One dashboard to view them all - frill allows you to seamlessly switch between different projects that you are working on to view ideas relevant to them.
No idea is a bad idea - Frill allows you to merge ideas and ensures that all votes attributed to the individual idea are added up to the merged one, ensuring that every user vote is valued.
Enrich your feedback - Commenting on option is a valuable and underrated tool to bolster engagement and obtain insights on how to add value to the product and frill does a fantastic job in facilitating just that. We have had internal engagements fiercely on an idea which resulted into an independent product by itself.
Thou Shalt See this Amazing Idea - It's now easy for the admins to spot gems buried deep in the list for want of exposure and votes and sticky them to the top to gauge the open interest on that idea/feature.
Integrate all your supporting tools - frill offers an impressive webhook feature that allows one to sync information across different tools in your project management arsenal.
Cleanliness is next to godliness - The interface is super slick and clean, its also engaging to the user, and we have seen engagement go up by 40% on just the idea board interface.
Have a great feature, let the world know - The announcement widget is godsent, now you can embed this on your website and let the visitors check out your progress on your roadmap, this is super as it leads people to the roadmap and ideation board where they can quickly suggest ideas and help us improve too.
We walk the last mile with you attitude - The support is also quick to respond to your questions, and everything is handled within the defined times, professionally and courteously. They are also generous with their knowledge and offer alternatives or workarounds to manage under development features.
All in all a well thought out, feature rich, well priced and super flexible product and a must have in all product owners arsenal. Review collected by and hosted on G2.com.
There used to be one, on submitting an idea, a gif used to show up, which was funny and apt but was not appreciated by some, so we reached out and asked if we can remove it, and now there is an option to switch it off, they are also quick to address all their customer suggestions.
Voting on an idea requires individuals to create a login, this at times act as a detractor since if the user is not already using your tool, it seems to be a hassle to create a user to just drop an idea. This has been communicated to the frill team and a loginless voting feature is on their roadmap. It does have its pros and cons though. For your existing customers they do have SSO, which is amazing.
The widget stands out in my website, as for now there is no customization option available for changing the widget color to match the product page, so we have not yet implemented it. that said, we were informed that a widget customization is being developed which would allow this to be done soon. So all in all heres a team that uses their own product to develop itself... recursive improvement.
The frill team is in Australia, and at times the wait for resolution seems long due to the time difference between the Middle East and Australia, but that is something beyond control. They have always replied within 24 hours of sending a support ticket. Although not a dislike, documenting it here for the benefit of others where it might be critical for immediate support and review completeness. Review collected by and hosted on G2.com.
