As a small non-profit, having our event management linked to our CRM is really helpful at eliminating some of the administrative work we had previously using two separate platforms for these functions. It has some really nice ways to denote event participants in our constituent manager but doesn't allow these features to be used for transactions that we put in manually because they happen off of the panorama platform (via check or donor advised fund for example). I do appreciate the ease of contacting our support agent and always being able to hop on a zoom call to discuss features or issues. Review collected by and hosted on G2.com.
There are quite a few annoying defaults in navigation and data entry that make certain tasks tedious, especially when dealing with a large number of auction items or guests. I've always been able to put in suggestions but some things that I've had to suggest are pretty common sense that they should already be programmed into the system. Like being able to set your paddle raise thermometer to zero if you don't want to include previous event donations in your paddle raise totals. We were also surprised by the very high fees when you add in both the platform fee and then the external payment processing fees. It's a lot when you're a small non-profit. Review collected by and hosted on G2.com.
