Freshdesk Customer Success Reviews & Product Details

The best aspect of the platform is how easy it is to manage a large customer support team, as well as the tickets they are handling. Review collected by and hosted on G2.com.

The user interface of the platform could be improved, and I also find that the platform tends to be a bit slow. Review collected by and hosted on G2.com.

Its preety user-friendly with a super clean and attractive interface. Setting it up is preety straightforward and they guide you through the process. Their customer support team is seriusly on point, they are quick to respond & give you awesome onboarding help. This software is packed with features like playbooks, touchpoints, risk monitoring and surveys. It's one of the most powerful customer support tool I have ever come across. It connects easily with other tools like calenders, billing system and CRMs when your data is well organized. Review collected by and hosted on G2.com.

It is an intuitive software which helps team to proactively manage customer health and retention. Core features like task management and health monitoring are used daily. Surverys and usage analytic that are checked monthly & the report can be slighlty improved in terms of the interface. Like may be some AI features can also be added in the report for best understanding. Review collected by and hosted on G2.com.

The intuitive User Interface and automation features save time and keep our customer success workflows consistent, Real time reporting and customer segmentation help tailor communication and trak health scores effectively Review collected by and hosted on G2.com.

Some advanced customizations require technical intervention. Additionally initial onboarding can feel complex if you're not already familiar with the Freshworks ecosystem Review collected by and hosted on G2.com.

Freshdesk is a good platform to manage customer inquiries and track support tickets Review collected by and hosted on G2.com.

Nothing specific I would like to highlight as it meets the requirements. Review collected by and hosted on G2.com.

We can easily create the automation rule within the tool for auto-assigning the task. Review collected by and hosted on G2.com.

Nothing as such that came to my attention. Review collected by and hosted on G2.com.

Maintaining ticketing system and tracking the data of the customers and taggings are the best part to fetch the details, which is required and best of add notes and quick feedback options Review collected by and hosted on G2.com.

Logging issues and no offline data saver

And sometimes it has lag in responding Review collected by and hosted on G2.com.

User-friendy interface, Robust features, excellent support Review collected by and hosted on G2.com.

Nothing as of yet. We are using freshdesk at our workplace and have no compaints so far. We are working with them for over an year now Review collected by and hosted on G2.com.

Easy to use and streamline the CS process easier for business to handle queries of the customers and feedbacks and reports through automation can be done at one click Review collected by and hosted on G2.com.

Login issues and no offline saver

Rest everything is good some rare glitchs

When internet is low Review collected by and hosted on G2.com.

Intuitive and user-friendly

Extensive capabilities

Marketplace integration

Open API to integrate with in-house tech stack

Cost-effective and free support Review collected by and hosted on G2.com.

Expecting regular communication on product upgrades

Lack of community to discuss the trends

Implementation may take more than what was committed. Review collected by and hosted on G2.com.

The best thing which i liked about Freshdesk is the Ease of use and its UI UX Review collected by and hosted on G2.com.

The thing which i didnt like about freshdesk is nothing as such Review collected by and hosted on G2.com.