Freed Reviews & Product Details

I absolutely loved how much time Freed saved me each day—literally hours per day. The advanced note-taking was a huge step up from other tools I’ve tried, especially since Freed elaborated on my notes, added helpful context, and made it easy to copy previous notes for future visits. It was super easy to use, worked great with my telehealth appointments, and the custom template fit my needs perfectly. I also really appreciated the clinical questions Freed suggested, which helped me think through my assessments. Most importantly, I was finally able to get out of work on time, which hadn’t happened before. Review collected by and hosted on G2.com.

I honestly can’t think of anything I disliked about Freed. It’s been such a huge improvement in my workflow that I’m actually dreading going back to work without it. At this point, there’s nothing I would change or improve. Review collected by and hosted on G2.com.

I like that Freed is clinician-first and came from a humanistic place, with the developer trying to solve the administrative work his wife was dealing with rather than pursuing a purely profit-driven AI solution. It helps our nurse practitioners spend more face-to-face time with patients and less time taking notes, and it reduces the extra time we spend entering information into charts after visits. I find it helpful that Freed identifies diagnosis codes from the note, including Z codes for social determinants of health and other environmental factors. It also does more than just transcribe dictation by establishing the context of what happened. The initial setup was super easy. Review collected by and hosted on G2.com.

I think Freed is still pretty episodic for primary care. It doesn’t bring in all the relevant details from previous visits, so our clinicians still need the full treatment plan and historical context, including medication changes and referrals. It would be super interesting if Freed could use APIs to pull in the entire patient record from the EHR. Review collected by and hosted on G2.com.

Freed has really helped decrease the burden of typing during patient encounters so that I can focus more on patient needs and having the mental bandwidth to think about their issues. Also obviously helps me write notes without having to remember all the details. I also love the the customizability of the templates, and the new AI chat where I can give instructions to refine notes. I LOVE that it works with my Spanish conversations since that is the majority of my patients. Review collected by and hosted on G2.com.

There is a little bit of a learning curve to figuring out how to customize the app; specifically for me it took me some time to figure out how to get my notes in a more concise, bullet point format. But the website has note templates that allow you to customize the way you want your notes written which is helpful. I don't think my organization has EHR integration with EPIC for the software which would be convenient, but I know I can use chrome in the room to make it easier to copy stuff over which is helpful. Somehow it is still taking me just as long to finish notes which I am working on, but it does free my mental bandwidth to focus on other things, and perhaps there is an element of me using the extra time to address more patient issues but that is perhaps a me problem with setting boundaries. At times the Spanish to English translation, or the concise bullet point summaries have some errors in accuracy but they are minimal which makes them easy to fix. Review collected by and hosted on G2.com.

I use Freed to help with my daily charting, mainly for HPI and my plans. Freed lets me spend more time with my patients without worrying about documentation and lets me get home faster while still being as accurate and often more detailed. I like the simplicity and how easy it is to just start the recording and how it works between my devices. I record on my phone but use the desktop version for the actual charting. The initial setup was very easy; I did the 10 patient trial and then signed up for the paid version by the end of the day! Review collected by and hosted on G2.com.

There is an option for 'less verbose,' but the notes are still very long. I think there could be a tighter option with fewer words. I often cut parts out. I also really liked the review of systems part that they had, but it has been removed on the latest update. I was able to train mine to add that on most notes. Review collected by and hosted on G2.com.

Freed really helps cut my charting time down. I like being able to switch between the written notes and the actual transcripts to ensure I didn’t miss any important information. Review collected by and hosted on G2.com.

The cost is a little high and sometimes it does not pull the right data from the transcript. Review collected by and hosted on G2.com.

It’s very easy to navigate and incorporate into your daily routine as a HCP Review collected by and hosted on G2.com.

I don’t have any complaints about it, other than having my office manager pay for it. Review collected by and hosted on G2.com.

I really like how Freed lets me pull from prior visits of the same patient and incorporates that into the patient summary section and current notes. The push EHR feature is another favorite; it allows me to automatically move my note into the patient chart. I absolutely love the clinician assistant that lets me ask clinical-based questions to help inform my patients. These features make my job a lot easier, allowing me to focus on being present with my patients and help with my work-life balance. Review collected by and hosted on G2.com.

I think continued integrations with my EHR would be helpful, such as telehealth/virtual visit links directly in Freed, the ability to capture demographics, and the ability for Freed to send wellness summaries directly to the patients. Review collected by and hosted on G2.com.

Freed AI minimizes time spent in front of the computer and maximizes time spent with the patient Review collected by and hosted on G2.com.

Very rarely, but unfortunately, the system is down Review collected by and hosted on G2.com.

Has been an enormous time saver in my practice. Generate really high quality notes. Its previsit summaries improve quality of care. Excellent interface with athenahealth. This has been the best AI scribe service I have used. Review collected by and hosted on G2.com.

I don't have any specific complaint; really any particular thing I didn't like was fixed in an update. The service just keeps improving. Review collected by and hosted on G2.com.

Excellent customer support, rapid improvements in the product, excellent performance and reliability, integrates with a lot of EHRs. Very easy and intuitive to use, does not require any training to set up. Fair/good pricing. Review collected by and hosted on G2.com.

Some patients don't want AI software to be used. Review collected by and hosted on G2.com.