--- title: Freshstatus by Freshworks Reviews meta_title: 'Freshstatus by Freshworks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 370 reviews by the users' company size, role or industry to find out how Freshstatus by Freshworks works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 370 scale: '5' date_modified: '2026-08-04' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Freshstatus by Freshworks Reviews **Vendor:** Freshworks **Category:** [IT Alerting Software](https://www.g2.com/categories/it-alerting) **Average Rating:** 4.5/5.0 **Total Reviews:** 370 ## About Freshstatus by Freshworks Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members. ## Freshstatus by Freshworks Reviews ### 1. New player on the market! So far much better than the others we have used! **Rating:** 5.0/5.0 stars **Reviewed by:** Dean W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2022 **What do you like best about Freshstatus by Freshworks?** Simple to use! Integrates with FreshPing best of all its free! Highly recommend **What do you dislike about Freshstatus by Freshworks?** Cant say i have found anything i dislike yet! **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** With the integration of freshping. My customers can see live whats happening withough us having to go and manually record an incident ### 2. excellent software suite **Rating:** 5.0/5.0 stars **Reviewed by:** Jason G. | Director Opérations, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2022 **What do you like best about Freshstatus by Freshworks?** There are so many fresh products you can integrate with himThere are so many fresh products you can integrate with him There are so many fresh products you can integrate with him **What do you dislike about Freshstatus by Freshworks?** The inability to print work orders for techs with signature lines, etcThe inability to print work orders for techs with signature lines, etc The inability to print work orders for techs with signature lines, etc **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Organisation and client updates are very important. Since using this dictate we have been able to cut down on help desk tickets. Our agents get a quick look at any known issues ### 3. The free tier is working well. I wish there was more customization and support documents. **Rating:** 3.5/5.0 stars **Reviewed by:** Ming T. | Engineering Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Freshstatus by Freshworks?** The admin page is easy to use and the statuspage has a simple and clear design. **What do you dislike about Freshstatus by Freshworks?** Need more support documents and more customization options. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus allows us to have a platform to provide real time system updates to our customers. ### 4. Freshstatus **Rating:** 4.0/5.0 stars **Reviewed by:** Dave A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Freshstatus by Freshworks?** New user, the initial setup was very simple and creating the webhook to pull from freshping was extremely easy. **What do you dislike about Freshstatus by Freshworks?** Some task, like adding a new service, do not save unless you remember to save and publish. Clicking off the page removes everything not published. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Testing to see if this will be a permanent solution for incident reporting ### 5. A Sexy yet Simple Status page **Rating:** 3.5/5.0 stars **Reviewed by:** Tanner B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Freshstatus by Freshworks?** I love using Fresh Status to keep my customers / Clinets upto date on our services. It's played a vital role in Knovon. Allowing us to communicate what happening in a sexy way! I would reccomend **What do you dislike about Freshstatus by Freshworks?** I havent seen much i don't like about them.But i've would love to beable to share our status to more then just twitter. At Knovon we refuse to use twitter because they don't allow us to express the freedom that we need. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Our business is built around providing API and server resources to game developers. And with Fresh status this allows us to communicate effectively whats happening ### 6. Great status page with an awesome free plan **Rating:** 5.0/5.0 stars **Reviewed by:** Andrei Z. | Systems and Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Freshstatus by Freshworks?** Very easy to use, clean, and professionally looking status page with great customizability. Most of the necessary features are fully available on the free plan. **What do you dislike about Freshstatus by Freshworks?** This service is awesome, and I don't have any complaints, but it would be great to be able to add integrations with the third-party status pages (like Google Workspace Status) to Freshstatus, so they would update automatically. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We use Freshstatus to communicate effectively about outages and scheduled maintenance events to our employees. Freshstatus allows us to keep our customers updated about our systems with no effort. ### 7. Great Offering **Rating:** 5.0/5.0 stars **Reviewed by:** Brad P. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Freshstatus by Freshworks?** I like the fact it integrates well with Freshworks just one log in I can manage all the aspects of my business. **What do you dislike about Freshstatus by Freshworks?** I'm using their free offering to help me get started. Not much to complain about when it's free, maybe more customization options. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** The problem Freshstatus is solving would be communicating to clients and reducing my tickets on an outage. ### 8. Great status page and generous free tier **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie L. