FieldPulse Reviews & Product Details

Updating this review for 2025 we have used Field pulse for a year and are enjoying the software it provides us with the tools we need to run our business it has been a positive experience. Their customer service is very responsive, scheduling and CRM features along with the integrations, They provide a team for implementation and have been very responsive to our questions we use the software daily. It is user friendly understanding the flow is a key component for users. Review collected by and hosted on G2.com.

We enjoy the software we learned early on to implement various parts of Field Pulse at different intervals to learn and get more out of the software. There is nothing I can say I dislike. They are updating and working hard to constantly improve the software for its users. Review collected by and hosted on G2.com.

My team loves FieldPulse! After a ton of research into field service management systems, I’m so happy I chose FieldPulse for my business. It has helped us streamline almost every process. FieldPulse provides us with valuable insights, especially in tracking job costs, estimate amounts, and ensuring invoices are paid on time.

As a small business, it's also helpful to have visibility over all jobs at once, allowing multiple team members to collaborate without constantly needing to check in with each other for details.

I also can't say enough about the FieldPulse support team. They’ve been incredibly responsive and helpful, quickly addressing nearly every issue we've encountered. When we reach out to them for support, they've taken the time to teach us more about the system and explain why certain issues were happening, so we learn more about the functionality of the software.

I highly recommend FieldPulse to anyone looking for a comprehensive, easy-to-use field service management solution! Review collected by and hosted on G2.com.

We have been trying to implement Fleet Tracking and there is some room for improvement. It hasn't been as easy as we would hope and the communication around resolving issues has taken longer than normal. Review collected by and hosted on G2.com.

We have continuously sought to streamline our business processes, and FP has been a win-win for us. We replaced six different systems and processes with one, and we expect to save time by having a single point for data entry. The software's ease of use is exceptional, and the onboarding process is excellent. Review collected by and hosted on G2.com.

The Engage system is functional but needs improvement. It is a weak VOIP system but seems to be under continuous improvement. FP needs more substantial CRM functionality. It is lacking in email tracking, reminders are weak, and calendar integration needs improvement. It would be nice to have an easier way to suggest improvements. Review collected by and hosted on G2.com.

I like most being able to do everything in one application.

We use gps fleet tracking and onboard cameras to ensure our trucks are being driven safely and on schedule.

The VOIP package among the team ensures that all incoming communications are met quickly; there are no missed opportunities.

The ability to email estimates, invoices, and service contracts makes the sales conversion cycle and cash cycle completely managed within the app. FP also syncs with QB Desktop and QB Online.

There are so many useful tools in this system, it's tough to list them all. Customer service is great. Review collected by and hosted on G2.com.

I would like to be able to send one single email transmission to multiple customers at the same time, so that the corporate clients that thrive on email chains of communication would feel better served by our business. Review collected by and hosted on G2.com.

Scheduling of tickets (work orders) and project management are simple and easy to use. Love the ability to create templates. Google calendar linking was seamless. Customization for roles/user types. Scheduling can be done in the field. One place to organize all site information. Linking of related projects/jobs. Excellent customer service. Mobile app has almost all the capabilities of the computer version. Ability to add site visits for ongoing jobs. Review collected by and hosted on G2.com.

Does not currently support Microsoft. Google authenticator has to be turned off if you do not use their office suite of products. Review collected by and hosted on G2.com.

The amount of customization you have for how you want your services to look or function is fantastic. If you do have questions the self help guides are great and the customer service of the support staff are excellent. Review collected by and hosted on G2.com.

I have been using Fieldpulse for almost 3 months now and the desktop version is fantastic I don't have any complaints other than the occasional long loading time when refreshing a service which may just be the fault of an old work computer. The Fieldpulse app could have some adjustments to the layout of the app but it also serves its purpose quite well Review collected by and hosted on G2.com.

We've been using FieldPulse for several months now, and it has completely transformed how we manage our field service operations. The scheduling feature is intuitive, making it easy to assign jobs and track technician availability. The mobile app works seamlessly, allowing our team to update job statuses, collect payments, and capture customer signatures on-site.

One of the biggest benefits is the customization options—we were able to tailor invoices, estimates, and reports to fit our specific needs. Their customer support is top-notch, always quick to respond and resolve any issues. Compared to other platforms we've tried, FieldPulse is both affordable and packed with features. Highly recommended for any growing field service business! Review collected by and hosted on G2.com.

We had high hopes for FieldPulse, but after using it for a while, we've encountered a few frustrating issues. While the platform offers solid features like scheduling, invoicing, and GPS tracking, the user interface feels clunky and outdated. It takes more clicks than necessary to complete basic tasks, which slows down our workflow.

Additionally, we've had some syncing issues between the web and mobile versions, causing discrepancies in job details and schedules. The reporting tools are lacking customization, making it difficult to extract specific data we need. Customer support is helpful, but response times can be inconsistent.

Overall, FieldPulse has potential, but it still needs refinements to compete with other top-tier field service management software. Review collected by and hosted on G2.com.

FieldPulse has an intuitive interface and a variety of features that make managing day-to-day operations simpler. The scheduling and invoicing tools are particularly helpful for staying organized, and their customer service team is exceptional—responsive, friendly, and genuinely open to feedback. It’s clear they are actively working to improve the platform based on user input, which gives me confidence in their dedication to the product’s growth. Review collected by and hosted on G2.com.

While the platform is solid for basic needs, its project management tools leave much to be desired. Features like Gantt charts or dependencies for multi-phase projects are either missing or require too much manual adjustment. Additionally, some integrations feel limited compared to other platforms, which can make it difficult to use FieldPulse as a comprehensive solution for more complex business needs. Review collected by and hosted on G2.com.

I like that everything we need for customer management is all in one place. It's easy to build out new customers, or add jobs and estimates to existing customers. And having Engage integrated into FieldPulse makes everything even smoother. Review collected by and hosted on G2.com.

There is very little I dislike, but one thing is the built in back button. When you hit the back button it takes you to the last screen, but it doesn't always work. If you're on a job or task it won't always take you back to the customer, and you have to go to the customer menu, search for them and get back that way. It's a minor issue, and I'm sure it will be patched out or updated in some way. Other than that I have no complaints so far. Review collected by and hosted on G2.com.

I like the customization of Feildpulse and that you get a real person to talk to, not AI, in an instant. Review collected by and hosted on G2.com.

I don't like that you cannot change customer numbers and that you can't add products into a job. It is hugely annoying that you can't turn the job with line items into an invoice automatically. This needs to be changed to streamline my workflow. I also don't like all the extras you have to pay for, like custom forms should be included for the price. Review collected by and hosted on G2.com.