Fishbowl Reviews
What do you like best?
I love that I can call up support and get their help any time of day. They're super nice and helpful! Review collected by and hosted on G2.com.
What do you dislike?
I've used it twice on behalf of clients, and it could just be that they were using really primitive templates, or that Fishbowl is really limited. It sounds like they've got some changes in the works but I never saw them. I had to pull monthly email reports and it ended up being a process of pulling 40+ excel files and combining data into one since Fishbowl was breaking the data up into performance by store. I would have much preferred aggregated data for how each email performed by day - not by store! Not useful information, at least for our purposes. And the need for 3 disparate systems was frustrating too: LSM, Offer Manager and the regular Campaigns/Email. For reporting too, I had to hop across all three to get basic level data.
And a major - (at least when I used it last year) is that there's no automated A/B testing. You have to split up groups yourself and check the results the next day and deploy.
Segmenting audiences is easy once you can figure it out - lots of logic (parentheses, brackets, if, then, only, etc.) and after a major SNAFU of an email going out to people more than once, I decided to call support for every segmented send from then on to have them hold my hand and walk me through that my logic was sound! Review collected by and hosted on G2.com.
What do you like best?
Calculated landed costing correctly, so we had clarity on full COG. no issues pushing to Shipstation on our fulfillment side for accurately packing orders and adjusting quantities. Review collected by and hosted on G2.com.
What do you dislike?
frequent application delays, inflexible batch processing (difficult to correct errors). manual integration to QB, so you have to refresh and push data each time you do want new accounting input. basic modules are really limited and some of the more complex things we needed (or even the regular update) was pretty expensive so we were kind of stuck on an old version of the system. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
We consistently used fishbowl to deploy mass market email blasts across regions and timezones. Review collected by and hosted on G2.com.
What do you like best?
The interface of fishbowl was fairly easy to understand for a non-tech savvy person Review collected by and hosted on G2.com.
What do you like best?
I have only used Fishbowl for the content they deliver. Their Blog and whitepapers are incredibly informative. Review collected by and hosted on G2.com.
What do you dislike?
I have yet to find any part of Fishbowl I dislike. As stated, the content is great. Also,. the site is easy to navigate and understand. . Review collected by and hosted on G2.com.