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Freshstatus by Freshworks?** Nice looking status page that is easily configurable and should suit almost any situation. We found connection Freshstatus and Freshping together to be pretty easy with the helpful guides. **What do you dislike about Freshstatus by Freshworks?** The single sign on and account management leaves something to be desired. We had to recreate our organisation as Freshping and Freshstatus were not showing as being in the same organisation even though they'd been made with the same account. Not a problem but the UX for grouping multiple products inside the same organisation was a bit janky. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus allows us to show the current status of our public and internal infrastructure in a nice format as well as communicate scheduled and unscheduled maintenance and downtime. ### 9. the best status page in the world. **Rating:** 5.0/5.0 stars **Reviewed by:** vladimir f. | it support enginner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Freshstatus by Freshworks?** simplicity and most amazing response to support tech requeriments. **What do you dislike about Freshstatus by Freshworks?** some troubles in activation account, but the support team resolves this in short time. very happy- **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** web pages down an API down monitoring easy. ### 10. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Freshstatus by Freshworks?** A good way to share status updates with clients!!! **What do you dislike about Freshstatus by Freshworks?** No https to the domain, meaning that we get "not-safe"warning **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Letting clients know about maintenances and issues ### 11. Great Service with Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Freshstatus by Freshworks?** Freshstatus is really good. We are able to customize the whole look and feel, and we are also able to have a custom domain for no charge at all. This is the best part that we have liked about Freshstatus. **What do you dislike about Freshstatus by Freshworks?** None for the time being. Everything works as expected. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Clients immediately know if there is something wrong with the server or we are performing maintenance on the server. ### 12. Freshstatus is a dependable and feature-rich status tracker **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Freshstatus by Freshworks?** Combined with Freshping, Freshstatus offers a feature-rich status page with a simplistic setup. It's easy to configure your web components and hook up alerting + status updates, and incident templates are pretty helpful too. **What do you dislike about Freshstatus by Freshworks?** The free plans' time-to-notice for unplanned downtime (such as internet outage) via FreshPing can be a little slow (up to 15 minutes), but it's what you paid for. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We host out of the basement, so we needed an external site to offer status updates, esp when wildfires or heatwaves impact our availability. It can't be on-prem for the same reason. We also wanted these features: 1. configure-and-forget 2. discord/webhook notification 3. a friendly UI 4. cheap due to the site being a hobby project And FreshStatus + Freshping is doing all this for us for free. ### 13. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Bhargav P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Freshstatus by Freshworks?** Love freshstatus for incident communications! **What do you dislike about Freshstatus by Freshworks?** Freshworks products are a bit hard to navigate around. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Keeping our uptime 100% ### 14. Simple UI & Great system! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2022 **What do you like best about Freshstatus by Freshworks?** A very easy-to-use system, I easily configured all our services in the company and updated the system using an API to receive updates in real-time. **What do you dislike about Freshstatus by Freshworks?** So far I have not found any shortcomings in the system, it is also free, easy to use, and allows integration with an API **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** I have examined many systems on the market, and many of them are old or cost unnecessary money for small companies, the system is convenient and easy to use. ### 15. Very good product with nice UI **Rating:** 4.5/5.0 stars **Reviewed by:** Johan K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2022 **What do you like best about Freshstatus by Freshworks?** The pricing as well as how it looks. Really nice modern look and I've yet to find an alternative. **What do you dislike about Freshstatus by Freshworks?** The only thing I dislike so far is the lack of integration with other monitoring, for example TCP Port checks and such. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus will be used to communicate outages and such. ### 16. Love Freshstatus! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen S. | Associate IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2022 **What do you like best about Freshstatus by Freshworks?** The ability to notify our customers whenever we have outages. Freshstatus has fully changed how we communicate service interruptions with our customers, and was a huge advantage to switching over to freshservice. **What do you dislike about Freshstatus by Freshworks?** The portal is quite customizable, but I wish that could be expanded out to having multiple columns, different format options, etc. