviewed by:** Lydia P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Genea Security?** The system is user friendly. The support staff is always available. **What do you dislike about Genea Security?** We still need to resolve picture-taking in the visitor management field. **What problems is Genea Security solving and how is that benefiting you?** Uploading photos from web camera into visitor management and in the ID process. ### 10. Genea has been very easy to use and i have never ran into a problem **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Genea Security?** quick and easy tol use. Very self explanatory and does not require an in depth training to use. The site is also very responsive. I have not ran into any delays **What do you dislike about Genea Security?** The site could be a little more condensed. There are a lot of features that could be fit into categories, instead of having many different tabs. Other than that I have no complaints **What problems is Genea Security solving and how is that benefiting you?** Genea Access Control is solving how to give access to our employees to the building and making it very easy to grant that access. It also makes it easy to keep track of employees. ### 11. A very capable platform which could improve it's user interaction **Rating:** 4.0/5.0 stars **Reviewed by:** Ohad O. | IT Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Genea Security?** -As an admin - Fob syncing across multiple locations -As a user - Mobile fobs -Attendance reports & analytics -Multiple admin option with different permissions -Badge printing **What do you dislike about Genea Security?** -Mobile fobs not syncing across locations -Though VERY capable - the API is difficult to work with especially due to the infinite numbers of UUID types which to my feeling could be saved from the admins to deal with. **What problems is Genea Security solving and how is that benefiting you?** -Managing fobs across multiple locations -Automating fob activation and deactivation using API -Less manual work and a reliable automated process -Data easily visible for non technical or admin entities ### 12. Genea works fairly good. **Rating:** 3.5/5.0 stars **Reviewed by:** Seth B. | Director of Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Genea Security?** I like the ease of use and flexibility. Adding users is simple. **What do you dislike about Genea Security?** Some Phones have issues with the App. Sometimes you can lose connection. **What problems is Genea Security solving and how is that benefiting you?** They work to keep it simple. Keeping it simple helps with workflow. ### 13. Positive experience for the past 3 years **Rating:** 4.0/5.0 stars **Reviewed by:** Natalie L. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Genea Security?** I find the chat feature the most helpful. They are always there to assist in real time **What do you dislike about Genea Security?** I dislike that you cannot identify who tried to access when the pin/card number isn't found. I am now sure how it could be better but it would be nice to see an improvement. **What problems is Genea Security solving and how is that benefiting you?** Monitoring access/security of the office. The benefit is increased confidentiality as people who do not have a badge cannot enter the office and visitors have to be escorted in. ### 14. We use Genea Access Control at our building and it's been great and easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Nirmal P. | Assistant Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Genea Security?** Platform is super intuitive and the support is instant. **What do you dislike about Genea Security?** Sometimes the mobile keys function does not work as it should. **What problems is Genea Security solving and how is that benefiting you?** Constantly keeping us in the loop when they have updates. ### 15. Great product and support **Rating:** 4.5/5.0 stars **Reviewed by:** Bob D. | Compliance Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Genea Security?** The team at Genea is top notch. Very responsive and knowledgeable. Any time I've had an issue or question they are prompt to reply and address my issue or question. The product has always been very reliable **What do you dislike about Genea Security?** Haven't had a concern with support. Been an ongoing positive experience **What problems is Genea Security solving and how is that benefiting you?** Access to wall our locations and cages ### 16. Genea makes security easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Genea Security?** I love how easy the sofware is to use. It is clean, straightforward and makes security easy. **What do you dislike about Genea Security?** The cost is high and it took a while to get the gates installed **What problems is Genea Security solving and how is that benefiting you?** It is solving the problem of security and access control. This helps us to make sure our employees and facilities are safe ### 17. One of the best ways to secure your office **Rating:** 5.0/5.0 stars **Reviewed by:** Britt C. | help desk analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Genea Security?** The fact that you can assign keys on mobile devices, and revoke them through Okta is a huge plus. **What do you dislike about Genea Security?** Sometimes if the keys expire, it doesn't tell the user until they try to use it. It would be helpful to have a notification if a key expires or needs to be renewed. **What problems is Genea Security solving and how is that benefiting you?** NA ### 18. I like the user interface online - easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Genea Security?** I like having an app and an online portal to make changes and add users. Very easy! **What do you dislike about Genea Security?** Sometimes there are duplicates that I can't manage and it requires me to go to the main company to make the fix for me. **What problems is Genea Security solving and how is that benefiting you?** Makes it easy to manage door access myself. ### 19. Nice&smooth user experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Genea Security?