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Flexspring Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the exceptional customer support from Flexspring, highlighting their responsiveness and collaborative approach. (21 mentions)
Users value the easy integrations of Flexspring, appreciating quick setups and excellent support throughout the process. (11 mentions)
Users value the efficiency of Flexspring, praising its quick integration and seamless communication for project success. (8 mentions)
Users praise the implementation ease of Flexspring, highlighting a smooth process and excellent support from the team. (8 mentions)
Users value the ease of use of Flexspring, appreciating the quick and hassle-free implementation process. (7 mentions)
Users value the automation features of Flexspring, enhancing communication and simplifying processes across multiple systems. (3 mentions)
Users report inaccurate and unclear information in reports, leading to repeated ticket submissions for corrections. (3 mentions)
Users highlight integration issues that lead to inefficiencies, requiring manual processes and extensive meetings for resolution. (3 mentions)
Users report poor customer support, citing slow response times and lack of knowledge from the support team. (3 mentions)
Users experience technical issues with ADP integration, requiring multiple ticket submissions for recurring errors. (3 mentions)
Users find the error messages unclear and difficult to decipher, leading to frustration in troubleshooting issues. (2 mentions)
Users find the error messages difficult to decipher, complicating the troubleshooting process despite FlexSpring's responsiveness. (2 mentions)
Users find the complexity of the interface in Flexspring makes it challenging to integrate and report effectively. (1 mentions)
Users experience poor integration with Flexspring, leading to difficulties in navigation and transaction error identification. (1 mentions)

Top Pros or Advantages of Flexspring

1. Customer Support
Users praise the exceptional customer support from Flexspring, highlighting their responsiveness and collaborative approach.
See 21 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Flexspring Integration Review"

What do you like about Flexspring?

Advait Ranade has consistently been helpful and prompt in addressing submitted tickets and resolving issues. However, there are occasions when a more

CS

Carlos S.

Enterprise (> 1000 emp.)

4.5/5

"Collaborative Partners"

What do you like about Flexspring?

Erin, Philippe & team were helpful partners in getting a couple of integrations running from ADP and helping to maintain them post go-live. I appr

2. Easy Integrations
Users value the easy integrations of Flexspring, appreciating quick setups and excellent support throughout the process.
See 11 mentions

See Related User Reviews

CZ

Charliegh Z.

Small-Business (50 or fewer emp.)

5.0/5

"Thanks for Syed and Priya's continued excellent support"

What do you like about Flexspring?

I have an excellent team from FlexSpring assisting us in deploying the integrations between our internal systems and ADP. They are always available to

Alvin W.
AW

Alvin W.

Mid-Market (51-1000 emp.)

5.0/5

"Salesforce to ADP Connector"

What do you like about Flexspring?

The implementation team of Anitha and Mehul has been great! They have shown great patience and responsiveness throughout our implementation process. A

3. Efficiency
Users value the efficiency of Flexspring, praising its quick integration and seamless communication for project success.
See 8 mentions

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YM

Yuki M.

Mid-Market (51-1000 emp.)

5.0/5

"Payroll Data Integration to NetSuite"

What do you like about Flexspring?

We had a great experience working with MJ and his team on the ADP payroll data integration with NetSuite. They demonstrated a clear understanding of o

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"A solution for syncing payroll"

What do you like about Flexspring?

FlexSpring has reduced delays in PR posting from ADP to NS.

4. Implementation Ease
Users praise the implementation ease of Flexspring, highlighting a smooth process and excellent support from the team.
See 8 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Our experience with Flexspring was excellent and easy"

What do you like about Flexspring?

How easy it is to use and navigate the system. implementation was not complicated.

Verified User
E

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Flexspring offers expert knowledge and tremendous support for integrating platforms."

What do you like about Flexspring?

My Flexspring project implementation team were some of the best I have ever had the opportunity to work with. We implemented multiple feeds from our

5. Ease of Use
Users value the ease of use of Flexspring, appreciating the quick and hassle-free implementation process.
See 7 mentions

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Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Our experience with Flexspring was excellent and easy"

What do you like about Flexspring?

How easy it is to use and navigate the system. implementation was not complicated.

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A smooth, well-planned and collaborative experience that exceeded our expectations."

What do you like about Flexspring?

The most helpful aspect of working with Flexspring was their thorough understanding of our needs and their ability to provide insightful suggestions,

6. Automation
Users value the automation features of Flexspring, enhancing communication and simplifying processes across multiple systems.
See 3 mentions

See Related User Reviews

Alvin W.
AW

Alvin W.

Mid-Market (51-1000 emp.)

5.0/5

"Salesforce to ADP Connector"

What do you like about Flexspring?

The implementation team of Anitha and Mehul has been great! They have shown great patience and responsiveness throughout our implementation process. A

LM

Liliana M.

Enterprise (> 1000 emp.)

5.0/5

"Syed and Shamsheer are great to work with!"

