The Field Pulse team from the very first day made an impression on us that was second to none. Danny from Field Pulse who started up our account was quick to get us up and running without any delays. We were then intruduced to Noor who spent several weeks training myself and our team on the transition from House Call Pro to Field Pulse. I can not put into words how helpful she was and making us feel like we were the only ones she was taking care of. Her communications with us was always spot on and all the questions we had she was able to answer or get a quick answer to all of them. She walked us thru all the features the software had and once we were able to get the basics down the software just opened up to us and became easier and easier to implement. Our office staff and our technicians use the software everyday and the ability to record our calls, save all the customer text messages, document the progress of the jobs through photos have enabeled us to give really good support to our customers. The ability to let our customers know we are on our way for each job has enabled us to continue to set ourselves apart from many of our competitors. Once we were able to take the training wheels off with the software we then moved into the next phase of their customer support. I was wishing to keep Noor to ourselves but she insured me that the next person would take good care of us to. We were then introduced to Hannah who is now our main contact with Field Pulse. The level of commitment she shows towards us is amazing and Noor was correct. Hannah is a rock star too, just like every other person we have had the privilege to work with at Field Pulse. From sending in Loom videos to help with software improvements or using the chat bubble to ask questions everyone has made our switch over to Field Pulse easy. The integration of moving over 2000 customers I thought was going to be a nightmare but the integration was easy and worth the effort that it did take. No regrets from our side. Our company runs around 5000 jobs a year and Field Pulse is making it easier to track and manage all aspects of our business. I could write a book on how they have taken care of us but just want to say. Thank you Field Pulse. Review collected by and hosted on G2.com.
Some aspects of the more detailed features (Maintenance Agreements, Reoccurring billing, Contracts and PDFs) are cumbersome but I know they are working on improving them. Review collected by and hosted on G2.com.
Darrin, we truly appreciate your thoughtful review! We’re glad Danny, Noor, and Hannah made your transition smooth. Thank you for choosing FieldPulse!
