--- title: Firmao CRM Reviews meta_title: 'Firmao CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Firmao CRM works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 2 scale: '5' date_modified: '2025-08-27' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Firmao CRM Reviews **Vendor:** Firmao **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 ## About Firmao CRM Firmao is a Polish CRM / WMS process automation software available in the cloud. It has been sold in Poland and foreign markets for 13 years. Dedicated to small and medium-sized companies, and thanks to its modular design, it provides a unique ability to quickly and easily adapt to the specific needs of any company. Firmao can be easily integrated with more than 1,000 external IT systems. ## Firmao CRM Reviews ### 1. Streamlining Business Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Caleb B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Firmao CRM?** The platform includes robust automation and workflow tools, enabling businesses to automate repetitive tasks, streamline processes, and ensure timely follow-ups. This automation capability contributes to increased **What do you dislike about Firmao CRM?** The mobile app, while functional, might lack some of the features available on the desktop version. Enhancements to the mobile app could provide users with a more comprehensive on-the-go experience. **What problems is Firmao CRM solving and how is that benefiting you?** Firmao CRM presents a solid solution for businesses seeking a user-friendly and customizable CRM platform. With its intuitive interface and powerful features, it stands out as a valuable tool for managing customer relationships efficiently. While there are areas for improvement, the overall performance and functionality make Firmao CRM a noteworthy option in the CRM landscape. ### 2. Very good CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Tomasz M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Firmao CRM?** Transparent, very functional at a reasonable price. **What do you dislike about Firmao CRM?** I miss having a decent phone app with functionality like on a computer. **What problems is Firmao CRM solving and how is that benefiting you?** Firmao CRM helps solve many problems related to customer relationship management and business activity organization. Here are some of the benefits that can be gained from Firmao CRM: Contact Management - Firmao CRM enables easy and effective management of contacts with customers and other important individuals related to the company's activities. This helps avoid situations where contact information is scattered and difficult to find. Activity Planning - Firmao CRM allows for the creation of business activity schedules and assigning them to specific contacts and projects. This enables effective work planning and avoids unnecessary chaos. Sales Monitoring - Firmao CRM allows for monitoring sales progress and forecasting financial results. - [View Firmao CRM pricing details and edition comparison](https://www.g2.com/products/firmao-crm/reviews?source=search§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+16%3A10%3A39+-0500&secure%5Bsession_id%5D=2fd7e3b2-e085-47b2-ab81-dd07d61cc938&secure%5Btoken%5D=a7ff5dd8f1278bab11d2e986d84bff6bfa9dcbca7df302c7eb9ea5b8841219e8&format=llm_user) ## Firmao CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting ## Top Firmao CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,680 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,241 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,293 reviews)