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus is solving our inability to quickly communicate service disruptions to our user base. Having this ability has cut down on the number of tickets we have asking is there an outage with this system, and frees up time for our agents. ### 17. Great product! We need this, it has a great design and it's really easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Arnoud V. | Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2021 **What do you like best about Freshstatus by Freshworks?** It's easy to manage and it solves a lot of manual work when an incident happens. It's great for announcing updates on our hosted PBX solutions as well. **What do you dislike about Freshstatus by Freshworks?** I want it to have SSL on our own domain. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We haven't gone public yet, but it offers us a great way to announce updates or incidents. We like the look and feel of the young product already! ### 18. Super easy, super nice! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2023 **What do you like best about Freshstatus by Freshworks?** Easy to use Easy to setup Integrates nicely with Freshservice **What do you dislike about Freshstatus by Freshworks?** I've been using Freshstatus for a while now and I haven't found anything I dislike about it yet. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus allows me to easily keep everyone in our organization up-to-date when there are IT issues. ### 19. The fact this service is FREE when you get total page customization and custom domain is incredible. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about Freshstatus by Freshworks?** The fact that you can setup a custom domain. **What do you dislike about Freshstatus by Freshworks?** There is not option for language change or translation of status page. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Communication with customers when we have an outage in services. ### 20. Easy and intuitive tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Freshstatus by Freshworks?** The product is easy to use, and set up only takes a few minutes to have a professional-looking status page. **What do you dislike about Freshstatus by Freshworks?** Nothing, yet. For a simple use-case, this product gets the job done. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Being able to clearly communicate the operational status of our services to our employees, eliminating the need for them to call to ask if something is down. This greatly reduces the number of tickets that we receive during a major incident scenario. ### 21. Amazing piece of software **Rating:** 5.0/5.0 stars **Reviewed by:** Dalton P. | Chief Community Officer & Owner of Forever Rail Communities, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Freshstatus by Freshworks?** FreshStatus is quite an amazing piece of software as they do offer a free status page while offering a thing of beauty. We are very excited to use it soon! **What do you dislike about Freshstatus by Freshworks?** I'd love to see custom CSS, HTML, and Javascript support along with custom coloring for statuses. Discord webhooks would also be awesome to have too. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Keeping our community informed while staying online 99.8% of the time. ### 22. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Freshstatus by Freshworks?** Easy to use, good layout and easy to read. **What do you dislike about Freshstatus by Freshworks?** We have no dislikes at the moment. Everything works well. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** It helps keep our customers up to date with current outages. This keeps our customers happy as they know what is going on. ### 23. Free, easy and intuitive. **Rating:** 4.5/5.0 stars **Reviewed by:** Ivan F. | CTO | Co-Founder and Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Freshstatus by Freshworks?** Easy to configure, customize and integrate with Freshdesk products. It can manage incidents and scheduled maintenance in a very easy and intuitive way. **What do you dislike about Freshstatus by Freshworks?** It's not yet possible to use SSL certificates using Cutom Domains out of the box, there is a workaround involving usage of NGINX, but it would be better having it integrated. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Status page and public incidents management solved ### 24. Nice challenger product. **Rating:** 4.0/5.0 stars **Reviewed by:** Emmanuel G. | Senior Assessor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Freshstatus by Freshworks?** Nice way to manage systems and subsystems **What do you dislike about Freshstatus by Freshworks?** Nothing yet...at the moment I have found all the features I need **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Communication to clients and employees ### 25. Great way to keep customers informed of Service Health **Rating:** 4.5/5.0 stars **Reviewed by:** Vincent E C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Freshstatus by Freshworks?** Simple to setup and simply to notify customers. **What do you dislike about Freshstatus by Freshworks?** The only con is that SSL isn't available for custom domains. I'm hoping they will eventually add that functionality as they have in their other products. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Provides a solution for keeping customers informed about the Service Health of our offerings. ### 26. Useful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Freshstatus by Freshworks?** I find this service extremely useful to be able to make communication to users as efficient as possible. We're currently researching the best way to reach people on multiple media (email, portal page, etc.) and this seems to be the best way to do that without hiring more staff. **What do you dislike about Freshstatus by Freshworks?