The entire team at Funnel Leasing is responsive, skilled, and extremely helpful. Big tech migrations are intimidating, but the team at Funnel Leasing walked us through the entire process from start to finish. Furthermore, the software itself is extremely powerful. AI nurturing has helped improve our response time and conversion rates, and the reporting provides a level of detail this industry desperately needs to get ahead and be successful. Cannot recommend them enough! Review collected by and hosted on G2.com.

With great power comes great responsibility. The tool is very complex and it's difficult to find exactly what you need sometimes. Review collected by and hosted on G2.com.

Funnel helps Leasing Consultants focus on what's really important - the customer experience/journey. With the AI features and automated tasks, it takes care of the mundane items so the Leasing Consultants can focus on providing better phone and face to face conversations. They can spend ore quality time with their prospects while Funnel is working to follow up with their other prospects. Review collected by and hosted on G2.com.

It's hard for me to pick something because I really enjoy using Funnel, but the only thing I can think of is the lack of seamless integration with 3rd party software. For example, we currently use the IDV product and I wish everything could be handled all in Funnel with the workflow instead of having our teams also go into Plaid. Plaid is NOT user friendly at all so it's a struggle to work with a platform that is so user friendly (Funnel), but then need to switch to something that isn't to accomplish a task. I wish our users didn't have to leave Funnel at all. Review collected by and hosted on G2.com.

The automation is great offering 24/7 responses, sophisticated Virtual Agent responses and the ability to design it ourselves to ensure each prospect gets a human touch. I also appreciate the feature that blocks spam calls before they reach the property, which is a huge benefit. The Outlook integration is amazing, making it easy to manage calendars and book multiple tours at the same time. The system provides robust reporting, and I enjoy the ability to see everything through one lens, avoiding silos in conversations. Review collected by and hosted on G2.com.

Things that could be improved include the bulk messaging, particularly the ability to customize what gets sent from the PMS. I would like to be able to customize buildings and segment residents better for bulk communications. Another issue is pairing the unit number with the resident during filtering, which would make segmenting less cumbersome. Additionally, I want to add Wiki content across all properties, as some content is property-specific, while most content is general SOP for the portfolio. Review collected by and hosted on G2.com.

The automations are completely customizable and free up time for our on-site Leasing Agents, and the Virtual Agent is personable and easy to interact with. Review collected by and hosted on G2.com.

The downside so far is the time commitment it takes to troubleshoot perceived issues during implementation for our internal support team and customize the product to work exactly the way our organization wants it to. The benefits once complete help justify this however. Review collected by and hosted on G2.com.

What I like best about Funnel Leasing is how willing their team has been to grow and evolve the platform alongside our business. As our company has continued its centralization journey and introduced new operational roles, Funnel has worked hand-in-hand with us to customize workflows, permissions, and processes that support those changes. The platform is intuitive for our onsite teams, while our corporate team relies heavily on the robust reporting and analytics to make informed decisions. One of the biggest benefits has been Funnel's commitment to innovation. New AI-powered features are continuously being introduced and refined, helping us streamline operations, improve leasing performance, and create a better experience for both our teams and prospects. They have also made it easy to integrate with other platforms and adapt to evolving business needs, helping us navigate organizational changes with minimal friction. Review collected by and hosted on G2.com.

One area for improvement is platform performance, as certain pages and reports can occasionally be slow to load. Additionally, while the reporting capabilities are very comprehensive and provide access to a significant amount of valuable data, the sheer volume of information can sometimes feel overwhelming. It can take time to identify the right report or locate the specific insights you're looking for. Continued enhancements to report organization, search functionality, and data navigation would make an already powerful reporting suite even more user-friendly. Review collected by and hosted on G2.com.

What I like best about Funnel is the visibility it gives us into our entire leasing process. As someone who trains property managers and supports multiple communities, I can quickly see where our leads are coming from, how they're progressing through the leasing funnel, and where opportunities exist to improve conversion rates.

The marketing attribution reporting has been especially valuable because it helps us evaluate our advertising spend and make data-driven decisions instead of guessing which sources are performing. I also appreciate how easy it is to identify unassigned leads, coach onsite teams, and hold everyone accountable for follow-up.

Overall, Funnel has become an essential tool for both our leasing and marketing teams. It provides the insights we need to improve performance while remaining easy for our onsite teams to use every day. Review collected by and hosted on G2.com.

There isn't much to dislike, but I'd love to see more flexibility in customizing reports and dashboards at the portfolio level. As a corporate user, having additional filtering and reporting options would make it even easier to analyze trends across multiple communities. I'd also like to see more proactive alerts for items like unassigned leads or follow-up opportunities. That said, the Funnel team is very receptive to feedback and continues to improve the platform with new features and enhancements. Review collected by and hosted on G2.com.

I like how quickly they respond to the pink portal requests, as well as how quickly they syndicate across all ILS platforms when a change is made! Review collected by and hosted on G2.com.

I do not like how the teams and users tabs which I am often using are hidden on the main page. Review collected by and hosted on G2.com.

I really like having all our data and communication in one place with Funnel Leasing. Before, our CRM only housed prospect information, and we had to juggle multiple platforms. Now, Funnel has streamlined everything, making it easier to manage and communicate with prospects, manage applications, and engage with residents. It's been a game changer for our onsite teams. The initial setup was relatively smooth given the platform's extensive functionality. There's been a learning curve, especially moving away from Knock, but the Funnel team was great. They were very hands-on, guided us through the setup, answered questions quickly, and made sure we felt supported. Review collected by and hosted on G2.com.

Since Funnel Leasing does so much and offers so many different features and capabilities, it can sometimes be difficult to keep track of everything available and stay up to date on new functionality. It would be helpful to have a more centralized and simplified way to see what's new, what has changed, and how each feature can benefit our team. I think quick training videos or guides, especially for the admins, would be a huge help. Review collected by and hosted on G2.com.

Their motivation to continue to improve the product, hear partner feedback, develop new add-ons of the product and generally, the overall quality of the product. Review collected by and hosted on G2.com.

some limitations in what we can control or edit on our side (partner side) vs. what needs to be changed by the Funnel team on the back-end Review collected by and hosted on G2.com.

I like the reporting feature in Funnel Leasing because it helps us see where our teams need improvement. It allows us to identify how many calls are picked up, what the response time is, and whether follow-ups are being completed within a timely manner. It's helpful for ensuring that communication is regular and effective. Review collected by and hosted on G2.com.

The integration with Intrada was challenging, and we still have hiccups where data from one property will show up at another property and vice versa. The other item would be generating quotes. They do not work all of the time. The initial setup was very challenging. Review collected by and hosted on G2.com.