Fonema AI Pricing Overview

Fonema uses a pay as you go pricing model with no fixed monthly fees. Customers only pay for what they use, making it accessible for businesses of any size.

The base cost per minute breaks down into two components: $0.20 per minute for AI agent processing (the call itself) and $0.016 per minute for telephony (Fonema provided, rates vary by country). This brings the effective rate to approximately $0.22 per minute. Each phone line costs $15 USD per month, and customers can add as many concurrent lines as needed.

All plans include analytics, 5 concurrent call lines, ticket based support, and full documentation. Telephony can be provided through Fonema's infrastructure or customers can bring their own carrier. Additional interactions beyond voice, such as WhatsApp messages, emails, and automated actions, are available at $0.01 each.

For agencies and BPOs, Fonema offers a White Label option at $2,000 USD per month, which includes full platform customization with your own domain, colors, and logo.

For organizations processing more than 100,000 minutes per month, Fonema offers enterprise pricing with volume discounted per minute rates, guaranteed SLAs with uptime commitments, a dedicated account manager, priority support with faster response times, custom integrations and API access, tailored onboarding and agent optimization, and flexible billing terms. Contact sales for a custom enterprise quote.

There are no long term contracts or hidden fees on the standard plan. The model scales linearly with usage, so businesses can start small and grow into enterprise pricing as volume increases.