** One-stop shop to manage access control. Friendly interface and is easy to use. Dashboards are quite informative. **What do you dislike about Genea Security?** Integration with Cisco Meraki could be better if it were not referring me to another site to watch CCTV recordings of the event. No ability to have a global dashboard because of a mixup of HID hardware makes it harder to explore all functionalities. **What problems is Genea Security solving and how is that benefiting you?** Managing user's access globally from one software without depending on specific vendors. Accessible control center for access controls all over my locations. ### 20. Fantastic control **Rating:** 5.0/5.0 stars **Reviewed by:** Derek C. | IT Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Genea Security?** The fully functional mobile app that allows full management of the key and door system, as well as users, is a massive plus. This is extremely convenient in the COVID quarantine times as well, as it allows for remote unlocking of the door in a pinch. **What do you dislike about Genea Security?** It is a little frustrating that the key card is not directly associated with a user account, though it is unerstandable for security. There should be an option for end-users to activate/deactivate their keycard on a device—something like a transfer of the key - at least once without Admin intervention. **Recommendations to others considering Genea Security:** Genea seriously streamlines the ability to onboard new hires and bring them into the office without the need for a physical meeting. Invaluable in these strange times. **What problems is Genea Security solving and how is that benefiting you?** When our offices shuddered due to COVID-19, our company released our Office Manager. We had no one in the office, but some users still wanted to come involuntarily. Genea solved the need for someone to create and hand-off a key to new hires manually, and now IT can activate a keycard for new users straight to their mobile phones. ### 21. Reliable and Intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Kelsey G. | Community Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Genea Security?** The interface is user-friendly and intuitive. **What do you dislike about Genea Security?** It doesn't integrate well with our building's existing security system. Granted I think our building's security system is at fault, since it's a bit more outdated. With the hybrid remote/office environment we have, I wish there was a way we could open the door remotely. I'm our Office Manager, but I'm not always there. So if someone forgets their card or there isn't anyone in the office, there's really no way for them to get in. **Recommendations to others considering Genea Security:** Intuitive and simplistic design. Just make sure it integrates with any other security systems you are currently using or plan to use in the future. **What problems is Genea Security solving and how is that benefiting you?** It helps with security/safety issues, because I can virtually see who is in the office and who isn't. In addition to the CDC guidelines and our office building's guidelines, our company has our own as well. I'm able to see who is abiding by our capacity guidelines and who isn't. ### 22. Mobile entry **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke B. | Revenue Enablement - Global XDR teams, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Genea Security?** ability to access the building without a key card **What do you dislike about Genea Security?** Sometimes I find that location accuracy can be spotty **What problems is Genea Security solving and how is that benefiting you?** mobile access, getting our remote employees access to the building without having to mail them physical cards, ability to enter other HQs (I'm in Seattle but can use Sequr for our London office, for example **Official Response from Kim Marchbank:** > Thank you Brooke for taking the time to write a review and provide feedback. We are glad you enjoy having remote access to send employees mobile keys. ### 23. Genea Cloud Based Access Control **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Genea Security?** Great UI makes interacting with the system very easy. **What do you dislike about Genea Security?** We have experienced some outages that go unexplained. **What problems is Genea Security solving and how is that benefiting you?** Genea makes what is typically an on-prem system accessible anywhere in the world. ### 24. Convenient Modern Access Control **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2022 **What do you like best about Genea Security?** Access and manage through an app. Cloud-based controls that you can monitor from anywhere. **What do you dislike about Genea Security?** Missing better security logs delivery for SIEM. **What problems is Genea Security solving and how is that benefiting you?** Old services are inconvenient, on-prem (slower to access), and lack mobile app for faster access all those things are available on Genea. ### 25. My experience has been successful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Genea Security?** I like the Mobile access key. I find being able to access Genea on my phone to be a breeze **What do you dislike about Genea Security?** There is nothing that I dislike about the product. **What problems is Genea Security solving and how is that benefiting you?** Genea access control solves the problem of employees needing physical key cards ### 26. Love our Genea system! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Genea Security?** I love how easy it is to give people access and remotely unlock doors when needed. **What do you dislike about Genea Security?** Sometimes employees have issues getting their mobile badge to work **What problems is Genea Security solving and how is that benefiting you?** Getting all our employees site access easily ### 27. system admin **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Genea Security?** Simple user interface of the system make the management easy. **What do you dislike about Genea Security?** I has not found anything that bothers me so far. **What problems is Genea Security solving and how is that benefiting you?