Follett Work Orders Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find the ease of use of Follett Work Orders invaluable for tracking asset disposals and managing requests efficiently. (3 mentions)

Users appreciate the ease of use of ML Work Orders, ensuring effective communication with the maintenance team. (3 mentions)

Users value the efficiency of Follett Work Orders, finding it quick and easy to manage tasks effectively. (2 mentions)

Users find that maintenance tracking is efficient, enabling quick responses and effective asset management processes. (2 mentions)

Users find Follett Work Orders an essential tool for managing asset disposals, providing effective tracking and monitoring capabilities. (1 mentions)

Users face confusion with the automatic work order generation when using custom forms, leading to unnecessary delays. (1 mentions)

Users experience implementation delays due to unresponsive custom forms creating unnecessary work orders without proper descriptions. (1 mentions)

Users experience poor user experience due to confusing custom forms leading to unnecessary work order creation. (1 mentions)

Users face challenges with work order issues, particularly regarding unnecessary submissions and reCAPTCHA complications affecting efficiency. (1 mentions)

Top Pros or Advantages of Follett Work Orders

1. Ease of Use

Users find the ease of use of Follett Work Orders invaluable for tracking asset disposals and managing requests efficiently.

See 3 mentions

See Related User Reviews

Andrea W.

Mid-Market (51-1000 emp.)

5.0/5

"Simple to Use!"

What do you like about Follett Work Orders?

ML Work Orders is simple to use. You just fill out the form, and the maintenance crew can view and respond to my requests. I can usually see what's go

JOSE D.

Enterprise (> 1000 emp.)

4.5/5

"User-friendly, with a clean interface and a lot of growth potential."

What do you like about Follett Work Orders?

I started to use ML Work Orders to control asset disposals, which is a very important process for Asset Management in the district, it is very helpful

2. Work Orders

Users appreciate the ease of use of ML Work Orders, ensuring effective communication with the maintenance team.

See 3 mentions

See Related User Reviews

Andrea W.

Mid-Market (51-1000 emp.)

5.0/5

"Simple to Use!"

What do you like about Follett Work Orders?

ML Work Orders is simple to use. You just fill out the form, and the maintenance crew can view and respond to my requests. I can usually see what's go

Alyssia C.

Mid-Market (51-1000 emp.)

5.0/5

"Quick and easy for a busy teacher!"

What do you like about Follett Work Orders?

I still love the work order system. Sometimes our tech is in a different elementary building, so it's a quick way to get an issue resolved.

3. Efficiency

Users value the efficiency of Follett Work Orders, finding it quick and easy to manage tasks effectively.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Have not done much with it good so far. Great job!"

What do you like about Follett Work Orders?

Easy to do. I can manage to do it fast and easy.

Kevin Ufuk Z.

Mid-Market (51-1000 emp.)

5.0/5

"New platform and easy to implement and use!"

What do you like about Follett Work Orders?

ML Work Orders is a beautiful platform based on my experiences so far. As a school principal, my team and I need to ensure our work orders are taken c

4. Maintenance Tracking

Users find that maintenance tracking is efficient, enabling quick responses and effective asset management processes.

See 2 mentions

See Related User Reviews

Andrea W.

Mid-Market (51-1000 emp.)

5.0/5

"Simple to Use!"

What do you like about Follett Work Orders?

ML Work Orders is simple to use. You just fill out the form, and the maintenance crew can view and respond to my requests. I can usually see what's go

JOSE D.

Enterprise (> 1000 emp.)

4.5/5

"User-friendly, with a clean interface and a lot of growth potential."

What do you like about Follett Work Orders?

I started to use ML Work Orders to control asset disposals, which is a very important process for Asset Management in the district, it is very helpful

5. Asset Management

Users find Follett Work Orders an essential tool for managing asset disposals, providing effective tracking and monitoring capabilities.

See 1 mentions

See Related User Reviews

JOSE D.

Enterprise (> 1000 emp.)

4.5/5

"User-friendly, with a clean interface and a lot of growth potential."

What do you like about Follett Work Orders?