** The integration with freshworks org could be better. If I change the domain URL for a freshservice page, I lose the connection to it in Freshworks organisation admin **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Communication to end users Templated, streamlined communications Easier updates to known incidents ### 27. VBerry good **Rating:** 5.0/5.0 stars **Reviewed by:** Dylane F. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Freshstatus by Freshworks?** Verry good app and free.i loveit, i recomend **What do you dislike about Freshstatus by Freshworks?** Nthing negative to say, good app, does what it's supposed to do. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Resolves the problem that my clients couldn't see the statuses of my servers and had to call me before. ### 28. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Felipe V. | CSO/CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Freshstatus by Freshworks?** Fast solution! easy implantation! Good Design **What do you dislike about Freshstatus by Freshworks?** Nothing, everything is good. Fast and free solution! **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Helping my customers to see if a service is offline ### 29. Great for Communicating with Employees **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Freshstatus by Freshworks?** Freshstatus makes it easy to communicate with employees quickly about incidents and scheduled maintenance **What do you dislike about Freshstatus by Freshworks?** Modifying an existing incident or maintenance can sometimes be clunky to navigate. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus allows us to inform our employees of incidents at a moments notice ### 30. Very easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Tyson C. | Principal Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Freshstatus by Freshworks?** This service was simple to use and they have an API to update the status. Everything we needed! **What do you dislike about Freshstatus by Freshworks?** Nothing so far! Everything works like I was hoping **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We needed to have a page that showed our customers when things were going wrong ### 31. Another great product from Freshworks! **Rating:** 5.0/5.0 stars **Reviewed by:** Andy F. | Director of ICT, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Freshstatus by Freshworks?** Cost! Ease of use! Combined with FreshService it really integrates everything! **What do you dislike about Freshstatus by Freshworks?** There isn't anything not to like. It's free and does so much! **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** This allows us to provide information to employees without having them having to generate tickets. It's also great at providing information about upcoming maintenance windows! ### 32. Very good service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Freshstatus by Freshworks?** Design of the page, the fact that it is free to use is very good, not much of other pages offer this much features that Freshstatus. **What do you dislike about Freshstatus by Freshworks?** So far, i haven ’t found any issues so far. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** I wanted a status page and Freshstatus solved what I wanted. Its clean and easy to use ### 33. No-frills status page **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Freshstatus by Freshworks?** It's easy to spin up and looks great. While it's not quite sufficient for full incident management, it is an easy way to notify clients/internally. We liked that it was easy to connect via webhook to Slack - so all employees recieve updates directly as they happen with an @channel tag. **What do you dislike about Freshstatus by Freshworks?** While it is possible to service on your own domain, it is not possible to do so over HTTPS? Also it would be nice with better webhooks. For an example when creating an incident it is called twice. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** For us it makes it easier to communicate outages and incidents with our clients and other stakeholders. ### 34. Very useful! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Freshstatus by Freshworks?** I really like the dashboard, really intuitive and easy to use **What do you dislike about Freshstatus by Freshworks?** Localization looks like is still not supported **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Communication about the status of our services ### 35. Excellent Free Feature with Freshdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Freshstatus by Freshworks?** Easy to use software that is very flexible even at the free tier. Excellent Customer Support. **What do you dislike about Freshstatus by Freshworks?** Wish there were more badges and alert widgets that were free. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Communicating maintenance and downtime to internal staff and customers. ### 36. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Freshstatus by Freshworks?** It's very easy to configure and setup for use. **What do you dislike about Freshstatus by Freshworks?** Currently I do not have anything negitive to say about the product **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** It allows our customers to see services status which has been helpful. ### 37. Fresh Status is something we have used for 12+ months now **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan T. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Freshstatus by Freshworks?** Fresh Status is something we have used for 12+ months now and I've been surprised at how robust and full featured of a product that it is. It meets our needs to show the server status to our clients and we reference it a bit to clients We've tried a bunch of different options but have stayed with fresh status. **What do you dislike about Freshstatus by Freshworks?