What do you like about Flexspring?

Its been great to work with both Syed and Shamsheer! I have limited technical experience on setting up a payroll integration but thanks to their patie

Top Cons or Disadvantages of Flexspring

1. Inaccuracy
Users report inaccurate and unclear information in reports, leading to repeated ticket submissions for corrections.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Flexspring Integration Review"

What do you dislike about Flexspring?

Occasionally, incorrect or outdated information is sent to our payroll system, which means we have to submit a ticket to get it fixed. This problem ca

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Integration with ADP"

What do you dislike about Flexspring?

The daily load report. The failure reasons are not clear and consice. Very hard to understand.

2. Integration Issues
Users highlight integration issues that lead to inefficiencies, requiring manual processes and extensive meetings for resolution.
See 3 mentions

See Related User Reviews

SO

Stephen O.

Enterprise (> 1000 emp.)

3.5/5

"Flexspring Integration - Workday to ADP"

What do you dislike about Flexspring?

We needed more forward thinking analysis from the Flexspring on common issues that teams encounter during integrations. This would alleviate a lot of

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A Happy FlexSpring Customer"

What do you dislike about Flexspring?

Meetings could have been condensed on some of the integration matters.

3. Poor Customer Support
Users report poor customer support, citing slow response times and lack of knowledge from the support team.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Venkata is great to work with!"

What do you dislike about Flexspring?

Sometimes support desk is not as knowledge as the engineer on our integration project and can also be slow at times.

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"I've had a short experience with Flexspring. I don't have any positives or negatives at the moment."

What do you dislike about Flexspring?

I don't like the response times when you create a ticket

4. Technical Issues
Users experience technical issues with ADP integration, requiring multiple ticket submissions for recurring errors.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Flexspring Integration Review"

What do you dislike about Flexspring?

Occasionally, incorrect or outdated information is sent to our payroll system, which means we have to submit a ticket to get it fixed. This problem ca

CS

Carlos S.

Enterprise (> 1000 emp.)

4.5/5

"Collaborative Partners"

What do you dislike about Flexspring?

Our integration with ADP occasionally hit errors (a lot of them due to blackouts in the ADP server and which were unrelated to the actual setup of the

5. Error Clarity
Users find the error messages unclear and difficult to decipher, leading to frustration in troubleshooting issues.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Payroll Manager for mid size company"

What do you dislike about Flexspring?

When looking at errors, the error messages are to decipher

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Integration with ADP"

What do you dislike about Flexspring?

The daily load report. The failure reasons are not clear and consice. Very hard to understand.

6. Error Messages
Users find the error messages difficult to decipher, complicating the troubleshooting process despite FlexSpring's responsiveness.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Payroll Manager for mid size company"

What do you dislike about Flexspring?

When looking at errors, the error messages are to decipher

CS

Carlos S.

Enterprise (> 1000 emp.)

4.5/5

"Collaborative Partners"

What do you dislike about Flexspring?

Our integration with ADP occasionally hit errors (a lot of them due to blackouts in the ADP server and which were unrelated to the actual setup of the

7. Complexity
Users find the complexity of the interface in Flexspring makes it challenging to integrate and report effectively.
See 1 mentions

See Related User Reviews

RS

rob s.

Mid-Market (51-1000 emp.)

5.0/5

"Flexspring Employee Update from ADP to Netsuite Implementation"

What do you dislike about Flexspring?

we did not like how total source adp does not have a transaction summary report to deal with changes/discrepancies/updates from the initial payroll JE

8. Poor Integration
Users experience poor integration with Flexspring, leading to difficulties in navigation and transaction error identification.
See 1 mentions

See Related User Reviews

SO

Stephen O.

Enterprise (> 1000 emp.)

3.5/5

"Flexspring Integration - Workday to ADP"

What do you dislike about Flexspring?

We needed more forward thinking analysis from the Flexspring on common issues that teams encounter during integrations. This would alleviate a lot of

Flexspring Reviews (100)

Reviews

Flexspring Reviews (100)

4.5
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Alvin W.
AW
Senior Director of Workforce Programs
Mid-Market (51-1000 emp.)
"Salesforce to ADP Connector"
What do you like best about Flexspring?

The implementation team of Anitha and Mehul has been great! They have shown great patience and responsiveness throughout our implementation process. As a nonprofit organization, we found that the integrations have been instrumental in automating a business process that was previously a recurring and significant challenge. This automation has allowed us to redirect resources to other important tasks. The monitor website is easy to navigate. Again Customer Service has been great. Review collected by and hosted on G2.com.

What do you dislike about Flexspring?

There really isn’t anything unhelpful about this product, and we haven’t encountered any downsides. We don’t have any dislikes to mention. That said, it would be great if a future version included a tool that lets customers build connections securely, but without requiring the same degree of integration support. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Mid-Market (51-1000 emp.)
"ADP to Salesforce API - Works Amazingly"
What do you like best about Flexspring?