** centralize the access control for all offices. ### 28. Good integration with Google workspace, and easy installation for end users. **Rating:** 4.0/5.0 stars **Reviewed by:** Nick W. | H, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Genea Security?** SCIM access and multiple choices for end user credentials. **What do you dislike about Genea Security?** SCIM onboarding would be better with a more robust selection criteria. **What problems is Genea Security solving and how is that benefiting you?** Hands free access, automated onboarding and offboarding. ### 29. Excellent Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel C. | Loan Servicing & Workforce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Genea Security?** Easy to use. I can easily add new users and add a card to their profiles. Setting up door schedules is also easy. **What do you dislike about Genea Security?** So far, there hasn't been anything I dislike. Everything is pretty easy to use. **Recommendations to others considering Genea Security:** Very easy to use. I didn't need any training, I was able to figure out use as an access administrator. I wasn't involved in setup, but everything since has been really easy. **What problems is Genea Security solving and how is that benefiting you?** This is our first access control system. Easy to grant and restrict access as needed. We have some doors that only IT or leaders can access. Great for keeping things safe!. ### 30. Perfect for self service access requests **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Genea Security?** We like that we can add a health questionnaire (or anything really) before access is granted. This feature is the best one and has a lot of possibilities to customize. **What do you dislike about Genea Security?** When we had to close our office for a few days, we would just like to disable access requests and put a note in the app on the homepage, but that was not possible. (so we added a question where either answer would deny access, but that was a workaround of course) **Recommendations to others considering Genea Security:** Explore all features; it's a shame if you're not using services while you could have. **What problems is Genea Security solving and how is that benefiting you?** When shaking your phone to open the office door with Genea, you need to do that twice. It looks like once for activating your day pass, and once more to actually open the door. Can be confusing for some people. ### 31. I love the product. It is simple to use and manage as an admin. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Genea Security?** Very simple to use and has great manageability. **What do you dislike about Genea Security?** I did not find anything that I do not like. **What problems is Genea Security solving and how is that benefiting you?** It manages our security in the office with ease. ### 32. Genea easy and great tech support **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina V. | Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Genea Security?** Genea is very easy to install and manage users. Their excellent customer service, from negotiations to installation, was outstanding. Compared with other app access controls we have used, Genea is the most complete. I like the remote management of the door, especially in the remote work environment. **What do you dislike about Genea Security?** The installation is a little bit costly but still worth the money! **What problems is Genea Security solving and how is that benefiting you?** It is a great solution for access control in our offices. It is integrated with Okta, so when someone leaves the company and its Okta is disconnected, the person loses all access automatically. ### 33. Great Cloud based access control. **Rating:** 5.0/5.0 stars **Reviewed by:** Emery C. | Security Technology Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Genea Security?** Has excellent API options to integrate with almost anything Modular, versatile, and can be used in virtually any application The ability to give users mobile keys helps reduce overhead and time spent printing cards **What do you dislike about Genea Security?** It's cloud-based, so it does have the risk of having some downtime that you wouldn't usually get from a typical access control provider. Downtime has been minimal though **What problems is Genea Security solving and how is that benefiting you?** We can now virtually send keys to remote employees instead of printing cards in person. We can also integrate with other applications now to make our lives easier. ### 34. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen J R. | CTO / Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Genea Security?** The admin portal on the desktop is easy to use with a very clean UI. The mobile device is equally clean and easy to use. Looking forward to adding Meraki cameras to our ecosystem now that it is supported by Genea. **What do you dislike about Genea Security?** Nothing to dislike about the product.Nothing to dislike about the product. **What problems is Genea Security solving and how is that benefiting you?** As we grow to almost 200 employees last year, tracking access to our building was critical. Creating and disabling accounts is simple. ### 35. Keycard-less entry made easy! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Genea Security?** The best part of the app is that I'm able to pull out my phone and shake it to trigger the door to unlock. This removes the hassle of needing to unlock my phone, access the app, and manually press an unlock button! **What do you dislike about Genea Security?** Sometimes the shake-to-unlock function is a bit slow to work, or it will false-trigger while I'm away from the office. Moderately annoying as I'll get a weird notification. **What problems is Genea Security solving and how is that benefiting you?** The app removes the need to have a physical keycard handy in order to access doors around my office. I've left my keycard in my car or at home by mistake, and so as long as I have my phone, I can get in! ### 36. Very easy to learn and easy web access **Rating:** 4.0/5.0 stars **Reviewed by:** Shawn B. | Facilities Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Genea Security?