I started to use ML Work Orders to control asset disposals, which is a very important process for Asset Management in the district, it is very helpful

Top Cons or Disadvantages of Follett Work Orders

1. Confusion

Users face confusion with the automatic work order generation when using custom forms, leading to unnecessary delays.

See 1 mentions

See Related User Reviews

JOSE D.

Enterprise (> 1000 emp.)

4.5/5

"User-friendly, with a clean interface and a lot of growth potential."

What do you dislike about Follett Work Orders?

It would be very helpful to be able to deactivate the bottom for Custom forms (SUBMIT REQUEST & reCAPTCHA) I have been using custom forms to show

2. Implementation Delays

Users experience implementation delays due to unresponsive custom forms creating unnecessary work orders without proper descriptions.

See 1 mentions

See Related User Reviews

JOSE D.

Enterprise (> 1000 emp.)

4.5/5

"User-friendly, with a clean interface and a lot of growth potential."

What do you dislike about Follett Work Orders?

It would be very helpful to be able to deactivate the bottom for Custom forms (SUBMIT REQUEST & reCAPTCHA) I have been using custom forms to show

3. Poor User Experience

Users experience poor user experience due to confusing custom forms leading to unnecessary work order creation.

See 1 mentions

See Related User Reviews

JOSE D.

Enterprise (> 1000 emp.)

4.5/5

"User-friendly, with a clean interface and a lot of growth potential."

What do you dislike about Follett Work Orders?

It would be very helpful to be able to deactivate the bottom for Custom forms (SUBMIT REQUEST & reCAPTCHA) I have been using custom forms to show

4. Work Order Issues

Users face challenges with work order issues, particularly regarding unnecessary submissions and reCAPTCHA complications affecting efficiency.

See 1 mentions

See Related User Reviews

JOSE D.

Enterprise (> 1000 emp.)

4.5/5

"User-friendly, with a clean interface and a lot of growth potential."

What do you dislike about Follett Work Orders?

It would be very helpful to be able to deactivate the bottom for Custom forms (SUBMIT REQUEST & reCAPTCHA) I have been using custom forms to show

G2 reviews are authentic and verified.

Here's how.

Matt V.

Director of Technology

Mid-Market (51-1000 emp.)

9/15/2026

"Easy to Use, Customizable, and Great Value with Helpful Integrations"

5/5

What do you like best about Follett Work Orders?

It is very easy to use and customizable to make it easy for your end users. Integrations with Google and Jamf also help with access and inventory. The pricing is also very reasonable. Review collected by and hosted on G2.com.

What do you dislike about Follett Work Orders?

There have been a few outages since we started using it. However, support is usually very fast to fix the issues. Review collected by and hosted on G2.com.

JOSE D.

Enterprise (> 1000 emp.)

12/9/2024

"User-friendly, with a clean interface and a lot of growth potential."

4.5/5

What do you like best about Follett Work Orders?

I started to use ML Work Orders to control asset disposals, which is a very important process for Asset Management in the district, it is very helpful tool. I have been tracking and monitoring the asset disposal process utilizing the different status, adding photos for the items to dispose and forms that have been approved. Review collected by and hosted on G2.com.

What do you dislike about Follett Work Orders?

It would be very helpful to be able to deactivate the bottom for Custom forms (SUBMIT REQUEST & reCAPTCHA) I have been using custom forms to show a link to users, so they can submit request for technology department in their own platform instead of using work orders system staff usually gets confused assuming that Facilities department works with technology issues, which may cause a delay for their request and an issue for maintenance department, however every time they click on the link to use the link the website ask them to click on submit request and confirm the reCAPTCHA and automatically the system creates a work order without description which needs to be cancel. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Work Orders

edit

Hi Jose! Thank you for your review! We're glad to hear that you find ML Work Orders user-friendly and appreciate its potential for growth. We understand your concerns about the frequent updates and slow data filtering, and we are continuously working to improve the system's performance. If you need any assistance, we have a team here to help as well! You can reach them at (585) 270-6676 Option 2, or support@masterlibrary.com. Thank you again!

LISA B.

Physical Education Specialist/Athletic Director

Mid-Market (51-1000 emp.)

