Fonteva for Associations Reviews & Product Details

Fonteva is built for association management. And, unlike many legacy AMS solutions, it is stable and reliable because it's not on built on propriety code but a world-class platform, Salesforce. This positions your organization to be future-forward. Even when we hit a hitch, the escalation chain always leads to improvement of the experience. Review collected by and hosted on G2.com.

Support via tickets/cases - responses can be sluggish and require too many touch points to resolution. A phone call would be so much more efficient and better train me to self-serve over time. Review collected by and hosted on G2.com.

Knowledgeable staff; good training tools Review collected by and hosted on G2.com.

Staff turnover impacts progress on tickets Review collected by and hosted on G2.com.

Being a Fonteva partner, our organization uses Fonteva for membership, events, and e-commerce. Really appreciate the efforts made by the developers of Fonteva for creating such an innovative Association App that reduces the efforts for creating and setting up the member portals & event management. The day is not far when Salesforce might acquire this solid product. Kudos to the team!!!! Review collected by and hosted on G2.com.

Not at the moment as of now, will definitely contact the concerned team when needed. Review collected by and hosted on G2.com.

The events module is very good and very robust. I love that end users can transfer paid registration from one contact to another within their org. The end-user portal is okay and getting better. E-commerce is reliable. Like that they use Spreedly as an intermediary so you can connect almost any gateway / merchant account to the shopping cart without customizations. Review collected by and hosted on G2.com.

Financial and accounting functionality is very bad. They have THE most convoluted data model for invoices I have ever seen that makes everything more complex than it needs to be. Here are the records related to one transaction: Sales Order Sales Order lines Invoice Invoice lines Receipt Receipt lines Transaction - Transaction lines As a result, anything but the simplest of transactions (say returning an overpayment to a customer, or transferring a payment from one invoice to another) involves convoluted series of non-intuitive steps that take easily 10 x longer than in our current CRM which was designed in 2011. Essentially, the accounting data model is fundamentally flawed. Future enhancements can only put lipstick on this pig. There is no support to batching transactions for general ledger import Everything is wide open, there are no data integrity controls out of the box, people can delete or modify posted transactions, you make changes to child objects that change the relationship to the parent, you can edit general ledger accounts after the fact. There is no integration for ERP systems Lots of things that you expect to have a standard in a revenue sub-ledger system are not there. You can't run an Accounts Receivable report to show the balances as of a date in the past. Membership functionality is limited. Professional services for implementation are horrible. The company is doing really well with its sales and is not expanding its implementation ability to keep up. They have some good business analysts, but most of them are severely overstretched and unable to really pay attention. Our project manager has 14 other open projects. They make promises and consistently miss them. Our eight-month implementation is actually taking about 20 months. Some of that is due to us, but most of it can be tied to their poor delivery and dramatic over-promising in the sales cycle. Review collected by and hosted on G2.com.

The solution is built on Salesforce which means that I have a massively deep cloud toolset that is mature and stable that can get me around any issues I am likely to run into. In addition, the membership and events functionality is really solid and flexible. Review collected by and hosted on G2.com.

Too many add-in options available on the appexchange, difficult to know which tools play best with Fonteva. Review collected by and hosted on G2.com.

I love being able to easily search and have it bring up people named Chris as well as Christopher. It helps a lot when you have so many members! Review collected by and hosted on G2.com.

It can be tough to navigate the reports because there is an overwhelming amount of options. Review collected by and hosted on G2.com.

This AMS is Salesforce based which means it is build on top of the most deployed AMS in the world. Both Salesforce and Fonteva work hard and there is no other AMS out there that can beat them which means you will have the stability and up to date technology at all time. With Salesforce Marketplace, you have access to other third party apps that will fulfill the needs not covered by Fontev anad Salesforce. The risk of this AMS is bought or merged or not supported is very very low. Review collected by and hosted on G2.com.

Upgrade is necessary in order to keep up with security and technology, but it is time consuming to implement. Customization is unavoidable even though we try to keep it at minimum. But all AMS will have these two issues any way Review collected by and hosted on G2.com.

Fonteva is a flexible AMS where the end users can customize the product to best serve their business needs. Review collected by and hosted on G2.com.

We had a few issues with implementation but we have resolved most now (18 months in). I do not like some of the membership functionality for managing individual membership terms and subscriptions. However, we have found work-arounds for our issues to use this system that best serves our overall association. Review collected by and hosted on G2.com.

great for categorizing interms of membership types, badges etc for airline, being gold diamond ruby membership ... Review collected by and hosted on G2.com.

not that sophisticated system, needs enhancement which is very costly Review collected by and hosted on G2.com.

Extends salesforce in ways that make sense for membership and event management. Almost meets all of our needs without much development.

Robust events builder and management. This is something which is absent from our current CRM. I'm not sure if we're going to use the events management but from an admin perspective it is mature enough to handle our attendance for our smaller events.

Great training and support staff! Review collected by and hosted on G2.com.

Nothing to dislike. I do not have experience with other Salesforce implementations so I don't have comparisons. Review collected by and hosted on G2.com.