** The functionality to log in remotely and utilize virtual access card solutions instead of physical access cards. **What do you dislike about Genea Security?** Creating user and access is a 3 stage process. 1. create user, 2. create or add user privileges, 3. add access card. I would like to see that in a all in one screen. **What problems is Genea Security solving and how is that benefiting you?** Control access to business. Remote and mobile administration. ### 37. Genea is a great, easy to use system **Rating:** 5.0/5.0 stars **Reviewed by:** Zale G. | WX Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Genea Security?** The UI is well designed and very easy to use. It was easy to onboard new employees and get them up and running **What do you dislike about Genea Security?** The lead times which is completely out of Genea's control **What problems is Genea Security solving and how is that benefiting you?** Having a single platform across our global offices ### 38. Access control for multiple sites **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Genea Security?** We like the usage dashboards that show activity for how our spaces are being leveraged. **What do you dislike about Genea Security?** We don't like that there is no global view, only views per location. For businesses with multiple offices, a central dashboard might be a useful feature. **What problems is Genea Security solving and how is that benefiting you?** Managing access card for our staff and delivery teams. **Official Response from Kim Marchbank:** > Hello, thank you for your review. We do offer a global dashboard view for businesses with multiple locations. On the global dashboard page, you will see very high-level information about your locations - average attendance from each location, the total number of offline devices, the total number of alarms across the locations, etc. I have included a help article for your reference. ### 39. Great Tool for Access Control **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Genea Security?** Ease of use, clean dashboard, and the ability to virtually provide access. **What do you dislike about Genea Security?** It would be nice if you didn't have to create a user and then go create a keycard - this could be accomplished more seamlessly **Recommendations to others considering Genea Security:** This is a great & easy to use tool **What problems is Genea Security solving and how is that benefiting you?** Because we are using this tool, I am able to work remotely during COVID while still providing access to essential employees ### 40. Great platform and UI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Genea Security?** I like how the UI is very clean, and there's excellent functionality. Remote access is great. Support on the website is great. **What do you dislike about Genea Security?** Have had hardware issues in the past, but support was quick to get in touch and send out technicians. Issuing out keys can be finicky at times. **What problems is Genea Security solving and how is that benefiting you?** Easy remote access for employees. No need for keys, they can just touch their phones to the reader. ### 41. IT Support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Genea Security?** I like that we are remotely able to give users access to get into the office **What do you dislike about Genea Security?** Sometimes Genea randomly deletes users from our system **What problems is Genea Security solving and how is that benefiting you?** Better accessibility ### 42. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Genea Security?** Support is always there to help if needed. Their Safe Workplace feature is amazing especially with everything going on. Genea's interface is also very user-friendly and easy to use. **What do you dislike about Genea Security?** The mobile app can be a little finicky at times. **What problems is Genea Security solving and how is that benefiting you?** Genea is helping us with access control for our office. We are able to monitor and control doors remotely. ### 43. Very Modern Access Control **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Genea Security?** Clarity in the navigation of the dashboard. And the integration with SSO. **What do you dislike about Genea Security?** Can't think of anything that comes to mind at the momemnt. **What problems is Genea Security solving and how is that benefiting you?** Having Building access and being able disable access to uesrs in a time baseed manner. ### 44. It just works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Genea Security?** I like Mobile credentials / access the most **What do you dislike about Genea Security?** Visitor management part is getting better but is lacking package signing **What problems is Genea Security solving and how is that benefiting you?** Single access provisioning and removal, also mobile access ### 45. How do you live without Genea Access Control? **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Genea Security?** The userX and ability to connect from anywhere with my phone **What do you dislike about Genea Security?** The load time. It takes a bit to get the information I need **What problems is Genea Security solving and how is that benefiting you?** The security of my team and office. This aligns all our efforts ### 46. Great Workspace Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2021 **What do you like best about Genea Security?** Visibility into who is accessing the office given that many are still remote. **What do you dislike about Genea Security?** Some of the more advanced features are a little clunky and take some practice to figure out how to use them effectively. **What problems is Genea Security solving and how is that benefiting you?** Visibility into access and security. Definitely makes security and remote working easier. ### 47. It works! Consistent and effective. It seems to be secure as well so I have no complaints. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2019 **What do you like best about Genea Security?