** It's been pretty great but the one thing I would be looking for is an additional feature for increasing frequency of checks on status etc. (even if we pay for them ) but It's possible I missed that in settings. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** no problems. ### 38. Still learning but user friendly so far **Rating:** 4.0/5.0 stars **Reviewed by:** Donnie O. | IT Development RPA, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Freshstatus by Freshworks?** So far still learning, but i like that I can basically mirror my venders status page in one location as well as present the data in a way that shows when they are working we are, and when they go down, we go down, its a team effort, **What do you dislike about Freshstatus by Freshworks?** I can say to much entirely yet still learning and digging into its full abilities **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** That when a ticket comes into our ticket system, this shows me other companies are having the issue and that I also can post that so it can group tickets that it is being worked on so i do not dig into our tickets since the incident is on the vendor's side and they are working on a fix. ### 39. Great value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2022 **What do you like best about Freshstatus by Freshworks?** Great value in the free tier which allows us to try the product in production. **What do you dislike about Freshstatus by Freshworks?** It would be nice to have some integrated services, e.g. AWS Status, that are already monitored and we just add to the page. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Status communication. We need a central place to advise of issues with our various services or third party services. ### 40. Great product, fantastic free option. When we grow enough for a paid service, we will use. **Rating:** 5.0/5.0 stars **Reviewed by:** Graeme L. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about Freshstatus by Freshworks?** UI, email to customers is very helpful. **What do you dislike about Freshstatus by Freshworks?** N/A Works great. no negative feedback to offer. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Communication to clients in a single efficient way. ### 41. Really straight forward to configure and valuable service for all SaaS businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Freshstatus by Freshworks?** Can get started for free, has all the key features I need to get going, then I can upgrade later for more features. **What do you dislike about Freshstatus by Freshworks?** Extent of customisation is limited, I want to make the status page as close to my corporate identity as possible. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Communicating uptime and downtime incidents. ### 42. Decent solution **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Freshstatus by Freshworks?** Forever free plan! No payment needed!!!! **What do you dislike about Freshstatus by Freshworks?** Maybe a better GUI layout. Overall it seems like a good fit for a free solution. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. ### 43. Freshstatus is a great solution for online services maintenance management and notification. **Rating:** 4.0/5.0 stars **Reviewed by:** Wayne B. | Instructional Technology Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2019 **What do you like best about Freshstatus by Freshworks?** We've just recently started using Freshstatus but it is incredibly easy to configure. Changing the status of a service is fast and easy. I'm excited about the integration with Freshping, so some of our mission critical services can have their status updated automatically. **What do you dislike about Freshstatus by Freshworks?** I've noticed that with the Freshping integration it sometimes takes quite awhile to update the status of a service that is down, I would like to see those updates occur much faster. Since Freshping can check the status of services every 1 or 5 minutes, I think it would be acceptable for Freshstatus to pick up the service availability after 2 checks. So, if the service is being checked every minute, after 2 minutes of failed checks the status could be updated, or if set to 5 minutes, then the service status is updated in Freshstatus after 10 minutes. Or, perhaps it could be configurable by the user. I would also like to see the ability to embed Freshstatus content on our website and maybe the ability to embed only a portion of it. At this point, the functionality doesn't exist, but my understanding is that it is coming soon. **Recommendations to others considering Freshstatus by Freshworks:** Look into the paid subscription option, if at all possible. It seems to be rather well priced and the product is very easy to implement and maintain. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** We are currently only using it internally to notify the technology support related departments, but we would like to embed it on our IT website to keep students, staff, and faculty informed of outages and upcoming maintenance. I am part of a small IT Department and often when a service is down I may be the one working to resolve the problem or contact the vendor, while simultaneously updating code on our website to post the alert. Even without the Freshping integration, the ability to login and quickly change the status of a service would save an incredible amount of time that could be better spend resolving the problem. **Official Response from Parthiban kannan:** > Thank you,Wayne. We are delighted to read your comment. We'll share this across with teams that created Freshstatus and make their day happy. Regarding the feature you have asked for,we will try our best to accommodate it in the upcoming version of the product. We will keep you informed of it. Thanks again. ### 44. FreshStatus Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2022 **What do you like best about Freshstatus by Freshworks?