9/26/2022

"ML Work Orders Speed up Request for Educators"

5/5

What do you like best about Follett Work Orders?

ML Work Orders provide solutions to issues in my classroom. With these tools, teachers can promote appreciation and appropriate information to students. The resources that augment students' learning and ability are numerous. Review collected by and hosted on G2.com.

What do you dislike about Follett Work Orders?

I do not dislike any features. I love all the features provided. There is nothing that I would change to the system. Makes teachers responsive to the needs of their classroom. Review collected by and hosted on G2.com.

Alyssia C.

3rd grade teacher

Mid-Market (51-1000 emp.)

9/12/2022

"Quick and easy for a busy teacher!"

5/5

What do you like best about Follett Work Orders?

I still love the work order system. Sometimes our tech is in a different elementary building, so it's a quick way to get an issue resolved. Review collected by and hosted on G2.com.

What do you dislike about Follett Work Orders?

No, it's quick and easy! I have not had any issues with the system. Review collected by and hosted on G2.com.

Response from Aaron Barley of Follett Work Orders

edit

Thank you for the positive review Alyssia!

Beth D.

Mid-Market (51-1000 emp.)

3/5/2024

"So easy and convenient to use"

5/5

What do you like best about Follett Work Orders?

The ease to which I can enter a work order and then track it. Review collected by and hosted on G2.com.

What do you dislike about Follett Work Orders?

I can't see if someone else put a work order in for the same thing. Review collected by and hosted on G2.com.

Andrea W.

ELA Teacher

Mid-Market (51-1000 emp.)

4/17/2023

"Simple to Use!"

5/5

What do you like best about Follett Work Orders?

ML Work Orders is simple to use. You just fill out the form, and the maintenance crew can view and respond to my requests. I can usually see what's going to happen in 24 hours. Review collected by and hosted on G2.com.

What do you dislike about Follett Work Orders?

There is nothing I dislike about ML Work Orders. Review collected by and hosted on G2.com.

Craig L.

District Service Technician

Mid-Market (51-1000 emp.)

5/13/2025

"Very easy to use interface"

5/5

What do you like best about Follett Work Orders?

It is very helpful for our organization to receive all work requests in one place. This system is easy to use, and filled with great features. Review collected by and hosted on G2.com.

What do you dislike about Follett Work Orders?

I can't really describe any downside. It is far superior to the software we used to have by one of your competitors. Review collected by and hosted on G2.com.

Kevin Ufuk Z.

Director

Mid-Market (51-1000 emp.)

9/29/2024

"New platform and easy to implement and use!"

5/5

What do you like best about Follett Work Orders?

ML Work Orders is a beautiful platform based on my experiences so far. As a school principal, my team and I need to ensure our work orders are taken care of in a timely fashion by relevant school personnel of the facilities department. It is user-friendly, easy to track, and keeps all parties accountable. I am happy to use it daily rather than email/text messages since I get results and can also track progress. Review collected by and hosted on G2.com.

What do you dislike about Follett Work Orders?

Nothing so far! It seems that the ML Work Orders platform provides a good service. Review collected by and hosted on G2.com.

Verified User in Restaurants

Mid-Market (51-1000 emp.)

10/4/2024

"Have not done much with it good so far. Great job!"

4/5

What do you like best about Follett Work Orders?

Easy to do. I can manage to do it fast and easy. Review collected by and hosted on G2.com.

What do you dislike about Follett Work Orders?

There is not a lot I can say bad. Maybe down the road I will have something come up. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Work Orders

edit

Thank you for the positive feedback! We're glad to hear that ML Work Orders is easy to use and has been beneficial for you so far!

Tim J.

Mid-Market (51-1000 emp.)

3/6/2024

"Good product for School Districts"

5/5

What do you like best about Follett Work Orders?

The system is easy for users to use. The support is always responsive and their responses are not just links to knowledge base articles. Review collected by and hosted on G2.com.

What do you dislike about Follett Work Orders?

An SSO option would be great for users and the ability to remove login methods not in use from the portal page. End users always try the first option available to them

If the Google sync for users also deactivated users when removed from Google Admin

The system works great for a basic ticketing system. Review collected by and hosted on G2.com.