If you are looking for a company that is able to pull your ADP punch data and import it into Salesforce via API, look no further. Flexspring is the company that made this happen for us, and delivered prior to expected deployment date. From the start of the project to completion, Priyanka Karunakaran and Ricardo Galvez guided our team with scoping, deliverables, and risk analysis. During the building and testing phase, Gaurav Sharma was extremely knowledgeable, dependable, and responsive. I highly recommend Flexspring, and especially this team. Review collected by and hosted on G2.com.

What do you dislike about Flexspring?

There is nothing that I dislike about Flexspring. Review collected by and hosted on G2.com.

AE
HR Manager
Mid-Market (51-1000 emp.)
"Flexspring Integrations with Paycor"
What do you like best about Flexspring?

Darryl Polite and Gaurav Sharma were patient with our POS company (Aloha), which had been giving us a hard time and was not willing to help. The project should have only been about three months, but it lasted almost a year; they stuck it out the whole time until it was complete and worked perfectly. Review collected by and hosted on G2.com.

What do you dislike about Flexspring?

At this time I don't have anything I dislike Review collected by and hosted on G2.com.

Verified User in Semiconductors
US
Enterprise (> 1000 emp.)
"Flexspring Integration Review"
What do you like best about Flexspring?

Advait Ranade has consistently been helpful and prompt in addressing submitted tickets and resolving issues. However, there are occasions when a more detailed explanation of the root cause and reasons behind the issues would be appreciated. At times, communication can be lacking and response times may be delayed, but overall, the support process and assistance provided have been positive. Review collected by and hosted on G2.com.

What do you dislike about Flexspring?

Occasionally, incorrect or outdated information is sent to our payroll system, which means we have to submit a ticket to get it fixed. This problem can happen more than once, leading us to submit several tickets for the same recurring issue. However, each time we submit a ticket, the issue is resolved and the correct information is transferred. Review collected by and hosted on G2.com.

Veenu V.
VV
Sr. Payroll Specialist
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Mehul and Anita are amazing!"
What do you like best about Flexspring?

Working with Mehul and Anita during our Flexspring integration was an outstanding experience. They were amazing throughout the entire process—highly detail-oriented, responsive, and always willing to go the extra mile to help. Their professionalism and deep knowledge made the integration seamless and stress-free. Truly a pleasure to work with! We wish we could have kept the two of them as our support team after our implementation was completed. :( Review collected by and hosted on G2.com.

What do you dislike about Flexspring?

Initially we had some trouble with communication with the support team. I feel like it has gotten better. Review collected by and hosted on G2.com.

YM
Accounting Manager
Mid-Market (51-1000 emp.)
"Payroll Data Integration to NetSuite"
What do you like best about Flexspring?

We had a great experience working with MJ and his team on the ADP payroll data integration with NetSuite. They demonstrated a clear understanding of our needs and delivered effective solutions tailored to our requirements. Given the time-sensitive nature of the project, we truly appreciated their responsiveness and efficiency throughout the process. Review collected by and hosted on G2.com.

What do you dislike about Flexspring?

Nothing we disliked! Everything they offered was great. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Enterprise (> 1000 emp.)
"A solution for syncing payroll"
What do you like best about Flexspring?

FlexSpring has reduced delays in PR posting from ADP to NS. Review collected by and hosted on G2.com.

What do you dislike about Flexspring?

Their website codes does not match emails and entries Review collected by and hosted on G2.com.

JF
Senior Director CRM Operations
Mid-Market (51-1000 emp.)
"Salesforce integration"
What do you like best about Flexspring?

Gaurav and team were very helpful in helping us integrate ADP data with Salesforce. The team went above and beyond to be sure that our needs were met. Review collected by and hosted on G2.com.

What do you dislike about Flexspring?

There was some difficulty in connecting API's but we were able to overcome those issues rather easily after connecting with Salesforce technical team. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Mid-Market (51-1000 emp.)
"Smooth Experience"
What do you like best about Flexspring?

The weekly meetings kept the project moving. The programmers were easy to work with and no issues with the implementation. Review collected by and hosted on G2.com.

What do you dislike about Flexspring?

I didn't have any dislikes or issues with Flexspring. Review collected by and hosted on G2.com.

RS
Financial Systems Lead
Mid-Market (51-1000 emp.)
"Flexspring Employee Update from ADP to Netsuite Implementation"
What do you like best about Flexspring?

Working with Syed and Varun was impressive. They were both very polite, focused, flexible and super responsive. We could not ask for more from implementation team. Syed was always chasing things down as was Varun. They responded timely whenever it was needed. And, when we went live they were just as approachable and helpful. Review collected by and hosted on G2.com.

What do you dislike about Flexspring?

we did not like how total source adp does not have a transaction summary report to deal with changes/discrepancies/updates from the initial payroll JE - that part is rigid and not intuitive. Review collected by and hosted on G2.com.

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