** The interface is extremely simple and easy to use. Very intuitive features and options to get you going quickly. **What do you dislike about Freshstatus by Freshworks?** I wish it would integrate with FreshDesk a little better. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Reporting systems' outage in realtime and in detail. And it allows me to select the (setup) systems in place that are affected. ### 45. The best status service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2022 **What do you like best about Freshstatus by Freshworks?** Hello, I've been using this service for about 3 months and it's really amazing. firstly almost all is free unlike competitors of the same style. Secondly the site and the interface is really easy to use and there are a lot of functions, like the complete customization of your page or even using a custom domain. Your users can subscribe to a kind of newsletters and receive an email when one of your services is offline. You can also tweet all your outages directly by just clicking a button. I could say so many other things but I'll stop there. I really recommend this quality service! **What do you dislike about Freshstatus by Freshworks?** I love everything in this application. For me all it's okay. **Recommendations to others considering Freshstatus by Freshworks:** Go for it ! great service **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** The only problem I encountered was the customization of my domain, but the problem came from me! all is ok ### 46. Freshstatus FTW **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Freshstatus by Freshworks?** Users being able to subscribe to individual alerts is wonderful. **What do you dislike about Freshstatus by Freshworks?** The only downside I can see is them not having more automation and plug in examples to start. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** ALerting our community to maintenance and issues. ### 47. Quick and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Aden W. | Owner/Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2022 **What do you like best about Freshstatus by Freshworks?** Really quick and simple to create incidents and scheduled maintenance to notify customers of issues and upcoming work. Has reduced the number of support requests and improved customer engagement. **What do you dislike about Freshstatus by Freshworks?** The ability to use the website from a mobile phone. Sometimes we need to raise urgent, out-of-hours issues and rendering can be problematic at times, but doesn't stop us from using it via a mobile device. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Customer communication and engagement. Has reduced incoming support tickets allowing the team to concentrate on incident resolution whilst keeping customers up-to-date with as little effort as possible. ### 48. Everything I needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Freshstatus by Freshworks?** That it comes with pretty much all the things we need. **What do you dislike about Freshstatus by Freshworks?** The integration between fresh status and fresh ping was bit tricky. However, its works great once setup. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Communicating alerts and maintence to our customer. ### 49. Simple and easy to setup and report **Rating:** 5.0/5.0 stars **Reviewed by:** Shiva H. | Senior DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Freshstatus by Freshworks?** Ease of use. The ability to group related services and sub-group them based on the type of service was intuitive. **What do you dislike about Freshstatus by Freshworks?** Does not have HTTPS redirection for the custom domain yet. I was told the feature is in pipeline. **Recommendations to others considering Freshstatus by Freshworks:** If you are looking to integrate your status page to lot of other IT tools Freshstatus may not be your cup of tea, as of today available integration options are limited. We have decided to manually maintain the page and so we are happy with Freshstatus and we needn't want more. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Status page for SaaS solutions we offer as an organization. I was able to setup a status page within a day including custom domain name hosting. ### 50. Freshstatus Service Overview **Rating:** 4.5/5.0 stars **Reviewed by:** Michael H. | Unternehmensberater/ Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Freshstatus by Freshworks?** Its a simple tool to communicate isues and service status **What do you dislike about Freshstatus by Freshworks?** Not integrated fully to the Freshworks SSO if the other services are not in US. **What problems is Freshstatus by Freshworks solving and how is that benefiting you?** Communicating issues to our customers - [View Freshstatus by Freshworks pricing details and edition comparison](https://www.g2.com/products/freshstatus-by-freshworks/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A41%3A47+-0500&secure%5Bsession_id%5D=98cf2295-f312-475a-8538-43f623a03bd2&secure%5Btoken%5D=d89054899940604179f0c85d417d4374bfe2b049e5f3540393b4e274a69ef5e4&format=llm_user) ## Freshstatus by Freshworks Features **Generative AI** - AI Text Generation **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Freshstatus by Freshworks Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (948 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (964 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews)