FieldPulse Reviews & Product Details

It’s user-friendly for both service technicians out in the field and the office team. Support has been stellar as well. Our customer success specialist, Emily Grundner, has been extremely helpful. We couldn't do this without her support! Review collected by and hosted on G2.com.

Overall, the filter functionality needs improvement. It doesn’t feel as effective or polished as it should be. Review collected by and hosted on G2.com.

Not much, it has some decent features but limited Review collected by and hosted on G2.com.

They haven’t provided what I would consider good customer service at all. I also haven’t received what I was expecting, yet they continue to charge me monthly under my one-year contract, even though I’m not using the software and don’t plan to. I just wish I could leave. Review collected by and hosted on G2.com.

Taylor is our rep, and she’s extremely helpful. She responds quickly and is always easy to work with. Review collected by and hosted on G2.com.

Field Pulse lags sometimes. They way it integrates to QuickBooks is frustrating because I can't apply a deposit to a job without converting the total estimate into a invoice. Which is frustrating because the customer does not own the total amount yet. Also the way it syncs it doesn't close the estimate in QB. Review collected by and hosted on G2.com.

Emily Scherer is our rep and she is very helpful Review collected by and hosted on G2.com.

Doesn't text customer on additional visits only the first. Also can't text more than one person at a time. Engages constantly locks you out Review collected by and hosted on G2.com.

No user requirement for starting out and price isn't terrible. It does the basics fairly well. The base functions do fairly well and it allows for custom workflows which is really nice. Review collected by and hosted on G2.com.

I was explicitly told it could run reports on some particular KPIs and how I could create custom dashboards with them. Which only after sign up and multiple emails was I told they weren't possible. Which was a direct lie. Things I wanted that it couldn't do were revenue per lead run, gross profit per lead run, dashboard widget for current unpaid invoices, and other KPIs as well. Support just tends to send you to a self-help center with videos that don't really address the concern. Everything requires a lot of effort to get setup and it seemed like every step was very cumbersome.

The engage add-on was a complete waste of time and money. I created a phone number and got it set up. I asked a few people to call it to test. 50% of them their phone just hung up and did not ring, including my personal phone. I contacted them and they first just tried to say it was because it was just marked as spam. Then after telling them it was happening a lot they submitted a ticket. After multiple attempts they never fixed the issue and tried to deny my request for a refund of engage when I was canceling. They argued with me multiple times that it was working fine despite I had multiple people who couldn't contact that number. Review collected by and hosted on G2.com.

It's really helped streamline everything for my company. I LOVE the support. Maddy is SO HELPFUL and so fast to respond. I HIGHLY recommend getting support. Review collected by and hosted on G2.com.

The only issue I’ve had is that two estimates disappeared after they were created. Review collected by and hosted on G2.com.

The FieldPulse team has been very helpful, and they respond quickly whenever we have questions. Review collected by and hosted on G2.com.

The fast response time and having an assigned agent make everything much more efficient. Review collected by and hosted on G2.com.

We have found FieldPulse to be great at helping us managing our jobs. We have gone from an Excel spreadsheet to using FieldPulse and it has streamlined our business. If a customer calls we can quickly bring up the job they are referring to, see the day it was done, the time, who did it and a collection of photos that have been saved.

The guys on the road were hesitant at first of us introducing another thing for them to do but love the features of clicking on the address and the maps take you straight to it. Also clicking on a phone number and that dialing that contact is another time saving function they like. Review collected by and hosted on G2.com.

As our business evolves we have identified ways the system can streamline our processes further so we have contacted FieldPulse and requested these changes be looked into at the next update.

The only thing we dislike is it is not tailored for a particular industry, so you really need to customize it to suit your individual business needs. Review collected by and hosted on G2.com.

Before FieldPulse, I was using five or six programs to keep track of all aspects of a job. Now I only need this and QuickBooks, which is just to manage our operational transactions. The customer support for onboarding was amazing. Our implementation specialist focused on the most important aspects of the program we needed to utilize to get the best use out of it. Review collected by and hosted on G2.com.

The current downsides are aspects they can improve or modify when enough users request it. For example, having the same tags across all tabs without needing to manually create tags that you want to remain consistent would be beneficial. Additionally, a desktop app would be very useful for the Engage side; if you don't have your window open, you have to locate it to answer the call. Review collected by and hosted on G2.com.

It is a capable program that makes it much easier for a company to keep up with their day to day operations. Review collected by and hosted on G2.com.

I do not like the fact that the flat rate program must be purchased and hand built. We pay the same for a prebuilt program that has all of the data and is auto updated with current pricing and hand make our duplicate invoices in either FP or QB because of this. And it is very inefficient. Please integrate with a reputable flat rate program such as Profit Rhino or FieldEdge. If it were a true flate rate program like this so invoicing could smoothly go through the program AND automatically figure sales tax based on location of the job, my techs would stop making mistakes on taxes in the field, I wouldn't have to make every invoice twice, and efficiency would go way up. Otherwise that should just be a free add on from where I see it currently. Then we would probably use it if it were free or came with a prebuilt one with automatic pricing updates that we didn't have to stay on top of updating. We have seriously considered switching CRMs over this very issue. And we can't do that either because we will lose all of our comments and history of everything we have built inside of Fieldpulse. We love Fieldpulse! But we hate this hang up. And we have been waiting a long time for it to be the way we are needing it to work. HELP!

The other complaint is I have trouble getting it to load. It is really bad when i have weak or no cell service. But even when I do sometimes it struggles to open so I can see what i need. And there have been times i just simply couldn't access it at all and had to call someone else to help that could. It is supposed to be offline compatible. But it is not. If i have no service I am not getting into the system at all. Review collected by and hosted on G2.com.