FoodTec Solutions Reviews & Product Details

I’ve been a FoodTec customer for about 18 years. I personally love that the majority of my tech stack is all FoodTec—it means I can make one phone call and get answers to almost anything or have an issue resolved quickly. Their team is very well trained, and if the first person can’t fix an issue, they get someone who can.

Any product is only as good as the support behind it, and FoodTec excels there. They do a great job of keeping up with—if not staying ahead of—technology trends. Simply put, the product works, and it works at a very high level. While many systems claim they can do everything, FoodTec is a highly functional POS that actually delivers on what it promises. Review collected by and hosted on G2.com.

Being as busy as I am, it can be challenging to keep up with all the new features and ensure I’m fully utilizing the latest capabilities. Most updates are automatically integrated, but at times I’m not completely aware of everything the system can currently do. Review collected by and hosted on G2.com.

I like that Foodtec works around the clock, 24/7—someone is always there to answer your call if you need help. I also appreciate that they’re constantly making improvements to their systems, listening to the needs and wants of their customers, and then actually making those changes happen. Over time, the IT department starts to feel like family, and you all get to know each other—especially if you’re a busy store that’s always trying to keep up with the Joneses. Review collected by and hosted on G2.com.

There aren’t many things I dislike about the company. If I had to point to one area that could be improved slightly, it would be response time. They’re very good at getting back to me, but as restaurant owners we work seven days a week and often into the wee hours of the night. If there were a way to speed up or streamline responses, that would be a huge plus. Review collected by and hosted on G2.com.

I like that FoodTec Solutions is an all-in-one system that integrates features like kiosk, online ordering, marketing, and rewards, which not all point of sale systems handle. It's particularly useful for pizzerias with specific requirements. The integration of these features makes it easier for me to engage with customers through marketing and simplifies setup and management, allowing me to take care of everything in one place. The initial setup was fairly easy compared to other times, thanks to the dedicated support provided during the transition. This comprehensive integration really helps streamline operations. Review collected by and hosted on G2.com.

Their online manager system for business managers is maybe a little bit confusing. Instead of having everything be on all in one place, there's about three different dashboards or websites that I need to sign into in order to have access to everything. Review collected by and hosted on G2.com.

We love that FoodTec offers an all-in-one solution by providing all of the modules you could need within their own software (POS, inventory, online ordering, loyalty, mobile app, scheduling, time and attendance, gift cards, etc.) Their software developers are the best I've ever seen in the POS space, and they are very open and responsive to new feature requests. Their data and reporting tools are also extremely powerful and offer the ability to create customized reports for just about any need that we've encountered. They also offer some API options for pulling data into our own customized tools, and the ability for our customers to seamlessly log in to and access their account information directly on our own website, as well as input their necessary information before being passed along to their online ordering system. Their delivery app, which allows both customers and our store managers to track deliveries and driver locations in real time, is extremely helpful. We have been FoodTec customers for over 10 years, and still find them to be the best option there is. Review collected by and hosted on G2.com.

There really isn't anything I dislike about FoodTec, but more easily and readily available documentation, especially regarding new features, would be helpful. Review collected by and hosted on G2.com.

FoodTec has been an excellent POS partner for our busy pizzeria. Their system is reliable, intuitive, and built for the fast pace of a high‑volume restaurant. The tools they provide—order management, delivery coordination, reporting, and menu control—make our daily operations smoother and more organized. Their support team is responsive and knowledgeable, and we’ve consistently been happy with both the service and the technology. Review collected by and hosted on G2.com.

I’d like to see better remote capabilities for making menu changes. Review collected by and hosted on G2.com.

The most helpful part about Foodtec is that it is open coded software. The program has very limited capabilities because you are purchasing the platform. The features are endless, and the abilities are endless. Review collected by and hosted on G2.com.

The least helpful part is the communication aspect. There is not really a very large communication pipeline that lets their customers know what changes are happening and when they are coming. There are not any press release statements that inform us of upcoming features. Review collected by and hosted on G2.com.

Completely integrated system with all the modules that I need. POS, Online Ordering, Mobile App, Inventory, Purchasing, Time Tracking, Scheduling, etc. Review collected by and hosted on G2.com.

The system could use better documentation. The system does everything, but to get it to do everything sometimes takes a bit of digging. Review collected by and hosted on G2.com.