** As a sequr user, I found it to be easy to download, effective, and secure. I like that it was easy to switch between phones (I change phones often) and wasn't a hassle I had to burden our IT team with. Obviously COVID has impacted my usage. **What do you dislike about Genea Security?** The sensor to connect can be a bit finicky and the iphone app seems to work a bit better (or snappier) than android. **Recommendations to others considering Genea Security:** Definitely make sure users are properly trained, as I saw some others have struggles understanding where and how to get the app to work. **What problems is Genea Security solving and how is that benefiting you?** Easy, secure door access to my company's building ### 48. Very promising product and services for easy-to-use - highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2020 **What do you like best about Genea Security?** How easy is to configure Sequr and its 3rd party integrations features ( Okta and Cisco Meraki security cameras) to be applied to the company door access infrastructure. The Management interface design is very understandable and easy to navigate. One more thing to like most is the easy way to connect the various branches with each other through the Sequr Infrastructure using Centralized management. Last but not least, The support team is extremely knowledgeable and ready to help 24x7! **What do you dislike about Genea Security?** Not found anything yet - But if I have to be really picky, I would like to have more options on controlling the HiD controllers through the Sequr management portal. **What problems is Genea Security solving and how is that benefiting you?** We brought 6 offices and 700+ users under one physical access control system with unified administration, full audit and reporting options. Reasonable cost for the features and support provided. ### 49. An Excellent Product with an Excellent Team behind it **Rating:** 5.0/5.0 stars **Reviewed by:** Andy H. | Director, IT Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2020 **What do you like best about Genea Security?** From planning to implementation this team knocked it out of the park. Working with a Sequr integrator was seamless and simple to set up. The team is always available to assist in expansion or support scenarios. **What do you dislike about Genea Security?** I have had some issues with phone models and NFC around some entry points. This is an industry-wide issue. **Recommendations to others considering Genea Security:** Let your account manager drive the process. **What problems is Genea Security solving and how is that benefiting you?** we are able to control physical access across the globe. We also control the deployment of access, through the SSO provisioning implementation. ### 50. Simple and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Zach R. | Regional Account Director - Bay Area , Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2020 **What do you like best about Genea Security?** How simple it is. And I don't have to bring a darn key card with me into work. I love that I can just open my phone to get into the office. **What do you dislike about Genea Security?** I honestly can't think of one thing because I've never run into a problem. **What problems is Genea Security solving and how is that benefiting you?** When people leave the company it makes it really easy for our IT team to not worry about getting their keycard back or re-enterring the office at a later time. ## Genea Security Discussions - [What is Genea Access Control used for?](https://www.g2.com/discussions/what-is-genea-access-control-used-for) - 1 comment - [View Genea Security pricing details and edition comparison](https://www.g2.com/products/genea-security/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+16%3A45%3A02+-0500&secure%5Bsession_id%5D=a23c181a-b493-4386-97d2-80b543d5c04b&secure%5Btoken%5D=399b6ad500bff734429e18d527d8754f1133e8dcbb380436ec4d0cea2c441fb2&format=llm_user) ## Genea Security Integrations - [Arcules](https://www.g2.com/products/arcules/reviews) - [Avigilon Alta](https://www.g2.com/products/avigilon-alta/reviews) - [Avigilon Unity](https://www.g2.com/products/avigilon-unity/reviews) - [Building Engines](https://www.g2.com/products/building-engines/reviews) - [Cisco Meraki](https://www.g2.com/products/cisco-meraki/reviews) - [Eagle Eye Networks](https://www.g2.com/products/eagle-eye-networks/reviews) - [Envoy](https://www.g2.com/products/envoy-2025-10-15/reviews) - [Eptura Visitor](https://www.g2.com/products/eptura-visitor/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Lane](https://www.g2.com/products/lane/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - [Salient Systems](https://www.g2.com/products/salient-systems-salient-systems/reviews) - [SAML Single Sign-On](https://www.g2.com/products/saml-single-sign-on/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splash](https://www.g2.com/products/splash/reviews) - [Tyco Cloud](https://www.g2.com/products/tyco-cloud/reviews) - [VTS Rise](https://www.g2.com/products/vts-rise/reviews) - [Webex](https://www.g2.com/products/webexsuite/reviews) - [XProtect](https://www.g2.com/products/xprotect/reviews) - [YouCanBookMe](https://www.g2.com/products/youcanbookme/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Genea Security Features **Data** - Data Protection - Remote Access - Network Access **Platform Basics** - Visitor Check-In - Mail Management - Visitor Database - Reports & Analytics - Blacklist Screenings - Badge Issuance - Automation **Network** - Security - Scaling - Audit **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Logistics** - Processes - Blockage - IoT **Platform Interoperability** - Notifications - Hardware **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support **Agentic AI - Visitor Management** - Decision Making ## Top Genea Security Alternatives - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (605 reviews) - [The Receptionist](https://www.g2.com/products/the-receptionist/reviews) - 4.8/5.0 (425 reviews) - [Sign In Solutions](https://www.g2.com/products/sign-in-solutions/reviews) - 4.7/5.0 (396 reviews)